We are dealing with Tadhg O Connor’s for a long time and have never had a bad experience. Their products are very competitively priced and their staff are a pleasure to deal with.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
If I could give no stars I would. Don't bother ordering anything for delivery. There online service will calculate delivery which is fine but when you have it all paid for and waiting delivery they w... Toon meer
Bedrijf heeft geantwoord
This is customer service at its Irish best. Ordered items online (great website experience) - confirmation received - got an email about an hour later “would I accept a substitute for an out of stock... Toon meer
Bedrijf heeft geantwoord
Great value and service. Got delivered told would b end of week and arrived on the Wednesday. Staff very friendly and quick back eith sn email when I had and questions .will be back for sure thanks... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bouwmaterialen marktplaats
- Sanitairwinkel
- Slaapkamermeubilair winkel
- Elektrische apparatuur groothandel
- IJzerwarenwinkel
- Loodgieterwinkel
Info over Tadhg O'Connor Ltd.
Geschreven door het bedrijf
Tadhg O'Connor Ltd is a prominent Builders Providers and Home Improvement Centre, serving as one of Munster's leading establishments. With a legacy of 45 years, this family owned and operated company has been an integral part of West Limerick's business landscape. In 1978, Tadhg O'Connor Senior, a teacher at the time, recognized an untapped market in Rathkeale for a Builders Providers store. Embracing the challenge, he embarked on this endeavor, and the rest is history.
Building upon the foundation laid by their father, Tadgh’s sons now lead this family business and have embraced the opportunity to steer the company to new heights. Their ambitious vision and passion for innovation shape the company's present and future. Through unwavering dedication and hard work, Tadhg O'Connor Ltd have expanded over the years to three stores. Two builders’ providers outlets in Rathkeale and Newcastle West which include garden Centre's, as well as a state-of-the-art Furniture & Electrical showroom spanning 40,000 square feet in Rathkeale.
Community engagement is ingrained in O'Connor's business ethos. Alongside providing employment to nearly 100 individuals across our three stores, we have consistently supported local charitable, social, and sporting organizations, a commitment that will endure. At Tadhg O'Connor Ltd, our knowledgeable team sets us apart, consistently delivering a friendly and reliable service that goes above and beyond for our customers.
Our company mantra, "From Foundations to Furnishings," aptly reflects our ability to cater to a diverse range of needs, whether for professional builders, tradespeople, or home DIY enthusiasts. Our stores offer an impressive selection of goods, guaranteeing satisfaction from the moment you mark out your foundations to the day you settle in and rest your head on a pillow.
Proudly affiliated with Topline, Ireland's largest DIY buying group, we can provide competitive prices and a wide array of products to our local community and beyond. Topline, operated by Amalgamated Hardware PLC, stands as the leading DIY/Building Materials Buying group in Ireland, comprising over 90 affiliated members who independently own and operate more than 160 stores nationwide.
A significant milestone for our company occurred in 2020 when, after 42 years of brick-and-mortar operations, we made the decision to establish our online presence. Under the guidance of our accomplished marketing and e-commerce manager, Michael Sheehan, our team successfully developed a fully functional e-commerce website. This platform enables us to showcase our complete range of products and services to customers across Limerick and beyond.
Currently, we offer over 12,000 products online, serving customers in all 26 counties of the Republic of Ireland. Our nationwide delivery service ensures swift access to our products, complemented by a same day "Click & Collect" option. Rest assured, our dedicated e-commerce team guarantees a seamless shopping experience, mirroring the quality service you would receive at our physical stores. As we continue to innovate, we have several major projects in the pipeline, ensuring that we stay at the forefront of technology and advancements in our field.
Contactgegevens
New Line, Rathkeale, Co. Limerick, V94NT99, Limerick, Ierland
- 06964386
- customerservice@toc.ie
- www.toc.ie
4,4
Uitstekend
423 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I ordered 7 of the slogan mugs
I ordered 7 of the slogan mugs. I only realised after that there was a promo code that gave a discount. I got in contact with Ciara who sorted out the issue for me. She was very helpful and I was very grateful.
Order came a few days later and I was very happy with the mugs and service. Thanks to Ciara.
25 september 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Kathleen,
Thanks so much for your lovely review! We’re delighted to hear you’re happy with your mugs and that Ciara was able to help sort everything out for you. We’ll be sure to pass your kind words along to her — she’ll be delighted!
Regards,
Michael.
Ordered a chimney cap but it arrived…
Ordered a chimney cap but it arrived broken.I had no issues when I reported it to the shop they just sent a replacement straight away.
28 september 2025
Antwoord van Tadhg O'Connor Ltd.
