Kundenservice reagiert bei Fragen super schnell und hat richtig Ahnung von den Produkten. Wenn man als Anwender unsicher ist ist man hier an der richtigen Stelle.
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Thermal Grizzly hat klasse Produkte, wenn man aus seinem Highend Gaming PC noch das letzte Fünkchen an Leistung heraus kitzeln möchte und zeitgleich noch die Komponenten besser schützt. Ich hab... Toon meer
Bedrijf heeft geantwoord
Deltamate ROG Astral 5090 waterblock is just awesome. Quality, ease of assembly, looks amazing and the thermal performance is just wild. I didnt have even the slightest of ideas what my 5090 Astral wa... Toon meer
Bedrijf heeft geantwoord
Super Support. Schnelle Antwort, unkomplizierte Abwicklung. Man bekommt schnell geholfen. Thermal Grizzly ist sehr entgegenkommend seiner Kunden gegenüber. Immer wieder gerne. Kann ich nur weiter Empf... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Thermal Grizzly is a leading company in the development and manufacturing of high-quality cooling solutions for electronics, particularly in the field of computer hardware. With a strong focus on research and innovation, Thermal Grizzly offers a wide range of products designed to enhance the thermal performance and efficiency of computers and industrial applications.
Contactgegevens
Gewerbestr. 39, 16540, Hohen Neuendorf, Duitsland
- +4929419336926
- support@thermal-grizzly.com
- www.thermal-grizzly.com
4,6
Uitstekend
91 reviews
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Ich habe am 21.02.2026 bei Thermal…
Ich habe am 21.02.2026 bei Thermal Grizzly Duronaut und TG Putty bestellt kamm am 26.02.2026 an meine KFA2 RTX 3060 frisch gemacht damit einfach mal im gleichen Lastzustand/Workload effektiv 8 bis 9 Grad kühler super krass habe so ehrlich gesagt nicht erwartet beste👍
26 februari 2026
Review zonder uitnodiging
Antwoord van Thermal Grizzly
Es ist immer schön zu sehen, wenn unsere Produkte wie Duronaut und TG Putty genau das erreichen, wofür sie entwickelt wurden. Eine Temperaturverbesserung von 8–9 °C auf deiner KFA2 RTX 3060 ist ein hervorragendes Ergebnis und zeigt, wie viel Einfluss gutes Thermal-Interface-Material haben kann.
Vielen Dank, dass du dir die Zeit genommen hast, deine Erfahrung zu teilen. Feedback wie deines motiviert unser gesamtes Team.
Solltest du einmal Fragen haben oder Unterstützung benötigen, kannst du uns jederzeit unter support@thermal-grizzly.com.
Thank you all
I have heard German engineering is the best. Well i have to say after using your product u raised the bar even more and gave my "sort of" golden sample 4080 new life with thermal compound that fixes manufacturer issues. (Phasesheet PTM) saved my Gpu from going full tilt when starting CP2077 to silent. hotspot from 105.3c to 82.2 on furmark is no little feat but you bastards did it.
25 februari 2026
Review zonder uitnodiging
Antwoord van Thermal Grizzly
We are very happy to hear that PhaseSheet PTM was able to solve the thermal issues on your RTX 4080 and bring the hotspot temperature down that significantly. A reduction from 105°C to around 82°C under FurMark is an excellent result and exactly what the material is designed to achieve in situations where conventional thermal paste suffers from pump-out over time.
Feedback like yours motivates the whole team and shows us that the work our engineers put into developing these materials really makes a difference.
If you ever have questions or need assistance, feel free to reach out to us anytime at support@thermal-grizzly.com.
Great products and service.
Great products and service.
Had a compliant, just once in ten orders, and resonse was super fast and friendly. Even more important, there was a quick and uncomplicated solution and TG did send a replacement quickly.
4 februari 2026
Review zonder uitnodiging
Antwoord van Thermal Grizzly
Thank you for your review and for your continued trust in our products.
We’re especially glad to hear that, even when there was an issue, our team was able to respond quickly and provide a fast and uncomplicated solution. That’s exactly the level of service we strive to deliver.
