We booked an hour of bowling without realizing it wasn't possible to extend it; this wasn't clearly stated on the website. Our game was interrupted. We chose this bowling alley for its children's play... Toon meer
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Lees wat reviewers zeggen
Booked online and was a simple process once arrived to get our lane. Easy to get drinks, didn't order food. Not very busy fir a Saturday afternoon on 4 lanes being used. Other games there to play air... Toon meer
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Friendly staff very helpful two of our party are disabled and allowances were made for the time it took to complete our game. Food good but thought drinks were expensive. Will be going again overall g... Toon meer
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We had a wonderful evening at Tenpin Gloucester with a group of teenagers. The booking process was easy, the staff were friendly and helpful, and everything ran smoothly. The bowling lanes were wel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
Contactgegevens
Centre Severn Barnwood, Gloucester, GL4 3HR, Gloucester, Verenigd Koninkrijk
- 0333 034 6100
3,7
Gemiddeld
158 reviews
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Extremely disappointing
The lanes were ready upon arrival (great) however they still contained glasses and plates from the previous customers.
Waiting for a drink was ridiculous, we received our (pre booked) food before our drinks and, everyone, especially the children, were desperate for a drink.
After 20 minutes of waiting for a drink, I spoke to a manager who said ‘give them another 10 minutes, they are snowed under’. 25 minutes later, our drinks arrived.
Also, upon booking 2 lanes, I didn’t expect there to be a huge plastic screen between us whereby we couldn’t hear each other speak.
All in all, very very disappointed for the money paid.
Whilst I appreciate it was 3 days before Christmas, it was my little boys birthday and I wanted to do something unrelated to Christmas.
Even whilst making the booking and paying the money, it was somehow put in my ex’s name - which again was shown on the 2 screens on our lanes.
I haven’t been with this person since 2015.
The whole thing was a waste of money that could’ve been spent elsewhere, we won’t be returning.
22 december 2025
Antwoord van Tenpin - Gloucester
Hi Megan,
Thank you for your 2* review at Tenpin Gloucester! We are very sorry to hear you've not had a great experience whilst on your recent visit to us! We will ensure this is passed across to the correct team to make any future improvements needed as your feedback is important to us. If you would like to email customer.feedback@tenpin.co.uk and they will look into this further for you. Best wishes- Steph
Wonderful time thank you
29 december 2025
Antwoord van Tenpin - Gloucester
Hi there, thank you for leaving Tenpin Gloucester a fabulous 5* rating. We are so pleased to hear you enjoyed your visit to us and we hope to welcome you back again soon! Best wishes - Kaylee
Service very slow when we ordered…
Service very slow when we ordered drinks no apology for waiting 45 mins. We ended up going to collect our drinks at the bar. Young lad couldn’t cope on his own. When an older man came over to help he just thought it was funny and laughing and joking with the young lad. Wouldn’t come here again prefer to go over to Cheltenham better customer care and service.
29 december 2025
Antwoord van Tenpin - Gloucester
Hi Debbie,
Thank you for your 2* review at Tenpin Gloucester! We are very sorry to hear you've not had a 5* experience whilst on your recent visit to us and found the staff to not be very pleasant or friendly. We will ensure this is passed across to the correct team to make any future improvements needed. If you would like to email customer.feedback@tenpin.co.uk and they can look into this further for you. Best wishes- Steph
Horrendous experience
I booked in advance and when we arrived was told we had to wait 20 minutes as no lanes available, when we finally got our lane half an hour after I ordered drinks through the app after half an hour still no drinks so I went to the bar and showed my receipt, was told my drinks would be next, another half an hour and still no drinks there was four of us and we played 2 games of bowling and after 3 trips to the bar I finally got our drinks, the place was a mess empty glasses and rubbish on all tables and staff were very rude
3 januari 2026
Antwoord van Tenpin - Gloucester
Hi Emily,
Thank you for your 1* review at Tenpin Gloucester! We are very sorry to hear you've not had a 5* experience whilst on your recent visit to us and found the venue to be untidy and the staff unfriendly. We will ensure this is passed across to the correct team to make any future improvements needed. If you would like to email customer.feedback@tenpin.co.uk and they can look into this further for you. We do hope to welcome you back again for a chance to provide you with a 5* experience. Best wishes- Steph
Antwoord van Tenpin - Gloucester
Hi Katherine,
Thank you for your amazing 4* review at Tenpin Gloucester! It's great to see you found the staff to be friendly and approachable whilst on your recent with to us. We are delighted you've taken advantage of our latest deals and promotions and look forward to welcoming you back again very soon! Best wishes- Steph
Antwoord van Tenpin - Gloucester
Hi Doug, thank you for taking the time to write a review for Tenpin Gloucester! We're very sorry to hear that you found the pricing expensive and that the service had not been up to the usual high standards we aim for. We have some great deals available for bowling on different days of the week which can be found here: https://www.tenpin.co.uk/deals/. If you would like to discuss your visit further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Gloucester'. We hope to see you again in the future for a better experience! Best wishes - Adelaide
Seeing the children enjoy themselves
Seeing the children enjoy themselves, with multiple activities booked in under 1 roof 👍
2 januari 2026
Antwoord van Tenpin - Gloucester
Hi Johnathan, thank you for leaving Tenpin Gloucester a fab 5* rating. We are so pleased to hear you and your family enjoyed the activities we have to offer and we look forward to welcoming you all back again soon! Best wishes - Kaylee
This place has such loud music and was…
This place has such loud music and was so hectic that my kids didn't want to play in the soft play that we had booked for. The section for babies is constantly intruded by older kids. This place might be fine for older kids but not for young toddlers.
