Have been searching for a while for a tiered stand large enough for the numbers attending our wedding… Vanilla Valley had quite a lot of choice and reasonably priced. Wasn’t sure if the one we chose... Toon meer
Bedrijf heeft geantwoord
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Ordering online was super simple and easy. So many great quality products at great prices. Some things were out of stock that I needed but that’s just testament to their popularity I suppose. Everythi... Toon meer
Bedrijf heeft geantwoord
Received my order is perfect condition with lots of padding in box to protect my order. Received beautiful luste powders amongst other items that are amazing quality and look incredible on your cakes/... Toon meer
Bedrijf heeft geantwoord
Products were great and packaged well. Unfortunately it took quite a long time to arrive. Now I know you use Evri I probably won't shop with you again as its such a dodgy courier and cakes are often t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Taartdecoratiebenodigdheden winkel
- Bakkersmateriaal
- Bakkerijbenodigdheden winkel
- Knutselwinkel
- Hobbywinkel
- Kookwinkel
Geschreven door het bedrijf
The Vanilla Valley prides itself in providing a complete range of cake decorating supplies and baking equipment for bakers of all abilities from hobby bakers to professionals. Since our establishment in 2008 as a manufacturer of acrylic cupcake stands, we have grown our ever-increasing catalogue to encompass all things cake and baking, and pride ourselves on being one of the UK's leading cake decorating retailers. Whether you need essentials such as cake drums, cake boxes, baking tins, sugar paste and food colouring, or tools for the latest cake trends, you should find it all at The Vanilla Valley at a competitive price. We stock from all of the leading brands including Renshaw, PME, Saracino, and more. Shop online or in our Cardiff store today!
Geschreven door het bedrijf
- Free UK Shipping on Orders over £50
- For the lowest delivery charges shop at The Vanilla Valley. Our Standard delivery service is £3.99 or free over £50. Receive your order within 5 working days. Resctrictions apply.
- Trade Accounts
- If you're a regular baker or have a cake-making business then you might benefit from one of our Trade accounts. We offer discounted prices on all products, exclusive offers, and no setup fee! Minimum spends to maintain the accounts are low and there are no rewards to expire. Head to the website to apply - thevanillavalley.co.uk/warehouse-account.html
- Local Click and Collect
- If you live in Cardiff or the surrounding area we offer a Click and Collect service! Place an order on the website as normal and choose "Click and Collect" instead of one of our delivery options. Your order will be ready the next business day at our retail unit in Nantgarw, Cardiff.
Contactgegevens
Unit 1 Cardiff Road, CF15 7SR, Nantgarw, Verenigd Koninkrijk
- sales@thevanillavalley.co.uk
- www.thevanillavalley.co.uk
4,7
Uitstekend
13K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Wide array of stock you I need for my…
Wide array of stock you I need for my cake decorating. Good range of pricing and prompt delivery. They deliver much earlier than stated in the receipt. Thank you for all your help!
25 augustus 2026
Antwoord van The Vanilla Valley
Hello Julie,
We’re delighted to hear you’re happy with our range and speedy delivery. Thank you so much for your review 😊
Antwoord van The Vanilla Valley
Hello Jen,
We’re delighted you’re happy with the selection and quick delivery. Thank you so much for your review 😊
Everything is good all
29 augustus 2026
Antwoord van The Vanilla Valley
Hello Ravinder,
We are so pleased you are happy with your order. Thank you for your review 😊
Always great service
Always great service.
A huge range of products at competitive prices.
The customer service team are so helpful too. I have been shopping with VV for years for my Cake business.
I love the fact they reward your loyalty with offers and discounts too.
28 augustus 2026
Antwoord van The Vanilla Valley
Hello Lisa,
Thank you so much for your lovely review and continued support over the years! It means a lot to us to be part of your cake business journey. We’re so pleased you enjoy shopping with VV and really appreciate your loyalty 😊
I placed an order and it never arrived
I placed an order and it never arrived. However they were brilliant and sent my order via a different delivery service and it arrived very quickly.
22 augustus 2026
Antwoord van The Vanilla Valley
Hello Wendy,
Thank you so much for your kind review and for your patience! We’re sorry your original order didn’t arrive as expected, but we’re delighted we could resolve the issue quickly and get your order to you with an alternative delivery service. We really appreciate your understanding and support. 😊
Antwoord van The Vanilla Valley
Hello Diane,
We’re delighted to hear that you found our team polite and helpful. Thank you for your review 😊
Antwoord van The Vanilla Valley
Hello,
We’re pleased to hear you found the ordering and payment process easy and that your items arrived well packaged. Thank you for your review 😊
Antwoord van The Vanilla Valley
Hello,
We are so pleased that you are happy with the products. Thank you for your review 😊
Very happy with the purchase as I have…
Very happy with the purchase as I have recived the order within 48 hours and good items.Hope will buy again.
