Transport for Greater Manchester Reviews 

This guys are rubbers. How else would you describe extremely high monthly ticket fares and buses always wouldn't turn up? Avoid them as much as possible. Such a disgrace!

Not even funny have to set off 2 hours before because they're so unreliable. Unbelievable really and just fil them like sardines.

The app is absolutely rubbish. Says a bus is due then it does not turn up. If you provide a timetable then stick to it. Many times I have been caught out with this useless app.

Website is not user friendly. Journey planner is useless. Zones are confusing. I only want to travel from Eccles to Media City. Think I'll get an Uber, I understand their app.

worst thing that can exist in the human history. I can't understand why this company is so overrated. 2.2???? that's a lot even 1 is a lot for this service.

Criminals. Appealed a ticket with a very clear innocent statement with evidence which was denied. Any logical person would ask for the evidence but they instantly denied. Crooks. Got the ticket in the first place because their app wouldn't let me buy a day ticket. They suggested I just buy the weekly which was available despite only needing it for the day. Atrocious customer service throughout the process too.
At least I know now that you can just tap your card which is a form of a ticket.

I raised a query with TfGM about the 513 bus service and the way is regularly does not turn up. Response?Nothing, Zip, completely ignored. What a hopeless service and company.

Absolutely appalling company. I applied for an out pass in May for my son. Email received to say application accepted and I would receive the pass in August so please do not contact us. August came and went and still no pass so I contacted the office in the 04/09 to be told their system had accepted the documents but they were blurred and manually rejected but did not bother to contact us. I sent through duplicate documents the same day and they told me I would have to pay the fare until the pass arrived. £4 per day but I would receive my card in 5-7 days. Not happy I asked that due to their incompetence could they sent out an interim pass via email to avoid any costs as the fault lay with them. COMPUTER SAYS NO.
No compassion, no interest that I couldn’t afford the extra cost, no solution. Just wait and yr card will be with you.
9 days later guess what…. Still no card.
Office have told me that it’s pending as there are thousands in the same situation and they cannot be printed quick enough. No time/ date issued and no solution or fund offered.
I will have paid out £40 in a few days time for a £10 pass that cannot be delivered by TFGM. I will be seeking small claims court for reimbursement and costs.

Absolutely appalling service from TFGM. For the past 2 weeks I've been trying to sort out my sons our pass and STILL nothing has been sorted! Each time I call I get different information and them hanging up on me! I'm having to currently pay £10 a week for him to get to college when the our pass is £10 for 2 years!
They say its been printed and waiting to be sent out then it's in a queue to be printed out blah blah blah! I might get it next week! They don't care a jot
Total shambles and totally unhelpful. Worst customer service I've received ever.

😡So with cost of living and fuel continuously increasing I decided to try something and commute and cycle to work. You know save money, get fitter, dodge traffic especially on that M60 and so forth. I paid £100 to keep my bike secure at East Didsbury Cycle Hub. The building looks like MI5 packed with CCTVs like a Photo Booth. I even waited a week for my membership card to arrive so I can swipe to access the secure Cycle hub. Description: This cycle hub is a safe and secure place to lock your bike under cover. So I thought. Only kept my bike in there 2 days and it’s been stolen over the past couple days I had off😡Scum out there be wary. Its obviously another adult commuter or thief but surely their CCTV should catch the thief so you hoped but I have been passed around like a yo-yo with no support into my inquiry. Rang Transport for Great Manchester (TFGM) in charge of the cycle hubs, told me to ring police, police told me to ring them back and chase them to release CCTV to them so they can investigate but I felt like I was doing all the work and begging them to lift a finger. Cycle hub were not bothered but they were more interested in my membership. I thought these were safe🙄. Gutted. #eastdidsbury #cyclehub #tfgm #metrolink #manchester #cycling #biketheft

Re: Concessionary Travel Passes Metrolink Renewal
Email sent to Customer Relations/Andy Burnham
A complaint email was sent to the above but they did not have the courtesy to reply.
Copy of email:
I tried to use my concessionary travel pass on the Metrolink and the card was declined. I telephoned the customer services (0161 244 1000) The advisor took my details and checked on his system and informed me that my pass had expired on the 22nd of June 2023. I was annoyed and embarrassed as I had not received any renewal notice or was aware that it had expired. I was told to either pay online or go to any of the TFGM counters to renew.

I made my way to the TFGM counter at Shudehill Bus terminal and renewed my pass there.

I made it clear to the customer advisor this was not very helpful especially to older people who may have health and disability issues. I was informed by your staff ,that customers frequently get very upset and distressed when this happens. Your staff have raised this issue with their line management with ways to improve this but it seems your senior managers ignore this issue.

