Travel China Guide Tours Reviews 

483
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TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

Io e il mio compagno abbiamo prenotato con loro tour privato di 10 notti a Pechino, Xi’an, Zhangjiajie e Shanghai. È andato tutto bene, spostamenti programmati perfettamente, guide (Kevin, Lola, Tony... Toon meer

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Beoordeeld met 5 van de 5 sterren

We booked a private tour with them to Xi'An and Dunhuang. We had professional and helpful advice from the outset and the tour was tailored to our interests. It was great to have one person who was d... Toon meer

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Beoordeeld met 5 van de 5 sterren

Fuss free booking online. It comes with free cancellation and changes to booking if there's any change in travel plans. Staff are very responsive to email query. I was attended by its Travel Consultan... Toon meer

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Beoordeeld met 5 van de 5 sterren

Io e la mia famiglia abbiamo acquistato online da questa agenzia tutti e 5 i biglietti del treno della nostra vacanza in Cina. E' stata una piacevole scoperta: siamo stati costantemente aggiornati vi... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Touroperator
  2. ook in
  3. Culturele rondleidingen
  4. Excursiebedrijf
  5. Reisbureau
  6. Treinticketbedrijf

Geschreven door het bedrijf

As the largest online tour operator in China, TravelChinaGuide Tours offer many choices of holiday plans leading you to explore over a hundred worldwide destinations. Best deals on small group tours, tailor-made private tours, flight and train tickets bookings are available with guaranteed quality service.


Contactgegevens

4,8

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TrustScore 5 uit 5

483 reviews

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4,8

Alle reviews

(483)

17 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Excellent service and experience

Excellent service and experience. All worked very well. We had our tickets waiting for us in our lobby hotel on time. 100% recommended

5 september 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Emiliano DT,

Greetings from TravelChinaGuide! It is a great pleasure to read your feedback here, we appreciate your kind support of our booking service! Your satisfaction is truly a valuable gift for us and is our motivation for constant improvement too. We will keep working hard in every aspects as the best reply to your recommendation! Have a good day!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Travel Cina tour was the greatest…

Travel Cina tour was the greatest vacation we have ever had. Summer 2019 did the 12 day tour. Beijing Xian Chengdu Guilin Shanghai. We also did the upgrade to 5 star hotels...wow that was fantastic...never seen breakfast bars with so much good stuff.

Enjoyed it all. Because there were 7 of us we had our our private guides. All were great. We did not do any of the shows in the evening that were recommended as we just did things around hotel on our own.

If you have any hesitation around security or not being welcome in China with the trade war, you do not have to worry. Never once felt unsafe.

Thanks you will not regret,
David R from Wichita KS USA

2 september 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear David R,

How kind of you to post a positive review regarding your 12 days China tour with TravelChinaGuide! We are excited to know that you have had the greatest holiday in summer with us and you enjoyed all our arrangements for your trip. Thank you so much for recommending our tour service. Please keep in touch should you need our any help.

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

A most reliable and efficient service.

I used Travel China Guide to buy my China rail tickets using their website from the UK. The booking was made most efficiently and the tickets were waiting at my hotel in Shanghai when I arrived - all as promised. Their website is also full of brilliant information on how to find one's way through a Chinese train station and how to interpret a Chinese rail ticket. I thought their service to be excellent.

30 augustus 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Hugh Spencer,

Greetings from TravelChinaGuide! We are very pleased to know that you found our booking service efficient and reliable. It is also a pleasure that you found our website useful for searching and learning train information. We do wish our website can be a platform for international travelers to know about train service. Your admiration is truly a great comfort for us. We will keep working hard in every aspects and will look forward to another chance to serve you.

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Had the most memorable vacation thanks…

Had the most memorable vacation thanks to the incredible guides and support personnel. Will definitely use them again for my future trips. Thanks so much

29 augustus 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear TRISHA HOUSTON,

You are so kind to post a 5-star review on Trust Pilot. It is a great pleasure that you were satisfied with our tour service and had a memorable vacation in China. Your satisfaction is the great encouragement for us. Wish to serve you in China again.

