Good all round integrated Solidor dedicated service. Well automated and easy online service with fast access on the phone to support when needed. Was concerned that installation was being done by a se... Toon meer
Bedrijf heeft geantwoord
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Installed Feb 2023 and after three years with two door sets installed, I’m as pleased now as I was then. From my recollection,survey,price and install were all carried out without problem and a trim... Toon meer
Bedrijf heeft geantwoord
Great company. Installation was done by a third party (Martindales) which initially worried me, but they did a fantastic job. The door looks fantastic and represents good value. I upgraded the letterp... Toon meer
Bedrijf heeft geantwoord
Best new front door company online!!! Great choice of doors, masses of adjustments and options to choose from and Nick honoured the discount code we had even though it had just expired while searching... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Timber Composite Doors
Geschreven door het bedrijf
Timber Composite Doors offer the superior quality Solidor Timber Composite Door range that can be uniquely styled to your requirements.
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
Timber Composite Doors - the difference between us and the competition is quite simply quality...
Contactgegevens
Teesview, Sabatier Close,, TS17 6EW, Stockton on Tees, Verenigd Koninkrijk
- 0800 069 9210
- enquiries@timbercompositedoors.com
- www.timbercompositedoors.com
4,6
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2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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While the door itself is good, the overall service was lacking.
I chose Timber Composite Doors based on price, but overall, the experience was disappointing.
The sales team were very persistent, calling multiple times a week to secure the sale, but once the deposit was paid, the customer service started to decline. Key information was not clearly explained, including the need for a thumbturn lock, which caused issues after installation. Payment options were also unclear.
The fitters (Martindale) were excellent and did a great job, and Ultion were very helpful with locks and keys. However, the company's communication and aftercare were poor. There were issues with extra keys, no support when I needed help fitting the thumbturn I had to purchase myself, and they missed the initial fitting date without informing me.
While the door itself is good, the overall service was lacking. If I had known, I would have paid more to go elsewhere. I would not recommend.
22 april 2026
Review zonder uitnodiging
Antwoord van Timber Composite Doors
Hi Roxy,
Thank you for taking the time to leave your feedback. We’re really sorry to hear that your experience didn’t meet expectations, as this is certainly not the level of service we aim to provide.
Firstly, we’re pleased to hear that you’re happy with the quality of your door and that Martindale’s installation team was helpful. However, we’re disappointed to hear about the issues you’ve raised around communication and aftercare.
Regarding your experience with our sales team, we take pride in offering a helpful, non-pushy approach. We’ve reviewed your account and haven’t been able to locate records of multiple sales calls, so we’d really appreciate it if you could get in touch with us directly to share more details. This will help us investigate further, as this is not typical of our process.
In relation to the locking system, your order was placed with a key/key cylinder, meaning it is operated by a key on both sides. While some customers choose to upgrade to a thumbturn for convenience, this is entirely optional and not required for your door type. As the thumbturn was sourced separately, we’re limited to providing guidance remotely, though I can see our support team is currently assisting you and has requested photos to help resolve the fitting issue.
With regards to additional keys, Solidor supply three keys as standard. We do offer extras at checkout, which are processed post-installation via an automated email requesting your key code. Unfortunately, on this occasion that email was not triggered due to a system issue, and we sincerely apologise for this—our IT team is actively working to prevent this happening again.
Finally, we’re sorry for the inconvenience caused by the change to your installation date. While this was outside of our direct control, we understand how frustrating this must have been. We’re informed this was due to an unexpected vehicle breakdown, and a new date was arranged as quickly as possible to minimise disruption.
We’re genuinely sorry that your experience left you feeling disappointed, and we’d welcome the opportunity to speak with you directly to resolve any outstanding concerns. Please feel free to contact our team so we can assist further.
Kind Regards
Katie
Fantastic product
The door was very easy to order online it arrived within two weeks from order, The door is fantastic we are very pleased with it
9 april 2026
Antwoord van Timber Composite Doors
Good morning Steven,
Thank you so much for taking the time to share your experience and for choosing Timber Composite Doors.
