Timpson Reviews 

Went to their Sidcup B&Q kiosk, spent an age scanning keys, then when it got to the payment screen, the card reader failed. B&Q staff can't help and the so-called helpline sent me round in circles, so, after 20+ minutes, I gave up! What a waste of time, do not use these.

Phoned Up Timpsons in Berryden Road to Get a Car Key Cut , The Guy Bill tells Me to Bring My Vechile in
Next Day I Drive 30 miles in To Aberdeen and Was Told Their Was NO ONE to Cut My Car Keys As He Wasn't in Today.Just to Piss Me Off.

So Annother Waste of My Time Driving 30 miles Home. 60 miles in total Not to Mention the Fuel
Try Putting Your Staff on a Key Cutting Course or Have the Decency to Put on Your Website The Days the Compent Key Cutting Member of Staff is ON or OFF.

Have read the previous comments and agree with them 100%. Aaron in the Morrison's, Hamilton branch is an extremely helpful and knowledgeable young man who is a credit to himself and the company. Can speak highly enough of him.

Jamie at kidlington shop was very helpful when handing dry cleaning in. Explained all very well about how they would try with the stains but wouldn’t do it to much incase of damaging item. Was very helpful and polite

Excellent service at Timpsons at Tesco in Carlisle. The young lady who dealt with us (Kira) was incredibly helpful and very accommodating. She solved our problem and suggested an option for a second issue that we had.

Usually have an amazing regular employee who goes above and beyond - however today I got to the store 30 minutes before it was due to close hoping to put in a warranty repair for a necklace, and this new employee said he didn’t have time because it would take him 20 minutes to submit. I’ve done this process before and at most it took 10. What’s the point of advertising you’re open to a certain time if you’re not going to serve or help customers? He then closed the store completely 5 minutes early. Just say you close earlier if you’re not going to allow customers to use your services.

Purchased a dog identification tag here. Sturdy robust tag with a substantial loop for the split ring, it should have lasted for years but the engraving was of poor quality. No depth, lettering very shallow and 6months later is barely legible and needed replacing.
It was the most expensive tag I’ve ever bought, my usual “go to” local place’s machine was out of order.
It was approx £15.
On a positive, their key cutting, altho expensive is excellent.

My watch was in need of a new strap as it is 56 years old. I was in sainsburys at watchmoor park near sandhurst, who has a simpsons shop inside. I was greeted by Jackie who showed me a selection of straps to fit my watch and duly set about to loosen the pillars holding the straps in place that had set rock solid with the passing of time. After a short spell and friendly converse my watch had a lovely leather strap and even the omega clasp was transfered over, a great job done at a good price thanks Jackie 😄

I recently visited my local Timpson shop in Adel Leeds to have a battery fitted and while I was there I had my watch cleaned but during that process the pin holding the bracelet part of the watch fell out. The extremely helpful assistant called Peter kindly fixed a new pin. Unfortunately this one also fell out so I took it back. Peter was still there and was very apologetic and fixed the bracelet again this time telling me he had made sure it wouldn't happen again.
Just like to say I received an excellent service from Peter, he couldn't have been more helpful. A credit to Timpsons. Thank you.

Patrick at Tesco Orpington told us about the 3 for 2 key deal which we were grateful for because these keys are £26 each.
Much apprecuated

Very disappointing company - I purchased a ‘battery for life’ for my watch, which means I paid extra so whenever my battery stops they will replace free of charge. I was given a tiny bit of paper 2 years ago to prove this! As was a long time ago I lost the bit of paper and my watch stopped. I found my proof of purchase from my bank statement but Timpson won’t accept this as proof and will only allow the receipt as proof! If I had been told this in the shop it would have been helpful. Very disappointing and a waste of my money to Timpson.
I did contact Customer Services and they offered 50% off future batteries, but I did buy the battery for life so not happy.
Thanks for your response below.
I did contact Customer Services and they will NOT honour my purchase.
Really strange as I have my proof of purchase.