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

A very professional, reliable, travel agency

By now, I have used TravelChinaGuide services (both tours and train ticket purchase) a few times in the last 2 years, and each time their service has been absolutely outstanding and impeccable.
They have always met or exceeded the quality promised via their website.

The interaction with them is remarkably smooth: procedures, terms and conditions of their tours and other services are clear. Information on their website is comprehensive, clear and easy to navigate. Communication with their agents is pleasant and they are very polite, kind and helpful.
Response by their agents was very prompt in all cases.

For the tours (I have taken 4 so far, in Xi'an and in the Guilin area) they always provided perfect and timely organization: notification of all steps was given exactly when announced; the Guide always showed up at our hotel exactly at the time expected; the trips developed according to schedule and plan and a couple of contingent unforeseeable situations were handled and solved promptly and satisfactorily by the Guide.

All the Guides who led these tours were absolutely professional persons: knowledgeable, informative, helpful but also friendly, lovely, charming - and discrete.

In one occasion (tour of the Longji Rice Fields) I had one of the best meals I have ever had - anywhere in the world - at a modest family restaurant in a remote village. I really appreciated the chance TravelChinaGuide gave me to sample authentic, not tourist-oriented or tourist-capturing, Chinese food.

Some of the places I visited with TravelChinaGuide are remote and pristine places of stunning beauty and impressive cultural significance - and this is not merit of TravelChinaGuide, but their merit is to offer these small-group tours which allow us tourists to really take in the beauty of the places and savor and perceive people's culture without invading their territories with big, loud hordes of tourists.

Their train booking and ticketing service, which I have also used a few times, both with delivery of the tickets at a Hotel and with pickup at a ticket window in a Railway Station, is impeccable as well.

29 augustus 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Salvatore Costa,

What a detailed review! Thanks for taking your time to share your enjoyable tour experience in Xi'an and Guilin with us. We are more than happy to hear that you were satisfied with both our tour service and tickets booking service. Your satisfaction is a great power and rewards to us. We will never stop perfecting our service quality. Thank you again for your support and we wish to have another chance to serve you in the future!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Perfect service

We booked all the train tickets that we need for the trip in advanced. Travel China Guide purchased them for us when they were available (about one month before the train departure). Some of the specific trains that we choose were not available but they sent us some alternatives and asked us which one we prefer. After some email exchanges all was ok. They sent the tickets to the first hotel of our route, and the day we arrived to Shanghai's hotel the tickets were at the reception. Perfect service, very comfortable, otherwise is not easy to buy the tickets at the station...

For sure, we will use Travel China Guide again if we go to China again.

26 augustus 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Aleix,

Thank you for rating our service a 5-star service! We are more than pleased to know that you found our booking service satisfactory and the delivery arrangement to your hotel went perfectly too! It is a great honor of us to service you. We will look forward to a second chance in the near future. Please feel free to contact us if there is anything we can do for you. Again, thank you for your kind recommendation and wish you a nice day!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Excellent

We booked a two-day tour of Beijing which included the Forbidden City, Great Wall, Summer Palace as well as a few other amazing attractions around the city. Our tour guide and driver was very professional, and the tour guide's knowledge was excellent. I'd highly recommend Travel China Tours, it also makes a huge difference having a local tour guide. The tour was for my parents, my wife and myself.

Just something to add, the tour guide went beyond the extra mile... my dad lost his cellphone the previous evening while in a taxi. She managed to phone the person that had the phone and helped arrange it's retrieval.

21 augustus 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Ernest Edward Walker,

Thank you for sharing your tour review with us! It is a great joy to see that you had an excellent tour in Beijing with TravelChinaGuide. From your words we learn that our guide's excellent knowledge and great service have made your Beijing experience memorable and impressive. Thanks for your highly praise on our service and we hope that you can use our service again in the near future.

