Transport for Greater Manchester Reviews 

Trams arrive on time and Staff are very helpful

Shockingly poor service when applying for a concessionary pass. No one answers the phone, no one replies to emails.

V1 dreadful overcrowded buses, dirty often use really old buses which is no fun on a 90 minute journey, was far better when first ran it people of Leigh deserve better was promised easier transport to Manchester, doesn’t matter how early I get to bus stop they are rarely on time

Awful, busses arrive mate and leave mate, dirty and smelly.

So so so bad. Even when I get up earlier to get on an earlier bus to make sure I'm not late for work, buses still decide when they want to turn up. I was at the bus stop on time this morning and for the first time ever I imagine it must have been earlier because in the following 25 minutes I was waiting at the bus stop it didn't turn up and to make matters worse, the other buses I then needed to get on were also over ten minutes late. So... If you use buses on the bee network in Manchester, just note that all the scheduled times it says at the stops or on Google are all absolute boll****, so you might get better luck turning up spontaneously not knowing the bus times.

The bus 763 is so annoying, people always throw things and splash water on the school bus and there was once dog poo on one of the seats and it smelt badly (we nearly had passed out)

I bought two bus passes via the app, one for myself and one for my 6 year old son.
For some reason, when I scan my own pass, the 2nd usually won't scan.

So I get on the bus, scan mine , my son's doesn't scan. I show the driver the pass and walk on.
The driver then shouts that I need to pay because it didn't scan.
I told the driver the pass is in date and that I showed it to him but he insisted that I pay again.
I know it's only £1, but having forked out £30+ for the entire weeks travel for myself and my son, I refused out of principle. I told him I was going to make a complaint.
I asked for the driver's driver number, he refused to give it to me stating that it was 'personal information', which is nonsense. He clearly knew he was in the wrong and didn't want to be held accountable.
I then took his photo instead as this was the only way to identify him, and sent this in to TFGM via complaint form.
He told me ' I'm just doing my job ' which is ironic because that's the exact opposite of what he did. It states in the t&C's on the TFGM website that a mobile pass can be presented to the driver.

Absolutely vile driver, effectively refusing to allow a 6 year old child on the bus, when his journey for the entire week had been paid in advance.
He's also disabled which I could have stated and may have made him think twice about his actions, however I didn't want the entire bus to know my child's medical information.

Tap in tap out system is horrible to easy to forget. Just build a freaking gates already. Costumer service is absolutely nasty. Forgot to tap out again due to brain fog and memory issues but probably will not call to sort out because how terrible they are on phone

This company are utter THIEVES!!!!!!!
Scammers In uniform BEWARE OF THE TFGM TRAM METROLINK IN MANCHESTER!!!!
DO NOT USE THE TRAM SERVICE!

DO NOT EVER USE YOUR CARD FOR THE TRAM SERVICE!!!!!!

They attempted to steal £60 as a penalty from my account simply because I paid by card and they claim I didn’t tap in tap out successfully- absolute rubbish!!!!
The tap in and out procedure is NOT clearly advertised and is NOT AT ALL clear!

I paid my fare and have solid proof of the fare payment on my statement for my travel! So it was paid Which they’ve charged me in ADDITION to the penalty!

Ridiculous and ABSOLUTELY DISGUSTING!!!!
Their penalty policy is poorly advertised on their trams!! BEWARE!!!!!!!

DO NOT USE THIS COMPANY!!!
You’ll fall victim to the Money grabbing vultures!!!!!
Bullies in uniform!!!!

I was visiting Manchester for the weekend and my had weekend ruined by these Sons of *itches!!! Due to their ridiculous unfair penalty charge after using their tram service NEVER AGAIN!!!!!

I feel sorry for any naive tourists in the area who might fall victim to this spiteful costly trap!!!!!! God help us all!

This underground money scamming needs to be published so more are aware of the theft at risk if you use their tram!!!!!

They’ve attempted daylight theft!!!! Blatant robbery!!! - being stated in their T&Cs is absolute rubbish!!!!!
You can’t rip off people simply for not knowing your payment conduct!! It is only fair to do so for those who maliciously and purposely fare evade!!! Not those who simply do not know!!!

I’ve had to call my bank for support to attempt to block the fraudulent charge!!!!
Thanks to their bullshi* I now risk going overdrawn and risk further charges from my bank!!

Absolute thieving scum do not EVER use your card to pay with their tram services they’ll rob you blind!!! Use cash only or don’t bother!!!!
Read the other reviews they will take your money and do not care!!!! And will
Not refund you under any circumstances!!!

Do not even bother attempting to appeal they just ignore you unless they’ve actually taken the money from your account!!!

