I was having difficulties with setting up my printer to the new Broadband router for several days. I eventually went back to the Three shop on Upper Street, Islington, where Rodel, the Assistant Mana... Toon meer
Bedrijf heeft geantwoord
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Shahed made me feel easy and very comfortable and helped me to choose the best plan as I originally went for a slower speed mobile broadband, for £2 more I was able to collect a better deal and am... Toon meer
Bedrijf heeft geantwoord
Shahed has excellent customer service skills , I highly recommend him to be store manager at angel Islington, he listen to my concerns did not make feel like am going crazy. I highly recommend him... Toon meer
Bedrijf heeft geantwoord
Cristina was super helpful today! I initially came in to collect the 5G hub for home WiFi, and she talked me through how it works. I also expressed interest in a data plan for a future tablet purchase... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Three UK - 3Store Islington
Geschreven door het bedrijf
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Geschreven door het bedrijf
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contactgegevens
8/9 Upper Street, N1 0PQ, Islington, London, Verenigd Koninkrijk
- 02077046664
4,9
Uitstekend
213 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Tuhin was very helpful and provided a…
Tuhin was very helpful and provided a quick, efficient solution based on my needs. Definitely recommend!
5 mei 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Islington
Hey Neher, that's brilliant! We're super happy to hear that Tuhin gave you all the support you needed. Thank you for the amazing 5 ⭐ review! -Prabhjeet
Tuhin was great and the store manager…
Tuhin was great and the store manager was very nice.
Thank you guys.
2 mei 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Islington
Woohoo 🎉 William, it is wonderful to know that Tuhin and the store leader offered such stellar expertise and kind assistance. Here’s to plenty of positive vibes coming your way 🌈 -Arvind
Zahra helped me to upgrade my contract…
Zahra helped me to upgrade my contract and offered me an additional sim card at discounted price which was very good deal . I am verh happy with the service I recieved from Zahra and the store too. Highly recommended this branch 👌
1 mei 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Islington
Thank you for the wonderful feedback! We’re super happy to hear Zahra made your upgrade easy and helped you get a great SIM deal 😊 Your recommendation means a lot to us✨ -Ayesha
Sam was very helpful and efficient in…
Sam was very helpful and efficient in getting a new phone and better price on my plan
1 mei 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Islington
Wonderful to hear, Julia! We’re thrilled Sam was able to help you quickly and secure a better price on your plan ☺️ -Ayesha
Billed over £280 for returned home broadband
I returned my home broadband and I was still billed over £200. I have the tracking and have been going back and fourth to the store and with customer service who have blocked my personal number also. Nobody but Sam has helped me and I am very thankful for his help. My phone is still blocked. Sam has tried his best and is a great advisor. Three really need to do better as they are scamming customers.
29 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Islington
Hey Martha, we’re very sorry to hear about the difficulties you’ve faced with your broadband return and billing, and we understand how frustrating this must be. It’s great to know that Sam was able to support you. For the security of your account, we’re unable to discuss personal details here, but our team is ready to help. Please reach out to us at https://bit.ly/3C43TKN. We’re available Monday to Friday from 8 AM to 10 PM and on weekends from 9 AM to 8 PM. You can also call us on 333 from a Three phone or 0333 338 1001 from any other network, and our advisors will guide you through the next steps to get this resolved. -Manavata
I came into store today for an upgrade…
I came into store today for an upgrade and was helped by Sam. He was great as were the other staff
28 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Islington
Elaine, we’re delighted Sam’s support and the team’s welcoming approach made your upgrade visit enjoyable. Thank you so much for the 5 ⭐ review! -Suhaas
Tuhin is very good at this service!
27 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Islington
Hey there! 🌷We’re thrilled to know Tuhin made your day special. Thank you for sharing such uplifting feedback! 💫☺️ -Kashish
Samuel was very great today and helped…
Samuel was very great today and helped me with all my lines and was very fast and clear when doing so. Very happy with the service
27 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Islington
We truly appreciate your kind words. Samuel will be thrilled to know he made such a positive impact. Thank you for choosing us Mark. -Ayesha
Sam was great today and helped me with…
Sam was great today and helped me with my upgrade i am so happy with the service i have recieved today. He is a great advisor
25 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Islington
Kevin, thanks for taking a moment to leave this feedback. Fantastic to know Sam guided you so well and made the whole process feel effortless. -Manavata
Tihuin was amazing
Tihuin was amazing, so helpful and sorted me out quickly and effeciently. 5/5 stars!
