Tower Federal Credit Union Reviews 

I have had a great experience with Tower so far. They have helped me get established and become a true member. They have good security features and made it very easy doing business with them. No complaints at all!

They offer a cd rate make you give all your personal info to join their credit union and then tell you that you don’t qualify and don’t tell you why?? I should’ve looked at their 2 star rating before wasting my time.

I financed a car through Tower Federal Credit Union and made all of my payment early- never late on a payment. However, I found a better interest rate with another finance company & decided to refinance. I’ve refinanced cars many times in the past, as I’m always chasing lower interest rates. However, I’ve never experienced anything close to what I have experienced with Tower. Here is my experience:
Tower made it extremely difficult for my new finance company to pay off my car. They dragged the process out as long as they could & would not respond to calls or emails by my new finance company or myself. They dragged out this process for a couple months trying to squeeze out every bit of interest that they could out of me. But this isn’t the worst of it. When it finally went through, I had overpaid for fear that I would be left with a late payment on my credit. So I was stuck paying my new finance company along with Tower - so essentially, I was making 2 car payments for the same car. I was told by Tower that they would reimburse me after they close my account officially. Again, this isn’t the worst part.
So when you finance anything through Tower, they require that you open an account through them. I now understand why they require this. So when my account was paid in full & it was time for them to reimburse me, they did so through that Tower account that they make you open and the only way to get your money out is to close that account. Sounds easy, but nope! They make you email them & then write a handwritten letter. But in order to write the letter, you have to wait for the email. Well, they never send response emails & when you try to call, you’re on hold for about an hour each time. This is not an exaggeration! Only for them to tell you to wait for that email that never comes. So essentially, they make it impossible to close your account & this allows them to keep your money. So they’ve been holding a thousand dollars of my money, I’m assuming in hopes that they make it so difficult that you’ll give up & they get to keep your money. I’m assuming I’ll never see that money again. This company is unethical & in my opinion, fraudulent. There are many finance companies out there, choose one that won’t steal your money!

Screw this place. they are the worst bank in existence. i was with them for 5 years and before i left them they did nothing but screw me over. I have run into financial issues and paying on the credit cards is hard. Instead of a nice easy process to work with you to get caught back up you need to write them a letter, give them several monthes of bank statements showing your finances, fill out a form, and a bunch of other things. And then there they MIGHT work with that they will you to get caught back up. also do miss any payments when you are with the bank. these bastards screwed me over 6 monthes in a row for my morgage. i would ask them not to pull any money out and 2 hours later they would take the money i saved to pay for my house. Seriously stay as far from the shit institution as possible

I refinanced my auto loan through a broker and ended up with Tower Federal. This is the worst loan servicer I've ever had. The set the auto-pay date and will not let you change it. If you miss it, they will cancel auto-pay but it is then impossible to make a payment on your loan online through their system. You will have to pay it from your own bill pay. They hide the address to send the payments to make it more difficult. If you ask their online assistant, it's only response is "it's best to make your payment online!" but there's no way to connect your existing bank accounts to transfer money into the required bank account. They offer to "link" your bank accounts, but it's completely useless, as they just show the balances. Not actually linked. Pretty sure the have a strategy for collecting fees as a revenue stream. Surprised I didn't get charged for calling them. FYI - the emails that they send that say replying is an option, they just go into the void. Don't bother. If you call in, on the chance you can reach a person, the service agents seem to also hate their job.

Terrible policies. I had an old account with TowerFCU that I stopped using. I wanted to close it. They said I had to write a letter with my signature and send it to them.

So here's the thing. When calling, I had to give them my SSN, my phone number, my DOB, my mailing address, and even my secret word. Plus two more "security" questions. Yet somehow, all that verification wasn't good enough for them to give me my member's ID since I no longer have it.

Second, because I moved, I no longer received their statements (which apparently don't get forwarded) so I cannot get my member's ID there either. And yet they threaten to charge me $10 if I didn't update my address because, you know, policy.

Now to close an account, all they need is my name and my signature. That's it. Somehow that's good enough for them to verify my identity.

It makes no sense. I had to give away my personal information to verify my identity and got nothing in return. But to close an account, all they need is a letter and signature. That's just a huge turnoff. Stay away from that poor service business.

My wife and I started the process of getting a Home Equity Line of Credit (HELOC) from Tower FCU and they are good for getting 2nd lien HELOCs.

Overall, it has not been too bad working with them except for getting them to make corrections to their paperwork as well as the fact that they are SLOW. Getting to the closing and actually having the HELOC funded took 1-2 weeks longer than it should have and that was basically all due to Tower's end. Just opening a free non-interest checking account to go with the HELOC has taken over 3 days and we haven't got an answer as to what the problem is. You have a $20K HELOC and they are dragging their feet to give you a checking account to use along with the HELOC. ???