Tradex Insurance Services  Reviews 

If I could give Them no stars I would. I've been in business for a long time and I've never come across such a shocking company. My story is a long one so I won't bore you with it but if you go with these guys you are in for a world of pain.

Good company

Been a genuine customer of tradex for 3 years , but hiked my insurance by almost 20 percent , I found much cheaper quote and the first lady I spoke to on the phone wasn't even bothered or didn't even help to suggest if there is anyway to make the insurance cheaper. I called again and got through to a gentleman who actually did help and send forward the cheaper quote and they'll see if they can match it. Which they didn't. Tradex was charging me almost £1000 more then last year and £1500 more then the other company. I was a loyal customer I always paid my balance in full without monthly. I enjoyed being with tradex but there is no loyalty such a shame as I would rather have stayed with them. Happy for them to quote me again as my renewal is tomorrow and that lady was very rude over the phone.

As I am not good with computer technology I struggle with forwarding the information you need, however your team are really helpful with this & I eventually get it done. Really good customer service, thank you.

It's ok as insurance, you need to know and inform yourself beforehand about how and what is required for insurance, you need to know what is required for insurance so that the insurer doesn't lie to you and make it higher, the insurance certificate came quickly in a week or so, otherwise everything is ok so far

Keep away from this company trading name Tradex and clegg Gifford Co Ltd.
I have already submit my reasons when I review clegg Gifford Co Ltd .

This years quote is over £500 more than last year.Tried to ring to discuss the increase but unable to get anyone to answer the phone
Been trying several days now and waiting up to 20min ( tried several numbers)
So as renewal date a few days away I tried another company and got through easily and far cheaper quote so Iv gone with them
Sent email to Tradex and Clegg Gifford saying I'm cancelling but no reply as yet
Tried ringing them again but again can't get through
Richard

What a worst company ! Customer service ! They looking to scam you ! Not to sell you insurance ! Don’t pay any deposit to them ! Because you won’t take it back .

Don’t use them , they laying they stolen my money !!!! Just after reporting my all claim they told me I’m not reporting 1 one another claim where I told them , I also have a recording with my proof . It’s looks like scam company ! Stay away

Couldn’t get an renewal quote after I gave all information required got put on two 7 day extensions at my cost just kept getting told to wait which put my business in jeopardy eventually got a renewal at an extortion rate which I had no choice to pay .

Kev Hilton was great with communication and sorted the exact purpose of my call by listening to what I had to say then solidifying it by proposing to take action towards my request immediately and giving me complete trust by informing me that the issue will be resolved by the end of the day and it certainly was.

Had a Self Drive Hire Insurance policy with Tradex from August 2022 , paying over 25k a year for only 3-4 vehicles was told the price would hopefully come down the next year however remained the same (even though no claims were made). I invested my entire savings into my business, avoided to make any claim and would pay out of my own pocket if needed, just so I could keep my policy on a clean slate.

However, on 29/07/24 2 weeks prior to my cover ending (12/08/24) they decide they no longer want to insure my business. I am still gobsmacked till this day. Their insurance product was massively expensive leaving me with a loss of profits on the winter months. I was hoping to build my no claims with this insurance company so I was willing to pay the price.

Every other insurance company now requires 3 years experience minimum for self drive hire and I have 2 years which is no use.

I have now realised they had actually sold their company to markerstudy January 2024. They have been refusing everybody’s renewal 2 weeks prior to their policy end date. This means they had known more than 6 months they would not be giving me a renewal but decided to let me know 2 weeks prior to my end date.

For some people this would be very inconvenient as they may need to change insurance providers however, for me it means bankruptcy for my business which I had high hopes for. I had managed to make some profit and buy vehicles for my company but have now had to sell them just to get by and have lost everything I had made and more from the last 2 years. All the contacts I had made and the connections with my clients as I can no longer trade without the insurance.

loyalty good service

Good service

Always had good dealings with them and the online update makes life so much easier.
And unlike other companies they don't charge for changes.

Has to be the worst insurance company in the uk after my company has been insured by them for 25 years and paying them all most four hundred thousand pounds they inform us that they will not be offering us any cover this year and wait until two weeks before it expires to let us know and very little time to get replacement cover for our vehicles

Avoid avoid avoid At al cost theses are ghost broker clegg ciford tradex matkerstudy group .al the same company !!!!

Fixing my problem after quite long, but the job was done eventually.

In my opinion, this company has no regard whatsoever for their good paying customers and or their customers business. I joined them with 9 years no-claims and after 1 very minor claim (less than £500) they left me with 3 years no claims bonus. Refused to give new terms of business and made it impossible to get quotes from other insurance providers. Never again will they get any of my business. Should have read their reviews here first. Looking at the bad reviews here, looks like its common practice to provide a substandard service. Probably get the same generic response as everyone else. 👇

I am having issues contacting TradeEx who I understand Dial Direct insured me with.
I have been on th3 phone with a nice gentleman based in south Africa which is where Dial Direct customer service is based.
I tried raising a complaint about the fact my personal details are shared so globally without specific clarification from the company all hidden behind sharing data with "third party" my assumption is your third party is UK company!!!!

The main issue is that my car insurance that I have been paying for since September and we are now almost in Decemeber is not reflecting my car as insured with MIB!!!

I have had a nightmare time trying to get hold of dialdirect or tradeEx to sort this out.

The SA gentleman was supposed to have sent my certificate via email, it never arrived!!!

I am unable to login to the dial direct website!!!!

This company is highly suspect and the octopus handed setup suggest a lot of tax evasion / focus on profiteering as against customer service.

I have to call the police and make them aware that I am being charged for insurance even if my car is not currently showing at insured depute the fact I am paying!!!!!

Avoid avoid avoid!!!!