25 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Islington
Hi Stella! Thank you for your kind words. We’re glad Tihuin provided the quick and effective support you needed. -Suhaas
Tuhin was so helpful to sort my all…
Tuhin was so helpful to sort my all problems as I needed to update my phone. He helped to find the right phone and also showed the new features.
23 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Islington
That’s wonderful to hear, John! 🌟 We’re so glad Tuhin could help you find a fantastic deal and make the experience a positive one. Thank you for taking the time to share your feedback 😊 -Maryalex
Great service from Sam and good value…
Great service from Sam and good value for the money.
22 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Islington
What a sweet 5 star rating, Erba! Sam is truly exceptional. Thank you for sharing this, it means so much to us! 😊 -Kashish
Tuhin was super helpful making sure I…
Tuhin was super helpful making sure I was aware of all of the possibilities and picking what was best for me. Super patient and kind and helpful great experience
22 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Islington
It’s wonderful that Tuhin took the time to explore every option with you. We’re glad his thoughtful guidance helped you find the perfect fit! -Suhaas
If you value INTEGRITY and HONESTY look somewhere else
On December 3rd, I renewed my contract one month early. During this process, a sales agent named Tuhin persuaded me to upgrade to a slightly more expensive package. He explicitly confirmed that this new deal would include international calls, replacing the £7.00 per month add-on I previously held.
In February, I received a bill for £175.00 due to charges for international calls to the United States. Upon visiting the store in person to inquire, I discovered a shocking discrepancy: Agent Tuhin had placed me on a higher-tier package that offered same features than my previous plan and had deactivated the international call plan.
Three has shown a complete lack of accountability for this employee's deception and incompetence. Despite the clear error originating from a sales representative, the company has refused to address the matter and was forced to pay the full amount.
I lodged a formal complaint in person at the Angel N1 store in London on 17/03/26 with the Store Manager. To date, I have received no communication regarding the outcome of this complaint, nor has anyone attempted to address the matter.
If you value integrity, honest representation, and responsive customer service, I strongly advise looking elsewhere.
17 februari 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Islington
Hello Julie, we're sorry to hear about the situation you’ve described and the inconvenience it has caused. As we don’t have access to your account details on Social Media, we’re unable to review this directly here. Please first contact our Customer Support team here: https://bit.ly/3C43TKN, they’re available Monday to Friday from 8am to 10pm and weekends from 9am to 8pm. They’ll record your concerns and guide you through the next steps. You can then follow up with our Complaints team or reach out to our Customer Relations team directly here: https://bit.ly/3uJlOrF, who will investigate what happened at the store and ensure it’s reviewed properly. -Kashish
Every thing is good 10 on 10 from Sam
Every thing is good 10 on 10 from Sam, really helped me with my new sim and I’m so happy
17 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Islington
This is awesome, Bikram! ⭐ Sam coming through with the 10/10 service and getting your SIM sorted we love it. -Ayesha
Zahra helped me so much she is the best…
Zahra helped me so much she is the best ever!!!!!
17 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Islington
Hello Rachel, thanks for sharing your feedback! We’re really pleased to hear Zahra was able to help you so much and made such a positive impression. It’s great to know you had such a good experience. -Shivam
Zahra helped us review our current sim…
Zahra helped us review our current sim contracts and discussed possible options. She was extremely helpful and informative with no pressure to purchase. It was a very positive experience. Thank uou
17 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Islington
Thank you for sharing this wonderful feedback, Fiona. It’s great to hear that everything went so smoothly and that Zahra provided such excellent support throughout the process. -Afaq
Tuhin is really knowledgeable about the…
Tuhin is really knowledgeable about the deals. He helped with a very good deal as he understood my need properly. I needed roaming and he gave me the best one. Very understanding and supportive person. I am very happy.
16 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Islington
Hi Ozlem! It is great that Tuhin could find the perfect solution for your travel requirements by listening to what mattered most. We are pleased you had such a positive experience getting your plan sorted. 🌍 -Kishan
Antwoord van Three UK - 3Store Islington
Hi Max, we're delighted you had such a smooth experience with Tuhin. Thank you for the amazing 5 ⭐ review! -Maryalex
Zara was so helpful.
Zara was so helpful.
She went the extra mile to make sure the I got the phone I wanted
10 april 2026
Review zonder uitnodiging
Antwoord van Three UK - 3Store Islington
Hi Asinma! We're thrilled Zara provided such dedicated support. It’s wonderful to know she successfully secured your preferred handset. We appreciate your kind feedback! -Suhaas
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