Travel China Guide Tours Reviews 

483
•
TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

Io e il mio compagno abbiamo prenotato con loro tour privato di 10 notti a Pechino, Xi’an, Zhangjiajie e Shanghai. È andato tutto bene, spostamenti programmati perfettamente, guide (Kevin, Lola, Tony... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We booked a private tour with them to Xi'An and Dunhuang. We had professional and helpful advice from the outset and the tour was tailored to our interests. It was great to have one person who was d... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fuss free booking online. It comes with free cancellation and changes to booking if there's any change in travel plans. Staff are very responsive to email query. I was attended by its Travel Consultan... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Io e la mia famiglia abbiamo acquistato online da questa agenzia tutti e 5 i biglietti del treno della nostra vacanza in Cina. E' stata una piacevole scoperta: siamo stati costantemente aggiornati vi... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Touroperator
  2. ook in
  3. Culturele rondleidingen
  4. Excursiebedrijf
  5. Reisbureau
  6. Treinticketbedrijf

Geschreven door het bedrijf

As the largest online tour operator in China, TravelChinaGuide Tours offer many choices of holiday plans leading you to explore over a hundred worldwide destinations. Best deals on small group tours, tailor-made private tours, flight and train tickets bookings are available with guaranteed quality service.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

483 reviews

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4,8

Alle reviews

(483)

17 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Excellent services!

I bought a train ticket through Travel China and everything went super smoothly. I had a few questions once I got to China and they answered all of them super fast. Payment was also super easy. Would definitely use their services again.

31 juli 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Charlotte Perrine,

Greetings from TravelChinaGuide! We are very glad to have the chance to serve and we are glad that you found our service easy to use. Your satisfaction is a great encouragement for us and is our motivation for constant improvement too. We will look forward to a second chance to serve you again. Please feel free to contact us at any time if there is anything we can do for you. Thank you for your kind support and recommendation!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

A very comfortable way to buy train tickets

We have bought train tickets several times at Travel China Guide. It was very easy to find tickets for the connections you are looking for. After purchase we got a voucher, written in English and Chinese. That´s why it was very easy to change the voucher and collect our tickets at the train station in China. The ride on the train was very interesting and exciting. On our next visit we will travel by train again - and we will buy our tickets here.

25 juli 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Steffen O.,

Thank you so much for sharing your booking experience of using our train ticket booking service. We are very glad that our instruction for ticket collection could help international travelers at station. We believe your experience will give other future travelers more courage to experience our service and train service in China. We will look forward to another chance to serve you. Please feel free to contact us at any time, we will always be ready to serve you!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Doris was awesome in booking multiple…

Doris was awesome in booking multiple tours for our China trip. There was one instance where we needed to rebook, but she handled the refund promptly and was able to get us another time without hassle. We highly recommend the service.

23 juli 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear David,

Thank you for choosing TravelChinaGuide. You are so kind to post this review. It is a great pleasure that you were satisfied with our tour service, especially the service of your travel consultant Doris. Thanks for your recommendation and wish to meet you again in China.

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

I found booking train tickets with Travel China Guide a great experience.

I found booking train tickets with Travel China Guide a very easy process online. When I arrived at Chengdu Train Station to collect the tickets and could not find anyone that spoke English, I contacted Sunny Zhang (from Travel China Guide) and they were able to speak with the Ticket Office staff to allow me to get the pre-purchased tickets. Also when my air travel itinerary changed (before leaving Australia), I needed to change my train travel itinerary. I contacted the Travel China Office and Sunny was able to change my tickets and processed a refund, which I received within a few days back in my account. Overall I cannot speak highly of the great customer service I received from Travel China Guide, and particularly by Sunny Zhang. I feel she demonstrated a customer service which was well above my expectation. My wife and I were very pleased with her friendly help and assistance.

22 juli 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Antonio Marasco,

Sincerely greetings from TravelChinaGuide! It is great pleasure to hear from you again and we are glad that you have been very satisfied with our service, especially our operator Sunny Zhang. We are very honored to have the chance to serve you. We do wish our service can help international travelers to travel smoother and easier in China. We will surely try our best to make constant improvement and we hope there will be a chance to serve you again! Please feel free to contact us at any time.

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Excellent service and great communication

Travel China Guide was easy to deal with from Australia and organised our train travel from Xian North to Beijing West without any fuss. Their communications were clear and detailed and easy to understand. True to their word they delivered our paper tickets to our hotel prior to our arrival.
We would certainly deal with them again if we need travel services in China.

