Toomey Motor Group - Toomey Chery Basildon Reviews 

I would like to say a huge thank you to Ellie Barker at MG Toomey Motor Group for the excellent customer service she provided.

From the moment I arrived, Ellie greeted me with a lovely smile and made me feel genuinely welcome. I had arrived an hour early for my MOT and service, and she went out of her way to manage getting my car booked in earlier than scheduled, which I really appreciated.

Ellie was warm, friendly, professional, and her customer focus was second to none throughout my visit. She is an absolute credit to the company and made the whole experience very pleasant and stress-free.

It’s because of people like Ellie that customers continue to come back. Outstanding service thank you again.

I am very happy about the service I received today. Ellie Barker was amazing, very kind and helpful. Thank you!

Great experience. Asked for an early pick up and they managed to provide. Reminder the day before as well. Highly recommend. Great customer service from Ellie too.

HAPPY with service and returned service Mr Lewis

Easy systems, short wait time and everything clearly explained by Ellie

Renault at Toomey, Basildon. After calling Joe and telling him what I was looking for, he found an amazing deal. Nothing is too much trouble, Joe is brilliant, concise and goes above and beyond for his customers. I highly recommend Joe and Renault at Basildon. We will be recommending Joe to all friends and family.

Amber was very helpful, clear communicator and the coffee was good. Very efficient and update was clear.

Gio was very helpful, an asset to your team!

Amazing service from Gio today can’t thank the team enough

Called Toomey Vauxhall looking for a car spoke Dan sorted a car. Then Kat took over paperwork all sorted and picked car up within 24hours. What a brilliant service. Thank you for all your help and assistance.

Thank you Ellie B for all your help. Excited service

I purchased a car from a lovely salesman called Chris, who has been great BUT we rejected the car due to being faulty and since then, the after sales service has been abysmal. I no longer have my previous 72 plate mokka which I parted with alongside £2000 to buy a 24 plate grandland which we had to reject due to a turbo problem. My concern with this dealership is the management team, a man called Dan apparently, who has called me once throughout this traumatic process, never even apologising, just wondering where I’d got my replacement car from, which then cost me additional money to try and get to work. It is still ongoing, no one replies to my endless emails and we are now more than a month in waiting for a refund of gap insurance. I have now had to lodge a formal complaint to compensate for the poor experience and frustration that we have been through, that is if the manager can be bothered to reply!

I chose this large dealership and paid more than market value for a 2023 Citroen Relay because I believed buying from an official dealer would be safer and more reliable. I even told the sales representative, Gavin, that similar vans with the same mileage were cheaper on AutoTrader, but I preferred to pay more for peace of mind and to avoid future problems. He told me they would never risk the reputation of their brand or franchises for small profits, so I trusted them.

I purchased the van, but on the very first journey home it started showing electrical faults and it was not driving straight. I reported this by email immediately and even said that if the issues were minor, I could fix them myself. Shortly afterwards, the lights stopped working, gear changes became problematic, and when I inspected the vehicle more closely I found signs of previous repair work and non-factory sealant.

The van had been sold as an approved used, accident-free vehicle. They took the van back to inspect it, and after 28 days told me to collect it. I then discovered they had carried out repairs without my knowledge or consent, despite me requesting rejection under the Consumer Rights Act 2015. They did not clearly explain what repairs had been done or provide proper transparency.

My rejection was initially refused, so I had to escalate the matter to the Financial Ombudsman. During that process I was threatened with storage charges. Only after I requested an independent inspection did they suddenly agree to take the van back.

I was left without a vehicle for months and lost the ability to work and earn money.

In my experience, this company only seemed helpful until they had my money. After that, the aftersales support, communication and transparency were extremely poor. I would strongly advise others to be very cautious before purchasing here.

I have been back and forth to Toomey the last couple of week’s trying to get my car sorted. I have had the pleasure of being assisted by Shay all 3 times. Not only is she friendly and welcoming, Shay is also informative and extremely helpful.
I never had to call and chase up on my vehicle as Shay was always on the ball with keeping me updated with everything that was going on. Massive thanks to Shay for all her help over the last few weeks, quality customer service!
Tom n Lewis x

Updated Review:

Mr Richard called to explain that the issue was actually caused by the DVLA registration for this specific car. This is something the dealer (Toomey Motor) cannot control. He was very kind and helpful.

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This specific vehicle is being advertised with two entirely different engine specifications across different platforms: On Auto Trader: The vehicle is described as a 1.6L Petrol Plug-in Hybrid (Manufacturer Approved, Euro 6 compliant).

On the Toomey Website: The same vehicle is listed as having a 2.0L Diesel engine with a 6-speed automatic gearbox.

As a consumer, I find this lack of accuracy. The difference between a Petrol Plug-in Hybrid and a Diesel engine is fundamental to a purchasing decision, affecting everything from fuel economy and tax brackets to ULEZ charges and long-term maintenance.

Very knowledgeable and polite

Giovani dealt with my checking in and out and let me know well in advance what was happening

He was really personable and has fantastic custom service skills lovely to be greeted with such a warm kind demeanour

Hopefully everything is good with the car now

Excellent customer service experience. Caitlin Purbrick was very helpful and professional in sorting out my problems. I will always use Toomeys. For me Caitlin has 5 star..xxx
John Oparah

Just visited Toomey Basildon for a recall on my car. Arrived just after 10am, booked in and all done and home by 10.25am. Staff very helpful and friendly and the service was very quick. Well done guys