If you ever need assistance in the future, you can always reach us at support@thermal-grizzly.com.
I have been using Thermal Grizzley…
I have been using Thermal Grizzley products for years now, with thermal paste's and liquid metal.
This year i have started to use there water cooling fittings and water blocks, with great success so far.
i have even been using there wireview products( I have a Pro 2 ON my RTX5090).
Keep up the good work.
10 februari 2026
Review zonder uitnodiging
Antwoord van Thermal Grizzly
Thank you for your long-term trust in Thermal Grizzly and for taking the time to share your experience.
It’s great to hear that you’ve been successfully using our thermal pastes and liquid metal for years and that our water cooling fittings, blocks, and the WireView Pro II on your RTX 5090 are also meeting your expectations. That kind of feedback truly means a lot to us.
We’ll keep doing our best to deliver high-quality products for enthusiasts like you.
If you ever have questions or need assistance, feel free to reach out to us at support@thermal-grizzly.com.
Absolute scam product Carbonaut - to be binned.
Absolute scam product, Carbonaut Thermal Pad.
Purchased this as it was promoted as the best thing since sliced bread, Looks and sounds like a great idea until you find that the size does not match the CPU, so you are advised to CUT it to size, Ha ha. Upon handling the pad "gently" attempted to cut with sharp scissors, this is very difficult as the Pad is extremely thin. I placed the Pad flat on a clean surface and it decided to fold on one corner, when trying to unfold to lay it flat the whole pad started to disintegrate. What a waste of £20. i'm going back to using paste, it has worked for years so who needs these pathetic Pads.
I have been building PC's for years and have never come across such a garbage product.
I will never purchase anything from Thermal grizzly again.
9 februari 2026
Review zonder uitnodiging
Antwoord van Thermal Grizzly
We’re sorry to hear about your experience.
To clarify: Carbonaut can be cut with scissors, as stated by us. The issue described did not occur because of cutting itself, but because the pad folded and was then unfolded. Carbonaut is extremely thin, and bending, folding, or trying to flatten it again after it has creased can cause damage or disintegration.
For best handling, the pad should be positioned carefully without folding.
That said, we would still like to review your case and find a acceptable solution. Please contact us directly at support@thermal-grizzly.com.
GO THERMAL GRIZZLY!!!!
great products and amazing customer service. I feel respected and appreciated as a customer.
20 januari 2026
Review zonder uitnodiging
Antwoord van Thermal Grizzly
Thank you for the feedback!
We’re really happy to hear that you’re enjoying our products and that our customer service made you feel respected and appreciated. That means a lot to us. Supporting PC enthusiasts and making sure our customers feel taken care of is exactly what we strive for.
If you ever have questions or need assistance in the future, don’t hesitate to reach out to us at support@thermal-grizzly.com.
Bester Kundendienst und die perfekte Ware für jeden PC Enthusiasten
Ich hatte aus Versehen das falsche Wire View bestellt.
Ohne jegliche Probleme wurde die Ware 1:1 ausgetauscht und es wurde sogar was extra dabei gelegt.
Bin selbst langjähriger Kunde und kann jedem nur empfehlen, diese Firma zu unterstützen.
Hier wird Freundlichkeit und Kundenservice groß geschrieben.
21 januari 2026
Review zonder uitnodiging
Antwoord van Thermal Grizzly
Vielen Dank für diese Bewertung!
Es freut uns sehr zu lesen, dass du mit unserem Kundendienst und dem WireView so zufrieden bist. Gerade bei solchen Fällen wie einer versehentlichen Falschbestellung ist es uns wichtig, schnell und unkompliziert zu helfen.
Vielen Dank auch für deine langjährige Treue und deine klare Empfehlung. Das motiviert unser gesamtes Team sehr.
Solltest du jemals wieder Fragen oder Anliegen haben, erreichst du uns jederzeit unter support@thermal-grizzly.com.
Toller Support und Produkte
Toller Support und Produkte. Kunde ist dort Prio 1, so muss das auch sein.
