Grace Media Limited Reviews 

Had a issue got Great service livechat was really quick and helpful problem resolved 5*

Great casino lots of games , nice staff. Withdrawal within 12 hours all good

Fun games, easy to play

Jason and Paul always been veey welcoming and helpful hoping to play on here again soon after taking a break prompt response good variety of games too

Hot streaks when I first played you you made me win. That’s why I love them. I’m loyal to them now it is my fave casino slots website. I’d highly recommend them as long as they accept clients xxx

The prompt and professional approach to me along with the friendly and really sympathetic way I was received and treated is truly Wow!!
I have dealt with several customer representatives from all walks of life but not to the level of care and consideration my query was dealt with,
I can pin point a few Customer service respresentatives from various Gambling Sites, trust me I would love to get them to learn from your team as they all can inprove and make life easier for all of us

So let me just say.

Well done guys and keep up that good working spirit , trust me that alone takes you guys a long long way

Take care and all the best 👍

Great casino so far, games was brilliant to play all legit, only thing withdrawal times are slightly long. If this could be fixed or reflected on then this casino would deserve 5 stars!

Had a great win off of a $20 bonus, account verified and withdrawl accepted all within 24hrs. Customer service is great they keep you informed throughout the processes, Way to go team!

Vraiment un bon casino et le support technique est vraiment bien

Won 550 over the moon kept on sending promotions to get me back on site like a fool I fell for it wagered over 200 didn't get a penny back from 200 it's as if the games were programed not to pay me out on any game I tried thought it was a good site to begin with but total rip off the saying is if it seems to good to be true then it is iv excluded me from this site be fore they stole all of my hard earned cash there's only one winner and its not us its those sat on the computer screens who work for companies like this site you have been warned

They have been really good and quite quick with withdrawals i had a problem on Friday night i was midway through a feature when i was booted out of the game they had technical problems and needless to say the feature or my winnings from the feature had disappeared I couldn’t get back into the site till Friday morning and withdrew what was in my account now my withdrawal is still pending was told they process on a Saturday Which they obviously don’t will change my rating if I receive my money **update received my money today but no explanation over the game crash and feature loss so have changed my rating ***update really pleased with how they dealt with this so changed my rating they have been one of the best ive used for dealing with issues and withdrawals well done the grace media 👍👍👍

good site, good selection of games customer support acurate and quck with queries

Whenever I've had an issue, no matter if it was trivial or not, it was delt with quickly and efficiently. Highly recommended

Very polite, friendly and helpful

It's really worth using this casino, I recommend it to everyone. I have no problems with withdrawals and customer service

Great site and live chat always helpful and straight forward process to speak with an agent also fast withdrawls recommended

Customer service was really good. Had to leave a 5* for that

Super helpfull and fast jackpotmolly.com is always great service

I am very happy to be able to say that 99.9% of the time that I have any questions or issues going on with my account that the representatives have mostly been extremely helpful and genuinely listen and validate what I am going through with informed responses and most of the staff will keep assisting me until the issue is resolved, fixed and completed. So followed through from the start to the finished happy resolution.
I do however believe that being a long time loyal customer that the site needs to also show that loyalty back to their customers and be more upfront and honest with long time customers. We know that there's business tactics at play but I find myself feeling deceived and let down when I can clearly see that I am being coersed and manipulated to having no choice. I have had a lot of Vegas kings website issues now. At least half a dozen times my account has started doing its own thing and I cannot use the bonus offers that I have shown up as a available offer. This happens a lot more than it doesn't. I'm not able to choose the offer I want. It will show a offer of "deposit $20 for a 50% match in the notification part so I will click on deposit and go to the deposit screen and then the offer disappears from the bonus options. It completely ignores what I am trying to do and just closes on me and there is no genuine reason why. I have many times now uninstalled and reinstalled again and again as advised to do. And I make sure to clear the cache. I have done everything possible from my side but it never makes any difference and that is because it is a problem from the site. Only the site can go into my account to investigate further about what the problem is. It's not the customers duty to be ignored and fobbed off by being told to uninstall and reinstall after the fact that I have already completed doing that with no resolution. Validation and accountability that the problems are often issues with the site or an account that only the site can resolve. Being validated and heard and reassured and honesty that the site can indeed have its own issues and that it is not "the customers" fault or wrongdoing. Respect, honesty and integrity is a absolute must between loyal customers and the site as I feel that we are a team. Back and forth keeping a good balance. I like to feel like I am in a enjoyable happy safe site to relax and enjoy a play. But the consistency of every time being condescendingly given the same few bits of information that is unhelpful without a doubt because it's a website issue/mishap or whatever the case and the fact is there's nothing bad or wrong with that truth because everything has issues at some point. But resolution management and customer service needs to stop being about screwing over the customer to do a quick deceitful sly business tactic. It's not necessary. You can be honest with your customers and be helpful and professional and still make plenty of money. I really have no tolerance to being treated less than or in the wrong especially when I know that I have been 100% straight up and honest about anything I have ever brought up as an issue. My conscience is clear and concise. That is what makes me feel let down in the customer service department. Not being listened to or validated about my issues and spoken over with the same response every time (uninstall, reinstall, clear cache) and knowing that I am once again not being listened to or even believed. Like I am lying about the whole ordeal. That puts me off wanting to continue to use the site as my so called safe and happy place to have a play. Loyal customers deserve loyalty and respect back from the site that they have been loyal to. Ethics between customer and representatives are an absolute must. Having a good rappore with customers should be an important priority. It will make a world of difference for all involved. We are all human after all.

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