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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

My mum took out a lifetime morgage with these people for £19.700 and twenty years later we asked for a settlement figure and it was over £92,000 with daily interest going on until we pay it.. surely t... Toon meer

Beoordeeld met 1 van de 5 sterren

I have been trying to pay off my late mothers Lifetime Mortgage. It has been a nightmare. This has been going on for over a month now, sending evidence of where our money has come from and what we... Toon meer

Beoordeeld met 2 van de 5 sterren

Started really good and positive, then adviser lost interest and found other things to do!! Calls not returned, no real interest in us even knowing that my wife was really stressed.. Most of the p... Toon meer

Beoordeeld met 1 van de 5 sterren

Aviva you should be shut down. How can a company get away with robbing and misleading people in your scams!!! There's no way you are completely open with what people are getting themselves into!! Othe... Toon meer

Bedrijfsgegevens

  1. Financieel adviseur
  2. Financiële planner
  3. Pensioneringsprogramma aanbieder

Informatie afkomstig van verschillende externe bronnen

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Contactgegevens

1,3

Zeer slecht

TrustScore 1.5 uit 5

250 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Very helpful and informative and very…

Very helpful and informative and very friendly and would recommend to anyone

1 september 2019
Review zonder uitnodiging
Logo The Right Equity Release

Antwoord van The Right Equity Release

Dear Mr McGlade

I am so pleased that you had such a positive experience with TRER.

This is exactly the level of service that we strive so hard for, so it's great to hear that you would recommend our services.

Thank you for taking the time to share your review.

Kind Regards, Sarah

Beoordeeld met 4 van de 5 sterren

Goid

Straightforward and relatively swift

31 augustus 2019
Review zonder uitnodiging
Logo The Right Equity Release

Antwoord van The Right Equity Release

Dear Helen

Thank you for your review. I am glad everything was so straightforward.

Kind Regards, Sarah

Beoordeeld met 5 van de 5 sterren

Very professional with visit at home…

Very professional with visit at home and immediate update on the interests rates, which were lower than the first quote.

27 augustus 2019
Review zonder uitnodiging
Logo The Right Equity Release

Antwoord van The Right Equity Release

Thank you for taking the time to share your review with us.

I am very pleased to read that you received a professional and prompt service from us.

Kind Regards, Sarah

Beoordeeld met 5 van de 5 sterren

Equity

kept fully informed & taken through all the details of our requirements, fully explained all aspects of what we required, which allowed us to proceed.

26 augustus 2019
Review zonder uitnodiging
Logo The Right Equity Release

Antwoord van The Right Equity Release

Dear Frank

Thank you so much for your review.

I am so pleased that you received such excellent communication and that everything was so thoroughly explained.

Kind Regards, Sarah

Beoordeeld met 5 van de 5 sterren

Excellent advisor Andy..

Excellent advisor Andy..
Everything made easy also explained in terms we understood went though the paper work step by step no rushing plenty of time to make our mind up,once we did only took a few weeks to complete.
Would recommend without hesitation

26 augustus 2019
Review zonder uitnodiging
Logo The Right Equity Release

Antwoord van The Right Equity Release

Thank you for your glowing review and recommendation.

I am so pleased that our Adviser Andy provided you with such great service and that everything went through so quickly for you.

All the best, Sarah

Beoordeeld met 5 van de 5 sterren

Very happy with the process and…

Very happy with the process and outcome. The representative was a pleasant chap who explained all aspects with no pressure on us to proceed.

24 augustus 2019
Review zonder uitnodiging
Logo The Right Equity Release

Antwoord van The Right Equity Release

Dear Kevin

Thank you for taking the time to review TRER.

I am so pleased to read that you were happy with everything and that our Adviser was so pleasant.

Kind Regards, Sarah

Beoordeeld met 5 van de 5 sterren

Very helpful and helped every way…

Very helpful and helped every way though process.

23 augustus 2019
Review zonder uitnodiging
Logo The Right Equity Release

Antwoord van The Right Equity Release

Dear Allen

Thank you for your review. I am so pleased that everyone was so helpful throughout.

Kind Regards, Sarah

Beoordeeld met 5 van de 5 sterren

Easiest and simplest process ever…

Easiest and simplest process ever encountered. It was more difficult buying a car.

