Timpson Reviews 

I took my watch to Princess Park Sutton Coldfield Timpsons kiosk to have my Longines watch battery changed on 24.06.2026. .I was asked to come back in 20 minutes as their were a couple of other customers at the same time as myself. I picked up my watch and on arriving home a few minutes away I noticed it wasn’t working.
I called the kiosk a few times no answer. When I got through, I explained that my watch wasn’t working. I was told it was broken & he asked me to bring my watch back and needed a service. He assured me that it would work afterwards & quoted £260 plus vat…Maybe a bit less depending on what type it was. This concerned me. If he had changed the battery earlier he would have known the inside mechanism of my watch.Also why did he not tell me the battery change did not work?
i decided to get a second opinion the next day. I learned that the battery in my watch had not been changed & there was nothing wrong with it. It is now working perfectly.
I contacted Timpsons customer services to tell them what had happened and I was told by Vicky that he needed further training.
The watch specialist that I took my watch to told me that the battery they took out was dead. He hadn’t even opened my watch. It’s disgraceful.
If I had not seeked a second opinion I wouldn’t have been any the wiser. Yes my watch is old but it is not broken. All it needed was anew battery. Be careful.

Had three keys cut at Linwood branch about 6 weeks ago. All three keys have started to rust. When I complained I was told it must be my fault if the keys are rusting and that I shouldn't use them as particles of dust can damage the lock. Utter crap.

I can't recommend Dani at Timpson in Shepton Mallet highly enough. From the moment I walked in, he was welcoming, knowledgeable, and genuinely happy to help. I needed a replacement key and fob for my car. He made sure I get what I need. His attention to detail and commitment to getting the job done right really stood out.

The key works perfectly. It's rare to come across someone who combines professionalism with such friendly customer service.

A real credit to Timpson. If you need a replacement key or any of the services they offer, ask for Dani, you won't be disappointed. Highly recommended!

I used their key-cutting kiosk located inside B&Q Norwich North and it went well. It took a little longer than other kiosks I've used, but was fine.

Avoid them and do prefer locksmiths! Booked a lock change 10 days in advance and they kept postponing the appointment, because there was "too much traffic" one day, and the next day their car broke down and so on...

I went to go in to the Biddulph branch this morning and have been back multiple time, the shop is closed. I walk in to town to go and put my Irish lottery on in the bookmakers and the guy who works at timpsons Ant is sat playing the gaming machines in the bookies asked him when he was going back he said he wasn’t sure. I will take my business elsewhere

Went in to the Witney branch in Sainsbury’s, for two battery changes for two watches. I also asked for a couple of links to be taken out of my Armani watch as well as the battery change.

Well, I am sad to say that I left the store with one watch as the “technician” behind the counter had, in his owns words, “obliterated” the watch strap. He made an assumption that the strap was made of steel and not ceramic, and used a more high powered tool, absolutely trashing the strap. The fact that these people make assumptions over products and property, when they claim to be professionals concerns me.

To give some shroud of credit, they made every attempt to find a replacement strap. However, the watch has been discontinued and finding a genuine was a challenge.

It has been now left for me to make a claim and be “paid out” of the watch. I made the claim a month ago and still have not heard anything. Thankfully I have taken the watch back as it was a 21st present from my parents. So to leave it with them was not an option.

Safe to say I will not be using their services again, despite paying for lifetime battery replacements. Would have given 1 star had they not tried to replace the strap first. Even then it was someone else trying to clean up the mess. More training needed or at least higher staff with some knowledge around watches.

Unless you want your watches destroyed and never wear them again. Go somewhere else, I am beyond devastated.

Once again, Chris came to the rescue on my daughter's cadet shoes. He stripped the polish off and started again. He also gave her some polishing tips and offered her a tutorial when she is next there. Chris is very kind and helpful. I would definitely recommend.

What can I say about Graham in the Naas store. He is absolutely incredible and can mend just about anything. On top of that, he was able to facilitate me twice on the spot. No wait time. He is so wonderfully nice and accommodating. Thank you so much Graham.

I visited Timpsons at Tesco TrentVale Newcastle under Lyme today, 20th June
Lee who assisted me could not have been more helpful! I just needed soles of favourite sandals glued at the front, he did that for me explaining that I should wait 30 mins before pressing together which I did. Great result 👏 Thank you Lee.
He also said he would not take money foe the small task. However, it meant a lot to me.

Outstanding. Noel came to my address in Manchester at pretty short notice, after I finally managed to evict my ex-partner.

