THE CIRKEL Reviews 

The team at The Cirkel pop up store are always so friendly and eager to help and advise. They have so many fantastic pieces and are constantly restocking with great new items!

We've bought from the Cirkel a number of times. Their pop-ups are well stocked and the team are super helpful. I'd definitely recommend. A cool collection of products.

I recently shopped in The Cirkel Store in Marylebone, and wow wow WOW! Everything about my experience was fabulouS! From the stock right around to the staff. What incredible pieces they had in, and each lady working in the store were so accommodating, and just lovely to be around! Offering any bit of help/advice! Such a pleasure shopping here, and I will most definitely be back!

Literally have the best stock and such great people!! It is now always my go to! Xxx

I went into the pop up in Marylebone and found some amazing pieces! Both sales associates were super helpful and fun! I had a great time trying on and getting ideas from the girls on how to style them! No pressure to buy - an absolute must visit if you’re in London! 5 stars and I got some great bargains! Very happy customer. I’ll be back for sure 🤗

Product just as described, great selection, prices and overall a fab experience. Would shop here again!

I’ve sold and bought through THE CIRKEL and both experiences have been great - really love the team! Always the first place I look if I’m shopping. I recommend it to all my friends and they love it too.

I always find the best pieces at The Cirkel!! It's a total treasure trove, and always my first port of call for fun little designer treats. The staff are also super attentive and I love the Marylebone store!

I loved shopping at the popup shop in Marylebone and found the perfect suede blazer from the Alexa Chung x Madewell collab

I’ve sold and bought multiple items over the past few years, with the cirkel and the team are responsive, friendly and professional. When something hasn’t been quite right, the matter is dealt with fairly and promptly. Prices are very reasonable compared to other consignments and the selection is incredible.

This business hides behind a polished facade, fronted by a reality TV personality, but delivers a customer experience defined by deflection, blame-shifting and a striking lack of professionalism.

If you face an issue with a product - a fault or item not matching its description - don't expect accountability. You're likely to be ignored, dismissed or met with an abrasive, defensive response. The owner reacts confrontationally instead of taking responsibility - a pattern that speaks volumes about the ethos behind the brand.

There is no real customer service here - only surface-level polish masking a refusal to engage fairly with customers. Proceed with caution - or better yet, not at all.

Just a warning to anyone in Europe to absolutely avoid this dishonest company. Goods under the threshold for duties will still be subject to a demand for payment via the carrier they use - even though it clearly states that total costs will be declared at checkout (total at the checkout was zero for duties and VAT) and there is absolutely no disclaimer re/ having to pay carrier fees on the receiving end which is a requirement if charges are to be bourne by the customer for all international transactions for goods from the UK to the EU.

Contact from them is non existent and I've had to email the carrier myself, while refusing delivery until it's sorted. God only knows what state the pants I ordered are in.

I've also scoured online (very hard to find any real reviews initially) to find a load of random reviews re/ items in terrible condition being sold, attempts to return impossible and 'refunds' consist of a credit / voucher for their site only.

Please avoid like the plague

Order number 15993 Ordered two items, nothing arrived for over 10 days. Contacted the company and arranged delivery for this week. Bought two items. A yellow dress which had oil marks over it. A t shirt advertised as size 12 was actually size 16-18