23 augustus 2019
Review zonder uitnodiging
Logo The Right Equity Release

Antwoord van The Right Equity Release

Dear Roland

Thats great to hear! Thank you for your review.

Kind Regards, Sarah

Beoordeeld met 1 van de 5 sterren

Bad advice given.

We had a unique remortgage and was advised to take a RIO, which meet our requirements. Unfortunately we had to terminate our continuation with this company as the advice and recommendations seemed slightly strange and antiquated. We had some credit card debt which was interest free until 2021, we were told we would have to pay the balances off, this was not an issue as we had inherited some assets. We were told by the advisor we could not sell an asset to pay off credit card debt, yes your reading this correct. Myself and others have never heard of this laughable rule. They also advised we should transfer half the credit card debt, which is interest free to our new mortgage thus, paying interest on it. This is obviously not good advice, I intend to seek further clarification from the ombudsman on this but if you do intend to use this company please be extremely careful on what they propose. We have now used another financial advisor and are using the same lender, Hodg and have not been requested to do any of the above. Steve Johnson

16 augustus 2019
Review zonder uitnodiging
Logo The Right Equity Release

Antwoord van The Right Equity Release

Dear Mr Johnson

Head office are keen to look in to your case and investigate the advice you were given.

As you can appreciate we have many duplicate names on our system therefore please could you provide me with the name of the Adviser you met with and if possible your postcode. We will then be able to look into the issues you have raised.

Please email info@therightequityrelease.co.uk

Once again, thank you for bringing this to our attention.

Kind Regards, Sarah

Beoordeeld met 5 van de 5 sterren

Fantastic help from Peter Wallace

Fantastic help from Peter Wallace. We could not have received a better service from such a professional advisor in terms of easy accessibility and patience at times of concern. Peter went over and above our expectations.

15 augustus 2019
Review zonder uitnodiging
Logo The Right Equity Release

Antwoord van The Right Equity Release

Dear Peter & Maureen

Thank you for your lovely review of TRER and our Adviser Peter Wallace.

It's great to hear that Peter looked after you so well and even exceeded your expectations. I will pass on your kind words to him.

Thank you again, Sarah

Beoordeeld met 5 van de 5 sterren

I was a bit apprehensive at first but…

I was a bit apprehensive at first but the adviser came to my home and explained everything clearly. There was no pushing us into making a quick decision and after the different options were shown to me I was asked what my priorities were and reason for equity release. From all the information given we were able to identify for ourselves which was the best option for our circumstances. The paperwork was easy to complete. Once the property was valued and offer made a solicitor visited and talked us through the legal documents before we signed them. We felt comfortable all through the process.

13 augustus 2019
Review zonder uitnodiging
Logo The Right Equity Release

Antwoord van The Right Equity Release

Dear Mrs Collier

Thank you so much for taking the time to write a review about TRER and the service you received.

I am so pleased to hear that everything was explained so clearly, that you were able to make a well informed decision and felt comfortable throughout.

Wishing you all the best, Sarah

Beoordeeld met 5 van de 5 sterren

Equity Release/The Right Equity Release

Equity Release Is complex and we didn't have a clue. The five stars were earned by the advisor James Sudworth who guided us through the whole thing with clear explanations of benefits and possible pitfalls. Communication were excellent and the whole thing was expedited very quickly.

11 augustus 2019
Review zonder uitnodiging
Logo The Right Equity Release

Antwoord van The Right Equity Release

Thank you The Morrisses for your lovely review of TRER and our Adviser James.

It sounds like he looked after you well and guided you through with clarity, which is really great to hear.

All the best, Sarah

Beoordeeld met 5 van de 5 sterren

Genuine unbiased advice!

All the options were clearly explained including advantages and disadvantages of each. We felt confident that we were being given genuine unbiased advice and we are totally satisfied with the service.

9 augustus 2019
Review zonder uitnodiging
Logo The Right Equity Release

Antwoord van The Right Equity Release

Dear Malcolm

Thank you for your review. I am really pleased to hear that you were completely satisfied and that you found the advice to be so clear and unbiased.

Kind Regards, Sarah

Beoordeeld met 5 van de 5 sterren

Excellent company.

We had a very easy to understand experience and were dealt with in a highly professional manner.

8 augustus 2019
Review zonder uitnodiging
Logo The Right Equity Release

Antwoord van The Right Equity Release

Dear David

Thank you for taking the time to share your experience and review our service.

