Grace Media Limited Reviews 

perfect service great site

Very straightforward dont try catch you out like others really good and chat answered immediatley to help.

Grace Media suffered a cyber breach a month ago and it's casino sites were down for 2 weeks as a result. I have asked about compensation on Fruitywins 2 weeks ago when it reopened and they said i will hear back from the relevant department about this. I still have heard nothing. I have been on live chat again and i asked if i will hear a response this year. They said they can't provide a timeframe. The company is a joke and doesn't care about its customers. I've reported them to the UK Gambling Commision. STAY AWAY!

I think 🤔 Ivy Bet is a new bookmaker probably is it’s Just Great there’s new bookmakers every year. Well that’s because I taking free bets & promotions just wish it was enough 🤔 guys.

Anyways thanks for your help Ivy Bet.

‘I’ntelligence 🏆

Had a bit of teething problems on setup but the customer service went out of their way to resolve, and threw in some free bets.

They've gone over and above what I'd expected, so credit where it's due.

All good & very easy to deal , highly recommend 👊

Royale Lounge suffered a cybersecurity breach on 6 June 2026 and made absolutely no attempt to inform customers. I only found out because I contacted them directly — they were not forthcoming about it at all. The site was offline for approximately two weeks and again, not a single communication was sent to let customers know what was happening or when the site had been restored.
When I raised the breach and asked about compensation, I was told they were "unable to discuss compensation requests at this time." That's simply not good enough when customers' personal data may have been compromised.
I have since reported them to the UK Gambling Commission and the Information Commissioner's Office (ICO) and have requested my account be closed. An operator that hides a data breach from its own customers cannot be trusted. Avoid.

Account suspended 3 days after joining due to my betting activity! Haven’t a clue why my betting activity has lead to my account being suspended! Spoke to live chat who said they’d follow up with the relevant department, still waiting to hear what I’ve meant to have done wrong! I actually have a bet still running so if it wins I’m pretty sure I won’t get paid anyway!
No joining bonus awarded after my initial bet was settled, I wasn’t going to argue about that as normally t’c & c’s are a pain so I let that one ride.
I read so many negative reviews but thought I’d give it a go, mistake!
Save yourselves the hassle people, swerve this “Company” and look elsewhere!

So my son used your site and doesn’t have trust pilot so he asked me to write another review,kept withdrawals and blocked account ,doesn’t let you on line chat ,text messages are not being responded to and emails seem to be blocked also absolutely shocking service

Deposited and never received bonus waited a week then contacted live chat again and the agent kindly added it for me after I waited a week for the relevant department. Deposited twice over the weekend with the advertised bonus codes never received my bonus again contacted live chat, by text and by email still no reply from relevant department. Just tried live chat again and was informed he will send my concern to the relevant department AGAIN and add the additional 2 outstanding bonus’s was already told 3 times this had been done, asked if I could contact this department direct and was told he couldn’t disclose any further information as they have different operating hours to them when they are available 24 hours a day. Since I raised the issue the bonus offers were removed form my promotion page. Very unfair and false advertising

So I wrote a review you replied back saying your were now going through withdrawals,it’s been 3 days since and still not received mine ,I contacted customer service who then messaged the same message back saying systems are down and don’t know when they will start processing withdrawals,what’s going on cause all I see is your sites lying to your customers constantly end off !! Absolutely disgusting service

BET442 BACK UP AND RUNNING, GOOD NEWS AND WELL DONE, STILL SLIGHT CNCERN REGARDING THE CYBER ATTACK

Same, got a message from rightbet.com about a cyber attack which i undestand is not good. But I asked for them manually withdraw my winnings which I won fair and square. They just said they would consider it so my money is being held.

Quick and efficient service

Only been using these guys for a few weeks but in that time I’ve been impressed. Especially with customer service. Good easy site

Really helpful and efficient customer service. My query was handled very quickly.

They are brilliant can’t fault them they go above and beyond for you they get back to you asap and always gives great support and friendly and always fair keep being amazing bogoff bingo

The biggest web of scam I have ever seen.

You register with one of their sites, start getting promotional emails - the first time promotion is not being paid and you raide a complaint out you stop getting promotional emails from site that you register for, but start receiving emails from their sites you have not registered for - that is illegal.

Complaints are not handled according to UKGC regulations, deadlock references are not issued, agents saying that promotions are not issued due to technical site issues and never being resolved.

Rtps are on 30% in thousands of spins

If you have ever deposited with them you should report it as fraud to your bank as that what it is.