Theaa Reviews 

very bad experience , i get the formal email cancel the driving lesson that day, but still charges for 2 hours lesson because they said they text message to me can ongoing the lesson , the is ridiculous , never use again

Steven Armstrong AA driving instructor Manchester, shouted at me scared me, constantly got in my face and forcefully taking the wheel sometimes slapping my hand in the process. i felt belittled and scared to drive and he made these feeling worse. he would ask questions and disrespectfully say 'eh' because he knows you don't know them and wants you to feel bad about your lack of knowledge as if we are supposed to already know how to drive. Do not book with this man. my experience was years ago and i can only write this now. ive been left with years of driving trauma from this man. thankfully i learned with my father and eventually passed. i hope no one has to be put through the same thing Steven Armstrong put me through.

My instructor was Danial Konofalski. After my first two lessons, he repeatedly cancelled lessons. On several occasions, he messaged me on the actual day of the lesson to say that he would not be coming. He would then reschedule the lesson himself, only for the rearranged lesson to be cancelled again.

The reason I was repeatedly given was that another lesson had been cancelled, so he would not be able to come to mine.

I discussed my driving test date with him before booking it, and he agreed that the date would be suitable. However, just two days after I booked the test, he messaged me asking me to pay for additional hours. When I said I didn't want to pay for more hours and wanted to complete the lessons I had already paid for, he then told me that he would no longer be teaching me because he was switching to an automatic car.

At this point, I had my test in around 30 days and had only received around 6 hours of lessons. I was left having to look for another instructor at very short notice.

I also still had one lesson remaining, and there was confusion over the remaining credit/refund. They won't give me refund nor last lesson.

Overall, the repeated cancellations and the change from manual to automatic so close to my test left me in a very difficult position. I would strongly recommend making sure you have a reliable instructor who can commit to your lessons before booking your test.

⭐⭐⭐⭐⭐⭐ Excellent Instructor

I’m delighted to say I passed my driving test today! My AA instructor, Rafiq Richards was absolutely fantastic , patient, professional, and always explained everything clearly and calmly. He built my confidence from day one and made every lesson constructive. I felt fully prepared and ready. I couldn’t have done it without him, highly recommended to anyone learning to drive.

Passed with Morte as my driving instructor! I’d recommend him as he’s a very good teacher and he believes in his students.

A big thank you to him for all his help and support!

Passed my driving test first time, had two amazing instructors Antonio Silva who taught me the basics and Freddie Asare who taught me so much to be able to pass first try. These two instructors are so nice and professional I would recommend everyone.

I highly recommend Dalal Awwad from AA Driving School! They were so patient, calm, professional and helpful through every lesson. They really helped build up my confidence on the road and I passed my automatic test first time with ease! Absolutely amazing teaching and support!

I am asking anyone think of learning to drive please stay away from AA driving school they are a con and robbers the instructors are very cheeky the company itself is very dishonest they hold on students money and refuse to return it after thier instructor fail to turn up, when he do he always 100% late every time , he always going to the petrol station and even tell the student to put petrol in his car , plenty bad experience. I paid for my wife to learn to drive with them and this her experience i see for myself he is always late

I have recently been doing driven lessons with Michael McGregor In newcastle area. I've had a few instructors within the year and he has been the best. So patient and relaxed and today I passed my test with him. I would 1000% recommend him if looking to do lessons. So down to earth and goes the extra mile to get you were you need to be.

Had a few lessons with Sunjay Sungkur, in South London.

This guy is a crook and had me sit in the car for 1 hour and a half, talking about his life in India playing with snakes as a boy, to then only allow for 30mins of actual driving practice. He did this on multiple occasions, checking the clock, each time intentionally.

This is despite myself already having failed a test already months before with a previous instructor, therefore not being new to driving lessons at all.

I had to make a complaint to AA who did refund me some hours back.

I had a great experience with my AA Instructor John Garvey who offered a high amount of support and knowledge to allow me to confidently navigate the roads. John didn’t just teach on how to pass the test but how to navigate various driving situations. This gave me a high amount of confidence when driving in any situation and condition.

Having lessons with John led me to pass my test in under two months!

I honestly couldn’t recommend Reza - my driving instructor enough! Reza is an amazing instructor and a truly great teacher. He quickly identifies your weaknesses and focuses on them until they become your strengths. His patience, knowledge and attention to detail made such a huge difference to my confidence and driving skills.

Thanks to Reza, I passed my driving test first time! I genuinely believe I couldn’t have done it without his support and guidance. I’m so grateful for all his hard work and patience. Thank you so much for helping me become a confident driver! And I've passed my driving test from the first time, thanks to Reza.