22 januari 2026
Review zonder uitnodiging
Antwoord van Thermal Grizzly
Es freut uns sehr, dass du mit unserem Support und unseren Produkten so zufrieden bist. Unsere Kundinnen und Kunden stehen für uns immer an erster Stelle.
Solltest du in der Zukunft Fragen oder Anliegen haben, erreichst du uns jederzeit unter support@thermal-grizzly.com.
Thermal Grizzly customer support
I have purchased many Thermal Grizzly products and their quality has always been excellent. It’s a company that truly cares not only about its products but also about its customers. If you ever face an issue, their support team will listen to you, take the time to understand the problem, and do their best to resolve it so that you are fully satisfied. Personally, Thermal Grizzly has earned my trust and a loyal customer. I highly recommend them, as one of the company’s biggest strengths is that it stays close to its community and is always there to help whenever needed.
23 december 2025
Review zonder uitnodiging
Antwoord van Thermal Grizzly
Thank you for your thoughtful words and your continued trust in Thermal Grizzly.
We're truly grateful for your support and are always here for you at support@thermal-grizzly.com.
Amazing Customer Service 10/10
I decided to contact Thermal Grizzly's support in order to ask a question about their new WireView Pro 2. Their support not only answered my question in a very timely manner but they also provided additional details and were very thorough with their response. I really appreciate that the support agent gave me valuable advice about their product. I wholeheartedly recommend Thermal Grizzly as I have been a customer for a while, and I will continue to recommend their productions and their support team moving forward.
9 januari 2026
Review zonder uitnodiging
Antwoord van Thermal Grizzly
Thank you for your kind review and continued support!
If you ever have any further questions or need assistance, feel free to reach out to us at support@thermal-grizzly.com.
These guys honor their warranties with…
These guys honor their warranties with no questions asked. Despite being a small
company based in Europe, they have the best customer service experience even among my local USA companies. Amazing!
22 december 2025
Review zonder uitnodiging
Antwoord van Thermal Grizzly
Thank you for your kind words and support!
We’re thrilled to hear you had a great experience with our service.
If you ever need assistance again, feel free to reach out to support@thermal-grizzly.com.
Geschädigtes Kryosheet Tausch
Gekauft habe ich ein Kryosheet. Ich hatte Probleme beim anbringen des Kühlers und habe wegen Temperaturen vermutet, dass ich dabei das Kryosheet geschädigt habe. Ich habe TG geschrieben und sie haben mir kostenlos ein Ersatz geschickt. 10/10 Weiterempfohlen! (die Leistung ist auch crazy gut)
8 december 2025
Review zonder uitnodiging
Antwoord van Thermal Grizzly
Vielen Dank für dein Feedback und deine Weiterempfehlung! Es freut uns sehr zu hören, dass du mit unserem Support und der Leistung des KryoSheets so zufrieden bist.
Solltest du zukünftig noch Fragen oder Anregungen haben, erreichst du uns jederzeit unter support@thermal-grizzly.com.
Sehr Gut besser geht es nicht!
16 december 2025
Review zonder uitnodiging
Antwoord van Thermal Grizzly
Vielen Dank für deine Bewertung!
Es freut uns sehr, dass du so zufrieden bist.
Wenn du in Zukunft Fragen oder Anregungen hast, kannst du dich jederzeit gerne bei uns unter support@thermal-grizzly.com melden.
Wieso Monate im voraus bezahlen?
Produkt bereits bezahlt und nun um weitere 4 Wochen nach hinten verschoben. Würde die Bezahlung kurz vor Versandt passieren, wäre es noch ok, so ist es nicht akzeptabel.
9 december 2025
Review zonder uitnodiging
Antwoord van Thermal Grizzly
Wir möchten uns für die Verzögerung bei der Auslieferung des DeltaMate GPU Blocks – ROG Astral RTX 5090 aufrichtig entschuldigen.
Aufgrund unerwarteter Verzögerungen im Produktionsprozess mussten wir den ursprünglichen Versandtermin anpassen.
Es tut uns sehr leid, dass wir dich noch etwas warten lassen müssen. Wir sind jedoch überzeugt, dass das finale Ergebnis die Wartezeit wert sein wird.
