Ticketmaster Australia Reviews 

Alexander was a great help in exchanging our tickets and has fantastic customer service skills!

The positive reviews are disproportionately about the events that people experienced and NOT ticketmaster. Ticketmaster makes it actively difficult to seek any support from them while claiming some involvement in events performed by others.

I made the mistake of confirming tickets for the wrong date when buying family and partners tickets.
The AI chat is useless and does nothing. I waited a month without any response after initially being quoted 2 business days when the ticket exchange and fee should have been accessible directly on the website.

I was ignored and unable to meaningfully get in contact with anyone because this company does not care about consumers.

-5 stars out for 5 get out of Australia

I received my tickets easily.. Ticketmaster made sure I was aware of the date by giving me an update. Right upto the day

Have purchasde tickets through ticket master not recieved and notification or feed back

I mistakenly purchased a wheelchair accessible ticket and I wanted to exchange it to a standard one and Ticketmaster understood my situation during the conversations through email. Once I got the get go to call their customer service, it took only few minutes to process my request. Thank you so much!

Great rapid response

Absolute ripoff. Will never deal with Ticketmaster again ever!

The show was wonderful. Our seats were great. 5 kids and 4 adults all loved the show.

Easy to book the tickets and access them to get into the show (even months in advance).

I had a fantastic time in my first experience watching the game

it was just so well done. I would have liked to have gotten up and danced at the end but we were right at the back. A fabulous session

I enjoyed the show, great theatre although a little chaotic getting through the doors. Don't like the ticket process as not easy to give others a ticket. Staff were very good.

uploading tickets very smooth. reminders great.

The Michael Jackson show last night was absolutely incredible. It wasn't just about the music and dance it told the story of his life, the sacrifices he made, and the immense pressure he carried from such a young age. As a child, he worked tirelessly to support his family, often putting his own dreams aside.

The show beautifully highlighted how important dance and music were to him, while also revealing the pain and struggles he faced behind the spotlight. The world saw a superstar who had to look perfect, sing perfectly, and perform flawlessly, but inside he was carrying so much.

As a dancer, Michael Jackson was a huge part of my childhood. His iconic moves inspired me and so many others around the world. Last night felt truly special I could almost feel his presence on stage. What an unforgettable experience and a beautiful tribute to a legend. ❤️🕺✨

Hade to change the date of the performance as I was unwell. Rang and spoke to a guy who was very accommodating. Seats were ok, not quite as good as the original, but could see everything. Enjoyed the performance immensely.

Great and easy experience with ticketmaster!

I bought tickets to the Gelong game in Melbourne for 3 of us on a trip from Brisbane. I did see the $20 option for ticket insurance but didn't choose as we all felt fine. On the way to the game i took suddenly ill and we unfortunately couldn't make it.
Wishing i had taken out the insurance i decided to contact ticketmaster and was kindly granted a refund. I realise they weren't obliged to do so but did anyway , so a big thankyou to whoever made that decision.