Time for Paws Reviews 

This company should be ashamed of themselves!! No body answers the telephone and no replies to 5 emails sent. Took my money but don’t bother sending the order placed. Wish I had read all the reviews properly before placing my order and wouldn’t have used this company and spent my money with a different company.

Placed an order prior to Christmas for dog food. order arrived incorrect they had replaced items I had ordered with others that are no good to me as my dog is allergic to the ingredients. Have been trying since 23rd Dec to contact Customer services they have ignored all my emails (5) and I have been unable to reach them by phone. Horrendous company would never use again and would not recommend!!

Didn’t received my order and ignored all my emails

Horrendous Company. Sent me out half of my order and now ignoring all emails complete. Avoid at all costs, money grabbing and down right rude.

I ordered on 25 Dec; it is no 6 Jan 2025 and still no cat food. Obviously I have had to buy elsewhere. Would never use again

Have used this company before with no issues. My recent order was a little late and yodel tracking still said order with sender. Emailed sender but no reply. Got email from yodel this morning to say parcel being delivered in an hour. Parcel has arrived and all good. Looks like it is an issue with yodel not updating their tracking and Time for Paws not keeping in touch with customers. Maybe Christmas period is the issue too. Be patient.

This company used to be reliable but my last order of over £200 was only partially delivered. The company cannot be contacted, they don’t answer the phone, they rarely respond to emails and have no interest in fulfilling the orders they’ve accepted. Not to mention they will keep your payment. In my mind this company is in financial difficulties and anyone placing an order is taking a financial gamble.

I am a regular, loyal customer.
I have used the company for years and have found the online system easy to use, prices are competitive and delivery has always been prompt with no issues.
What I am extremely annoyed about is for many years delivery was free.
Now by virtue of the fact I live in the north of Scotland, on the mainland, I have an additional £4 delivery charge to pay each time. This rankles!

AVOID AT ALL COSTS. Order was not delivered, and now getting no reply to emails. Out of pocket and clearly doesn’t look like I’ll be getting my money back!

Placed an order for cat food on 10th Dec, delivery date was 17th, no tracking number,emailed company took 2 days to reply was passed over to another person still no reply on 23rd they cancelled my order no explanation said payment will be refunded but no date given, shocking customer service would recommend avoiding this company

Terrible experience. I ordered two items, but only one item arrived. The paperwork had 'refund' handwritten beside the missing item, but no refund was issued.

I emailed them on 18/12/24 and was told they’d investigate, but they’ve ignored my follow-ups since. There’s no phone number to contact them. After searching online, I discovered many similar complaints. Avoid this company!!

Placed an order, received conformation via email and also ( very luckily) pay pal, conformation.
The company took my money pretty quickly, and I waited for delivery. The dates came and went, within these times, I emailed three times asked when my delivery was arriving with no response! Had to go through pay pal, and surprise surprise the order here within two days ,well after delivery latest date, but as they received a refund request from me via pay pal, it arrived, shocking customer service.

Placed an order for 48 tins of cat food - just received half of the order only even though the packing slip shows full order. Really pissed off.

Ordered 23 Nov. Part order has arrived today. 18th December.
I had sent 5 emails in those 3 weeks and no response to any of them. Poor service now poor communication. Definitely won't be using them again.

Placed an order Dec 9.Email on Dec 12 saying on its way.Yodel tracking today December 18 says still at supplier?No phone number for company so email instead.Replied we having warehouse issues but hopefully resolved soon.Normally order through Amazon it zooplus and delivery within 2/3 days.Unacceptable and will probably need to buy elsewhere before Xmas but not sure how/if can cancel with this company.Not impressed!

Like others I placed an order on 3 December and received an estimated delivery date of 9-11 December. On 6 December the website order info said "This shipment is on its way". Still says that today, 17 December, and needless to say nothing has been received.

I have used this company successfully for years and they used to deliver within 2-3 days. The parent company then changed a few years ago and the delivery times extended. But, in contrast, the wild bird food company owned by the same parent company is still excellent. Something seems to be logistically amiss with the pet food side. Maybe they can't cope with pre-Christmas demands or their suppliers are struggling. I am as confident as I can be that I and others will get our orders but hope it is this side of Christmas.

Dreadful company; ordered on the 1st of December, now the 17th of December, no customer service despite 3 emails to them apart from one email on the 10th saying it was sent, but that was a lie. I have now received a full refund from Paypal..... AVOID

Made an order on the 3rd December and received confirmation that they had my order and then... Silence.

It has now been over 2 weeks and despite my chasing for an update, I haven't heard a thing from customer service. My items haven't even been shipped. I have now asked for a refund but again, silence.

Such a terrible service even for this time of year.

This company is a joke. Order placed 2 weeks ago & still no update. Will not be buying again from them. Communication is poor. Dont know how to get a refund refund. Dont waist your time & money.

Ordered 28th November. Delivery estimated 4th to 6th December. It’s now the 14th emailed twice no reply and still no items. Gutted and money down. Will not be using this company again!