Wir würden uns freuen, wenn du uns eine Nachricht an support@thermal-grizzly.com schreiben würdest, damit wir eine zufriedenstellende Lösung für dich finden können.
Amazing customer service
1 december 2025
Review zonder uitnodiging
Antwoord van Thermal Grizzly
Thank you for your kind words!
We're happy to hear you had a great experience with our customer service.
If you need anything else, feel free to reach out to us at support@thermal-grizzly.com.
Great Customer Service and Product Support
I had some issues with the direct die block on first install. TG was very quick to respond do my questions and provided great customer support throughout. They even sent me some LM for my trouble! 100% would recommend these guys, they really care and are true enthusiasts in this space.
25 november 2025
Review zonder uitnodiging
Antwoord van Thermal Grizzly
Thank you for your kind feedback. We truly appreciate it!
We're glad we could support you and that everything worked out in the end.
If you have any further questions, feel free to reach out to us anytime at support@thermal-grizzly.com.
Immediate and fast response
I had an issue with the thermal paste I bought, and I've got to say TG really listened. They asked me for some details and within a few hours a replacement was Fed Exed to me from Germany, express.
If only all Customer Support was like that! Thank you - my PC gets built on time.
1 december 2025
Review zonder uitnodiging
Antwoord van Thermal Grizzly
Thank you for your kind words!
We’re happy we could help and get you back on track in time for your build.
If you ever need assistance again, feel free to reach out to us at support@thermal-grizzly.com.
Great customer service, compassionate staff
I’ve had a really unlucky streak with AIO coolers lately, and because of that I ended up going through several Kryosheets.
Out of the first three I bought, I only managed to install one properly.
That one worked extremely well, hitting around 76°C under full load on my AMD 9950X3D at 200 watts.
Then the AIO pump died the same day, and everything started falling apart from there.
Between defective coolers, awkward pump designs, pads shifting out of place and a lot of trial and error, I accidentally damaged a few sheets.
None of this was the product’s fault at all.
I explained the whole story to the company, mainly hoping they would understand why I had gone through so many, hoping to get a discount.
They went far beyond what I expected.
They offered to send me two new pads for free, even though every problem I had came from faulty AIO units and not their product.
Support like that is extremely rare today.
They didn’t have to help me at all, but they chose to, honestly made my week.
When you install Kryosheets correctly, the performance is fantastic.
After using them, I honestly don’t want to go back to thermal paste again.
This kind of customer service builds real trust.
Great product, from great people!
28 november 2025
Review zonder uitnodiging
Antwoord van Thermal Grizzly
Thank you for your kind words and detailed feedback! We're truly glad we could help and that you're happy with the Kryosheet performance. If you ever need further assistance, feel free to reach out to us at support@thermal-grizzly.com.
TG is hands down one of the best
TG is hands down one of the best in the business, they have awesome products… I’ve used Kryonaut, and Duronaut and they perform better than anything else.. I also want to t try kryosheet, as well as conductonaut.
Every time you have a question and talk to their customer service they are extremely thorough and detailed and friendly. Can’t recommend them enough when it comes to thermal solutions for PCs.
26 november 2025
Review zonder uitnodiging
Antwoord van Thermal Grizzly
Thank you for your amazing feedback!
We're really happy to hear that you're satisfied with both our products and customer support. It's great to know Kryonaut and Durnonaut have worked well for you, and we're sure you'll enjoy trying out Kryosheet and Conductonaut too!
If you ever have any further questions or need assistance, feel free to reach out to us at support@thermal-grizzly.com.
Schnelle Bearbeitung
Schnelle, freundliche und unkomplizierte Abwicklung der Anfrage.
26 november 2025
Review zonder uitnodiging
Antwoord van Thermal Grizzly
Vielen Dank für dein positives Feedback!
Es freut uns sehr, dass du mit der schnellen und unkomplizierten Abwicklung zufrieden warst.
Wenn du in Zukunft weitere Fragen hast, melde dich jederzeit gerne bei uns unter support@thermal-grizzly.com.
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