Timex Reviews 

Dreadful customer service. They use DHL eCommerce for delivery, which is the first delivery company I've had experience of lying about me signing for a parcel. I've been going around in circles with customer service about getting a refund but apparently I have to wait for an investigation with DHL (which I've now signed two forms for) to conclude, even though I've provided a screenshot of the tracking, which has no delivery photo on it.

Filled in my details on the website to get the 15% discount, did it twice and on neither occasion did the code come through. Contacted Timex and aside from an automated response, I was told ‘a human’ needed to provide me with the code. Still waiting and every time I call customer services it says the office is shut (even though it’s in regular business hours). Not a great start to my proposed purchase.

Really nice watch, good display clarity, interface and Indiglo but security "safety" screws are a con. Battery lasted 3 months, may have been assembled a long time ago. Two of four screws were triangular security screws. "This is to keep kids safe". No this is to make battery replacement exclusive (only at a very few retail places) and difficult and more costly for consumer. When do kids have access to jewelers screwdrivers to remove mini Philips screws? I was quoted £18 at listed Timex repair shop - but they failed to do it, did not have that triangular screw driver so had to buy my own. Replaced with normal screws. How to sink your reputation due to management identifying a walled garden to build. Will not buy Timex again.

Awful company, bought a watch about a month back, the tracking and photo clearly shows wasn’t delivered to me but company don’t care. Stay clear

The watch came with two faults. Local agent only repaired one and claimed that the other fault was inherent in all digital watches. What a load of bulls...
Not in one that cost AUD390.00.
Its now been nearly three months of dealing with "customer service" without any resolution. Never again Timex and Global-e!

I bought a watch for my son's 18th. Within 2 weeks a pin on the strap had fallen out. Cannot get hold of anyone to get it repaired or replaced. All the emails seem to be bots. The most disappointing service I've ever experienced and I would give fewer stars if I could.

Bought a Harry Potter watch, within three weeks the indiglo light stopped working, changed the battery but the indiglo light still didn’t work, within two hours of the new battery fitted the watch was already losing time. Very poor quality and when I contacted Timex for help and support they didn’t want to know and miraculously couldn’t find any information of my order even though a copy of the order number and receipt were sent. They then stopped replaying. AVOID AVOID AVOID

Absolute awful service they just don’t respond to emails, stay clear

Truly appalling service. We bought my daughter a watch with a unicorn pattern on it. After just 3 weeks the pattern has worn off.

We specifically went with timex instead of a cheap Amazon watch so she'd have a better quality watch. When she got it she absolutely loved it! Unfortunately timex don't care that she's now spent 2 days crying over this and has barely slept. All because their quality is rubbish.

She got the watch as a reward for completing reading challenges. She spent ages choosing the one she wanted and even longer earning it.

Upon contacting timex they just gave me another email to contact rather than sorting it themselves. No sorry, no empathy, nothing. You are one company, do your job and sort it out!

Do not buy from them!

Poor customer service, clueless and garbage.
Was advised with 25% off but no code worked and customer service not bothered.
Stay clear .

attenzione è un sito fasullo, chiedono la registrazione, aggiungi al carrello con tanto di pagamento e poi il vuoto assoluto. Il loro callcenter è staccato, ho provato a scrivere, aspetto ancora adesso.

Terrible. Ordered 3 watches, website shows my order. 2 of the watches are pre orders.

1 watch arrives.

The remaining 2 watches never arrive. Enquire with Timex. They can’t find any outstanding items on my order.

Check the parcel that was delivered and discover a price of paper inside with a handwritten note advising me that the rest of my order was cancelled.

No email. No information on their website, just a crude note.

Avoid buying from them.

Took my time to make my choice received my welcome discount, paid and checked out. Only to find that my selection was out of stock!!! :(
Received notification from customer care that they are still using MANUAL STOCK CONTROL.
The last time I checked it is 2026 or have I been transferred to a different year?
Come on ! Must do better.

If a shop has an item for sale with a sticker on it saying 25% off, then they have to give 25% off that item.
The watch I wanted was clearly advertised as having 25% off, but the discount code wouldn’t work. I contacted them and they refused to honour the discount or alter the web page.
Surely this constitutes false advertising?
I had a 15% off code for my first purchase, but the issue really wasn’t the extra 10% offered on the website, It’s was the principal. If something advertise with 25% off, it should have 25% off?

