Got approached by a member of staff whilst shopping. Encouraged to sign up when I told him we were upgrading our house. After signing up and looking into what we had to actually spend, completely irre... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The product was fine, but I no longer shop at B&Q unless I can't get it anywhere else since they reneged on their price promise for TradePoint of "Always 10% cheaper". I always get 10% off everyth... Toon meer
I've always noticed Trade in B&Q, never purchased anything before. When one of their staff approached me to apply for a trade card, when I was purchasing some goods, I was like 'What' I was happ... Toon meer
B&Q service is superb. I used the paint mixing service at B&Q Cardiff Gate a fortnight ago to buy paint for a whole house decorating project. The gentleman who served me was ultra helpful, he exp... Toon meer
Bedrijfsgegevens
Over TradePoint
Geschreven door het bedrijf
Welcome to the official Trustpilot profile for TradePoint
Thank you for sharing your review with us. Your ratings and comments are very important to us, as we are able to make improvements to our customer experience based on your feedback.
Explore our extensive range of essential trade building supplies and browse our most wanted building, electrical, plumbing and hardware ranges, tools and equipment, Kitchens, Bathrooms, Appliances, and van essentials for your next job. Shop in-store or on our website today.
Check out our latest Latest offers Contact our Customer support Become a member Building & Hardware Tools & Equipment Kitchen & Appliances Bathrooms & Showers Garden & Landscaping Heating & Plumbing Painting & Decorating Electrical & Lighting Flooring & Tiling Furniture & StorageOur kitchen guarantees explained
Our GoodHome kitchens are guaranteed for up to 25 years
We’ve used high-quality materials and manufacturing techniques to create durable, well-designed products that will stand the test of time. From design to testing, we’ve involved real families every step of the way – our kitchens are made to fit the lives that will be fitting into them.
Contactgegevens
Chestnut Ave, Chandler's Ford , SO53 3LE, Eastleigh, Verenigd Koninkrijk
- 0333 004 9999
- www.trade-point.co.uk
3,7
Gemiddeld
4K reviews
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Tried to place an order online which…
Tried to place an order online which would not go through so phoned they found the order I payed and money taken from my bank, then told I could not place the order and it was cancelled told I would have to place order on trade web site…. Very strange
24 augustus 2026
Review zonder uitnodiging
Antwoord van TradePoint
Hello,
Thank you for sharing your experience. We're sorry to hear about the trouble you faced while placing your order online and over the phone. Please rest assured, we will look into why this occurred and how we can prevent similar issues in the future.
Best Regards, The B&Q Social Media Team.
Looking at purchasing loft stilts which…
Looking at purchasing loft stilts which came to over £70 which I had a £10 voucher, I was not able to apply the voucher. Seems pointless that these are even sent out.
18 augustus 2026
Review zonder uitnodiging
Antwoord van TradePoint
Hello Paul,
Thank you for sharing your experience. I'm sorry to hear about the issue with applying your voucher. Please get in touch with us via DM on Facebook, X (Twitter) and attach your Trust PIlot review, with your full name, first line of your address, your post code and our dedicated customer service team will look into it for you.
Best Regards, The B&Q Social Media Team.
Tell us more about your experience
Tell us more about your experience
I recently purchased a BMW 2 Series and had an absolutely fantastic experience from start to finish. Zeynep and Osman were both exceptional throughout the entire process. They were friendly, professional, knowledgeable and, most importantly, genuinely helpful. They took the time to explain everything clearly, answered all of my questions and made sure I felt completely comfortable and confident with my purchase.
What really stood out was their excellent customer service. They were approachable, patient, attentive and never made me feel pressured into making a decision. They listened carefully to what I was looking for and provided honest, clear and useful advice. Their product knowledge and attention to detail were also excellent, and they went above and beyond to make the whole experience as smooth and enjoyable as possible.
Buying a car can sometimes feel stressful, but Zeynep and Osman made the experience incredibly positive and straightforward. Their professionalism, communication skills and genuine care for customers are a real credit to the dealership.
I’m extremely happy with my BMW 2 Series and would highly recommend the dealership, especially Zeynep and Osman, to anyone looking to purchase a car. Fantastic service and a brilliant experience from beginning to end!