I am really pleased to read that you were dealt with so professionally.

Kind Regards, Sarah

Beoordeeld met 5 van de 5 sterren

Good sound advice

Good sound advice, without pressure, all information clear and concise, I was helped in my decision making by a friendly advisor who I felt completely comfortable with to discuss my complete financial situation and aims. The process once decisions were made was swift and efficient. Thank you.

6 augustus 2019
Review zonder uitnodiging
Logo The Right Equity Release

Antwoord van The Right Equity Release

Thank you so much for taking the time to share your experience with us.

I am really pleased that our Adviser was so friendly and that you felt completely comfortable and well informed. Great to see that everything went through quickly too!

Kind Regards, Sarah

Beoordeeld met 5 van de 5 sterren

Easy from start to finish

3 augustus 2019
Review zonder uitnodiging
Logo The Right Equity Release

Antwoord van The Right Equity Release

Dear Rob

Thank you for rating your experience with TRER. I am very glad to hear that everything was so easy at every stage.

Kind Regards, Sarah

Beoordeeld met 5 van de 5 sterren

Alex

Alex, who managed my equity release application for me, was faultless in his customer care and service, and explained everything in detail, making sure I got the best deal for me.
I wouldn't hesitate to recommend The Right Equity Release to any of my friends, acquaintances or family, who may be thinking of doing the same thing.
Although a fee was payable, I should like to take this opportunity to thank Alex personally and recommend that the Company take note of his unfailing care and consideration during my dealings with The Right Equity Release.

2 augustus 2019
Review zonder uitnodiging
Logo The Right Equity Release

Antwoord van The Right Equity Release

Dear Mrs Powell

Thank you so much for your lovely review of TRER and, in particular, of Alex.
I am so pleased to hear that you received such excellent care and consideration, it's exactly the service we strive to deliver and I will make sure that your comments are passed on to the rest of the team and, of course, to Alex.

Kind Regards, Sarah

Beoordeeld met 4 van de 5 sterren

Equity Release

I did not have much involvement with Right Equity Release due to the guidance of an advisor who came to my home to discuss the ins and outs of equity release.I told him of our expectations which guided him to negotiate a favourable interest rate.
My solicitor was then involved regarding the legalities and the subsequent offer of the lifetime mortgage.

1 augustus 2019
Review zonder uitnodiging
Logo The Right Equity Release

Antwoord van The Right Equity Release

Dear Mr & Mrs Humpage

Thank you for taking the time to share your review.

I am pleased that our Adviser was able to negotiate a good rate of interest for you.

Kind Regards, Sarah

Beoordeeld met 5 van de 5 sterren

we found Tracy ellis-fuller to be…

we found Tracy ellis-fuller to be totally profesional, very helpful and nothing was too much trouble.

31 juli 2019
Review zonder uitnodiging
Logo The Right Equity Release

Antwoord van The Right Equity Release

Dear Mr Stevens

Thank you for taking the time to share your experience with us.

I am so pleased that Tracy provided you with such good service.

Kind Regards, Sarah

Beoordeeld met 4 van de 5 sterren

Review of Mrs Carol Smith's equity release

I am writing this on behalf of Mrs Carol Smith, my mother met with Ian Kinniburgh back in November 2018 to release some monies from her property via an equity release. During July 2019 she received her money after 9 months of anguish. This wasn't Ian's fault, but a culmination of obstacles that was placed in my mother's way. Our local council was the first hurdle having to get my father's name taken off the deeds as he had passed away in 2017. Then issues with solicitors and then Aviva who charged twice for a mortgage quote, their reasoning was the first quote had expired due to the wait that was nothing to do with my mother. Nice company preying on a vulnerable recently widowed pensioner, but hey I can sleep at night. Anyway back to therightequityrelease, if it wasn't for Ian we would still be going round in circles. On our behalf he spoke to Aviva and both solicitors to finally get my mother's equity released.

30 juli 2019
Review zonder uitnodiging
Logo The Right Equity Release

Antwoord van The Right Equity Release

Dear Mr Smith

Thank you for taking the time to share your experience.

I am so sorry to read that your mother's equity release took so long and that you experienced these issues. I am glad to read that Ian stepped in and got things sorted out for you. It sounds like Ian has spoken with Aviva and the solicitors involved, is there anything else TRER could follow up in relation to your Mother's case?

Kind Regards, Sarah

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