Ordered a watch that was shipped via DHL. DHL lost the parcel, which both DHL and Timex have confirmed in writing. Despite this, Timex has refused to issue a refund or offer a replacement and simply states the matter is “under investigation.” They will not give any timeframe for resolving this or any justification for delaying a refund when it is already accepted that the watch is lost and will not be delivered. There is no good reason for this approach; it wastes everyone’s time and unnecessarily damages what should be an important legacy watch brand. I have therefore been left with no choice but to raise a dispute with my card provider to recover the money.

I purchased a Timex watch for my son
When it arrived it had inadequate packing and the box had been Crushed by poor handling by the courier DHL. I emailed the customer support department and exchanged many emails which went round in circles going no where with a stupid AI bot in the USA. Finally I contacted their EU support email and another bot responded promising to escalate the issue to a real person. Alvin eventually responded with a computer says no response saying that they do not supply replacement boxes. I have now replied asking how I can escalate the issue to a formal complaint!

Buongiorno,
dopo essermi accertato dei tempi di consegna presso il servizio clienti, ordino il nuovo Timex Q Chronograph in versione Peanuts lunedì 1 dicembre, con lo sconto del 20% offerto ai nuovi clienti.
L'orologio sarebbe dovuto arrivare il giovedì 4 dicembre ma non viene consegnato per un ritardo non motivato.
Nel frattempo la Timex propone, per gli orologi Peanuts, uno sconto specifico del 30%.
Chiedo a questo punto se fosse possibile ottenere quel 10% di sconto di differenza a seguito del disagio creatomi. Il Team di Supporto, inizialmente in modo molto gentile, si scusava di quanto accaduto e mi informava che, nonostante non fosse una loro policy, avrebbe richiesto (Cit. "Because your case involves delivery issues and a refund request for a discount difference, I’ll transfer this ticket to a human agent who will handle your request with care").
Il pacco nel frattempo non mi veniva consegnato nemmeno il 5 Dicembre, impedendomi di ricevere l'orologio nei tempi per me necessari (era un regalo da consegnare al momento stabilito).
Non essendo a casa nella settimana successiva, ero costretto, a quel punto, a riprogrammare la spedizione per il 15 Dicembre (ovvero ben oltre la data in cui lo avrei dovuto regalare).
Nel frattempo è proseguito lo scambio di e-mail con l'agente che stava seguendo la mia pratica, il quale mi chiedeva le prove dello sconto del 30% riguardante l'orologio in questione - come se fosse completamente disconnesso dalla policy della sua azienda.
Tuttavia, essendo passati diversi giorni, lo sconto era ormai terminato e pertanto inviavo la prova richiesta solo mediante lo screenshot della email pubblicitaria ricevuta ed attestante uno sconto generico sugli articoli Peanuts, non sull'orologio specifico.
All'agente della Timex, come se lavorasse per un'altra azienda e non potesse accedere alle loro stesse policy, tuttavia, non bastava, continuando ad insistere sul ricevere la prova dello sconto sullo specifico orologio, ormai non più dimostrabile in quanto l'offerta, come detto, era scaduta.
Il 15 dicembre l'orologio nel frattempo mi veniva consegnato.
In conclusione:
1) ho ordinato un orologio pagandolo più del dovuto,
2) ho avuto il disagio di ben 2 mancate consegne in 2 giorni diversi che mi hanno impedito di fare il regalo previsto,
3) il servizio clienti Timex mi ha preso in giro per tutto il tempo.

Non comprerò mai più da TIMEX.

Purchased 2 watches from Timex website, both returned. One just wasn't right for me, the other was badly built. Refunded quickly, no issues. However, when I have left reviews these have either been deleted by Timex or the amount of stars given has been changed to reflect better on them. I've noticed poor reviews left by other people but have then had the stars increased by Timex. Shame as they make nice watches but I would not trust them.

Comprato orologio per regalarlo , uscito difettoso la gioielleria non ha voluto né sostituirlo né cambiarlo con altro prodotto pagando la differenza , ora devo aspettare 40 giorni per la riparazione , praticamente un regalo mai usato e già riparato ! MAI PIU

Purchased a Timex Ironman watch direct from the Timex website in the UK. Wore it for 2 weeks. Wore it in the bath a couple of times. Water ingress into the display. Watch now unusable. Tried to return but their process is a (deliberate) pain in the butt. So, decided to just throw the watch out with the trash and write of the £90.