23 augustus 2026
Review zonder uitnodiging
We got gas and it was quite easy they…
We got gas and it was quite easy they came out the guy put in the car for us good price thank you
4 augustus 2026
Review zonder uitnodiging
Antwoord van TradePoint
Hello Peter,
Thank you for taking the time to share your experience with us. It's great to hear that you found the process of getting gas easy and that our team was able to assist you effectively. It's always our goal to provide good service and value. We appreciate your feedback and look forward to serving you again in the future.
Best Regards, The B&Q Social Media Team.
Great store, great products but assumption by staff annoyed me
I would have given it 5 stars apart from when I asked at the Trade Point till if I could pay for all items in the store at that till I was told "yes but only if the card is in your name. Is it your husband's card?" It was this assumption that annoyed me, just because I was buying items to lay my own floor... Hence I paid elsewhere...
1 augustus 2026
Review zonder uitnodiging
Antwoord van TradePoint
Hello,
Thank you for sharing your feedback with us. We're sorry to hear about your experience at the TradePoint till. It's important to us that all our customers feel valued and respected, Your input is invaluable, and we will use it to help improve our service. We're pleased to hear that, aside from this issue, your overall experience was positive.
Best Regards, The B&Q Social Media Team.
Poor service to the trade
Product did not arrive and no notification that it was out of stock until after the delivery was made, this meant it was too late to choose an alternative as it was a key component, my client now has an unfinished bathroom. B&Q keep emailing to say sorry but that's just not good enough.
12 augustus 2026
Review zonder uitnodiging
Antwoord van TradePoint
Hello Elizabeth,
I'm to hear about the trouble you've experienced with your order. It's understandable how frustrating it must have been to not receive timely notification about the stock issue, especially when it was a crucial part of your project. Please get in touch with us via DM on Facebook, X (Twitter) and attach your Trust PIlot review, with your full name, first line of your address, your post code and our dedicated customer service team will look into it for you.
Best Regards, The B&Q Social Media Team.
Online service for delivery (order…
Online service for delivery (order value £317) £35 could not be booked for delivery by customer despite being told by bq advisor/customer support to login via tradepoint site. Useless information as advertised.
Do not speak or write that you can or will provide service(s) for a fee which is untrue.
21 augustus 2026
Review zonder uitnodiging
Antwoord van TradePoint
Hello Terry,
I'm sorry to hear about your frustrating experience with our delivery service. We strive to ensure our processes are straightforward and I apologise for any confusion. Your feedback is invaluable and will be used to improve our services. Thank you for bringing this to our attention.
Best Regards, The B&Q Social Media Team.
Quick easy good value
Quick easy good value. Friendly helpful staff.
4 augustus 2026
Review zonder uitnodiging
Antwoord van TradePoint
Hello,
Thank you for your review! It's great to hear that you found our service quick, easy, and good value. It's great to know that our friendly and helpful staff made a positive impact on your visit. We look forward to welcoming you back soon.
Best Regards, The B&Q Social Media Team.
This company was very helpful and quick
This company was very helpful and quick
24 augustus 2026
Review zonder uitnodiging
Antwoord van TradePoint
Hello Kathryn,
Thank you for your feedback. We’re thrilled to hear that you found our service helpful and quick. Our team always aims to make improvements and ensure a smooth experience for our customers. We hope to assist you again in the future.
Best Regards, The B&Q Social Media Team.
Quick and easy
Easy to use online shop, true pictures of products, quick process, great availability.
10 juli 2026
Review zonder uitnodiging
Antwoord van TradePoint
Hello,
Thank you for your kind words! We're thrilled to hear that you found our online shop easy to use and appreciated the accuracy of our product images. It's great to know that our quick process and product availability met your expectations. Your feedback keeps us motivated to continue improving and providing a seamless shopping experience.
Best Regards, The B&Q Social Media Team.
Very quick delivery arrived next…
Very quick delivery arrived next morning, more importantly in perfect condition, as described 100% recommend great service.
3 augustus 2026
Review zonder uitnodiging
Antwoord van TradePoint
Hello,
Thank you for your review! Its great to hear that your delivery arrived so quickly and in perfect condition. It's great to know that you would 100% recommend our service. We always strive to provide the best experience for our customers.
Best Regards, The B&Q Social Media Team.
Great staff and good to have a…
Great staff and good to have a dedicated Che out desk, the offers when applicable are good, but shame that you have to keep spending to qualify for discounts, unlike wicks which has a constant discount irrespective of spend. Please set a constant discount that would improve my usage
3 juli 2026
Review zonder uitnodiging
Antwoord van TradePoint
Hello Khalid,
Thank you for the positive feedback about our staff and the dedicated checkout desk. We're thrilled to hear that you find the offers good when they're available. We're always looking for ways to enhance our services and your input is invaluable.
