Had a bit of teething problems on setup but the customer service went out of their way to resolve, and threw in some free bets. They've gone over and above what I'd expected, so credit where it's d... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I think 🤔 Ivy Bet is a new bookmaker probably is it’s Just Great there’s new bookmakers every year. Well that’s because I taking free bets & promotions just wish it was enough 🤔 guys. Anyways... Toon meer
Bedrijf heeft geantwoord
Account suspended 3 days after joining due to my betting activity! Haven’t a clue why my betting activity has lead to my account being suspended! Spoke to live chat who said they’d follow up with... Toon meer
Bedrijf heeft geantwoord
Fast withdrawal and no messing around with extra docs etc. Won nearly £1k on big bass secrets of the golden lake. Withdrew last night 1st time customer. Was wary judging of other reviews but no issue... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Grace Media is an online gambling platform hosting White Label partners and offering players casino and bingo games. Fully licensed and UKGC compliant.
Contactgegevens
76 King Street, M2 4NH, Manchester, Verenigd Koninkrijk
- www.thegracemedia.com
3,8
Goed
280 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Live chat was fast and efficient
Live chat was fast and efficient. Loved how quick they answered me
22 mei 2023
Review zonder uitnodiging
Antwoord van Grace Media Limited
Hi Alamaine, thanks for sharing your feedback with regard to our Live chat. We really appreciate you leaving a 5* review. Your welcomed comments have been shared with our dedicated Customer Support team.
Antwoord van Grace Media Limited
Hi Gabriel, thanks sharing your experience and leaving a 5* review. It's really pleasing to hear that you are happy with our service and game selection.
Great customer service
Great customer service. Called me when I had a bad headache and out but his tone and way he dealt with call didn't feel bothered once.
18 mei 2023
Review zonder uitnodiging
Antwoord van Grace Media Limited
Thanks taking the trouble to leave us a 5* review. Your comments are really valued and will be shared with our Customer Support team.
Recently signed up to hotstreak casino…
Recently signed up to hotstreak casino and was happy with game selections and RTP was more than fair. The customer service was very good.
13 mei 2023
Review zonder uitnodiging
Antwoord van Grace Media Limited
Thanks for leaving a 5* review and such positive feedback. It's really pleasing to hear you are happy with our selection of games and fairness. I will make sure your comments are passed to our Customer Support team.
Fantastic game play loads of big wins…
Fantastic game play loads of big wins fun place to hang out 😁
15 mei 2023
Review zonder uitnodiging
Antwoord van Grace Media Limited
Hi Penny, thank you for your positive feedback and 5* review. I'm really pleased to hear that you are enjoying the site. I will of course share your kind comments with our Customer Support team.
Patient live chat thank you
12 mei 2023
Review zonder uitnodiging
Antwoord van Grace Media Limited
Hi Sheisha, thanks for your 5* review, It's good to hear that you are pleased with our live chat operators. I will pass your comments over to our dedicated team.
Good selection of games and live casino
Good selection of games and live casino experience.
Easy to navigate, team here really helpful
9 mei 2023
Review zonder uitnodiging
Antwoord van Grace Media Limited
Hi David, thanks for sharing your positive feedback and 5* review! I'm really pleased you are happy with our game selection and our functionality. I will be sure to share your comments with our Customer support team.
A+ site - especially 333 and Play UK
Delighted to have won just over £1000 on 333 and Play UK the day before my birthday on 6th May. Paid in full today. Really happy.
5 mei 2023
Review zonder uitnodiging
Antwoord van Grace Media Limited
Hi Kathleen, thanks for sharing your 5* review and feedback. It's really pleasing to hear that we have met your expectations! Your comments have been passed to our Customer support team.
I love this casino
I love this casino. Always getting cashback offers for my vip status. Loads of great games and very helpful. 5 stars. Love it ❤
6 mei 2023
Review zonder uitnodiging
Antwoord van Grace Media Limited
Hi Leone, thanks for the positive feedback and 5* review. It's really pleasing to hear that you are happy with our game selection and service. Your comments will be shared with our dedicated customer support team.
