Had a bit of teething problems on setup but the customer service went out of their way to resolve, and threw in some free bets. They've gone over and above what I'd expected, so credit where it's d... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I think 🤔 Ivy Bet is a new bookmaker probably is it’s Just Great there’s new bookmakers every year. Well that’s because I taking free bets & promotions just wish it was enough 🤔 guys. Anyways... Toon meer
Bedrijf heeft geantwoord
Account suspended 3 days after joining due to my betting activity! Haven’t a clue why my betting activity has lead to my account being suspended! Spoke to live chat who said they’d follow up with... Toon meer
Bedrijf heeft geantwoord
Very straightforward dont try catch you out like others really good and chat answered immediatley to help.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Grace Media is an online gambling platform hosting White Label partners and offering players casino and bingo games. Fully licensed and UKGC compliant.
Contactgegevens
76 King Street, M2 4NH, Manchester, Verenigd Koninkrijk
- www.thegracemedia.com
3,7
Gemiddeld
281 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Grace Media Limited
Morning Samphat, Pleased you have enjoyed the experience with us.
I am currently waiting on information…
I am currently waiting on information about why my account has been restricted and have asked if i can withdraw my winnings in the mean time or if theres anything i can do to help resolve the issue. Customer service have been quick to respond bit am still waiting on this being resolved by another team. It has made me cautious as iv never had a decent win before but fingers crossed this can be resolved and i can rate a higher rating soon.. update.. my account was quickly re opened and was able to withdraw my winnings.. withdrawal was instant also, very happy ☺️
27 april 2025
Review zonder uitnodiging
Antwoord van Grace Media Limited
Good afternoon Leianne, I am pleased to see that you are happy with our Customer Service and instant withdrawal.
Great response
I was initially annoyed at how they asked for confirmation only when I requested a withdrawal. But all gaming sites end up doing this, which is wrong. They replied quickly and resolved it and gave me the withdrawal the same day of my compliance. They were very attentive and wanted feedback. Hopefully things change
Never accept the offers when applying. There are too many clauses and loops to jump through. It's easier to play the money you have and know you win what you win. Very sad but all gaming sites do it. Just play with what you have
26 april 2025
Review zonder uitnodiging
Antwoord van Grace Media Limited
Afternoon Nick, thank you for your feedback. As a company we are always looking to improve our service. As you appreciate the requests we made of you were standard practice in the industry.
I am pleased that our customer service were attentive and able to assist you promptly.
Onyx slots is a con
Absolutely disgusting i won £60.98 on a bonus then they tell me i only get £5. Game doesn’t warn you when accepting free spins wins are capped and when spins completed it told me i won £60.98 not £5. It is so wrong and i am so unhappy i definitely feel robbed!!!
9 april 2025
Review zonder uitnodiging
Antwoord van Grace Media Limited
Good afternoon, Jenna,
I am sorry to hear your time with us has been negative as we aim to provide the best casino experience for all our players.
We take on board your feedback however as you have been advised and shown by the customer service team the terms and condition clearly advise players of wagering and bonus spins cap. Whilst some spins have wagering and conversion caps, we also have promotions that when you play your spins the winnings can be capped. I wish you all the best for the future and if you have any further questions then please don’t hesitate to contact our customer service team.
Excellent customer service and…
Excellent customer service and communication, willing to help you out and with very little stress. Very friendly thank you hot steak family 😊
23 maart 2025
Review zonder uitnodiging
Antwoord van Grace Media Limited
Morning Lee, thanks for your review, glad you are enjoying your time with us.
Very pleasant agents who responded…
Very pleasant agents who responded quickly to my query and helped me in every way that I needed promptly and with good natural manners and personality.
1 maart 2025
Review zonder uitnodiging
Antwoord van Grace Media Limited
Hello Laura, thanks for your review. I hope you continue to enjoy your time with us.
Staff were very polite
Staff were very polite. Did their best to get thr problem sorted but sadly had to transfer to a different department. 10 out of 10.
