Trade Depot Reviews 

Monthly specials are grate.good friendly staff and products are affordable

eady shopping good prices fast check out just not enough parking

Fast, efficient staff and well stocked

Vogue Breeze 9kg heat pump dryer bought online with a Vogue 5kg front loader washing machine. Easy purchase and great communication and follow up when we had any queries. Delivery was great too. Would recommend these items and this company.

The product range is great, with helpful staff and great pricing. Free delivery is a fantastic bonus.

Writing
Not Recommended – Very Poor Customer Service

I contacted Trade Depot before purchasing to clarify delivery times, return conditions, and what would happen if the product arrived damaged. I also wanted to confirm that the information on their website was accurate.

I spoke with Kathleen Palencia, who was dismissive when I explained my questions, responding, “What are you talking about?” I then spent approximately 22 minutes on the phone trying to get clear answers, only to be given delivery information that appeared to contradict the website.

Despite explaining at the beginning that I needed clarification, the call ended with an email containing information that did not properly address my questions.

Customers have every right to receive clear, accurate and professional information before committing to a purchase. This experience was frustrating and disappointing, and I did not feel my concerns were taken seriously.

Not Recommended – Very Poor Customer Service

I contacted Trade Depot customer service because I wanted to clarify the terms and conditions before purchasing a product, particularly the delivery arrangements and return policy in case the item arrived damaged.

I spoke with a sales representative, Kathleen Palencia, and unfortunately the experience was extremely frustrating. When I tried to explain what I needed help with, she responded, “What are you talking about?” — which I found dismissive and unprofessional.

As a customer, I believe it is completely reasonable to ask questions before making a purchase, especially regarding delivery timeframes, returns, and what happens if a product arrives damaged. I also wanted to reconfirm that the information displayed on the Trade Depot website for the product I was considering was accurate.

Instead, I was given delivery information over the phone that appeared to differ from what was stated on the website. I spent approximately 22 minutes on the phone trying to get clear answers. In the end, she sent me an email containing information that I had already told her at the beginning of the call I needed clarification about.

The overall experience left me feeling that the priority was simply to keep me moving toward a purchase rather than properly answering my questions and making sure I understood the terms beforehand.

Very disappointing customer service. Customers should be able to ask reasonable questions about a purchase and receive clear, consistent and professional answers. Based on this experience, I would not recommend Trade Depot and will think twice before purchasing from them.

what can i say trade depot is the place to go we have gotten a lot of our house hold stuff from here and there is no regret what’s so ever fully recommend going here first coz with out fail you will be walking out with what you were looking for and still have $$ left over for other things there

Good product and reasonably priced

Great deals, prompt service and fast delivery with up to date contact

Always have what I need in stock, easy to find and and at good prices. Always a good experience.

Poor delivery updates. But product working well so far. Communication poor, no one answered the phone, wrong advice given through website chat, no response at all via email inquiries.

Product and service was great. Ridge went the extra mile for me, I was very impressed as wasn't even his job to deal with me.

Received goods before expected and a super nice and helpful truck driver

Fast, efficient, cheap with free delivery. Product is good quality and well made. Super easy to buy and have delivered.

we were in Hamilton for another reason so visited because we were looking for some cabinets. surprised by quality, has definitely improved, lacquer finish, good price and delivery was quicker than the 7-10days they stated.

Helpful ,honest, service and delivery service

Easy to find what I wanted online. The range hood and cook top seem OK quality, although not installed yet. I had confidence as I have been pleased with a previous cooktop oder.
The tap wasn't very good quality and wouldn't order one again

Excellent product, great staff and very efficient as i brought on line and picked up 2hrs latter.

What made this experience with trade depot was the emails kept me up to date and my product that I purchased one week arrived the following week that was great. Door to door service you can't get better than that I would recommend trade depot to everyone.