The Fat Butcher Reviews 

Another lovely delivery,i can highly recommend this butcher,the meat is top rate,and really fresh,well prepared and packed well,try these lovely butchers,you wont be disappointed,Well done The Fat Butchers.

Had out delivery yesterday. For the second delivery the chicken has turned up smelling awful. The chicken has now gone a green colour and smells even worse. It was delivered by DPD in a normal van during the summer.

Sent several chats on the app and filled out a form on email and no reply. Will not be ordering from them again.

My first order was absolutely spot on. My second one was placed during a heatwave and the delivery was delayed. The meat was spoiled but I didn't know this immediately because I had just opened the box, chucked it in the freezer and gone away. So it was two weeks, once I'd started to defrost some of that packs, before I emailed The Fat Butcher to say the meat wasn't okay to eat. I didn't ask for a refund or replacement, I just fed back my disappointment. Any business owner knows that feedback - even constructive - is important. Without hesitation, Darren replied to say a full replacement was booked in and would be with me next week. Cannot fault the customer service at all. Emails aren't always replied to immediately but a little patience goes a long way when trying to have an issue resolved. Would still highly recommend and order again, even after the hiccup with my order.

I previously received a order which wasn't great ( the ice packs on delivery had melted ) I contacted fat butcher and they dealt with the issue swiftly sending me my order out again .

The steaks that were chosen with our package were horrendous!! Full of fat all the way through. Never ordering again

Sometimes the quality slips but on the whole they’re excellent.
Have been buying from them for a few years now. Have recommended them to friends who too have used them.
Lately my husband has been disappointed with the quality of the sirloin steaks. Very chewie and lots of fat plus gristle. I just gave mine to the dog.
Hopefully they will get back on track. I believe in them!!

Really good value for money, arrived before said time which is very good, I will be buying my meat here from now on, only downside no sea food

After what must have been a frustrating few weeks for them with delivery issues my meat arrived in good order. Good quality and value!!

The quality of the meat, is excellent, and all my deliveries, have been on time,

Great value tasty meats.

This is to follow on from my previous review. Darren from the fat butcher said online to Trustpilot that the issue had been sorted. Well it hadn’t I’m yet to receive a refund, he said he’s now done it but given all the broken promises
I’m not hopeful. I’m going to contact my bank today as I paid by card. Please do your homework before buying from THE FAT BUTCHER

I ordered a box of products I waited it to be delivered the day I asked for i sent them a message to see where it was and I got it's delayed so why no curtesy email or text telling me
It makes you wonder if I never emailed them would I have gotten it it came the next day I always check my orders and items missing no note or email saying why so if I didn't check the conning baskets would have gotten £13 98 out of me free i tried to get in touch but email ignored a few days later I got a reply from one of the owners making up excuses about being busy so where was the note in the box or email saying what was missing
How many other people have they done this to and coining in for short shipping customers
Anyway I got an apology I wanted what was missing but got i will get a refund I wanted the items not a refund
SO PLEASE EVERYONE STAY CLEAR OF THIS SUBSTANDARD MEAT AN A SUBSTANDARD COMPANY WHO ONLY CONS ITS CUSTOMERS WITH LITTLE REMORSE OR NONE AT ALL SO IN FUTURE I WILL BE BUYING FROM MUSCLE FOOD ANOTHER PROFESSIONAL COMPANY WHO I HAVE BOUGHT FROM THE PAST AND THEIR CUSTOMER SERVICE STAFFF WERE FRIENDLY AND SO SO HELPFUL UNLIKE THE UNPROFESSIONAL FATBUTCHER SUBSTANDARD MEAT COMPANY
So I hope this helps with your decision because I will never use this sh it company again

Terrible…meat delivered not fit for human consumption at temperature was too high 14.9! No response from Fat Butcher at all! Stay away people

Meat was inedible, smell was terrible. Steak black around the edges, mince sour unedible, would not buy again or recommend to anyone

We had our order delayed for whatever reason all the way in Newcastle from DPD. It then was sat in a hot van all day and delivered around 17.30 past the supposed delivery date. Upon opening the box it absolutely stunk and my wife was very upset with her order as the previous one was great. Customer service is an absolute joke. All they're interested in is sending another box out. I don't know how many times she has told them she just wants a refund. This has now escalated to the bank as we're perfectly aware of our consumer rights. Any chance of ordering again in the future has now vanished completely.

I ordered from them a simple process i gave my address on my order as to were i wanted the order del but they chose to ingnore that and some how del the item 26 miles away from were it should of been del i emailed them between 7 to 8 times got no responce from them i got a email bacl out ofvthe blue saying there sending a replacement but once again they sent it to the wrong address again 26 miles never mind i contacted them the no of times as to were i made them awear of there error but 2 hammpers later still waiting for my order we are now going into the 4 wk of ordering from them question would i order again no defo would not would i recomend them again defo not if a company can not follow simple request as to were you req the goods to be del when ordering what is the point paying for the service they offer they have had the money for the goods but failed to del so ive got to go throu to claim my money back on my expranice of this company i would recomend the puplic to avoid avoid at all cost as they can not follow as to what you tell them find other companys as to are much better than this company as it was a wste of myvtime and effort still awaitng them to contact me they have also been given my phone no for them to make contact but still no responce so ill let you deside as to what you mske of it all but i would state this find a other comapny to use as these do not resopned to you no matter what way you try they still choose to not reply to you but fast to take your money never a gain would i use these pepole rubbish company to deal with

So disappointing
Had a rew orders before from them but will never order from them again.
I have noticed the quality was going down on the order before my very last one
Items were missing and the quality of the meat was diabolical
I wouldn't feed it to my dogs.
Refund was not what I paid
Avoid at all cost or be prepared to get what you paid for dog food

Our chicken didnt smell right when it arrived. I opened it and separated it out to freeze .
But when I took them out of freezer to use they still didn't smell right so haven't used them . Very frustrating

Great produce , great service

Fast delivery and good quality products