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Best Trip in China

I travelled with my daughter on June.
It was my husband's wishlist to visit his great grandfather's land, however both of us couldn't speak mandarin at all.
When my daughter told us that she booked the trip, we were quite worry because none of us never been to China before.
However, when we arrived there, we really enjoyed the trip.
The tour guide, Kitty was very friendly and helpful.
We felt so pampered and this is the best trip we ever had.
Thank you Kitty for your genuine service and care.

21 augustus 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Happy,

You are so kind to post this lovely review. It is a great pleasure that you were satisfied with our tour service, especially Kitty, our guide in Beijing. We are also happy that your family had a great tour and could finish your husband wishlist in Beijing. Thanks for your support and wish to serve you in China again.

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Memorable china trip and tick my parents bucket list

I booked the land tour on First week of June this year since I cannot speak mandarin.
At first I've a bit nervous because I brought 3young kids and my aging parents.
After communicating with Lexi the consultant, I felt ease. I have been changing the plan so many times back and fort but she never failed to reply and gave me suggestions.
And prior our departure, the guide, Kitty messaged us to make sure everything was alright.
During our trip there, I couldn't feel any worry at all. Kitty was very passionate with the kids, my kids were so happy and looked forward everyday.
She also helped my parents too, we really felt being pampered.
Thus, our trip was very memorable for my family especially my parents who were eager to see China as their bucket list.
Thank you so much Lexi and Kitty for your services. Keep the good works !

21 augustus 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear D4v1n1nd4h,

We are thankful for taking your precious time and writing the review regarding your tour with us. Besides, we are more than excited to know that you recognize the service of our travel consultant Lexi and Beijing guide Kitty. From your words we know that Kitty made your Beijing tour smooth and your family had a memorable time which we are really happy to see. Thank you for your kind recommendation and wish we will have another chance to serve you in the near future.

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

An amazing journey in PDRK

TravelChineGuide organized my trip to PDRK from Dandong by train in summer 2018. It was an unforgettable experience. As photographer, I appreciated the the suggestions of the agency to avoid any problem at the borders and in Pyongyang. In addition to the the tour planned with the agency, I went to see a beautiful night show, a park outside the capital and walked in a Pyongyang road for nearly 1 hour with my two "guides" (not so easy to see Pyongyang out of a car....). I took more than 1000 pictures using 3 cameras (also from the train) and had no problems on the way back at the border; I was asked to delete 4 pictures by my two "guides" in Pyongyang. I highly recommend TravelChineGuide if you want travel in PDRK.

20 augustus 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Riccardo,

Thank you for sharing your tour review with us! It is a great joy to see that you had an amazing tour with us. From your words we learn that you were satisfied with both our tour booking service and also your train trip itself. Thanks for your highly praise on our service and we hope that you can use our service again in the near future.

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Booking our tour with Travel China…

Booking our tour with Travel China Guide Tours was really very easy and everything worked out 100% fine. I can honestly recommend booking tours via this company.

20 augustus 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Udvarhely13,

Thank you for traveling with TravelChinaGuide! We are very glad to hear that you enjoyed your tour with us and thought our tour booking easy to use. Your satisfaction is our best rewards. We really appreciate your support and hope to serve you next time.