Hi,
Thanks for your review! We're sorry to hear your chimney cap arrived damaged, but we're glad our team could sort it quickly for you. We really appreciate your understanding and your kind feedback!
Regards,
Michael.
Antwoord van Tadhg O'Connor Ltd.
Hi Vincent,
Thanks so much for your review! We’re delighted to hear your order was delivered quickly and that our driver was helpful. We really appreciate your feedback and hope to serve you again soon!
Regards,
Michael.
Online purchase which became available…
Online purchase which became available for collection in a timely fashion.
27 september 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Mary,
Thanks so much for your review! I’m glad to hear your online order was ready for collection promptly. We really appreciate you taking the time to share your feedback and hope to see you again soon.
Regards,
Michael.
Great store and great staff
Always love visiting the store in Rathkeale, staff always go above and beyond and have great value furniture.
24 september 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Amy,
Thanks so much for the wonderful review! We’re delighted to hear you enjoy visiting our Rathkeale store and that our team always makes your experience a great one. We’ll be sure to pass your kind words along to the staff.
Looking forward to welcoming you back again soon!
Regards,
Michael.
Very efficient processing of orders and…
Very efficient processing of orders and quick delivery.
24 september 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Christine,
Thanks a million for your kind review! We’re delighted to hear you were happy with how efficiently your order was processed and how quickly it arrived. We really appreciate your support and hope to serve you again soon!
Regards,
Michael.
Great communication
There was a very short delay with the order but it was communicated straight away so I knew about it & was updated immediately....nothing like good communication.
23 september 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Trish,
Thanks so much for your lovely review! We’re really glad to hear you appreciated the communication and updates on your order — we always aim to keep our customers informed every step of the way.
Thanks again for your support!
Regards,
Michael.
Antwoord van Tadhg O'Connor Ltd.
Hi,
Thank you so much for your kind words! We’re delighted to hear you were happy with our service and speedy delivery. We look forward to helping you again soon.
Regards,
Michael.
Took order and wasn’t able to fulfill it
3 september 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Tony,
Thanks for your feedback. Unfortunately, on rare occasions we may not be able to fulfil an order due to stock or availability issues. We appreciate your understanding and will continue working to minimise this happening in the future.
Regards,
Michael.
Ordered plasterboard from here
Ordered plasterboard from here, came in a timely manner. Is what it is but it did arrive with some damage to it which was possibly during transportation. Not a big deal, some of the plasterboard had chipped/ fallen out of the side. I didn't need the whole piece so I didn't feel the need to stir up something.
Couldn't fault a thing otherwise.
3 september 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Claudia,
Thank you for your order and for taking the time to leave feedback. We’re glad to hear it arrived promptly, but we’re sorry some of the plasterboard was damaged in transit.
If you had contacted us at the time, we would have been happy to make it right — please feel free to get in touch with us with more information and we’ll investigate further.
We appreciate your comments and hope to serve you again.
Regards,
Michael.
Drops it on doorstep
Fast delivery, driver left the tumble dryer outside the front door, wouldn’t bring it inside. As a woman living on her own, I wasn’t impressed. Wouldn’t buy from them again.
11 september 2025
Review zonder uitnodiging
Antwoord van Tadhg O'Connor Ltd.
Hi Audrey,
We’re truly sorry to hear about your recent delivery experience and we want to sincerely apologise for the disappointment and inconvenience this has caused you. We completely understand how frustrating it must have been to have your tumble dryer left outside and not brought into your home, particularly as you mentioned living on your own.
For orders delivered outside of Co. Limerick, we work with a third-party courier service. As outlined in our shipping terms, their service is limited to kerbside delivery only, which unfortunately means they are not insured or able to bring items inside a property. We recognise that this can be very difficult for customers in situations such as yours, and we are truly sorry that this was the case with your order.
Your feedback is extremely valuable to us, and we will take it on board as we continue to review the partners we work with and the delivery options we provide. We never want a customer to feel unsupported, and we regret that your experience did not reflect the level of service we strive to offer.
Please accept our sincerest apologies once again, and if we can help you in any way now or in the future, we would be more than happy to assist.
Regards,
Michael.
Absolutely fantastic service
Absolutely fantastic service! I had an issue with my Sage Barista coffee machine, and the team couldn’t have been more helpful. I was provided with several different options, including a full refund. Delivery of my replacement was incredibly quick, and the whole process was handled with such professionalism and care.
Michael and Brianna were genuinely focused on customer satisfaction. It’s rare to find service at this level, especially when making such a big purchase, and it has given me huge confidence in shopping with them again. I will definitely return for future purchases and highly recommend them.
