Timpson Reviews 

Bought a new car key a year ago which had sprung apart, went back (but I had no receipt) for help.

I wasn’t able to pay another £50 and couldn’t find my proof of purchase. The wonderful lady, Dawn I think, was fabulous, taking my key apart and reassembling it so I could use it.

She couldn’t have been kinder or more helpful. It was a wonderful experience and truly reflected the company I have always believed Timmons to be.

The ‘branch’ was outside the Asda store on the Brombrough Retail Park Wirral.

I can’t recommend the Timpson Welling branch highly enough. Our only key had snapped, and we were worried we’d be facing a much bigger problem. The team went above and beyond by carefully soldering the broken key back together so they could cut a new one for us.

The level of customer service was outstanding. The staff were friendly, knowledgeable and genuinely cared about helping us. Nothing felt like too much trouble, and they took the time to make sure everything was sorted properly.

It’s rare to come across such excellent service these days, and their kindness and professionalism made a stressful situation so much easier. I would highly recommend the Timpson Welling branch to anyone. Thank you again for going the extra mile.

Took my Seiko watch into your Goole branch for service and repair.
Could i give a shout out for Elliot the person doing the repair in the shop at the time, nothing was too much trouble for him.
He’s a credit to your company.
Many thanks Phillip Noon.

Poor! Every year I have to get a watch battery replaced here! Since when did watch batteries only last 12 months. When I was young they lasted at least 5 years!

Timpsons Woking

I went into Timpsons in Woking yesterday to see if I could get a shoe repaired.
One of my pool slides had come away on the side. I was hoping it could be glued back into place.
Sam, not only repaired my shoe he didn’t ask for payment. He said if I was inclined I could put a donation into the Timpson Foundation tin on the counter

Went in to Timpson White Rose Leeds with my Omega Seamaster Quartz to enquire about a battery change - 70 pounds for a 1 year warranty, 100 pounds for lifetime warranty. Are you having a laugh? I have a watch case opener so I ordered a Renata Long Life battery for £2.92 and it took me precisely 4 minutes to change the battery. Absolute rip off prices from Timpsons.

Used key cutting machine in B and Q Netherfield Victoria Retail Park
Location 60096
Machine took payment and was heard cutting and dropping metal but no keys delivered into collection box
B and Q staff helpfully checked box to make sure then said ring helpline which I did at 13.39
Robot just kept going thru menu options asking lots of questions then saying 'Goodbye' and hanging up on me.
Promised email receipt never arrived
£14 and half an hour of my life.

Timpsons outside the Roehampton ASDA . I was desperate to get my sandals repaired they are v old. Kane was so helpful and patient he carried out the repair there and then. He even showed me how to access an app through which I could obtain an identical pair !! What a kind and affable young man. Excellent customer service.

Really want to support Timpsons as they have a really good ethos. However, spent £80 with them yesterday, on three sets of keys and two standard watch batteries. That was with the third set 'free' and 10% discount, because we had to wait for the operative to come back from a break. This seems really expensive. I don't think I have ever paid more than £10 for a watch battery, and the keys were standard Yale and Chubb keys.

Brand new shoes that DM wouldn’t repair, on off chance took them to Timpsons Whitehaven…..repaired in minutes, very pleasant and friendly service, also got some keys and electronic fobs, which were done quickly and efficiently and placed on the keychains I had purchased! Fantastic customer service and not expensive, will definitely return

Used the machine. 3 keys cut and not 1 even fits in my lock.

Phone lines not open took it to a store who refused to help. Doesn't want it coming out of his stock

My reply to timpsons,
I emailed last week, no response and I shouldnt need to email again.

I recently had a very nice pair of curtains cleaned @Timpson in Eastbourne .When I got my curtain back the lining was covered in dog hair ! Honestly it looked like someone had dragged it on the floor of a kennel. The local shop was happy to take them back for re-clean. They were not able to deal with the complaint locally and asked the customer service personnel Joanna to contact us . We collected our curtain back and it was still covered with dog hair although admittedly not as heavily as the first time round .
When we contacted the local Timpson for comments and refund , we were directed to speak with Joanna in Customer Services based in Manchester , bearing in mind we waited the whole of June for a call back , again Joanna wasn’t available for another week !
Finally spoke with Joanna yesterday and followed up with emails and photos of how I cleaned the curtains with a lint roller ,the dry cleaning ticket showing the cost , and evidence of at least 9 parts of my curtain where the lining had come away and the bottom of the curtain got all bunched up and wasn’t laying flat .? Then to be asked for more receipts of all the costs . The story goes on …. But finally have been assured I’ll get a refund for the £80 I paid for the cleaning . And was offered vouchers as compensation for future use at Timpson !! Will I ever take anything delicate or expensive there?? My curtain would have been cleaner if I had just brushed off the dust and steam cleaned it myself .

The guys who work at Timpsons next to Tesco on Cardiff Road, Newport, are a credit to the Company.
Very friendly and helpful.

I had to write a review following some great customer service by Timsons. I had a slight issue in one of the shops whereby my lifetime guarantee (for a watch battery) was changed to a 12 month, however, the way head office dealt with it was impressive. They simply reissued me a new lifetime guarantee. In addition, once, around 3 years ago, I paid for some keys that subsequently didn't work, head office simply refunded the amount on the receipt. Generally, my experience with Timpsons is very good, whatever I go in for, and on the rare occassion (twice) things haven't been great, head office simply rectify it instantly, it's very impressive. Today, I went into Timpsons with my new lifetime guarantee and the guy fitted a new battery, and gave further advice on my watch - it's generally impressive. I like that fact this is a family run business and I am happy to continue using them.

Charged my disabled wife £29 for small strap and battery they did not fit the battery.my wife went back
A few days later to ask could they please open the said watch 3guys were on and they said it would cost
£19 to do that she said she was not going to get
Overcharged again this was the Cheadle shop. At
Sainsbury’s. Another rip off company.buy your batteries
On line

North Walsham branch. Three visits to get a car key cut as a spare. Still no success. No contact as promised from manager. Rubbish service.

At last, after 4 visits I got the new spare key cut. But today I tried to get another car key cut for another vehicle, as organised with the manager last week, but with no success as the machine that interrogates the vehicle is broken. Another wasted journey.

I had an absolutely outstanding experience today in Twickenham branch of Timpson with the charming chap Harry. He could not have been more courteous knowledgeable and helpful. I was impressed enough to write this review. He is ex excellent representative of Timpson. He should be promoted I believe. Thank you Sir John for employing such a wonderful chap
Jennie Alkawari...

In Alton have used before and today having been unable to connect base of a Skagen ladies watch myself Mel did it for me at no charge which emphasises the attitude of community and helpfulness.
Would recommend fully

Never let them send your shoes away for repair. Mine went on May 2nd. I still don’t have them back. They’re saying the middle of August.

Disgusted. Bought a new key fob as the remote lock buttons had worn down. Replaced all electronics then took key to Timpsons to be recut. They refused. Would only do it if they supplied the fob (absolutely identical to the one I bought for £4.50) at a cost of £50+. What a rip off!!!!