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Loved the Tour

I had never heard of Travel China Guide Tours. I found them through an online search. I was hesitant about using them, but I am glad I took that leap of faith!
I was on the 11-day tour, which was very well run Beijing, Xian, Guilin, Shanghai. Candy, the first guide in Beijing met us at the airport. She was very warm and welcoming.
We stayed in Sheraton Hotels on most of the trip. The breakfast buffets were outstanding. You could have a traditional Western breakfast, but you could also have Asian items. You could not eat all the choices (although I tried :).
We hit the major must-sees at each location. There were different guides in each city. Candy, Carol, Wendy, and Ocean, were knowledgeable, gave a lot of insight on local customs and history, and helped you enjoy your time at each stop. Take advantage of the optional night tour in Shanghai. As an aside, don't be afraid to take the subway in Shanghai. The subway is clean, inexpensive, and everything is subtitled in English. Also the stops are announced in English (after the Mandarin announcement). I would take the subway to the airport using the magnetic levitation train--one of the few in the world.
In each city the guides hosted a lunch and or dinner. The food was excellent--a wide assortment of Chinese specialties. However, the highlight was a home-cooked lunch in the apartment of a local Beijing resident.
I recommend this company; I really enjoyed my trip and have memories for a lifetime. I think you will as well.

18 augustus 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Lisa Johnson,

Many thanks for taking your valuable time to post your China tour feedback. We are pleased that you are satisfied with the whole journey from the hotel accommodation, tour schedule to the meals. We feel more than excited that you trust us and spent a good time accompanied by our guides in each city. Your satisfaction is the great reward and power to us. Also, you are so kind to share your Shanghai subway experience with other clients. Do as you said, taking subway in Shanghai is convenient, inexpensive and fast. We really appreciate your support and hope serve you next time. Have a nice day!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Excellent travel agency

I have used the services of Travel China Guide for many years; I purchase train tickets from them. They are very professional, very fast to reply to messages. All in all excellent service and I recommend them very highly.

15 augustus 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Dan Ralescu,

It is a great pleasure to hear from you again! We wish you are all well these days! We are more than pleased to know that you found our booking service always satisfactory and our operator professional. Your admiration is truly a valuable gift for us and encouragement too. We will work harder and harder in the future and we will look forward to have another chance to serve you. Please feel free to contact us!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

High speed train travel

Last November, I traveled from Guangzhou to Hong Kong by high speed train. I bought the train tickets through the Travel China Guide. Everything was very easy, the staff was friendly and helped me to have a wonderful trip.Thank you Travel China Guide

14 augustus 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear laurentia pascu,

Greetings from TravelChinaGuide! It is a great pleasure to hear from you again! We were very honored to have the chance to serve you. Your satisfaction is always our motivation for improvement. Every members in our team is looking forward to another chance to serve you. Please feel free to contact us at any time, we will always be ready to serve you!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Travel China Guide Tours provided awesome service!

Travel China Guide Tours provided exceptional service from start to finish. They were very flexible and accomodating as we planned our trip. Even to the point of booking additional nights at the hotels before and after the tour to facilitate our flight schedule.

All the hotels and meals were wonderful. The guides were all knowledgeable and nice. We had a wonderful time

10 augustus 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Franklin Tate,

We are grateful for your review on our service. What a nice thing to hear that you have enjoyed our overall China tour service, including our guides, meals, hotels and booking procedure! It is also pleasant to see that you had a wonderful time in China. Thanks for your recognition and we hope you will join us to explore other holiday destinations in Asia again soon!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Exceptionally Well Organised Tour

We used Travel China Guide for a customised 15 day private tour of China for 4 people, and had the most amazing time.

This company is exceptional - I was nervous about using a foreign travel company, but once I started corresponding with Emily, everything quickly fell into place - despite me sending about 20 emails over the course of 4-5 months to tweak different parts of our tours.
Emily was so organised, the day tours and travel arrangements all worked without a hitch. They will also send you a letter to assist with your China visas. We used We Chat in China to communicate with the Guides, who were all brilliant.

No hesitation is recommending this company. (Note they trade as Xi'an Marco Polo International Travel Service).

9 augustus 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Cathy O'Brien,

Thank you very much for your glowing tour review. We can't be happier to know that you have an amazing private tour with us. We can see how much you have enjoyed the tour in each city from your words. Nothing makes us happier than receiving the positive feedback about our service from our valued clients. Thanks again for your recommendation on our company and wish to serve you again soon.

