GFD Homes Reviews 381

Easy to order, good communication, arrived on time and great quality product!

From start to finish they were a fabulous company to deal with. Door delivered in 2 weeks, fitted perfectly and looks great. Thank you

Excellent product and service.
Have recently had three opening windows, French windows, single glass pane and an aluminium door from GFD Homes. Installation of final two items was just yesterday and I am delighted with the quality and look of all the products. Two front windows also met with approval from local Building Control who asked for the name of manufacturer. Local residents have taken a keen interest in my renovation project and the windows have received many favourable comments.
Well impressed by the handling skills of the delivery driver for final French window and glass panel - a very helpful chap.
Staff have been very helpful with numerous queries fielded to them in order to get the products I needed. I am very happy to recommend GFD Homes as is my builder.

Efficient and very good communication from all involved.

Good product at good price delivered on time and well packaged. Very pleased.

The service from start to finish was excellent ordering a compdoor. The price was lower than other quotes I received and the fitting team were first class.

I ordered a composite front door along with two flagged windows for my house. The company offered a competitive quote for the work to be completed.

Someone attended from the sub contractor to conduct the survey. The man was quite miserable and not child friendly. I asked him if the wooden architrave around the door and window could be kept rather than replacing it with UPVC and he was adamant is all had to be replaced and nothing could be done with the wooden shelf next to the door to allow the door to open wider. He therefore added costs to the work for additional material to replace the wood.

I received the quote and agreed to the additional work and paid 50% installment for the door to be manufactured.

When the fitters came they did a really good job with the door and window. They managed to keep the wooden shelf and set it back by 5mm allowing the door to open much wider and also ensuring the door wouldn't bang into it causing damage. They also managed to keep the wooden architrave around the door. They cleaned up after themselves and even painted the wall where the paint had been damaged.

GFD homes kept my card details on file and the following week they automatically charged me for the remaining 50% despite them claiming they would not take the remaining amount until I was happy with the work. They never called me to check if there were any issues and I didn't authorise the payment.

I then contacted them back to enquire why I was charged for the additional work which hadn't been completed and to delete my card details from file. They responded saying they would check with the subcontractor to see if a refund was due and they would delete my card details once a refund had been issued if any. I have since sent 3 or 4 chaser emails and I have had absolutely no response back regarding my refund. I've now had to start a chargeback request with my card company.

Furthermore, they did not issue me with a Fensa certificate. I queried this and they said as the door was not more than 50% glazed it didnt require a certificate. However i reminded them they also fitted 2 windows not just the door. This email was ignored. I then queried this with Fensa who confirmed one was required for the windows. I send this to GFD homes who have eventually agreed to provide an Assure certificate which I am waiting on. They should have known this considering the business they are in.

The company have responded to the Fensa certificate emails but completely ignored my emails for a refund so not sure what their excuse is.

Overall the price was reasonable and workmanship was good. Let down by bad customer service and overcharging.

Good quality very satisfied with both doors. Would recommend.

Very professional from start to finish, very reasonably priced. Would recommend this company.

Customer service
Had a couple of queries which were delt with quickly. Really pleased with the experience. Door installed easily - only time will tell if it's as good as hoped but early signs are all good.

Everything turned up on time as per specification

Great website with good range, information at competitive prices. Staff were friendly with their advice and super efficient delivery. Highly recommended

Easy website to create a Solidor of your own design. Great communication through to delivery. There was a problem with the door once it was fit. Sharon at GFD was brilliant, so helpful. The communications were swift and issue sorted quickly. HIghly recommend for DIY Solidor purchase.

Looking for a solidor composite door, this is the cheapest place I found. Solidor themselves online 2k local widow companies 2.3k, 2.4k. The door we purchased 1.4k designed as you want it. The only thing what was disappointing was we ordered a pull knob hoping for factory fitting, think it was £150 but they don’t factory fit them as of choice of position, even tho it shows a picture of the door with the knob when you order it. So in theory you’ve agreed position. Also you can buy same knob online for £20. We paid the extra thinking it was fitted, we didn’t know until the door was delivered not fitted but tapped on the side of the frame. Everything else was fairly straight forward.