3 januari 2026
Antwoord van Tenpin - Gloucester
Hi Benjamin, thank you for taking the time to review Tenpin Gloucester! We're sorry to hear that the music had been too loud during your visit and for the issues you had in the soft play area. We really appreciate your feedback and will ensure this is passed on for future improvements to be made. If you'd like to discuss your visit further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Gloucester'. Best wishes - Adelaide
Bad experience for New Year’s Eve
Booked online for New Year’s Eve. I knew this was going to busy but did not expect it to be problem after problem. We arrived 20 mins before our time and was told the booking system has been messed up so we couldn’t bowl and they could offer me a refund with two children they became distressed. The women then found us a spot…. When getting on the alley my husband went to the bar with a long line with only one member of staff serving. We took it in turns to wait in the line as we only had a hour bowling time so as a family we missed each other bowling throughout. (If my kids was not thirsty I wouldn’t have waited in the line). We had two bowls each and then the alley broke down,we pressed the service button on the screen waited for 10 mins no one came. Our pizza was brought to us I asked the man if there was anyway of getting our alley back going, 10 more mins later the problem was fixed. All in all we had 15 mins off family time bowling when it should have been a hour. When asking the manager for a complaints email he gave me one I mentioned how all 4 members off staff that was stood listening to me I watched for 10 mins whilst in the line waiting for a drink that they had been doing next to nothing with the poor man serving everyone his reply was ‘well that isn’t true though is it’ there was food everyone and empty glass all over the place. Was not a good experience for New Year’s Eve celebration.
31 december 2025
Review zonder uitnodiging
Antwoord van Tenpin - Gloucester
Hi Ami, thank you for leaving Tenpin Gloucester a rating and review. We appreciate you taking the time to share your New Year's Eve experience. We're sorry to hear about the booking issues and long wait times you encountered during your visit. We're also sorry to hear of the technical issues on your allocated lane and the overall service you received. We'll address your comments with our team to improve our guest experience in the future, and we hope to have an opportunity to welcome you back in the future. Please feel free to send us an email to customer.feedback@tenpin.co.uk with the subject 'Review- Gloucester' should you wish to discuss this further with the team. Best Wishes - Rosie
Bowling ✅ food ❌
Bowling was good; easy to use system, good selection of ball weights.
Food was awful; cold, small portions, poorly presented, lacked flavour and certainly not as advertised.
18 december 2025
Antwoord van Tenpin - Gloucester
Hi there, thank you for leaving feedback for Tenpin Gloucester! We are really pleased that you enjoyed your bowling time with us, but we are very sorry to hear we fell short on the food aspect. We greatly appreciate your feedback regarding this and will ensure it's passed on to the appropriate team. We hope to welcome you again soon! Best wishes - Kaylee
Great party
The staff were really friendly. Accommodated when I wanted to add on another child to my booking.
It went really smoothly.
19 december 2025
Antwoord van Tenpin - Gloucester
Hi Fozia,
Thank you for your amazing 5* review at Tenpin Gloucester! We are delighted you found the staff to be really friendly at your recent visit to us and you had such a fun time with us. We look forward to welcoming you back to the venue again very soon! Best wishes- Steph
Bowling booking said until 18:00
Bowling booking said until 18:00, got there, a party of 5 was given 1 hour to play (we started around 16:30), we were on the last bowl when the screen resetted to the welcome screen.
18 december 2025
Antwoord van Tenpin - Gloucester
Hi there, thanks for leaving a rating and review for Tenpin Gloucester. Thank you for your feedback and we're sorry to hear your bowling experience was cut short. Please feel free to send an email to customer.feedback@tenpin.co.uk with the subject 'Review - Gloucester' if you'd like to discuss this further with the correct teams and we hope to welcome you back again in the future for a much better experience! Best Wishes - Rosie
Decent game of bowling, Everything else very under par
Can't complain over our experience with the bowling, clean alley, Modern set ups etc...
Food and service however was extremely underwhelming, 2 pints of larger had to be returned as they were completely flat, No napkins sent with the food. Food was as expected, cheap frozen products bought to make maximum profit with limited skill required in the kitchen. I know it's Christmas time but I didn't feel the venue was overly busy and I've definitely had better experiences at Tenpin in alternative branches.
If anything is taken from this review, NAPKINS are a must!!! Especially if you sell chicken wings 🤷🏼♂️
22 december 2025
Antwoord van Tenpin - Gloucester
Hi Matthew
Thanks for leaving a 2* rating and review for Tenpin Gloucester. We are happy to hear that you enjoyed the bowling during your recent visit. We are sorry to hear that the rest of your visit was not up to our usual standards. If you would like to discuss this, please send an email to customer.feedback@tenpin.co.uk with the subject as "Review - Gloucester" and the details. We hope you will give us another chance in the future. Best wishes - Clare
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