Noel was friendly, warm, polite, incredibly efficient and he helped me test out the new locks before he left. After an immensely stressful day, with a lot of upset, he was a delight to speak with.

Thank you so much for being so kind and patient Noel. You gave me back my security and for that I can’t thank you enough.

Job Number: 947110

As arranged I took my 7.5m motohome into Adsa (Ipswich) to have a key programmed. Liam although had accepted the programming of the key must have been having a bad day as he was RUDE and didn't want to do it, was insulted I already had a fob. He lost the business for a full set of Transit & Belingo keys that I didn't have a fob for and the key that was ordered for the habitation door, he can keep as I'm going elsewhere. This guy really needs to take a look at his behavour, gives Timpson & ASDA a bad name.

Visited Morrisons Derby for new leather watch strap and battery. Sara fitted both for me. All done efficiently and for reasonable price.

Elaine the customer adviser at Timpson Thamesmead, has been soooo helpful with me this week!
Cheerful, helpful, informative and very polite 👍
She has changed watch batteries for me, took in and given out dry cleaning to me, helped me with some photos I needed printing and keys cut!
Elaine is easily a 10/10 for her helpfulnessness, cheery disposition and so helpful.
This Timpson is the best service provider around, Nicola and Elaine are excellent at their jobs!
Thank you to both

I am extremely disappointed with Timpson's customer service and handling of my complaint.
I entrusted them with an expensive Canada Goose coat for cleaning and paid £69 for the service. When the coat was returned, the authenticity hologram was missing. Timpson rejected my complaint and refused to accept responsibility, despite the hologram being present when I handed the coat over. They also declined to offer even a refund for the cleaning service.
The missing hologram may affect the coat's authenticity verification and resale value, which is particularly concerning given the value of the garment. Instead of providing a satisfactory resolution, customer support simply dismissed my concerns.
Based on my experience, I would not recommend entrusting luxury or high-value items to Timpson for cleaning. If something goes wrong, do not expect customer service to take responsibility or offer a fair resolution.

Burnley Charter walk Timpsons Should be reported to trading standards Priced a golf buggy key at 30 pound .Absolute rip off merchants .Same Key cut at Birros market Street Colne for 15 pound .Do yourself a favour and don't use Timpsons

Natalie at Totton, Southampton, went above and beyond expectations to have my motorcycle gloves repaired. They are expensive gloves gloves let down by poor Velcro fastenings, and as they re my favourite gloves I asked if a repair was possible. Now wearing them again in comfort.

Excellent customer service from a very helpful guy at the Asda Sovereign Harbour store. It was only a minor issue with a watch strap but Paul was courteous and obliging. I couldn’t have asked for more. Thanks Paul.

High Barnet branch.
I left my partner's watch with your branch for a replacement battery. Following a subsequent appointment, I unfortunately forgot to return to collect the watch. I later contacted the branch and explained that I would collect it on Monday.
Due to work commitments, my partner attended the branch on my behalf to collect the watch. Unfortunately, the sales representative refused to release the watch, stating that my partner was unable to provide proof that he was authorised to collect it on my behalf. This was despite my partner providing a description of me and showing a photograph of me. The sales representative acknowledged that he recognised me from my earlier visit, yet still declined to release the watch.
While I appreciate the importance of safeguarding customers' property, I was extremely disappointed by what occurred when I returned to the branch today. During our conversation, the sales representative described my partner as "acting weird" and stated that he "smelled of alcohol". I immediately informed him that my partner does not drink alcohol. Despite this, he repeated the comment rather than acknowledging that his assumption may have been unfounded.
What I find particularly concerning is that my partner is a stroke survivor and, as a result, may occasionally present with differences in speech, mobility or communication that are not immediately apparent. These are examples of hidden disabilities. I would expect customer-facing staff to demonstrate sensitivity, professionalism professionalism and awareness when interacting with individuals whose presentation may be affected by a disability or medical condition.
The comments made about my partner were inappropriate, unprofessional and could reasonably be perceived as discriminatory. Rather than making assumptions about a customer's behaviour or condition, staff should be mindful that there may be underlying medical reasons for how a person presents.

I am also concerned that, when challenged, the sales representative chose to persist with these remarks rather than reflect on the possibility that he had misinterpreted my partner's presentation. Such comments have the potential to cause distress and offence, particularly to individuals living with hidden disabilities and their families.

Very pleased with my experience with Miraz, (at the Sainsbury’s, Cambridge Heath Rd, Whitechapel, London): a knowledgeable and courteous young man. I was confident he knew his stuff and that my watch was in good hands! Would highly recommend. Thank you again for your help.