I Booked for Friday Frenzy evening expecting it to be really busy. Well what a surprise, we both walked into Valley Park Croydon, Straight to customer service & because it wasn't that busy he let us i... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieValley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA Croydon, GB
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Lees wat reviewers zeggen
Easy to check in names and game play waiting for you to begin, food came right after my boys had finished playing, burger and fries where tasteie
Bedrijf heeft geantwoord
Zero customer care unfortunately. Waited at the desk On arrival for around 3 minutes whilst two guys who worked there were busy filling up the prize cabinet and gave me no acknowledgement. Wa... Toon meer
Bedrijf heeft geantwoord
TENPIN are always a pleasure to book with, they make everything easy, applying offers and discounts, ammending bookings, getting through to customer service online. Its always really easy to speak t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin Croydon is easy reach from Croydon town centre, Sutton, Bromley and across South London — a short hop from East Croydon station and well connected by tram. With modern bowling lanes and dynamic LED lighting, we’re a top spot for families, groups and nights out in South London. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, good value weekday bowling deals — fun for kids big and small. Bowling in Croydon, sorted.
Contactgegevens
Valley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA, Croydon, Verenigd Koninkrijk
- 0333 034 6100
4,1
Goed
228 reviews
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TENPIN great phoneline customer service
TENPIN are always a pleasure to book with, they make everything easy, applying offers and discounts, ammending bookings, getting through to customer service online. Its always really easy to speak to someone on the phone and get the help you need, theyre always giving suggestions to any issues you might be facing and and just overall great customer service over the phone. I think i spoke with a Bev, I hope that was her name, lovely lady.
On-Site Croydon - Valley Park Staff customer service was really good at my last booking and every booking I've made. We arrived about 30 mins early and they were able to give us a lane. Food and drinks staff are lovely too, non combative, actually happy to serve, thank you again.
6 april 2026
Antwoord van Tenpin - Croydon
Hi Deedee, thank you for leaving Tenpin Croydon an outstanding 5* rating. We are over the moon to hear you find it easy to speak with our team over the phone and that they make booking an easier process for you! We are pleased to hear the staff at the venue also had a positive impact on your visit. We can't wait to welcome you back again soon! Best wishes - Kaylee
My son had a wonderful time a bit disorganised and certain groups were favoured …
My son had a wonderful time with his friends. The package was great. Food, balloons with the bowling. Unfortunately, it was felt less attention was placed on us. The facilitators focused on a larger group. It would have been nice to introduce each of the birthday children. After a hour the children were tired and then it would have been good to engage them for half an hour with dance and sing song this did not occur until close to the end. When cutting the cake the facilitator lit the cake and blocked the whole view to be able to take photos. It would have been nicer if they stood back took photos or just encouraged affirmations. Was expecting a much more inclusive approach. The balloons snapped in seconds. If I knew the outcome. I would have encouraged the children to go down to the arcade at 11:30am after lunch. I also am relieved that we brought our own napkins for the cake as no plates , tissues or forks were provided. Overall it was good, but these simple tweaks could have made a big difference.
25 juli 2026
Antwoord van Tenpin - Croydon
Hi Hope, thank you for taking the time to leave a review of Tenpin Croydon! We are really sorry to hear that your recent visit was not as enjoyable as we would have liked! Your feedback is extremely important to us as this will help us to put in improvements where needed so please be assured all will be shared with the appropriate team! In the meantime, we do hope you will give us another chance and we look forward to welcoming you back! Best wishes - Mel
Antwoord van Tenpin - Croydon
We are sorry to hear that the food quality was not to your satisfaction. We are always working to improve our offerings, and we appreciate you bringing this to our attention. We hope the bowling was enjoyed. Best wishes - Clare
Booking process was easy but had to…
Booking process was easy but had to phone to book in for a karaoke party, lady on the phone was helpful. Staff at Croydon on Sunday 26th in the morning were very nice and helpful too. No issues at all - Daughter and friends had a good time!
29 juli 2026
Antwoord van Tenpin - Croydon
Hi Alex
Thank you for your fantastic 5-star review! We are so pleased to hear that the booking process was easy and that our team was helpful and nice during your visit. It's wonderful that your daughter and her friends had a good time! Best wishes - Clare
Kids enjoyed it
Checking in and playing was fine, used there deals so a game and burger meal was £6.50 but to add another game was so expensive so didn't bother.
Only judgement is the food took forever to come, we had finished a game with 3 people and waited a further 20 mins and its not like it was overly busy. But that seems to happen often. Kitchen needs to do better.