Best Wishes,
Katie
They were very prompt in surveying the…
They were very prompt in surveying the work needed and completing the work required. We would recommend them to anyone.
26 maart 2026
Antwoord van Timber Composite Doors
Hi Mark,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We truly appreciate your recommendation!
Best Wishes,
Katie
Good all round integrated Solidor…
Good all round integrated Solidor dedicated service. Well automated and easy online service with fast access on the phone to support when needed. Was concerned that installation was being done by a separate company (Martindales) but very pleased to find out during the scheduling process the both companies are owned by GFD Homes - so all in the family. No hesitation in recommending.
26 maart 2026
Antwoord van Timber Composite Doors
Hi Ian,
Thank you for your fantastic review!
We’re really pleased to hear that you found the service smooth and easy to use, and that our team was there to support you when needed. It’s great to know the installation process met your expectations too.
Martindales are a partnered installer that we have worked with for a number of years. Although Martindales is not owned by GFD Homes, as they are contracted with us, they represent GFD Homes throughout the installation process, helping us deliver a consistent service.
We truly appreciate your recommendation and your kind words!
Best Wishes
Katie
Got delivered all good
Got delivered all good
Fitted door and 2 side windows only to find out they hadn't given me enough door and window cills leaving me 100mm short.So had to go out and find another cill which cost me £20
Then had ordered 5 keys and only got 3 keys not happy
27 maart 2026
Antwoord van Timber Composite Doors
Hi Danny,
Thank you for your feedback, and we’re really sorry to hear about the issues you experienced.
When you first raised the problem with the incorrect length of cill, we asked if you could send an invoice for the one you had to purchase elsewhere so we can review this and resolve it for you. We haven’t received this yet, so please could you forward it over as soon as possible and we’ll look into it straight away.
In regards to the keys, our manufacturer supplies cylinders with 3 keys as standard. However, we do offer additional keys by arranging for them to be sent directly from our supplier, Brisant. The extra keys have now been ordered and should have been delivered to you yesterday.
Please accept our sincere apologies for the inconvenience and delay, and thank you for your patience while we sort this out.
Best Wishes
Katie
Installed Feb 2023 and after three…
Installed Feb 2023 and after three years with two door sets installed, I’m as pleased now as I was then.
From my recollection,survey,price and install were all carried out without problem and a trim mismatch was swiftly dealt with. Both doors were from solidor and are south facing. After three years they’re perfectly ok and still look really pleasing to the eye.
Very pleased I went for these products and the company. Recommended.
1 februari 2026
Review zonder uitnodiging
Antwoord van Timber Composite Doors
Good afternoon.
Thank you so much for taking the time to share your experience and for choosing Timber Composite Doors.
We are truly pleased to hear you are still happy 3 years on with your door, and we appreciate your recounting your experience.
Best Wishes,
Katie
Superb Customer Service
Superb Customer Service. Excellent product quality.
My new door looks as good as no 10 Downing Street !
23 februari 2026
Antwoord van Timber Composite Doors
Good morning Annie,
Thank you so much for taking the time to share your experience and for choosing Timber Composite Doors.
Best Wishes,
Katie
Lovely door and side panels
Lovely door and side panels, so easy to order on line and plenty of choice.
Will order another door soon.
Thank you.
Dev Juttla.
9 februari 2026
Antwoord van Timber Composite Doors
Good morning Dev,
Thank you so much for taking the time to share your experience and for choosing Timber Composite Doors.
Best Wishes,
Katie
Quick response times and easy ordering…
Quick response times and easy ordering process. Good installation and not too long a wait.
26 december 2025
Antwoord van Timber Composite Doors
Hi Suzie,
Happy New Year!
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are happy to hear you are satisfied with our service from start to finish!
Best Wishes
Katie
Brilliant-Efficient-Reliable
The website is easy to use. I chose the door I wanted and the very reasonable cost was shown immediately. Next day I placed my order. Three days later the surveyor came to measure up.
I had bought a catflap to be fitted and spoke with the customer services team about this. They were very helpful.
Communication with this company is so efficient they are amazing. Emails clearly explained when payment was due and nothing was overlooked.
