The mattresses were delivered promptly and were just exactly as described, which was what we wanted. Unexpectedly, they were rolled up into boxes so had to be released from their vacuum packaging and... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Item was despatched on time and was exactly as described. The mattress is very comfortable and fits perfectly onto the bed frame.
Bedrijf heeft geantwoord
I purchased two mattresses in June 2026. Order no. W39603879-1M-V. One was fine, the other was not of acceptable quality. It had an alignment issue, making it easy to fall off (if sleeping). Also it h... Toon meer
Bedrijf heeft geantwoord
Have used them 1st time great prices n speedy delivery within 48hrs Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍 Will... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Mattress Manufacturer based in Ossett, West Yorkshire. Family owned and run with capacity to produce over 275,000 mattresses a year. We produce Bonnell Sprung, All Foam and Pocket Sprung Mattresses to suit all needs.
Contactgegevens
Royds House, Royds Mill, WF5 9YA, Ossett, Verenigd Koninkrijk
- 01924764907
- info@thesleeppeople.co.uk
- www.thesleeppeople.co.uk
4,1
Goed
264 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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FAULTY mattress and seller refused to refund
I received mattress from the sleep people and it is FAULTY. The sleep people refused to make refund and asking me to return the mattress, which cost over GBP200.00 The product cost was GBP 147.00. Emails back and forth useless. They are now saying the fault sagging in the centre is of the mattress is usual happens. But this claim of the sleep people was not mentioned in the description. I will take the matter to Court for this kind of deception.
2 februari 2026
Antwoord van The Sleep People Limited
Thank you for taking the time to leave your review. We’re sorry to hear that you’re unhappy with your experience and would like to clarify the situation for transparency.
After you contacted us, our team followed standard procedure by requesting photographs of the mattress to assess the reported issue. Unfortunately, no images or evidence of a manufacturing fault were provided. You advised that the mattress only dipped when you were lying on it, which is normal behaviour for foam mattresses as they are designed to conform to body weight and shape. This does not indicate a manufacturing defect.
As the mattress had been opened and used, and no fault was identified, the issue was deemed to be related to comfort rather than a defect. As outlined in our terms and conditions, used mattresses cannot be accepted for a refund on comfort grounds.
Despite this, our team still offered a refund as a goodwill gesture, subject to the mattress being returned at the customer’s expense, as there was no confirmed manufacturing fault. Return costs are arranged independently by the customer, and from our experience typically range between £40–£50 depending on the carrier — we are unclear where the £200 figure mentioned has come from.
You declined the return option and have continued to state the mattress is faulty without providing the requested evidence. Our team has made multiple attempts to resolve the matter, however without either the return of the mattress or proof of a manufacturing defect, we are unable to proceed further.
We remain open to resolving this fairly should the requested evidence be provided or the return option be taken up.
Kind regards,
The Sleep People Customer Support Team
Have used them 1st time great prices n…
Have used them 1st time great prices n speedy delivery within 48hrs
Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍
Will leave mattress for 24hrs or so to settle as coiled .....update yes thanks comfy great prices speedy delivery so thank U
19 februari 2026
Review zonder uitnodiging
Antwoord van The Sleep People Limited
Hi J,
Thank you for the review! We are glad to hear that our couriers performed well in this instance, and we will make sure the positivity gets passed over to them. We hope that our mattress is now performing to your expectations!
Kind regards,
Megan
Great mattress
Great mattress, bonus it's made in UK as this was one my priority. On time delivery and children say very comfy. Thanks
8 januari 2026
Antwoord van The Sleep People Limited
Hi Alex,
Thank you for your review, we are very glad to hear that your children are finding the mattress comfy! We pride ourself on being a family run, UK based company, we are happy to see this also resonates with our customers.
If you ever need any further help or have any questions or concerns, please don’t hesitate to reach out to us!
Kind regards,
Megan
Antwoord van The Sleep People Limited
Hi Benn,
Thank you for leaving us a 5 star review! We are glad to hear that you are happy with your all-around experience. We try our best to offer great value for money, and design each product with comfort in mind.
If you ever have any future questions or concerns, please feel free to get back in contact with us. We will always be happy to help!
Kind regards,
Megan
Very fast dispatch and delivery,
Very fast dispatch and delivery,
Item arrived in excellent condition
and is very comfortable to sleep on.
I just wish there were more companies like The Sleep People.
Many thanks.
9 februari 2026
Antwoord van The Sleep People Limited
Hi Brian,
Thank you so much for taking the time to leave us a review. We are very happy to hear that you are enjoying your mattress and finding it comfortable. Our production team tries their best to get your order made, dispatched and delivered as soon as possible. We will make sure this praise gets passed through to them.
If you ever need any help in the future about this order or any others, please feel free to get back in contact with us. We will always be happy to help!
Kind regards,
Megan
Great price, good matress
Very efficient, quick responding and delivery. The mattress seems a bit soft but my daughter loves it
6 februari 2026
Antwoord van The Sleep People Limited
Hi Lucie,
We’re glad to hear that our delivery process met your expectations. At The sleep People we are always trying our best to make sure we run as efficiently as possible. It’s great to hear that your daughter loves the mattress, even if the comfort level didn’t quite reach your personal preference. We always appreciate the honest feedback, as comfort can be subjective, and can help other customers make a decision on which model they may want.
If you ever have any future questions or concerns, please feel free to get back in contact with us. We will always be happy to help!
Kind regards,
Megan
Antwoord van The Sleep People Limited
Hi
Thank you for taking the time to leave us a review, we appreciate any feedback that we get. We’re happy to hear that you had a good experience with us here at the sleep people.
If you ever have any future questions or concerns, please feel free to get back in contact with us. We will always be happy to help!