9 september 2025
Review zonder uitnodiging
Antwoord van Tadhg O'Connor Ltd.
Hi,
Thanks so much for taking the time to leave this review — we really appreciate it. I’m glad we could get your coffee machine sorted quickly and that the replacement process went smoothly.
I’ll pass your feedback on to Brianna too . We’re grateful for your recommendation and look forward to helping you again in the future.
Regards,
Michael
Paid for Diamond coat ronseal which was…
Paid for Diamond coat ronseal which was then out of stock and couldnt be sourced from the supplier! I thought the price was too cheap, perhaps you need to update your website. Product readily available elsewhere albeit at a higher price.
29 augustus 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Stuart,
Thank you for your feedback, and we’re very sorry for the frustration caused. On rare occasions, stock levels don’t update quickly enough online, which unfortunately led to this product showing as available when it wasn't.
We’ll continue to review our stock systems to avoid this happening again. We refunded you straight away when the issue was identified, but if there’s anything further we can do to make this right, please don’t hesitate to contact us directly.
Regards,
Michael.
Online mattress Shopping
1st online purchase of a mattress. Unfortunately the 1 I ordered was not in stock, but it was replaced within 24 hours with a different model from same manufacturer as we agreed. My credit card was refunded within 2 days with the price difference. The prompt delivery by DPD also impressed me.
28 augustus 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Helen,
Thanks for your feedback. We’re glad we could sort the replacement quickly and refund the difference without delay. It’s good to hear the delivery went smoothly too – enjoy the new mattress.
Regards,
Michael.
Best thought ought pfo email I ever…
Best thought ought pfo email I ever received.
All gro stakes ordered were defective and could not be sourced elsewhere.
28 augustus 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Jim,
Thanks for your feedback. We’re sorry to hear about the issue with the gro-stakes. Please get in touch with us so we can look into it and help – you can reach us at 069 64386 or email customerservice@toc.ie
Regards,
Michael.
Poor communication and service
My granddaughter asked me to help her buy a special umbrella on line as a birthday gift for her mother as her old one broke. We searched online and found the perfect colour one at TOC. Nearly a week went by without any communication from TOC. I received an email 6 days after the order saying there was a slight delay. I replied the following day to be told it would be sent out that afternoon. In the afternoon I received another email to say they didn't have the colour that was picked. Yes funds were returned but it is not professional to let a customer wait a week before informing them they were out of stock especially when the website stated there were 5 in stock. I've hade to travel an hour away to go shopping to look for another umbrella urgently as I didn't want to disappoint my granddaughter having no birthday gift for her mother. Buying online I deliberately picked an Irish company. Very disappointed with the service. Very poor communication. One frustrated grandma trying to explain why it's good to buy Irish!
22 augustus 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Laura,
Thank you for taking the time to share your experience. We’re very sorry for the disappointment and inconvenience caused, especially given the special occasion for your granddaughter and her mum. We completely understand how frustrating it must have been to wait nearly a week before being updated, and then to hear the item was unavailable despite showing in stock on our website.
This is not the level of service or communication we want to provide. We are currently reviewing our stock management system and communication process to ensure customers are notified of any issues much faster in future. While we did process your refund promptly, we recognise that this doesn’t make up for the frustration and the extra effort you had to go to in order to find another gift.
We truly appreciate your support in choosing to shop Irish, and we’re sorry we let you down on this occasion.
Thank you again for your feedback – it will help us improve.
Regards,
Michael.
Antwoord van Tadhg O'Connor Ltd.
Hi Alan,
Thank you so much for your kind words! We’re delighted you had a great experience with us and really appreciate you taking the time to share your feedback. We look forward to helping you again soon!
Regards,
Michael.
Prompt delivery.
30 juli 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Pat,
Thanks for your review! We’re glad to hear you were happy with our prompt delivery — we look forward to serving you again.
Regards,
Michael.
Antwoord van Tadhg O'Connor Ltd.
Hi,
Thanks so much for your review! We're glad to hear the phone was answered promptly and your product was ready and delivered quickly. We really appreciate your support and hope to help you again soon!
Regards,
Michael.
Excellent service and price
Next day delivery! Free shipping. The only shop that had more than 4 in stock. And almost 15 euro cheaper per item. An excellent experience overall. (Purchased Dulux 10L paint)
7 juli 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Peter,
Thank you so much, Peter! We're delighted to hear you had such a positive experience — from our next-day delivery and free shipping to the great value and stock availability. We really appreciate you taking the time to leave a 5-star review. Looking forward to helping you again soon!
Regards,
Michael.
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