Three weeks after ordering my new backdoor with catflap, it was fitted by two excellent lads. They did a great job.
I now have a draught proof door. It looks great. I highly recommend Timber Composite Doors.com.
I am so impressed by their service, that I shall be ordering a new front door from them next year.
18 december 2025
Antwoord van Timber Composite Doors
Hi Margaret,
Happy New Year!
Thank you so much for taking the time to leave is a review and for ordering with Timber Composite Doors.
We are truly delighted to hear of your fantastic experience from start to finish, which is always what we aim to provide for all our customers.
We look forward to working with you again!
Best Wishes
Katie
Dealing with nick was an absolute…
Dealing with nick was an absolute pleasure very professional but also very kind very patient very informative we changed things roundabout a couple of times but nothing was too much trouble for him would recommend timber composite does anyone considering new doors.
18 december 2025
Antwoord van Timber Composite Doors
Hi Barry,
Happy New Year! Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
We are absolutely thrilled we could support you through every step of ordering your new door, especially with the help Nick was able to provide you.
We truly appreciate your recommendation, and if we can assist you with anything else, please do not hesitate to get in touch.
Best Wishes
Katie
The order process online was very easy
The order process online was very easy. Communications with the company were great. The installation guys were fantastic. Very friendly and very tidy. Did an excellent job. We are very pleased with our new door.
2 december 2025
Antwoord van Timber Composite Doors
HI Wendy,
Thank you so much for taking the time to share your experience and for choosing Timber Composite Doors.
We are thrilled we could support you from start to finish!
Best Wishes
Katie
So lucky to find this company
So lucky to find this company. Very helpful staff from start of our enquiry up to installation. Great service! Topnotch quality doors at reasonable price. 100% recommended
12 november 2025
Antwoord van Timber Composite Doors
Hi Cecille,
Thnak you so much for taking the time to share your experience and for choosing Timber Composite Doors!
We are absolutely over the moon to hear we could support you from start to finish and to hear your are happy with the quality of your new door.
We truly appreciate your recommendation. If there is anything we can assist with in the future, please do get in touch.
Best Wishes
Katie
Antwoord van Timber Composite Doors
Hi Emma,
Thank you so much for taking the time to share your experience and for choosing Timber Composite Doors.
Best Wishes
Katie
Great service
From start until the door was fitted i was kept informed everything went very smoothly great staff from sales and fitting team would happily use them again door looks great
31 oktober 2025
Review zonder uitnodiging
Antwoord van Timber Composite Doors
Hi William,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
Best Wishes
Katie
Happy customer
The door is beautiful and I did not have to wait long to have it fitted. The fitting is excellent. The team arrived early on the day agreed, they were finished in good time and they were polite and helpful.
28 oktober 2025
Review zonder uitnodiging
Antwoord van Timber Composite Doors
Hi Elizabeth,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
Best Wishes
Katie
Front door
Very reliable company kept me informed every step. Fitter was polite and went beyond when doing work and was highly skilled in what was doing highly recommend.
21 oktober 2025
Antwoord van Timber Composite Doors
Hi Craig,
Thank you for taking the time to share your experience and for recommending Timber Composite Doors.
Best Wishes
Katie
New door.
It was so easy to order my door and I was surprised to also be told the delivery date at that time. Everything worked out just as planned. Thank you.
7 oktober 2025
Antwoord van Timber Composite Doors
Hi,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
Best Wishes
Katie
Really great customer service at all…
Really great customer service at all stages from design, ordering, measurements & delivery. Ontime and efficient.
20 oktober 2025
Antwoord van Timber Composite Doors
Hi Beth,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors.
Best Wishes
Katie
Very happy with the service and the…
Very happy with the service and the quality of the workmanship. Both were pleasant and professional. Love the new door thank you.
10 oktober 2025
Antwoord van Timber Composite Doors
Hi Nicky,
Thank you for taking the time to share your experience and for choosing Timber Composite Doors!
We are over the moon to hear you are happy with the service received and workmanship of your new door!
If we can be of any further assistance, please do get in touch.
Best Wishes
Katie
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