18 februari 2025
Review zonder uitnodiging
Antwoord van Grace Media Limited
Thanks Yvonne for your positive review. I hope you continue to enjoy you time with us.
customer service support no.1
customer service support no.1 - really hepfull
19 februari 2025
Review zonder uitnodiging
Antwoord van Grace Media Limited
Sorry for late reply. So pleased we provided good customer service to you as that is always our aim.
They respond very quickly
10 februari 2025
Review zonder uitnodiging
Antwoord van Grace Media Limited
Good morning, thank you for your review and taking time to post it. we appreciate your comments
They have the nest customer service…
They have the nest customer service live chat time, real quick to sort any issue =)
10 februari 2025
Review zonder uitnodiging
Antwoord van Grace Media Limited
Thanks for your review Snowman
Brilliant customer service
Always help with enquiries and are very professional, very happy with the support get!
8 februari 2025
Review zonder uitnodiging
Antwoord van Grace Media Limited
Thanks for your review Gemma, Glad to here we provided you with a good service
Great customer service fast response
Great customer service fast response
31 januari 2025
Review zonder uitnodiging
Antwoord van Grace Media Limited
Good morning Chris, thank you for your review and taking time to post it.
Fast and helpful… 5stars 🏅🏅🏅🏅🏅
16 januari 2025
Review zonder uitnodiging
Antwoord van Grace Media Limited
Thanks for your review Alex
Needs improvement on withdrawals
Rated 2 out of 5 stars
Cosmic spins good operator but needs improvement
Good site with cosmic spins I joined and good selection of games only issue seems to be withdrawl timeframes
They acknowledge on grace media that players done like waiting and pride themselves on fast withdrawals many uk casinos and operators now operate on fast withdrawals in hours grace media is still days
Still waiting on withdrawal small after 27 hours I’m used to and unsure the industry now accommodates fast withdrawals in this day and age
Score will go up when i receive my withdrawal but yes timescales need improvement
Update 15th withdrawal received
14 januari 2025
Review zonder uitnodiging
Antwoord van Grace Media Limited
Connor, I am pleased you are enjoying playing on our site and happy with the selection of games.
We strive to process all withdrawals the following day from your request, if not quicker.
Brilliant service very helpful when…
Brilliant service very helpful when needed to ask a few questions great service
9 januari 2025
Review zonder uitnodiging
Antwoord van Grace Media Limited
Thank you for your positive review David, I hope you continue to enjoy your time with us.
Friendly and efficient chat…
Friendly and efficient chat agents...dealt with my enquiry quick and thoroughly.
2 januari 2025
Review zonder uitnodiging
Antwoord van Grace Media Limited
Thank you for your positive review Mark
This is a casino where you can play
This is a casino where you can play. But remember to always play with self-control. But the best thing is the quick and easy customer service. Where they provide you with immediate solutions. Royal Valley is very professional in their work.
Thanks Royal Valley
Best regards
Samuel
31 december 2024
Review zonder uitnodiging
Antwoord van Grace Media Limited
Thanks for your review Samuel, I hope you continue to enjoy your time with us and as you quite rightly say "remember to always play with self control"
Customer service
I contacted Grace Media,
I found them to be incredibly helpful, straightforward and very efficient.
I would not hesitate to contact them again if needed.
28 december 2024
Review zonder uitnodiging
Antwoord van Grace Media Limited
Thanks for your kind words Sharon I am glad we were able to help you
Super pr9ste i bez żadnych problemów
Super pr9ste i bez żadnych problemów
29 december 2024
Review zonder uitnodiging
Antwoord van Grace Media Limited
Thanks for your positive review
Excellent customer service very helpful…
Excellent customer service very helpful put £30 in and won £700 best Casino site iv used :)
28 december 2024
Review zonder uitnodiging
Antwoord van Grace Media Limited
Thanks for your review Lucy, Glad your are having a positive experience on our site
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