Withdrawal just in 24 hours
Hello! I have win and a nice agent call me and says my withdrawal was successfully processed just in 24 hours !! I love it !! Thanks!
3 mei 2023
Review zonder uitnodiging
Antwoord van Grace Media Limited
Thanks for your kind comments and 5* review. It's always pleasing to hear positive feedback about our service. I will share your comments with our Custiomer Support team.
Service impeccable!
2 mei 2023
Review zonder uitnodiging
Antwoord van Grace Media Limited
Hi Alexandre, I am really pleased to hear that you are impressed with our service. I will share your 5* review with our Customer Service team.
Awesome casino easy layout to find ya…
Awesome casino easy layout to find ya way around always got good bonuses available and awesome customer care
2 mei 2023
Review zonder uitnodiging
Antwoord van Grace Media Limited
Hi Joshua, I'm glad to hear that you have found our site easy to navigate! Thanks for the 5* review and positive comments. We will of course share your feedback with our Cusrtomer Support team.
Excellent customer service from the…
Excellent customer service from the live chat to the courteous phone call I received. I definitely recommend these
28 april 2023
Review zonder uitnodiging
Antwoord van Grace Media Limited
Hi Mark, thank you for taking time to leave such a good review! We really appreciate your feedback and I will share your comments with our Customer Support team.
Took some time to get my documents…
Took some time to get my documents sorted but got there in the end with the support given ,just awaiting my withdrawal funds to return to play my favourite slots 😁
28 april 2023
Review zonder uitnodiging
Antwoord van Grace Media Limited
Hi John, thanks for leaving a 5* review. I will make sure your welcomed comments are shared with our dedicated Customer Support team.
Withdrawal
Don't waste your money on this casino they are quick to take ur money then wen u want to withdraw it they take forever to come back then blame ur bank for not excepting the payment then can't even do a bank transfer tell u to add another card wat a waste of time don't waste ur money on Vegas kings casino
21 april 2023
Review zonder uitnodiging
Antwoord van Grace Media Limited
Hi Peppa,
I’m Robert of the Customer Support Team at Grace Media. we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.
We have your details and will be reaching out to you shortly. Please look out for our email.
Many thanks
Robert
Agent was helpful and friendly and we…
Agent was helpful and friendly and we got issues sorted quickly
19 april 2023
Review zonder uitnodiging
Antwoord van Grace Media Limited
Hi Emma, Thank you for your positive feedback and 5-star review. We will share your comments with our Customer Support team.
I have visited a lot of slot games…
I have visited a lot of slot games platforms but this was the only one who called me when I win a bigger price. Robert was very helpful and polite, repeating the questions when I didn't understand. A big thank you and more like Robert!
11 april 2023
Review zonder uitnodiging
Antwoord van Grace Media Limited
Hi Andras, thanks for your 5* review and positive comments. It's really pleasing to hear that our service has met your expectations. Your comments will be shared with Robert and our dedicated Customer Support team.
I had a problem understanding the bonus…
I had a problem understanding the bonus system so I emailed for an answer.
Was happy to get a fast reply with an easy to understand answer
8 april 2023
Review zonder uitnodiging
Antwoord van Grace Media Limited
Hi Quintin, thanks for taking the time to leave us a 5-star review! We are really pleased to hear that we have met your expectations. Your feedback truly helps us improve our services and I have shared your comments with our Customer Support team.
Antwoord van Grace Media Limited
Thanks Mohamed. We are really pleased to hear about your experience. Your positive comments will be shared with our Customer Support team.
Live chat
Contacted Live chat regarding a query about a first time Withdrawal.
Agent was prompt, polite and helpful. Answered my query in full.
5 april 2023
Review zonder uitnodiging
Antwoord van Grace Media Limited
Thanks for leaving such a positive review Ashley. It's really good to hear that you have found our Live chat facility fast and helpful. I will share your comments with our dedicated Customer Support team.
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