We are dealing with Tadhg O Connor’s for a long time and have never had a bad experience. Their products are very competitively priced and their staff are a pleasure to deal with.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
If I could give no stars I would. Don't bother ordering anything for delivery. There online service will calculate delivery which is fine but when you have it all paid for and waiting delivery they w... Toon meer
Bedrijf heeft geantwoord
This is customer service at its Irish best. Ordered items online (great website experience) - confirmation received - got an email about an hour later “would I accept a substitute for an out of stock... Toon meer
Bedrijf heeft geantwoord
Great value and service. Got delivered told would b end of week and arrived on the Wednesday. Staff very friendly and quick back eith sn email when I had and questions .will be back for sure thanks... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bouwmaterialen marktplaats
- Sanitairwinkel
- Slaapkamermeubilair winkel
- Elektrische apparatuur groothandel
- IJzerwarenwinkel
- Loodgieterwinkel
Info over Tadhg O'Connor Ltd.
Geschreven door het bedrijf
Tadhg O'Connor Ltd is a prominent Builders Providers and Home Improvement Centre, serving as one of Munster's leading establishments. With a legacy of 45 years, this family owned and operated company has been an integral part of West Limerick's business landscape. In 1978, Tadhg O'Connor Senior, a teacher at the time, recognized an untapped market in Rathkeale for a Builders Providers store. Embracing the challenge, he embarked on this endeavor, and the rest is history.
Building upon the foundation laid by their father, Tadgh’s sons now lead this family business and have embraced the opportunity to steer the company to new heights. Their ambitious vision and passion for innovation shape the company's present and future. Through unwavering dedication and hard work, Tadhg O'Connor Ltd have expanded over the years to three stores. Two builders’ providers outlets in Rathkeale and Newcastle West which include garden Centre's, as well as a state-of-the-art Furniture & Electrical showroom spanning 40,000 square feet in Rathkeale.
Community engagement is ingrained in O'Connor's business ethos. Alongside providing employment to nearly 100 individuals across our three stores, we have consistently supported local charitable, social, and sporting organizations, a commitment that will endure. At Tadhg O'Connor Ltd, our knowledgeable team sets us apart, consistently delivering a friendly and reliable service that goes above and beyond for our customers.
Our company mantra, "From Foundations to Furnishings," aptly reflects our ability to cater to a diverse range of needs, whether for professional builders, tradespeople, or home DIY enthusiasts. Our stores offer an impressive selection of goods, guaranteeing satisfaction from the moment you mark out your foundations to the day you settle in and rest your head on a pillow.
Proudly affiliated with Topline, Ireland's largest DIY buying group, we can provide competitive prices and a wide array of products to our local community and beyond. Topline, operated by Amalgamated Hardware PLC, stands as the leading DIY/Building Materials Buying group in Ireland, comprising over 90 affiliated members who independently own and operate more than 160 stores nationwide.
A significant milestone for our company occurred in 2020 when, after 42 years of brick-and-mortar operations, we made the decision to establish our online presence. Under the guidance of our accomplished marketing and e-commerce manager, Michael Sheehan, our team successfully developed a fully functional e-commerce website. This platform enables us to showcase our complete range of products and services to customers across Limerick and beyond.
Currently, we offer over 12,000 products online, serving customers in all 26 counties of the Republic of Ireland. Our nationwide delivery service ensures swift access to our products, complemented by a same day "Click & Collect" option. Rest assured, our dedicated e-commerce team guarantees a seamless shopping experience, mirroring the quality service you would receive at our physical stores. As we continue to innovate, we have several major projects in the pipeline, ensuring that we stay at the forefront of technology and advancements in our field.
Contactgegevens
New Line, Rathkeale, Co. Limerick, V94NT99, Limerick, Ierland
- 06964386
- customerservice@toc.ie
- www.toc.ie
4,4
Uitstekend
423 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van Tadhg O'Connor Ltd.
Hi Brendan,
Thanks so much for the great review! We're really glad you found the service quick and easy. If there's anything you ever need, we're always here to help.
Regards,
Michael.
Antwoord van Tadhg O'Connor Ltd.
Hi Kieran,
Thank you for the great review! We're glad to hear everything met your expectations and that your order arrived quickly. We really appreciate your support – hope to serve you again soon!