Kishan Singh

I had a very disappointing experience with this instructor. I took around 7 lessons before my practical test, but throughout that time I was not given a clear lesson plan, progress record, or proper feedback about whether I was reaching test standard.

The biggest issue was that only one day before my test, I was told that I was not safe or ready and that the instructor would not provide the car for my test. During the previous lessons, I had not been clearly warned that my driving had serious problems that could prevent me from taking the test.

I later took the test and unfortunately failed, including serious faults relating to speed and turning right at junctions. This made me even more disappointed because these are exactly the kinds of weaknesses I expected my instructor to identify, explain and work on with me during my lessons, rather than leaving it until the day before my test.

Based on my experience, I cannot recommend this instructor. I expected much better communication, structured training and progress feedback, especially from an instructor working through AA Driving School.

A big thank you to AA and my instructor Kumail in North London for helping me pass my driving test! Really grateful for his guidance and support. Highly recommend!

My instructor was Wendy Watts. She was great, supportive and patient and she helped me pass my test first time

Fantastic driving school! I was completely let down by another driving school, but Edward Torrington from the AA completely rebuilt my confidence and taught me how to drive.

Today I passed my driving test! 🎉🚗

Thank you so much, Ed, for all your support, patience and knowledge. You’ve been absolutely brilliant.

If you’re looking for a relaxed driving instructor who is always on time, kind, calm and funny, I highly recommend Ed. He made learning to drive enjoyable and helped me believe in myself again.

Thank you, Ed! ❤️🚗🎉

Almost a scam, don’t rush to pay as most of the times your lesson would be either cancelled or your instructor won’t show up.

AA Driving School Feedback – £84 Paid for Lessons I Never Received

I am extremely disappointed with the way AA Driving School has handled my complaint.

I paid for 10 hours of driving lessons, but I only received 8 hours. This means I am out of pocket by £84 for 2 hours of lessons that I never received.

I have evidence showing the lessons I attended. The instructor, Janet Quee (SE London), claims that the additional 2 hours were provided, but when I asked for a specific date showing when these lessons supposedly took place, no specific date could be provided. I have proof that this lesson was never provided.

AA Driving School has told me that they have already paid the instructor and therefore cannot refund me for the 2 hours I did not receive. However, my contract/payment was with AA Driving School, and I find it unacceptable that I should lose £84 because of a payment arrangement between AA and the instructor.

I wanted to take this matter to the Small Claims Court, as I have evidence supporting my position. However, AA Driving School refuses to provide me with the instructor’s address, which I understand is important information for making a claim against the correct party. Without an address I am unable to claim this legally.

I have tried to resolve this directly and reasonably, but AA Driving School has refused to reimburse me for the 2 hours I paid for and did not receive.

My advice to anyone using this company: keep detailed records of every lesson and payment. I would also strongly recommend avoiding cash payments to instructors, as it can make it much harder to prove exactly what lessons were provided and when.

I have lost £84 and, more importantly, have been left extremely frustrated by the company’s refusal to properly investigate and resolve the issue.

"I am writing this to warn potential customers. I signed up for a career package with this firm, paying £2,349 upfront 3 month ago. Despite being fully transparent about my circumstances before the payment was processed, the company has now reneged on the agreement, refusing to provide the franchise I paid for. They are now trying to retain my money for a 'training-only' service that I never requested and would never have purchased. By withholding the primary service I paid for, they are in clear breach of contract. They have ignored my requests for a refund, and I am now escalating this via formal legal channels and Trading Standards. Do not trust their 'guarantees'."

My car broke down on a Sat morning with alot of metal clangging noise.
I contacted the AA support company Prestige to ask for garage booking and to request replacement car.
They advised of garage booking but said replacement car information would come from AA.
I had no information on rest of Saturday.
I had no information from AA on Sunday.
J had no information from AA on Monday because it was a bank Hols.
I called AA on the Tuesday and was advised that no car had been ordered yet and they wanted to know if I could drive it. I said I could physically drive it but noise of metal parts was so loud that it was not driveable for lessons. Local garage advised that clutch or gearbox had broken up.
Each time contact with the AA was me to them and not them to me.
I was advised that a car would be with me by 8pm on Thursday.
At 7.44pm I received delivery of replacement car.
AA advise that there target aim is to get you a car within 48 hours.
Most of Sat ... no car ( does not count as it is weekend)
Sunday ...no car ( again weekend so does not count)
Monday ....no car ( does not count as it was bank holiday)
Tues .. no car but car is to be delivered Thurs.
Wed....no car but car is to be delivered Thursday.
Thursday ....7.45.pm car delivered.

How is this aim of 48 hours.
I requested a reduction in my weekly franchise but thus was refused.
So very poor service for such a company that used to have a good name