Tobermore  Reviews 

86
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Aftercare non existent when thier product failed fitted by one of their approved installers. Be careful when buying any of their Secura products.

Beoordeeld met 5 van de 5 sterren

I requested a home visit from the Tobermore website. This service is excellent and our Area Manager Mr Jason Collinge was very professional and helpful from start to finish. I decided to go for... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very pleased with how professional and helpful Mark from Tobermore was. He visited my property to give some advice and guidance on their blocks and what makes them different from other block pavi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

20 years ago we used Tobermore products in our home landscaping project. They are still perfect. I have a planted, raised border on one side of the garden and wanted to replicate it on the other side.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Baksteenfabrikant

Geschreven door het bedrijf

Tobermore manufactures hard landscaping products for the domestic & commercial markets. Tobermore serves the UK & ROI markets. Product ranges include paving blocks, walling systems & permeable paving.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

86 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,0

Alle reviews

(86)

8 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Avoid at all costs

Avoid at all costs. Sell you a paving flag that's bowed and blotchy in colour throughout and tell you it's within british standard when you question it.... two reps came out measured the flags, agreed with me some were not within the standard. Then they were 'supposedly' going to report to the quality team and get back to me. But that was followed up by an email from Tobermore telling me the case was closed. Should I add no mention of the colour issue was ever addressed. Spent almost £3000 on substandard product. Absolutely disgrace.

6 juni 2023
Review zonder uitnodiging
Logo Tobermore

Antwoord van Tobermore

Hello Ryan, We are sorry you were not happy with the service you received but we can confirm that all procedural steps were completed. Please see summary below.

Our team arranged a site visit on 5th April 2023 and demonstrated the flags supplied to this project are within tolerance by using a BS calibrated notch bar which is the only accurate way to measure flatness and bow of flags.

Our flags are manufactured and tested in compliance to BS EN 1339:2003, we have a quality management system in place to ensure compliance to this standard. We can confirm that the product supplied to this project met the requirements of this standard therefore we cannot provide any further assistance on this matter; we have now closed your case.

Beoordeeld met 1 van de 5 sterren

From the day my drive and patio was laid

From the day my drive and patio including paths was laid. There was a complete difference in the colour of the two halves of my drive. I brought this to the attention of the paving company and they told me they would get it sorted. Tobermory visited my home twice over the last year but would take no responsibility kept saying it was the salts coming out. Now after 12 months finally they have taken it all up 200 square meters. I have now paid over £3500.00 and the merchants have paid the rest to have a far better product from Marshall’s. The comments made by your other customers in their reviews is exactly what I experienced. I only got the job sorted when I told I was going to my solicitor that seemed to get them focused. The paving company even tried cleaning my paving and all the colour washed down the road. Wish I had never seen Tobermore paving my new paving looks fantastic if anyone is thinking of having a paved drive make sure you go and see drives where tobermore bricks have been used and speak to the customer wish I had

10 februari 2024
Review zonder uitnodiging
Logo Tobermore

Antwoord van Tobermore

Hello Mr & Mr Bishop,

Thank you for taking the time to write a review, we are deeply sorry that your Tobermore products did not live up to expectation. This is disappointing to hear and something we take very seriously at Tobermore as we hold ourselves to high standards in both our products and customer service. We have passed your comments on to our product development and customer care teams and want to ensure your voice is heard as we continue to improve.

Please feel free to get in touch at choosetobermore@tobermore.co.uk should you wish to discuss the matter further.

Beoordeeld met 1 van de 5 sterren

Slabs not fit for purpose

Slabs are easily scored and have no longevity. Appear to be produced cheaply almost sprayed on the top. I was informed that the colour pigmant is concentrated in the top 3rd of the slab which is clearly not true as when they arrived chipped you could see the grey concrete underneath. Awful product.

5 februari 2024
Review zonder uitnodiging
Logo Tobermore

Antwoord van Tobermore

Hello John,

Thank you for taking time to express your views. We are saddened to hear you were not satisfied with your Tobermore flags. All our paving flags and blocks are manufactured to a very high standard with only the best quality pigments and undergo rigorous testing and quality assurance to maintain standards. We apologise that you feel that you did not receive this level of quality. We have passed your feedback onto our products team. Please don’t hesitate to get in touch with any questions you may have.

Beoordeeld met 5 van de 5 sterren

Fantastic service and fantastic…

Fantastic service and fantastic products. I have Sienna on my drive and Historic on my patio. These products have transformed my outside space.

10 mei 2023
Review zonder uitnodiging
Logo Tobermore

Antwoord van Tobermore

Hello Mrs Devlin,

Thank you for your kind remarks! We are thrilled to hear you love your Tobermore products as much as our other customers. Our vision is to transform places through great experiences and products so we are delighted to hear this rings true for you.

We appreciate your review and hope you enjoy your new patio & driveway at your home!

Beoordeeld met 5 van de 5 sterren

Great service from a local company

*** UPDATED 25 MARCH 2024 ***
It is a shame it took you 18 months from my original post to reply - by which time Owen had left and you closed your Bangor office.

We ordered paving for our garden from the Bangor office, and were delighted with the process from start to end.
Owen was extremely helpful, and kept contact with us throughout the project to ensure all was well.
I have no hesitation in recommending this company.

8 november 2022
Review zonder uitnodiging
Logo Tobermore

Antwoord van Tobermore

Hi Mark,

Thank you for your fantastic review, we are delighted to hear you had a great experience with us – our customers are at the heart of everything we do.

We thrive on this type of feedback and our mission at Tobermore is based on creating great products and great experiences for our customers and we’re so happy that we were able to make it happen for you.

Thanks again.

Beoordeeld met 1 van de 5 sterren

Poor Tobermore Products

Our front garden was laid with Tobermore products in Dec 2020. We were not impressed when first laid and we are even less so now. They chip easily, they discolour easily and although the paviours are all meant to be the same colour there are clearly 2 different shades in our garden which now looks very shabby. They were also not helpful when we contacted them to express our dissatisfaction. We cannot recommend their products and would suggest that anyone thinking of doing so should be very careful and perhaps ask to see gardens locally where their products have been laid. I'm happy to send anyone a photo of our front garden to show how it looks.

26 september 2022
Review zonder uitnodiging
Logo Tobermore

Antwoord van Tobermore

Hi Al,

We are sorry to hear that you were not happy with the finished look of your project. Whilst we have several factory procedures in place to help control shade, colour and texture within and between batches we cannot guarantee consistency 100% of the time.

We provide advice to all paving contractors and merchants on how to achieve the best colour blend with Tobermore products, we apologise that this wasn’t to your satisfaction. Please get in touch if you would like to discuss the matter further.

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