Regards,
Michael.
Very happy customer.
I ordered 2, 5litres of Ronseal plus.Delivery was quick and efficient and I was very impressed by the way the paint was so securely taped up and packaged extremely well also.I would order from here again. Thank you.
29 juni 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Caroline,
Thank you so much for your kind review! We're delighted to hear you were happy with your order and impressed by the packaging and delivery. We take great care to ensure everything arrives safely and promptly. We really appreciate your support and look forward to serving you again!
Regards,
Michael.
Airstream Filter Eco Charcoal Filter Set B
I ordered filters for the hood, on the website itself and in the photo everything was identical to mine that needed to be replaced.
A completely different product arrived, twice as big and does not match the photo in the product description on the website.
I had to return it. I paid for delivery twice at my own expense. Although I think it was not my fault.
But I contacted customer support quickly...
21 juni 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Stefani,
We're genuinely disappointed to see you've left a 1-star review following your recent experience. We’ve carefully checked the product we sent and can confirm that the image, description, and specifications on our website match the supplier’s official information.
When you contacted us to return the item, we promptly provided return options, and at no point was it mentioned that the product image or description was incorrect. If you had raised this concern at the time, we would have looked into it further and done our best to help.
We always aim to resolve issues quickly and fairly, and it's disheartening to receive such a low rating when we were not made fully aware of your concerns. We welcome honest feedback, but a 1-star review in this instance feels very unfair.
If you'd like to discuss this further, we're more than happy to talk, you can call us on 069 64386 or email customerservice@toc.ie
Regards,
Michael.
Great to deal with
11 juni 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Thomas,
Thanks so much for the great review! We're really glad you found us easy to deal with – looking forward to helping you again soon!
Regards,
Michael.
Very good and fast service.
18 juni 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Paul,
Thank you for your kind review! We're glad to hear you were happy with our fast and efficient service. We really appreciate your support and hope to serve you again soon!
Regards,
Michael.
Handling queries and resolving issues
I recently purchased a 20 inch pro+ chainsaw, assembled it and proceeded to do some work.there were issues in relation to starting chainsaw from a cold situation, spoke to customer service representative in TOC.arranged for collection of chainsaw by courier and delivery of a replacement chainsaw (new),all without any additional cost to me.i find this to be exceptional quality of service, in a world where it is sadly lacking. All conversations were courteous and friendly and professional
9 juni 2025
Antwoord van Tadhg O'Connor Ltd.
Hi,
Thank you so much for your thoughtful review.
We're really pleased to hear that our team could resolve the issue quickly and to your satisfaction. Providing friendly, professional service and standing by our products is something we take great pride in.
We're glad you had a positive experience and truly appreciate your support!
Regards,
Michael.
Antwoord van Tadhg O'Connor Ltd.
Hi Mary,
Thank you for your kind review! We're glad to hear your order process was smooth and delivery was quick. We hope to serve you again soon!
Regards,
Michael.
Antwoord van Tadhg O'Connor Ltd.
Hi Paul,
Thank you for your kind review! We're glad to hear you were happy with our service and speedy delivery. We look forward to helping you again soon!
Regards,
Michael.
Great service ,helpfull friendly staff
13 juni 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Jason,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and found our staff helpful and friendly. We truly appreciate your support and hope to see you again soon!
Regards,
Michael.
Excellent Cistomer Service
The man on the paint counter was so helpful. He was respectful and knowledgeable & nothing was too much trouble
21 juni 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Mary,
Thank you so much for your kind words!
We're delighted to hear you received excellent customer service. We'll be sure to pass along your lovely feedback to Trevor in our paint department — he'll be thrilled to know he made such a positive impression.
We really appreciate you taking the time to leave a review and look forward to welcoming you back again soon!
Regards,
Michael.
Don't use online ordering
4th time I've used the online ordering and 4th time it has gone wrong. Don't seem to have a clue what they are doing.
10 juni 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Ian,
We've searched our system and unfortunately, we can’t find any orders associated with your name or email address. We've also checked our email and chat communications and found no record of any contact from you or your email.
Could you kindly let us know if the orders were placed under a different name or email address? We’d really appreciate the opportunity to look into this properly and see what went wrong.
As you can see from our previous reviews, we pride ourselves on delivering exceptional service both online and in-store. This kind of feedback is not something we take lightly, and we’d love the chance to make things right.
