The Fat Butcher Reviews 

I selected a deal , one off the items was not there, so I got a refund.
I was surprised the joint was refunded in money , Why was it refunded don’t tell me when I ordered it there’s no more joints
Saying is this a meat factory surely you could have got a joint from somewhere else or did the factory closed down because couldn’t for fill my order.or even give me something in place same value
But it’s done
Parcel fine

Please don't place an order with this lot. My delivery was delivered to the wrong address over three weeks ago.
I have not managed to speak with anyone as they only have a mobile number and it is never answered. I have tried customer service but they never reply. Put on Facebook but nothing. They are happy to keep sending adverts. Really not interested in any form of customer service. Very frustrating.

Had a brilliant first order so we ordered a second time.
This was the biggest mistake we made.
Food never turned up, constantly having the days changed for delivery yet still never arrives. This is an order of £180 worth of produce that we ordered nearly a month ago now.
We have consistently emailed to no avail.
We have ended up ringing the restaurant direct to get them to go into the butchers to sort it out and still nothing.
Tbh at this point we are beyond fuming to pay nearly £200 on produce and have nothing to show for it.

I ORDERED OVER £180 WORTH OF MEAT TO BE DELIVERED THAT WAS NEARLY A MONTH AGO I HAVE RECEIVED NOTHING DESPITE EMAILING THEM AND BEING TOLD WE APOLOGISE IT WAS AN ERROR IT WILL BE COLLECTED AND SENT OUT TO YOU TODAY 3 TIMES AND STILL NOTHING NO PHONE NUMBER TO CONTACT THEM DIRECT AND THEY HAVE TO APPROVE YOU TO POST ON TBE FACEBOOK PAGE ITS DISGUSTING BEHAVIOUR FROM A BUSINESS

Been ordering from this place for a few months thought I'd try a xl mystery box it states £150 worth of meat for £79.99 and the contents didnt even add up to £79.99 and the quality looked like it had been found in the scraps bin absolutely disgusting. I have tried to contact but had no replies from online chat or email. I wont be going back to this place advise people to be very careful ordering from here.

Had an order with this company. Emailed them 4 times to change the delivery address 2 days before delivery. Still sent it to the wrong address so never received my order. Now heard nothing back about receiving my order. After 1 week of them sending me a complaint form to fill in. Told me to email him at his email address but still not heard anything. As the the reply from my review. After all this time still not heard anything. Darren at the fat butcher talking out of his arse. What a terrible company. Don’t use them.

I am going to be as constructive as possible as I am all for supporting small businesses and I will continue to do so. However, when service is so poor I have no choice but to deliver feedback, in the hope they thrive in this climate. Only placed 2 orders and both orders have gone wrong. The promised delivery dates comes & goes, followed by the 2nd promise delivery date also passes, with the hope the 3rd delivery date actually happens. (We will see).
After many emails, I finally get a response saying "we are sorry, there has been an issue with you're order/delivery. (I worked that one out myself).
Both orders were for an event for my clients and it warranted me going elsewhere to purchase the meat.
I will sit tight and hope the order appears when promised (fingers crossed for the 3rd delivery date offered). The initial delivery date was 17th July, followed by 18th July. (Those never materialised)
To finish in a positive, the meat quantity and quality is fine and have no issues with the products, but something in the back of house re deliveries needs tweaking plus the communication/honesty.

Dont waste your money on sh.T food from this site £180.00 on steak my dog will not eat it its that bad

Jut had my order turn up today late again all products had the labels took off them no idea what the meat is or sell by other than the two packs of sausages one which had no packaging at all other than the tray they were in the other was to be eaten the day it arrived I also have what appears to be a small joint that had a Marks and Spencer label on it can anybody tell me what is going on 🤷🏻‍♂️🤷🏻‍♂️

£180 order and the steaks were rotten. Blamed DPD but they only had it for two days and they were stinking and green. The inly pack that looked okay the dogs didnt even eat.

Not the best customer service , plenty of other butchers online so wont be ordering again.

Earlier this year my boyfriend ordered a mystery box which was meant to contain a selection of steaks for us. The box with other items arrived however, sadly, no steaks. On contacting the Fat Butcher I was offered a £20 credit toward my next purchase instead of being sent the missing items which I had already paid for.
This kind of lack of customer service leads to lack of customers, including us.

Made an order on the 2nd of July 2026 with a delivery date of the 17th of July 2026 paid in full. So two weeks to sort out. I am still waiting for my order to be delivered, its now the 18th of July 2026. This is the second time delivery has been delayed with no explanation . I WILL NOT BE USING THE FAT BUTCHER AGAIN VERY POOR SERVICE.

I don't know what has happened with this company they used to be good. However, for the last two orders I have had problems. The first being a pork loin joint I had ordered was just lumps of meat stuck together and the second was lamb leg steaks that i cooked today. As they were cooking they gave off a strange odour but when I actually bit into one the taste was undescribable. It was foul. I think it had gone off.
I do have a ten pounds credit with The Fat Butcher for the pork joint but honestly they can keep it. I shan't be ordering again. I have used this company every month for quite a while now but not anymore I would rather pay a bit extra at Tescoand not risk food poisoning. UPDATE: Went to cook the chicken I ordered and that too had gone off. So my whole order ended up in the trash.

I wanted to resolve this directly before leaving a review, but unfortunately I’ve had no response whatsoever.

My order (#290686) was delivered to the wrong address, meaning I had to locate and collect it myself. More importantly, I ordered 1 kg of British fillet steak, but what I received looked nothing like the fillet steaks advertised on the website. The pieces were irregularly shaped, poorly trimmed and had visible fat, membrane and connective tissue. In my opinion they did not resemble a premium fillet product.

I emailed customer services on the day of delivery with photographs, followed up the next day, and also emailed the additional addresses Darren has provided in responses to other Trustpilot reviews. I haven’t even received an acknowledgement.

I appreciate that mistakes can happen, but I do expect a response and an opportunity to resolve genuine issues. At the time of writing, I’m still waiting for one.

Thanks for replying but as previously stated I already contacted you at that email address.

Hi
I would firstly like to say a massive thank you to you and your team for the no hassle and fast response and delivery of our replacement order.
I am utterly in awre of your customer care and work ethics it's a great comfort to know that not only is your meat the best we have had but everyone behind the scenes are 100% on the same hymn sheet.
It was not my intention to ask for or expect a replacement order as the issues with the first one were out of your control and nothing you could do about it. I just wanted to bring to your attention what had happened and unfortunately it was the hottest day ever when it occurred.
I took a big gamble initially ordering from yourselves the first time as I'd never heard of your company before and you were along way away but I'm glad I did , the meat is delicious and tasty and the Christmas turkey and gammon was out of this world.

Keep up the brilliant work and I can't wait to get our next order in.

All the best

Richard and Beverley Hodgson

Awful service. You order and then they don’t have the stock. Shop locally they are incompetent. Never had such poor service I will not be using again

I cannot say my first order was a good experience the whole lot got binned it had melted ice packs do clearly they did nothing to preserve the meat bloody awful alot of wasted money

It was my First order placed, and now await full refund as order completely messed up! Never again

Absoloutly disgusting i ordered meat for delivery today dpd have delivered at 15.40 the meat is stinking the whole box i could smell as I brought it into my house. Absoloutly mortified that is wasted £60 on meat 😡🤬 i can't even feed my dog the dog food i ordered bcps everything is completely off absoloutly disgusting i will never ever ever order again. I have emailed them so im hoping to get my refund other wise I shall be taking it further and I will be making social media aware if I dont recieve my refund. Shocking dont use this company