I've always noticed Trade in B&Q, never purchased anything before.

When one of their staff approached me to apply for a trade card, when I was purchasing some goods, I was like 'What' I was happy to become a member and then getting my Discount Hip Hip Hooray.

Plus anything you purchase can be returned once it's not used or open and it will be given back as a credit note.

The chap that did the delivery.was very helpful

Great staff who understood the products. Helpful and polite. Very supportive of a customer who is not an expert. Good advice provided by the young lad on the shop floor and the gentleman at checkout as well as the team teader.

Product is great, though we haven't tested it in cold weather yet to see if it really does warm us up. The only glitch was the delivery was delayed by a couple of days. We were given a specific delivery date upon purchase, but another 3 days were taken.

Staff In beckton branch b&Q extremely rude was rude to me a few times short Muslim female with head scarf every time I went to buy something she's being rude "why are you hear again Go home why you keep coming here omg.infront of other customers thinking everyone will laugh at me she started laughing herself her name is nusrat not very good for your company to have staff who are rude

I have been chasing up a faulty product for 2 months now and still no closer to the issue being resolved

Each time we go there we always have a wonderful time talking to Will and Hannah when she is around. They are both so helpful and very friendly. It makes the visit so much better. Thank you Sue

Tradepoint employee's are knowledgeable and VERY helpful

Several issues with delivery, response and getting my refund.

Customer service can’t do anything but escalate with the stores that deliver, been waiting a while for a refund that has been processed incorrectly and items still missing. Have escalated and emailed and no response. So looking to take it further. I’m not one for bad reviews and I don’t really like doing them, but truth has to be aired.
Customer service should be able to handle refunds it shouldn’t be the. Store that does online. Specially when it comes to money as it’s all under B&Q. So that fact aswell: when the stored that dealt with my order and missed out on 20 boards from my order it was a nightmare and I was told to reorder the 20 boards and then contact the store to get another refund, when no one could get hold of the store which would mean I’m out of pocket chasing 2 refunds. (Irony because I’m chasing a refund now)
But I had to drive all the way to the store which wasn’t in my area or close to it either and ended up having to drive an hour away to talk about the boards.
So there’s also that.

At this point I don’t know if I recommend because I’m a tradesperson and I use B&Q a lot. But after this to make big orders I doubt I’ll be using them or recommending other trades or friends:family to use them.

At this point I would like the money back for the client and compensation for the ordeal I’ve had to go through (haven’t mentioned all of it)

The lady at the desk was really helpful. Staff are also helpful.

Nice service always

Items never arrived but kept getting emails to review product! No response from customer service. Very disappointed

The Darlington team are AMAZING!! Go above and beyond and always so kind and cheerful. An asset to the company.

Excellent service, very helpful and professional staff.

To be honest , we have only just started using trade point, but the service we have had to date has been exemplary ! The 2 staff members in the Culverhouse, Cardiff were helpful, knowledgeable and could not do enough to make sure we were happy with the purchase. We are not 100% certain that the date is accurate , but it is within 1 week!

Dear B@Q
I am writing to formally lodge a serious complaint regarding an incident that occurred today at your B&Q Leyton branch, specifically concerning the unprofessional conduct of the on-site manager, Savina.
As a Trade Account holder, I have spent a significant amount of money with your company and have historically valued my relationship with B&Q. However, my experience today has left me deeply concerned about both your customer care standards and your branch-level health and safety protocols.
I visited the Leyton store to seek urgent assistance regarding a faulty Flogas cylinder that I had purchased from B&Q. I discovered the bottle was actively leaking in my garden, presenting an immediate safety hazard. Initially, a floor staff member was incredibly polite, helpful, and attentive. Recognizing the severity of the issue, he called his manager, Savina, over to assist.
Regrettably, Savina’s handling of the situation was entirely unacceptable. She approached the matter with a hostile and dismissive attitude, speaking to me with clear sarcasm and disrespect. Rather than addressing a hazardous gas leak with the necessary urgency, she simply stated that it was "not B&Q's problem" and claimed my contract was exclusively with Flogas. When I calmly asked for clarification regarding this contract, she became visibly annoyed and argumentative. Her communication was highly unprofessional, and she even made a sarcastic remark as I walked away.
While I understand that Flogas ultimately owns the cylinders, B&Q is an official stockist. Dismissing a customer who is presenting a hazardous, leaking product—instead of following standard safety and exchange protocols—is a severe failure of duty of care.
This performance is a terrible reflection on the Leyton branch and has made me seriously question whether I should continue using my Trade Account. Given the safety implications of how this hazardous item was handled, I am also discussing this matter with my brother, who is an investigative journalist.
I would appreciate it if a senior management representative could look into Savina's conduct and contact me to discuss how B&Q intends to resolve this matter safely.

Kind regards,

What complete bunch of incompetent people! TRADE point, how many traders work after 5pm or on a sunday? Yet they want to deliver to a building site on a sunday , not very clever, even though I rang and cancelled the sunday delivery they had scheduled they just ignored me and still delivered it left on a drive in the rain!!if you want to be a trade supplier you need to deliver at trade hours , simple!

The staff were very helpful and cheerful as always.

Good experience polite helpful staff but as an DIY person with carpentry background it would be nice for all card holders to get some small discount at all times bigger discount obviously for builders who spend more other wise the m not gaining anymore buy my purchases so look elsewhere but would prefer to not do this just my opinion

The delivery was excellent, unfortunately the gyproc coving had been badly handled and was damaged, maybe from the factory!
Overall a good experience!