Regards,
Michael.
DO NOT BUY FROM THIS STORE
Zero customer service when a faulty electrical item was returned to them. No feedback, no apology for the inconvenience and several weeks later issue still not resolved.
10 mei 2025
Review zonder uitnodiging
Antwoord van Tadhg O'Connor Ltd.
Hi Síle,
We're very sorry to hear about your experience and truly apologise for the lack of communication regarding your faulty electrical item. This is not the level of service we aim to provide.
We appreciate you bringing it to our attention and will be passing your feedback directly to the Furniture & Electrical Store Manager to ensure it is addressed appropriately. Could you please contact us with your full name & phone number, so we can get this issue resolved as soon as possible.
Regards,
Michael.
This is customer service at its Irish…
This is customer service at its Irish best. Ordered items online (great website experience) - confirmation received - got an email about an hour later “would I accept a substitute for an out of stock item ?” Said yes !! The sub was slightly more expensive, but nobody came looking for the difference. All items shipped next day.
18 juni 2025
Review zonder uitnodiging
Antwoord van Tadhg O'Connor Ltd.
Hi Michael,
Thank you so much for the lovely review! We're really glad to hear everything went smoothly with your order and that you were happy with the service — that’s exactly what we aim for. Delighted the substitute worked out too, and we appreciate your understanding. Hope to see you back again soon!
Regards,
Michael.
They have excellent customer service
They have excellent customer service. The first delivery left me short an item. They returned with the missing item the same day. If you have any queries etc They will get back to you straight away. I had ordered awkward heavy building items and the delivery guys were so helpful. They brought everything in to the back garden without even having to ask. If there was 10 stars would give them and more. Thanks to everyone working in TOC.. Highly appreciated
3 juni 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Sandie,
Thank you so much for your amazing review and kind words! We’re delighted to hear you were happy with our service, especially the quick follow-up on your delivery. Our team always aims to go the extra mile, and it's great to know the delivery crew made things easier for you. We truly appreciate your support — your 5-star rating means the world to us!
Thanks again from all of us at TOC.
- Michael.
Antwoord van Tadhg O'Connor Ltd.
Hi Michael,
Thank you for your kind review! We're glad your order arrived quickly and in perfect condition. We appreciate your support and look forward to serving you again soon! 🌟
Regards,
Michael.
Antwoord van Tadhg O'Connor Ltd.
Hi Michael,
Thanks so much for your review! We're really glad to hear your order arrived quickly and that you were happy with the price. We appreciate your support and hope to serve you again soon!
Regards,
Michael.
Takes hours to ring customers back if…
Takes hours to ring customers back if ye ring back at all
14 mei 2025
Antwoord van Tadhg O'Connor Ltd.
Hi,
Thank you for your feedback. We've looked into this in more detail and can see an order was placed on 14/05/2025. We spoke with you over the phone to assist in placing the order, and at your request, arranged for same-day delivery, which we were happy to accommodate.
We're sorry to hear you felt there was a delay in communication. If you could provide more details regarding your comment about call-backs, we’d really appreciate it, as we’re always looking to improve our service.
Regards,
Michael.
Was delivered really quickly
20 mei 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Joanne,
Thank you for your review! We're glad to hear your order was delivered quickly — we always aim to get things out to our customers as fast as possible. We appreciate your support and hope to serve you again soon!
Regards,
Michael.
Picture of a powerhose on their website…
Picture of a powerhose on their website did not match the contents of the box. Description did not give details. When I realised I contacted support. Was offered a return, but I had already used before I realised. Asked for a partial refund as a show of good faith on their error but was denied. Significant cost to obtaining the add ons that appeared included in the website purchase
13 mei 2025
Antwoord van Tadhg O'Connor Ltd.
Hi Dave,
Thank you for your feedback, and we're sorry to hear about your experience.
We always aim to provide clear and accurate product information, and we regret that, in this case, there was an error with the image and description, which did not match the contents of the box.
As our support team explained, we were happy to offer a full return and refund. However, as a discount was already applied to your order, we were unable to offer an additional partial refund.
We understand this may have been frustrating, and we appreciate you bringing it to our attention. If there’s anything further we can do to help, please don’t hesitate to get in touch.
Regards,
Michael.
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