Thank you.
25 augustus 2026
Antwoord van The Vanilla Valley
Hello Farhana,
We’re delighted to hear you were happy with your purchase and that your order arrived quickly. It’s great to know you were pleased with the products. Thank you so much for your review 😊
Perfect for all cake needs ,quick…
Perfect for all cake needs ,quick delivery and good are spot on
25 augustus 2026
Antwoord van The Vanilla Valley
Hello Josie,
We’re delighted to hear you were happy with the quick delivery and the quality of our products. Thank you for your review 😊
Order never arrived
Order never arrived, paid for next day delivery, days later still nothing . Arriving now today . Sadly far to late for my customer. Got a refund of £2 for inconvenience caused .
29 augustus 2026
Antwoord van The Vanilla Valley
Thank you for your review. We’re sorry to hear you experienced an issue with your delivery.
Looking into this, I can see we have had no contact from yourself regarding this.
We have checked the tracking information for your order, which shows that the parcel was delivered the following day.
A member of our customer service team will contact you directly by email with the tracking details, including the delivery image provided by the courier, so that we can look into this further with you.
Thank you for your update. We’re pleased to hear that the matter has now been resolved.
We have reviewed the order and our records again, and we cannot find any £2 refund issued by us in relation to this order. We therefore believe there may have been a mix-up with another order or company.
As mentioned in our previous response, our tracking information shows that the parcel was delivered the following day, and our customer service team has been in contact regarding the delivery details.
If you believe the £2 refund was issued by us, please contact our customer service team with the relevant details so that we can investigate this further.
Fast delivery competitive prices and…
Fast delivery competitive prices and big selection of products.
Was a customer of another online cake company until I found vanilla valley
24 augustus 2026
Antwoord van The Vanilla Valley
Hello Julie,
We’re delighted you found us and are so pleased to have you as a customer. It’s fantastic to hear you’re enjoying our service. Thank you so much for your review 😊
Very happy with the ordering and the…
Very happy with the ordering and the quick delivery, very good service I will definitely order again.
24 augustus 2026
Antwoord van The Vanilla Valley
Hello Marcella,
We’re really pleased to hear you had such a positive experience. Thank you so much for your review 😊
Very quick delivery once items ordered…
Very quick delivery once items ordered and packed well
27 augustus 2026
Antwoord van The Vanilla Valley
Hello Beryl,
We’re delighted to hear that your order arrived quickly and was packed well. Thank you so much for your review 😊
Antwoord van The Vanilla Valley
Thank you for your positive feedback! We’re delighted to hear you found our service good, quick, and efficient.
Antwoord van The Vanilla Valley
Thank you for your wonderful feedback! We’re delighted to hear you received excellent service and that your delivery arrived quickly.
Wide range of cake making equipment
Goods arrived promptly, appear good value - time will tell, and from such a variety of baking equipment, I was tempted into 2 off-piste items I never knew I needed!
26 augustus 2026
Antwoord van The Vanilla Valley
Thank you for your lovely review! We’re delighted to hear your goods arrived promptly and that you found them to be good value. We’re especially pleased our range tempted you into a couple of unexpected purchases — it sounds like you’ve discovered two things you never knew you needed
Great service
I cannot recommend Vanilla Valley enough!
Their products are brilliant quality too I use them all the time for icing Fast delivery, items arrive
25 augustus 2026
Antwoord van The Vanilla Valley
Thank you so much for your fantastic review and for recommending Vanilla Valley! We’re delighted to hear you’re so happy with the quality of our products and that you use us regularly for your icing needs. It’s also great to know you’re pleased with our fast delivery.
Super quick turnaround
Super quick turnaround, items packaged with care and good value!
26 augustus 2026
Antwoord van The Vanilla Valley
Thank you for your lovely feedback! We’re so pleased to hear you were happy with the quick turnaround, careful packaging, and great value.
Vanilla Valley
Fab visit to Vanilla Valley. Found everything I wanted and prices were very good. Staff were knowledgeable and helpful. Keep up the good work.
26 augustus 2026
Antwoord van The Vanilla Valley
Thank you so much for your fantastic review! We’re delighted to hear you found everything you were looking for and were happy with our prices. It’s wonderful to hear our team were knowledgeable and helpful too. We really appreciate your kind words and support — we’ll certainly keep up the good work!
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