Either they are incompetent or simply do not care the distress they cause. The system can easily be set up for auto renewal via direct debit or at least a reminder sent out near the expiry date.

They do not acknowledge the complaints.Like all politicians Andy Burnham is just another smooth talker when you see their policies in action, their real colours can be seen.

Thanks Martine and Fiona, really helped me out

Disruptions on Bury Manchester tram line on 18th and 19th February
They said there will be bus replacement for that route
I had to work all weekend and take the bus instead of tram but when I presented the tram ticket they said never heard and not been informed about the changed and therefore not accepting the ticket
It’s frustrating and infuriating for the situation, lack of communication and organisation.
Bus operators are rude and not willing to cooperate with anything and any situation
Not to mention the TFGM website, useless

Applied for an Igo bus pass for my son last November. TFGM took the £10 payment, for the pass, from my bank account, within days of sending in the form. No pas arrived. Spoke to them today and was told, "never received the form". That's spooky as you've used my bank card number, provided on the form, to obtain funds from my account. "Sorry you'll have to reapply using the same form you sent in. We've never received your form"

Employees and processes scraped from the very bottom of the barrel.

Andy Burnham wants people to use public transport.....NOT A HOPE IN HELLS CHANCE!

Not worth the hassle of travelling by public transport in Manchester unless absolutely necessary. Typical day today, every other train cancelled and chaos on the trams due to construction work. A typical sub third world experience.

As an OAP I am entitled to a bus pass, which expired 30th September. I was told by a TfGM representative in Stockport back in July it would be sent to me automatically and I did not have to do anything. So I didn't. The expiry date came and went, but my updated card did not arrive. As I don't use it all the time I didn't bother too much and as there have been intermittent postal strikes I just assumed it would arrive in due course. Guess what?.......it hasn't!! I sent an email to TfGM whose acknowledgement told me they would respond in 10 or so working days.........WHY so long??????? Of course they did not. I did actually phone them to find out what was happening two weeks ago. The very polite gentleman informed me that the original replacement had been dispatched 20th September, but as I had not received it he would arrange for another to be sent straightaway. That was Saturday 8th October. It was actually sent out Wednesday 12th October, so NOT straightaway then!! Today is Sunday 23rd October and still it hasn't arrived. The customer service offered by this shower is completely useless. They don't give a monkey's about anyone. I received an email yesterday asking me to select a smiley face emoji, clearly I selected a sad face emoji. That resulted in a response from them asking me to complete some form or other. I couldn't be bothered so I came in here instead. No doubt they will respond to this asking me to contact them again, via one of their forms. I let you guess what I will do!!
I rang them again today and spoke with Nathan. He has put my mind at rest. He has done a splendid job for me and I expect my pass very soon. Thank you Mathan

Appalling lack of service. I was recently registered blind and my daughter sent in the necessary form and supporting evidence (CVI Form) at the beginning of August for a Concessionary Plus Pass. I already have a Concessionary Pass but being blind entitles me to more benefits and I frequently use Ring & Ride as it gives me some independence. The website said we’d here in four weeks. She’s just called today and they said they’ve not received the application but they’ve received the CVI form which is strange because they were in the same envelope. She was told that because I already had a pass that was in date I didn’t need another one. I use Ring & Ride to get out but they’ve advised me I need the Concessionary Plus pass to get a discount on their service. We’ve just tried calling back and the answerphone says they’re currently closed. SK15 to 2.15 on a Monday afternoon. It’s a completely hopeless service.

This website is more or less unusable. The journey planner doesn't even recognise Picadilly station as a location. The metrolink page doesn't tell you when the trams leave and how long they take let alone where all the stops are.
You just end up using google because it's so bad.

Last Year Paid for £10 train and tram add on receipt at Rochdale Bus Station
Printed with poor watery ink, the writing on the ticket
disappeared after a few weeks, thus proof of purchase void.
Purchased a new receipt two days ago.
I laminated this ticket as proof of payment after
lamination the ink almost disappeared, hardly able to read.

Very poor admin. So frustrating to try and add the metrolink pass for 1 year to the older person's travel card. Cost is £10which is good value but you need to go through hoops to get it. The letter from tfgm and the Web site point you to getmethere. After 4 attempts phoned them in the end and they said they can't do it and pointed us to either paypoint or travel shop. Went to payphone at local Asda and nobody knew how to do it and spent half an hour trying to sort it out. If this were a one off maybe acceptable but has happened previously and even their own travel shop toiled to sort it out. Come on tfgm get it together.