My wife paid £15.95 for a simple change of a £3 Swatch battery in a North Bristol shopping centre. She was advised to perhaps change the (old) watch if the problem continued: a classic “managing expectations” strategy.In the event the watch promptly lost time overnight. Investigating, the battery compartment was dirty and had not been cleaned. The battery was not taken from a fresh packet even if it was unused.Went to the branch and was refused any kind of refund or apology. It was explained to me that the (exorbitant) price was because it was a “service”. What kind of service leaves a watch losing time with a wholly unprofessional battery change? Bought a new battery elsewhere, spent 5 mins cleaning the compartment and replacing Timpson’s battery. No further watch issues though total cost now exceeds £30. Conclusions: a) unprofessional work by the branch manager b) no concept whatsoever of Customer Service by the colleague I spoke to. Lord Timpson, the good Socialist that he is, might want to ditch the ermine, roll up his sleeves and ensure his brand understands that it is not acceptable to provide substandard and ripoff service to those who (used to) trust a name.

2 keys now that have been cut by Timpson and they have bent and broken in the locks. No strength, really disappointed with the quality of their keys and its cost me a lot to get back in!

Harrison was so helpful polite and professional really helped me in the waltham abbey branch

This review is for Timpson Maldon Tesco. I took my shoes in for a new sole and quarter tipped heel on a Monday to be collected on Friday, I needed them for work on Friday night. The guy I spoke to on collection informed me that he could not locate the heels and gave me the impression that he couldn’t care less. The sole that he stuck on were coming off as they hadn’t been stuck on properly. I took the shoes to Timpson at Maldon Morrisson the guy in there could not have been more helpful and did the heels while I waited. Be careful were you get your shoes done def would not recommend Timpson at Maldon Tescos

I took a laptop/handbag in to be repaired - a small amount of stitching was needed on the strap.

The bag was bought in Greece (I live there) and was excellent quality thick leather. It cost me 140€ 12 months ago and was the kind of bag that will last for years. I use it twice a year when I travel to the UK as it fits my laptop.

When I went to collect it 2 days later, not only was the stitching substandard (crooked and white thread instead of brown) but there was a huge streak of glue down the front.
I was asked to leave it for 2 more days - I couldn't as I was travelling to London that day, and heading straight back to Greece after. I asked what they would do if they had it a further 2 days and was told they would use 'Solaway' on it. I asked if they had some in store - which they did - and then whether I could take some with me to do it myself - as its highly flammable they said no.

I asked if they would use Solaway on it now - they tried, it didn't work. It was then suggested that I could use the line to incorporate a 'design' on the front. I was shocked! Then I was advised to contact customer services.

6 days of to-ing and fro-ing with their customer service dept, to eventually be told they dont replace 'new for old' and would give me £75. They wish to retain the bag for 'training purposes' - no problem as its now useless to me, but the hassle of trying to deal with this whilst in London on a work conference and arrange with a friend in the north to take the bag back has been stressful. That was then added to as I am now at the airport STILL trying to resolve this, whilst my friend is stood talking to the Area Manager in Burnley Timpsons!

I am insulted with what is a wholly unacceptable situation, in many ways.

Long overdue review. A while back I had decided to use their services of photo printing. After a couple weeks since handing the film negatives in store to a member of staff, not being given updates or much information on my order, I decided to call customer care as I felt the college who served me seemed uninterested in helping me. After having spoken on the phone and emailing customer care, I was informed that the photo negatives (my order) never left the store. So if my negatives never left the store and are neither inside the store, that only leaves me to think that they had been disposed of. I was eventually reimbursed for missing items and given £50 and store tokens as an apology however, I would of preferred to of had just received my photos that I paid for. I'm writing this review to inform people of my experience and to recommend going to snappy snaps or to even take a chance on any other branch regarding photo printing. Whilst I was lucky enough to of had found a few of the photos that were lost as negatives and had been already printed out, stored in old albums during the time of moving house, they still lost 4/7 photos including the original negative strips and I highly suggest you don't take that risk.

The man working at the westcroft store in Milton Keynes is absolutely brilliant. He’s such a nice guy and is just so helpful. Couldn’t ask for a nicer person to talk to and to help with anything. Big him up! (Can’t remember the exact date I went but he is the tall man!)

Had my Oris automatic watch fixed and serviced by Timpsons. Excellent service, reasonable cost and returned in great condition, pressure tested and keeping excellent time. Would reccomend to anyone looking to have a watch fixed or serviced. Helpful staff at the local branch and good communication from workshop it was sent to.

Bloke at "PHOTOS" TIMPSON in pool Camborne was Awesome!
Could not have been more helpful. Please pass on my compliments and gratitude