Best Regards, The B&Q Social Media Team.
Vivienne at Bournemouth Castlepoint…
Vivienne at Bournemouth Castlepoint turned my ordinary DIY trip into a well worth going one. Thank you 🙏
1 augustus 2026
Review zonder uitnodiging
No delivery and no information and…
No delivery and no information and customer service was absolutely terrible
Was told erdington would contact me with in 24 to 72 hours heard nothing rang customer services again who themselves couldn’t get through to Erdington was told the same story again never heard anything again absolutely appalling service
13 augustus 2026
Review zonder uitnodiging
Antwoord van TradePoint
Hello,
I'm sorry to hear about your disappointing experience with our delivery and communication process. Your feedback is invaluable and we are committed to resolving these issues to provide a better service in the future.
Please get in touch with us via DM on Facebook, X (Twitter) and attach your Trust PIlot review, with your full name, first line of your address, your post code and our dedicated customer service team will look into it for you.
Best Regards, The B&Q Social Media Team.
Terrible company to deal with
Terrible company to deal with. Rude staff in Hereford, there head office ignor emails and it took 4 x weeks to get a refund of returned goods. Very unprofessional company.
17 juli 2026
Review zonder uitnodiging
Antwoord van TradePoint
Hello John,
Thank you for sharing your feedback, and I'm sorry to hear about your experience with us. We always strive to provide excellent service, and it's disappointing to learn that we didn't meet your expectations. Your comments regarding the staff interaction in Hereford, delayed refund, and lack of communication from our head office are concerning and have been noted.
We take feedback like yours seriously and will use it to improve our processes and customer service. Thank you for bringing these issues to our attention.
Best Regards, The B&Q Social Media Team.
Trade Point / B&Q usually have what you…
Trade Point / B&Q usually have what you want / need and if they don't, they will order it for you. The staff are great, helpful, polite and care.
13 augustus 2026
Review zonder uitnodiging
Antwoord van TradePoint
Hello Ian,
Thank you for your positive review! It's wonderful to hear that you find our staff helpful, polite, and caring. We always strive to ensure that we have what you need, and if not, we are more than happy to order it for you. Your feedback is valuable and helps us to continually improve our services.
Best Regards, The B&Q Social Media Team.
Add stated 4/7days delivery…
Add stated 4/7days delivery conformation of order gives delivery date for the 4september still wy
16 juli 2026
Review zonder uitnodiging
Antwoord van TradePoint
Hello Roger,
Thank you for your feedback. We understand how important timely delivery is, and we're sorry to hear about your experience. Please get in touch with us via DM on Facebook, X (Twitter) and attach your Trust PIlot review, with your full name, first line of your address, your post code and our dedicated customer service team will look into it for you.
Best Regards, The B&Q Social Media Team.
Not the best experience- probably won't be back
Having to chase for items from the market place seller has seriously damaged my opinion of buying from Tradepoint/ B&Q again. I had to let down a fitter and now have to find another. The seller did not respond to messages until I contacted Tradepoint customer service and they left messages.
The items sold directly from Tradepoint came when stated and were great quality and fairly priced.
I have to also mention customer services. While they were fairly helpful, the fact that they were non uk national made understanding difficult at times, and I was often left on hold while a conversation happened.
Overall, I will think twice before ordering again, and will even consider paying a little more for the same items.
13 augustus 2026
Review zonder uitnodiging
Antwoord van TradePoint
Hello Paul,
Thank you for sharing your experience with us. We apologise for the inconvenience. It's important to us that our customers have a smooth shopping experience, and we're sorry that this wasn't the case for you. We're glad to hear that the items directly sold by TradePoint met your expectations in terms of quality and pricing. Your feedback regarding customer service is valuable, and we'll take it into consideration as we continuously strive to improve our services.
Best Regards, The B&Q Social Media Team.
Very helpful staff and excellent…
Very helpful staff and excellent products.
7 augustus 2026
Review zonder uitnodiging
Always the best service at TradePoint
As always my purchase from TradePoint was easy and straight forward. easy to pick the goods I required, Helpful staff when in store and quick and easy payment.
13 augustus 2026
Review zonder uitnodiging
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