Tescogiftcards Reviews 

Tried ordering more than once, they use a 3rd party (Waivpay) I keep getting a message saying there’s a problem with payment go back to cart. Go back to cart all ok. Messaged them and they take 5 days to reply then said I need to change my settings on device? Settings work perfectly fine for other companies. Not prepared to change looking at reviews about them.

Bought a £100 digital gift card for my girlfriend. I have order number, her email and phone number She cannot find it on her phone She’s just being sent round in circles DO NOT BUY !

Do not use. Got a £30 voucher for my sisters birthday and she never received it. Requested a refund and never got a response.

It’s not Tescos. Payment is taken but the website displays “Problem processing your payment” and then the support page won’t let you submit.

i spent £20 for no giftcard no nothing tescos is shocking

Absolutely terrible service. Would strongly warn anyone to think twice before purchasing a Tesco gift card.
If you are lucky and everything works fine then there is no problem but if anything goes wrong with the gift card at any point you have pretty much no chance of trying to get hold of anyone to sort it out.
There is basically no way of speaking to a human, no phone number to call if things go wrong. Only an online form that you can fill in, in the hope that someone will get back to you at some point in the future with a copy and paste answer at best or most likely the message will just get lost in the digital ether. I would highly recommend anyone to not buy a gift card from Tesco’s unless you are ok with losing all the money you put on because there is no way of talking to anyone at Tescos to sort any gift card problems out. Zero stars.

I purchased a £150 e tesco e gift card from the tesco gift card website. I did not receive my e gift card, or an email confirmation though the money left my account ( Blackhawk network). I have emailed them via their contact us page three times but still no response one week later. There is no phone number or customer service number linked to this service. I phoned tesco customer service and they said they don't deal with tesco gift card products even though it is a part of tesco.

Purchased gift card on 03/03/2026 and gave the card on 15/03/2026. When my niece went to use it, it came up with a redeemed message to say that it had been used on 12th, yet she only received it on the 15th and had no access. Fuming!

If possible I would give 0,we bought a £30, gift card for my mums birthday the code NEVER arrived after countless phone calls they eventually sent a code. My mum then tried to use the code and guess what it did not work...!!@
Made several complaints and no money back.
Therefore Tesco gift card are no more than COMMON THIEVES... please take me to court for slander and show the judge what happened to the £30

BEWARE of Spotify egift cards through Tesco. My error entering the wrong email address but 14 days on and still no refund for £120. Multiple requests sent via the contact form. Terrible service. Needs investigating by Trading Standards.

I bought a giftcard and passed on the number and code for a friend to redeem, however balance is nil, I checked the balance- it says i purchased it today and also balance is nl and my friend has not redeemed it, Trying to contact and check what the issue is - is a joke, the communication capcha asked you all the time to complate busses or bicycles, etc, but when you get through it wants a 8 digit reference number- WHAT is this suposed to be? its not the number on the giftcard, i wish i had read these reviews before purchasing one of these tesco giftcards. I CANNOT get through on their useless un helpful - so called help form. They apparantly have a whole team to assist in complaints- yeah right. This AI option that does not help you to get your point across is diabolical. Its seriously making me feel that tesco are not worth my custom for groceries etc any more. im so annoyed that i cant sort this out, no real help offered, just useless forms and non existant customer support. Here is an idea- Tesco should test their customer complaints procedure and experience the pain all of their customers experience, bu trying to fill in a complaint themselves- maybe then they may improve this non helpful service they offer when they see how useless it is.

I'm not a robot-NiGHTMARE-When trying to obtain the e-card, you click on, I'm not a robot, and you have to endlessly click on stupid pics, what a joke, sometimes takes 10 attempts

If I could give zero stars I would. Ordered a gift card back in January 2026 and never received it.

All spam and junk folders were checked.

Nothing.

I contacted them and heard nothing.

Finally this morning over a month later I received a reply saying they sent it. They didn't. It was a simple generic copy and paste reply.

This company is nothing to do with Tesco's and I urge people NOT to use them.

I feel they've stolen £40 from me and I'd implore everyone to think twice before using this company

Thank you.

Unable to contact electronically and phone number cuts off. Apply for refund via your card issuer.

I have had to buy a few of tescos own gift cards for my son over the last year. I just cannot understand why, as these are electronic gift cards, they take up to 12 hours to arrive. The money gets taken instantly of course.
There is no way to contact them as the contact form doesn't work. It asks for Capture but there is no Capture there for you to prove you are human, so it won't send your message. There is no phone number.
It's absolutely shocking from such a big company.
I have been waiting 9 hours so far today for the card I ordered this morning to arrive. I won't be using them again.

Avoid at all costs! I tried to make a £50 gift, all seemed to go through but I didn't receive an e-mail confirmation but at least there isn't a deduction from my bank account. I then tried a £1 gift card for myself as a test & that worked so I did a small (£5) gift to the person I wanted to give it to, had a confirmation e-mail but no gift sent nor bank deduction. I then tried to put all of this on the Tesco help system & when pressed " submit" it wouldn't as " capitcha" required, pressed this and nothing happened. There isn't a phone number to contact Tesco. The system is dreadfull & I would advise people not to use it.

Terrible experience and fraudulent practices. They offer a refund within 14 days if you contact them but the only way to contact them is via a contact form on the website which doesn’t work. After speaking with Tesco directly who also couldn’t help, they did fill in the contact form for me and after 3 weeks of chasing still no refund. Trading standards have been informed.

Good selection of brands and relatively easy to use. Card arrived quickly via text.

It was so easy to buy a gift card from the site. There were lots of options to choose from. The gift card came straight away by email.

Great experience buying gift cards for myself.

I purchased the Nike and Uber cards that are on offer to take advantage of the discount. Both cards were delivered promptly, and I was able to redeem them right away.

Have used the site before, and much easier now they've added Apple Pay too.