Kind regards,
Megan
Mattress delivered and had red mark on…
Mattress delivered and had red mark on it it appeared to be blood. I returned the item and got my money back.
3 februari 2026
Antwoord van The Sleep People Limited
Hi Chanelle,
We apologise for all the issues that have been had with this mattress. The mattress has been returned to us, and we have opened an investigation to see what has happened here. This is not something that we ever want to happen to a customer going forwards, and we are going to make sure the correct action is put in place to prevent this.
A full refund was processed upon request, however if you have any further questions or concerns, please do not hesitate to reach out to us on inof@thesleeppeople.co.uk
Kind Regards,
Megan
Ordered my mattress
Ordered my mattress, came very quickly and was kept up to date when and what time the delivery was.
26 januari 2026
Antwoord van The Sleep People Limited
Hi Michelle,
We are glad to hear that you were happy with the delivery process, and that our courier company did a good job in keeping you up to date with this. We will make sure this sort of praise gets passed over to them, to ensure they keep up the good work!
If you ever have any future questions or concerns, please feel free to get back in contact with us. We will always be happy to help!
Kind regards,
Megan
Antwoord van The Sleep People Limited
Hi Michael,
Thank you for taking the time to leave us a review. It’s great to hear that you are happy with our all-around service. We’re also glad to hear that you are happy with the quality of your mattress, our team works hard to make sure each mattress is always made up to standard.
If you ever have any future questions or concerns, please feel free to get back in contact with us. We will always be happy to help!
Kind regards,
Megan
Very quick and helpful
Very quick delivery. We had an issue with what was delivered, this was resolved after some emails and copies of the label sent but be prepared if there is a problem, you will need exact evidence to get it resolved.
19 januari 2026
Antwoord van The Sleep People Limited
Hi Carol,
Thank you for giving us your honest review, we always appreciate these, and it helps us improve going forwards. It’s disappointing to hear that our production team missed the mark on getting the right mattress delivered the first time. We appreciate the opportunity to clarify that we need the exact evidence to get this resolved, so our quality department can do a through investigation on what has gone wrong and make sure that the same mistake does not happen again. However, we do understand that this can be an inconvenience so we do apologise for this.
If you ever have any future questions or concerns, please feel free to get back in contact with us. We will always be happy to help!
Kind regards,
Megan
Fast delivery
21 januari 2026
Antwoord van The Sleep People Limited
Hi Donna,
Thank you for your five-star review! We’re glad to hear that our delivery company performed well and delivered the item fast for you. We will make sure to get this praised passed over.
If you ever have any future questions or concerns, please feel free to get back in contact with us. We will always be happy to help!
Kind regards,
Megan
Had what I wanted in stock with a quick…
Had what I wanted in stock with a quick delivery so am very happy thank you
15 januari 2026
Good value for money
My son liked his new mattress. It is moderate firm and comfortable. It is worth the price and I will recommend it.
20 januari 2026
I found the mattress soft but a bit…
I found the mattress soft but a bit lumpy. I'll turn it over and see if it's better
20 januari 2026
Antwoord van The Sleep People Limited
Hi,
We are sorry to hear about the experience that you have had with our mattress. Rotating a mattress can help with the feel of the item, however if you continue to have any concerns or issues, please reach out to us on info@thesleepeople.co.uk and we will be able to get this investigated for you.
We hope you have a nice day.
Kind Regards,
Megan
Don't Buy from this Company!
NB- I purchased this mattress from Starlight Beds however they are the same company and all my correspondence to Starlight comes from The Sleep People.
I wrote a review on this mattress when I purchased it 3 months ago which was positive due to good customer service and swift delivery . However after the double mattress has been slept on by a 7 stone teenager since the end of September it has become bobbled, discoloured and worse of all it has dipped in the middle. God only knows how it would fair with 2 grown adults occupying it?? It's a shame I can't post photos on here, as everyone I have shown cannot believe the state it's in - apart from Starlight Beds of course . To them this is normal wear and tear and despite a back and forth via email they continue to believe that is the case. It most definitely is NOT 'just wear and tear' and judging by the first 3 months use it will not be fit for purpose within 12 months - which ironically is the length of the guarantee they give you. Although I'm not sure what the guarantee is worth as significant dipping is not covered. AVOID AT ALL COSTS UNLESS YOU WANT TO PURCHASE A NEW MATTRESS WITHIN THE YEAR.
EDIT AFTER THEIR RESPONSE . the response from sleep people suggested I did not send photos of the dip. I did send pics however they then requested I measure the dip and send photos of the measurements. At this point I gave up. I was not going to win.
13 januari 2026
Review zonder uitnodiging
Antwoord van The Sleep People Limited
We’re sorry to hear about your disappointment with the mattress and understand how concerning it is to experience these issues within a short period of use. We appreciate you acknowledging the positive service you initially received, but we regret that the product performance has not met your expectations over time.
As discussed during our email correspondence, our assessments are carried out in line with the terms of our warranty and manufacturing guidelines. We did request images showing the reported dipping so that we could investigate this further; however, we did not receive these. That said, we understand that this outcome was not what you had hoped for. We appreciate you taking the time to share your feedback, and your comments have been noted and will be passed on for further review. We’re sorry that on this occasion we were unable to reach a resolution that met your expectations.
A Breeze
Ordering was very straightforward n website easy to use.Good price.Mattresses arrived quickly.Easy to install, not to heavy and come to life when they’re unrolled. I noticed a bit of a chemically smell initially.Feedback from my guests nights sleep was positive with a Comfy rating
5 januari 2026
Great English Company very competitive…
Great Little English Company very competitive prices rapid delivery
2 januari 2026
Excellent service
I have bought a couple of mattresses from The Sleep People - they are excellent value, and were delivered promptly with no problems. Highly recommended.
8 december 2025
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