Timberwise Reviews 

Very poor service. Had to chase up report numerous times. Finally got hold of report and it was obviously a generic, cut and paste job. Report states "no urgent" work needed - had a another company do a survey and was given a comprehensive report within 48 hours with itemised jobs and costings. Essentially paid £300 for a fancy looking report with no substance. Definitely will not be using the service again.

Sent an email to say how bad service was and was given a very poor response.

Engaged the services of Timberwise to carry out a dry rot survey on my house in Cardiff and to carry out the remedial works to eradicate the rot. From start to finish couldn’t fault them - Dan who did the survey and Adrian who did the work were both excellent - thank you, I really appreciated your professionalism and support- K J

Steve came this morning to survey a property which I bought in August and in which I am having salt contamination in conservatory wall.
He is knowledgeable and extremely helpful. He checked the house and explained me everything in details.
Will 100% recommend.

Very happy with the works carried out on our living room where the damp course needed replacing. Andy carried out a thorough survey and selected the works that were needed to get us watertight and smelling sweet again. Jan and Graham were efficient prompt and very professional, cleaning up after themselves as they worked. We can definitely recommend this company. Thank you all.

I used Timberwise on 7th January 25 to have a survey on a property I purchased in August and had concerns about damp.
The surveyor was very proffesional and listened to my concerns . was able to explain her findings and provided photos and a written report to confirm I did not have a damp issue.
From the initial phone call to Timberwise to the day of the survey I felt confident how the firm has dealt with my problem.
My only regret is I wish I would have used them months ago when purchasing the property ,but now I'm so glad to have found them and would recommend them 100%

Very satisfied with how Timberwise treated dry rot in our home. The survey from Ian was very thorough and he really took the time to understand the situation and wrote a very detailed review. We were also pleased that he was able to fit us in a week earlier than expected as we were impatient to have the issue sorted as soon as possible. Very impressed by James, who carried out the large majority of the works, was very friendly and extremely hard working and thorough. I should also mention Jimmy, who took care of the replastering, as well as Connie and Jackie in contracts for providing all necessary information. It felt reassuring to work with a company like Timberwise during such a stressful time.

Timberwise were fantastic in all aspects of the process after we found dry rot in our front room. I submitted a survey request on their website and within a day someone was in touch and we had a free survey booked. Our surveyor, Dan, was thorough and informative and provided a comprehensive report once we'd agreed to the quote. Having discovered the dry rot in the run up to Christmas we were worried we wouldn't be able to get anything sorted in time, but Timberwise were able to fit us in and the work started very quickly. Our technician, Adrian, was fantastic - punctual, hardworking and great to chat with, and completed everything to an incredibly high standard with lovely plastering and even managing to match the skirting boards which are unusually high. He went out of his way to source these so we're very grateful! Having his reassurance and 40 years of expertise was also invaluable. Overall, I cannot recommend this company highly enough and they made an unwelcome discovery just before Christmas a lot less stressful

The response by Timberwise to my review, once again highlights everything I have said. A lot of slick words, but no substance behind them, no offer of reasonable compensation! Just a corporate fob off. Customers deserve better.

If you have a problem, Timberwise are a nightmare to deal with!

After treating some timbers in my loft, they clearly had an accident. I pointed out the staining to my kitchen flooring, before the technicians left my property.

I suggested to the company they send a technician to test my flooring, I didn't even receive a response.

I went to the regional sales manager. He was very charming on the phone, and apologetic, agreeing that my flooring should have been protected, which it was not. He then had the gall to offer me a £50 good will gesture.

Finally I took the matter to the C.E.O. He sent me the most ridiculous response. Rambling on about one of the technicians 25 years of wonderful service, this was not the issue! Absolutely nothing I said was addressed, including the fact that it would have been spatially impossible, for all of the equipment brought to my property, for the treatment, to have fitted into the small wet room, where access could be gained to the timbers! I sent photographs and measurements, this too was ignored. All of them denied any responsibility.

Following a visit from Steve, the timber surveyor, who reassured us that evidence of woodworm in our old house was historical, we decided to go ahead with treatment for an infestation in our outbuildings. Matt and Matty came to do the spray treatment and were polite and helpful. They explained the procedure and left the buildings tidy. Would recommend.

Very fast, efficient and friendly service. Could not have been easier. Ella Munroe was particularly helpful.

After an appalling level 3 survey from our buyer indicating damp throughout the property I contacted Timerwise. Steve Iddon was sent out within 48hrs to complete a full damp survey. Steve was professional, thorough and honest .. and more importantly reassured me the house didn’t have rising damp as previously suggested. The report was sent over the following working day. Excellent, professional and fast service.

Donald was professional and thorough. Would definitely recommend.

Dean did a brilliant job on the wood repairs for five weathered windows on the front of our house, which is in a conservation area, needing sensitive treatment .
He showed a real pride in the work and the end result is great.
Simon and Fionnuala

Dean Foster visited, me thinking I had a damp problem. His knowledge and professionalism and confidence is so reassuring. It didn't take him long to advise it was a condensation problem and advised how I can deal with it. Commented on a couple of other possible problems I thought was present reassuring me all ok.

This was the third time I had dealt with Timberwise and Dean Foster. Previously rising Damp was found and professional, competent staff attended and resolved the issue after Dean's survey. Any follow up questions are dealt with speedily and efficiently. I'm really impressed with Timberwise and Dean for constant honest, easy to access great practice.

Thank you Dean, great service.

Excellent help and advice from Mike Thomas. Highly recommend.

Forrest from Timberwise completed a damp and timber review for an old bungalow in North Edinburgh. He was thorough and very efficient. Most importantly, he was able to answer my technical, and not very easy, questions in a comprehensive manner. I shall mention that I have property related expertise and, in the past, I have required repeatedly a similar service! Overall, Forrest went the extra mile to ensure that he provided a meaningful service. I found him very helpful, experienced and passionate about his job. It is really a pleasure dealing with professionals of high standards, whom don’t simply go through the motions, rushing from one job to the other, but instead they take every step to be helpful and informative! Forest is one of them. I would definitely recommend him and the company without hesitation!

Tim was fantastic
A detailed review of my mum’s house.
Identifying the problems and coming up with solutions.

We had Mark and Jimmy arrive to do the damp works on my property. I was genuinely impressed to have 2 such dedicated professionals complete the work. It was hard work but they carried out their duties without complaint.

All credit to Keith, their boss. Great company, Keith. I will pass your name around.

I had Timberwise do the damp survey in the property i was about to purchase, the report come back with no damp, when i moved in to the property within 1-2 months started seeing damp patches across the ground floor, they have rescheduled appointments months apart and still no visit, i contacted them again today only to find they haven't rescheduled it.
absolute nightmare, i wouldn't of bought the property with damp present as the cost will be excessive to repair, i now have 4 small children staying in a damp property. use another company the service is very poor, if i could rate less than 1 star i would.

Timberwise visited the property approximately 6 weeks after to view the damp, then stated they only check for rising damp, said they would speak with there managers and phone me back Monday with an answer, it’s now Thursday and no contact from them, don’t give these guys business as your not getting the correct service they say they offer

Charlotte from timberwise provided a very detailed survey report of the property I was hoping to purchase.
When a problem occurred with the lender Charlotte went over and above to help rectify the issue.
I genuinely don’t know what I’d have done without charlottes help and assistance.
I would definitely use timberwise again as they really care about their clients.