Delivery was a date given , 8am till 6pm all day no time as in AM or PM no pre phone call from driver even tho they had my number. Door delivery turned up at 7:30am got the Mrs out of bed. As she opened the door he was walking away saying you’re lucky I was just about to take it back. No safe place leaving, no in-house delivery it was left against garden gates until I got home. If you did miss delivery it’s then chargeable for re delivery. Luckily no problems at all but thought worth mentioning. Seems a great company saved 1k so all happy here and fitted Saturday 28th Feb.

What a great experience with GFD Homes, choosing our new front door. Guys on the phone and email were first class, always looking to avoid issues with style, sizes and fitting. Fully recommend, delivery team were great too.

Wouldn’t order from this company again which is a shame as I planned on having all my windows refitted by them, but couldn’t think of anything worse.

They fitted my door incorrectly in a rush (late to fitting as martindales explained they were double booked onto two jobs miles apart at the same time), door arrived chipped on first fitting, then after they left I realised I could not gain access to my property. Images added below to see how poorly and rushed this was fitted.

The fitters only came back (1 hour later) because I had the fitters number and they wasn’t pleased they had to even though they fitted it wrong, GFD doors were closed by this time as it was late evening on a Friday, with no emergency number to contact.

The only way it could be rectified was by climbing over my back garden wall and by luck my back door was open to gain access from the inside of my home. If my backdoor wasn’t open, I’d of been locked out of my home until Monday in the cold, heavily pregnant.

Then as a gesture of “goodwill” they sent me out a thumbturn cylinder as I didn’t like that the door had to be opened inside by a key, again they tried to blame me for this saying I agreed to it, but this is my first time ordering a door and I wasn’t sent over confirmation of images and description, and the key required to open from inside doesn’t meet health and safety requirements in the event of a fire especially with young children to think about, therefore I mentioned I’d of preferred a thumbturn lock and was unaware I had ordered the key option, this has arrived and is gold/brass whilst the entire door has silver detailing ie letter box, handle, knocker etc. It looks even worse than it did before.

The company are now trying to blame me for not noticing this prior to fitting, even though I explained I had someone else collect this due to being unwell in my final stages of pregnancy and not living at the address yet. Surely as a company they would’ve known the colour and details of the door I’ve ordered and ensure it matches that and doesn’t look like it should be on a different door.

They are now refusing to rectify, even though I have explained I’m in my third trimester and pregnant and between me and my partner taken 2 days off work unpaid for their fittings, both times the fitters didn’t even have the decency to arrive within the slot booked.

Secondly this company are not following the Consumers Rights Act 2015:

* Goods Must Be: Of satisfactory quality, fit for purpose, and as described
* Repair or Replacement: After 30 days, consumers are entitled to a repair or replacement. If this fails, a price reduction or final right to reject (refund) applies.
* Services: Services must be provided with reasonable care and skill, within a reasonable time, and for a reasonable price.

I do not appreciate this company acting as if they are doing me a favour by providing a thumbturn lock….If the door was fitted the first time correctly, and sent out without damage and fault, I would’ve not had to had this door rectified with paint and a different lock.

They are now keen to request the final half of the payment without fixing these issues and telling me if I fix myself and get a matching colour thumbturn lock that I will not have the 10 year guarantee and it will be void. Feels a bit fraudulent to me.

I would honestly consider going elsewhere, there are lots of other companies out there after researching that supply and fit the same doors for much less with most importantly better customer service.

Very good service from order to delivery and door is excellent would highly recommend to others looking for a replacement door

Great product. Fitted on time with no issues. Great service throughout

The timescales quoted for this project were off by weeks. We were told 4/5 weeks from order which would have taken us into December - a busy time I know - but we didn’t get out door installed until 9th Jan. Communication about fitting date was wrong with the supplier and installer blaming each other. Installation ended up three days later than we were told. Thankfully the door is beautiful and the installers were professional. Be very wary of ordering if you’re on any kind of tight timeline.

Great communication and customer service. Even when there was an issue with the glass before it was delivered, GFD quickly sorted this and didn’t cause any delay