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

We very very pleased with the service…

We very very pleased with the service from Travel China Guide tours. They assisted us in getting our train tickets more than once on our trip through China. They were always delivered to our hotel on time and exactly what we ordered. They were easy to communicate with, very professional, with excellent customer service. We highly recommend this group.

8 augustus 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Kris Bell,

Thank you so much for posting this lovely feedback for our train ticket booking service. We are glad that you liked our service a lot, especially the delivery option. Every members in our team will keep working hard for any possible improvement as the best reply to your recommendation. We will look forward to another chance to serve you. Please let us know at any time!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

I ordered train tickets for my china…

I ordered train tickets for my china trip in November 2019 and Travel China Guide Tours was excellent. My tickets were all at my hotel when i arrived from Vancouver and i had no problems at all. The train system in China is amazing. Don't hesitate to use Travel China Guide Tours.
Thanks Ian

7 augustus 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear ian mcfaul,

Greetings from TravelChinaGuide! It is nice to hear from you again! We are very glad to have the chance to serve you last year and we do appreciate your support of our ticket booking service. It is also a good news that you liked the rail system in China. We hope your experience will encourage international travelers to use train service more. Thank you for your kind support and sharing!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Best Way to Experience China

In May 2019, I traveled on the 9-Day tour that visited Beijing, Xi'an, Guilin and Yangshuo. It was nothing short of an unforgettable experience. This was my first time in China and I was the only solo traveler in my group. The tour guides were very knowledgeable and shed many insights into the daily lives of the locals and they had an abundance of stories and facts that kept the group engaged and learning at all times. My group consisted of 14-people and so it was a small enough group that we were all able to get to know each-other over the course of the tour.

The agenda contains all of the necessary destinations for tourists (The Great Wall, Terracotta Army, Elephant Trunk Hill, etc.) as well as many unique places and experiences (visit with a local family, home-cooked meal, etc.) that you would most likely not be able to partake in normally. The part that I liked the most was that after the each day's tour (usually between 5-7pm), you are free to explore the city you are in. The guides are very helpful in this regard as they will give you recommendations on places to go, things to do, and where to eat. Another feature that I liked was the ability to add days on either end of the tour. I added one day onto the beginning so I had two free days to be so

Lastly I would like to acknowledge the customer service of TCG; simply put, they are amazing. During the trip, I had multiple problems ranging from my luggage lock's combination being reset on accident to my return flights being cancelled, which caused me to have to arrange for a hotel in Beijing for a night before I flew home. They were able to assist me with all of these problems while still making the trip a memorable one.

Bottom line: If you are looking for a tour company that meets/exceeds expectations while providing you with a very memorable experience in China, then look no further than Travel China Guide. They have an experienced team and very flexible tours to choose from. I would highly recommend this TCG to anyone traveling to China for the first time as well as anyone who has been but wants to experience China on a more personal level.

1 augustus 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Simon Aytes,

How kind of you to have posted this inspiring review! Thank you for recommending our tour company. We are grateful for your review on our service. What a nice thing to hear that you enjoyed our stress-free small group tour. We are proud of having such professional and attentive tour guides who always make their great efforts to provide high-quality service. Your satisfaction is the best reward for them and all efforts we have done to make your trip smooth are worthwhile. Thank you again for your encouragement to our work. It is our sincere hope that you will join us to explore other holiday destinations in China again soon!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Very pleasant tour of Beijing and Great…

Very pleasant tour of Beijing and Great Wall. Travelling in a small group is a pleasure versus a full bus load. Tour guide very nice and made the day memorable. I would use this company again

1 augustus 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Lawry Trevor-Deutsch,

Thank you for sharing your tour review with us! It is a great joy to see that you had an excellent Beijing tour with us. Your satisfaction is the great encouragement for us. We really appreciate your support and hope serve you next time. Have a nice day!

Best Regards,
Customer Service

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