27 juli 2026
Antwoord van Tenpin - Croydon
Hi Emma, thank you for the 4* review for Tenpin Croydon! We're pleased that you enjoyed the bowling, but we are sorry to hear that there had been a delay for your food order to arrive. We will ensure your feedback is passed onto the correct team for future improvements. We hope to see you again soon! Best wishes - Adelaide
Antwoord van Tenpin - Croydon
Hi Gemma, thank you for the 5* review for Tenpin Croydon! We're so pleased to hear that you have a fun time while visiting and that you enjoy the atmosphere. We look forward to seeing you again son! Best wishes - Adelaide
Antwoord van Tenpin - Croydon
Hello EB,
Thank you for taking the time to rate Tenpin Croydon 4 stars. We are so pleased to hear you found it easy to book and that our staff were helpful. It's wonderful that you had a good time at Valley Park and we're excited to welcome you back again soon. All the best ~ Laura
Great time for kids …
Went to a birthday party for an 8 year old. The kids had great fun
16 juli 2026
Antwoord van Tenpin - Croydon
Hi Caroline, thank you for rating Tenpin Croydon 5*! We're so happy to hear that the kids had great fun for the birthday party! We hope to see you again and thank you for your comments. Best wishes, Jade
Everything
22 juli 2026
Antwoord van Tenpin - Croydon
Hi there, thank you very much for the brilliant 5* rating of Tenpin Croydon! We can't wait to welcome you again soon. Best wishes, Jade
It was nice I just think the whole…
It was nice I just think the whole place needs a deep clean . The place needs a good clean everytime I go in there to eat there these little flys that are so annoying.
22 juli 2026
Antwoord van Tenpin - Croydon
Hi Reni, thank you for taking the time to review Tenpin Croydon! We're sorry to hear that there had been issues with the cleanliness during your visit. We will ensure your feedback is passed on for future improvements to be made. We hope to see you again soon. Best wishes, Jade
We had an excellent time with tenpin…
We had an excellent time with tenpin and it was really fun with the family and kids.
22 juli 2026
Antwoord van Tenpin - Croydon
Hi Hamid, thank you for the amazing 5* rating of Tenpin Croydon. We're so happy to hear you had such a fun and excellent time with your family! We appreciate your kind words.
Take care,
Kirsty
My daughter the birthday girl And her…
My daughter the birthday girl And her friends had a great time. They loved the balloons Animals , the whole experience was good.
22 juli 2026
Antwoord van Tenpin - Croydon
Hello Miss Charlene,
Thank you for taking the time to rate Tenpin Croydon 5 stars. We are so pleased to hear that your daughter and her friends had such a great time celebrating with us and enjoyed the whole experience. We hope to see you again soon! All the best ~ Laura
Rude staff
Bowling lanes broke like 3 times, no apology or anything. ordered drinks and they took 20 minutes to come, asked about them after 15 minutes and got rude response from staff. Again, no apologies or anything. Wont be coming back.
20 juli 2026
Antwoord van Tenpin - Croydon
Hello Danny,
Thank you for taking the time to rate Tenpin Croydon 1 star. We are very sorry to hear about the issues you experienced with the bowling lanes and the significant delay in receiving your drinks. We also regret that you received a rude response from a staff member. We will pass your feedback on to the team for review. All the best ~ Laura
Antwoord van Tenpin - Croydon
Hello Julia,
Thank you for taking the time to rate Tenpin Croydon 5 stars. We're so happy to hear everyone enjoyed their afternoon with us! We truly appreciate your positive feedback and look forward to welcoming you back again soon. All the best ~ Laura
Clean place and friendly staff.
14 juli 2026
Antwoord van Tenpin - Croydon
Hi Daisy, thank you for rating Tenpin Croydon 5*! We're thrilled to hear that the venue was clean and that you enjoyed the service from our friendly staff members. We will be sure to pass your kind comments on! We can't wait to see you back again soon! Best wishes, Jade
the children had an amazing time
the children had an amazing time. They described it as one of their best trips to date
10 juli 2026
Antwoord van Tenpin - Croydon
Hi there, thank you for your 5* review of Tenpin Croydon! It's lovely to hear how much of an amazing time your school group had with us and we can't wait to welcome you back again soon. Best wishes-Leila
Antwoord van Tenpin - Croydon
Hi there, thank you for your 5* review of Tenpin Croydon! We love to hear how friendly our staff were and we hope to see you again soon! Best wishes-Leila
Antwoord van Tenpin - Croydon
Hi Famous, thank you for the 5* review! We're delighted to hear that you had a great visit to Tenpin Croydon with your family and that you enjoy our fun activities. We hope to welcome you back again soon! Best wishes - Adelaide
Antwoord van Tenpin - Croydon
Hi there, thank you for the 5* review for Tenpin Croydon! It's lovely to hear that our team had provided a helpful service during your visit. We hope to see you back again soon! Best wishes - Adelaide
Lovely day out with the family
Lovely day out with the family, most arcade games accept contactless payment but change machine available which also accepts contactless payment. Staff were very professional and polite. Definitely recommend. 👍🏽
7 juli 2026
Antwoord van Tenpin - Croydon
Hi Enoch, thank you for the 5* rating of Tenpin Croydon. We're so pleased to hear you had a lovely family day out and found our team professional and polite. We look forward to welcoming you back again soon!
Take care,
Kirsty
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