I tried to explain my situation to the company via phone and email after using the tram leading to the penalty charge - they do not care and are simply not interested and assume everyone is a fare evader trying to use their tram service for free!!!
The policy is far tooo harsh and beyond unfair!!! horrible,horrible ,horrible, money grabbing, malicious ,diabolical VILE, unreasonable company!!!!!!

BEWARE BEWARE BEWARE!!!!!!

ROT IN HELL TFGM!!!!!
DO NOT EVER USE THIS SERVICE IF YOUR IN MACHESTER!! You will regret it I promise!!!!!! AVOID AT ALL COSTS!!!!

Avoid avoid avoid!!!!!!! CORRUPT COMPANY!!! Money Siphoning culprits!!!

After such a HORRIFIC TRAUMATIC EXPERIENCE!!!!
I’ll never use your trams again and sure as hell wouldn’t recommend to friends or family!!!
I’ll post this review everywhere so people are aware of your cold hard heartless faced money robbing procedure!!!!!!
I’ve never come across such a atrocious response to customer handling in my life!!! This is not a experience I’ll ever forget!!!

Absolute uncover Thieving scum!!!!!! Scammers!!!!! BEWARE!!!!!!
APPAULING company and customer handling!!!!!!

Superb help from metro link staff when stranded at Queens Road waiting for my friend on the next tram - they were super helpful to make sure I was safe - thank yoi

Transport in Manchester is a joke, especially the buses. For buses that are supposed to coke every 10 minutes, expect to wait at least triple the time.

It is past the time that TFGM caught up with technology and gave some thought to reasonable systems of pass handling. I have read other reviews detailing the difficulties encountered over registering obtaining and paying for various passes.
I've just received my new concession bus pass. It invites me to check the personal details and photo. I did, and the photo is awfully out of date. No information on the letter how to up date it and as the pass was delivered automatically without any chance to change the photo it would have been nice if there were instructions on the procedure. The ticket office seemed a good place to ask. Seems it can't be done on line but if I give them a photo they can scan a new one in but that immediately cancels the newly issued pass and it is £10 for an updated one.

Well the letter does say If you need a replacement pass
It costs £10 to replace a lost, damaged or stolen pass. Nothing about needing an updated photo and having to pay another tenner plus a tenner for a new photo from the ticket machine near the ticket office. Most other regions give several weeks notice of expiring passes giving the option to get it right first time. One thing they are good at is ignoring reviews.

I’ve just been given a £60 penalty randomly when visiting Manchester for a day trip! What on earth!!! The inspector made me pay before going on the platform, leading me to believe that this was the tap in for the ticket.

Re the Our pass Process - Claims to be straight forward. That has to be a joke The process of attempting to upload files & submit my daughters application is frustrating to say the least. I regularly use online platforms & your website is by far the worst ie constantly logging me out, then upon successfully uploading the photo, the proof of date of birth & proof of address , I received an error message stating unable to process your request. WHY ? So frustrating & a huge inconvenience. Jumping through so many hoops just to get a travel pass despite all files being approved ! . Your website doesn't make it easy. The whole experience has been exhausting. What's the technical issue on your site preventing the form from progressing further ? This is part of the college process & quite frankly you've tainted it with your crap website

Never use the tap in tap out. I used it correctly for a single journey. Then 2 days later they tried to take £60 penalty from my account. Disgusting. Thankfully my bank blocked it. Emailed customer service as well, they dont care. The ticket inspectors did this as they were so rude to me when they checked my phone it didn't ping on their machine so I said you can see the transaction tfgm its in my google wallet!! In the end I had to use my actual card on the machine they had but they were so rude. So bad they think it's OK to do this. I will only ever use cash in future as they say it's in their terms and conditions that they can charge this!!! So don't give them your card number on the tap in tap out as its up to them if they charge you £60. I paid my fare. I have proof.

The ticket inspectors on the trams need to learn respect they talk to you like mud.i got fined because their touch in touch out machine was faulty not only that they took out more money for a incomplete fair didn't even give me chance to appeal just took straight out of my bank with out my knowledge. They are no better than scammers

Horrible service. Charged me 60 pounds for one tram ride while on holiday in Manchester. Daylight robbery, terrible company.

Very courteous and helpful in telephone calls to enquire about replacement card. Read some of the bad reviews and don't understand why people had a problem with this service. For me it was excellent.

Very disappointed about tram, from the past few years, from lockdown till now the tram went down very badly. Suppose to be the fastest way, but as I said after lockdown, the schedule is not respected, the line suffers a lot, especially the East Didsbury one, the service is finished before 12am, sometimes the last tram doesn’t exist, a lot of problems all the time. Also the time to wait is double then how is showing.
Very disappointed.

Absolutely horrible service. V1/V2 route was previously operated by First Bus and they provided a great service. Ever since Bee took over, most buses are cancelled, buses that eventually arrive are absolutely full. Their app is completely useless. Worst bus service in Manchester!