22 juli 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Mr Graeme Hudswell,

It is very kind of you to share your idea of our train ticket booking service online! We are glad that our booking service helped you a little bit during your train travel in China. Your trust and support is a valuable gift for us. We wish your review will be a good help to other future travelers. We will also look forward to a chance to serve you again! Have a good day!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

The best way to travel all over China without problem

I used Travel China the last year when I traveled in China with my son. We took trains and I wanted buy in advance ticket because the destination are very tourisitc. But it’s not possible to buy ticket on your own from foreign country if you’re not Chinese. You must pay with chinese credit card. Moreover tickets are avalable only one month in advance and you must buy very quickly your place because of the lot of many Chinese tourist. Consequently I used Travel China guide and I was very satisfied with them for many reasons. First of all China guide give an answer as soon as possible. Your mail has an answer very quickly. The agence works efficiently. They are all time with you if you have any question or problem. For the train tickets I wanted several destinations. I gave them what I wanted , they send you the planning of all the trains in China. Then I pay without problem with paypal. And their costs are no very high. To have tickets you have two solutions : you can recover at your hostel in China (they take tickets to your hostel) or you have a number and you recover in any station in China. I choose the second way. It was very easy. I was very relieved to take china guide. My travel was easier. In China the big problem is the language and you feel lost. I would like to go back in China in the future because I was very delighted. The country is marvellous. When I will go back I will contact Travel China guide again.
Excuse my English, I’m French. 😊

19 juli 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Aline Rigaud,

Greetings from TravelChinaGuide! It is a great pleasure to hear from you again! We wish you are all well! We would like to say Thank You for your kind sharing of your last train trip in China! We do believe your detailed information about the necessity of advanced booking, using our booking service and ticket collection will be very useful for all other future travelers. Thank you so much for your kind sharing. We are very glad to have the chance to serve you and we will look forward to have a second chance soon. Please feel free to contact us at any time! We will always be ready to serve you. Wish you a nice day!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

TCGT is a big help

TCGT was a great help to my travel in China last May 2019. I had a superb experience touring Chongqing. This wasn't made possible without the help of my travel consultant Lexi. She helped me plan my 5 days trip. The city was amazing. Then, I also had the chance to visit the county Wulong. It was so nice there. It was peaceful. I so love the nature. The karsts, the cave and of course the Three Natural bridges where one of the franchise movie of Transformers had been shot. It was just awesome. Thank you so much Travel China Guide Tours. Till my next destination.

18 juli 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear CHERRY,

Thank you for choosing our company to arrange your Chongqing tour. We are excited to read that Lexi's service met your expectation and left you a good impression. Your valuable support is very much appreciated. We all expect to meet you again and please feel free to let us know if you need any further help. Have a nice day!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Having a free weekend in Beijing...take a tour!!

Having a free weekend in Beijing, I decided to find something to do. A quick Google search lead me to Travel China Guide Tours and I quickly found what I was looking for. I booked the Tour for Tianemen Square, the Forbidden City, and the Great Wall as quickly as I could. Within two days, I had everything set up and ready to go. The tour and the tour guide were fantastic. I really wish I had more time during my stay because I really wanted to do another tour with them...next time over for sure!!

17 juli 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear David C. Cromwell,

We are grateful for your review on our service. What a nice thing to hear that you have enjoyed your Beijing tour with us! Thanks for your recognition on our service and we hope to have another chance to serve you soon in the near future!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

This was one of the most useful…

This was one of the most useful resources in the preparation for visiting China, in all aspects. Very good guides and helped me book bullet train travel aswell. Many thanks to the people that run this.

17 juli 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Claire,

Thank you so much for your recognition on both our tour and train booking service! It is always very nice to receive such encouraging comments. We will continue enhancing our tour service quality. Thanks for your acknowledging.

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Travel China Guide were fantastic we…

Travel China Guide were fantastic we booked a Yangtze cruise with them .We also booked a full day tour to volunteer with pandas in Chengdu.We travelled on our own but booked all our high speed train tickets with Travel China Guide . Would recommend them for any plans for China they were very professional from Selina who was our representative online to our guide in Chengdu. There website is a wealth of information on China from the city’s to travelling and touring and we will use them again next time we travel to China.

16 juli 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Cheryl Graham-Hickman,

Many thanks for taking your valuable time to post your China tour feedback with us. We feel more than excited that you spent a great time in Chengdu Panda base and you are satisfied with our train booking service. Your satisfaction is the great reward and power to us. Thanks for your recognition and look forward to serving you again soon.

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Travel China Guide, a very reliable and professional travel agency

Travel China Guide is very reliable and professional, we booked several train thickets with them and we saved a lot of time, because they sent thickets directly to our hotels. I strongly recommend Travel China Guide for travelling in China.

14 juli 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Paolo Bruni,

Thank you so much for your kind recommendation and support of our train ticket booking service. We are glad that you found our service reliable and professional. We sincerely wish your experience will give more future travelers courage to experience train service and our booking service. We will try our best to make constant improvement in every aspects. Again, thank you for your kind support. Wish you a nice day!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

We loved travelling by Express train around China.

China is a beautiful country and I had a great time with my friends. We traveled all the way down from Beijing to Shanghai, Suzhou, Hangzhou, Guangzhou by Express trains and we bought train tickets via Travel China Guide. Their services are very fast, safe and we got all the tickets issued at 1 train station only and of course, this made everybody in my group happy. Highly recommend.

14 juli 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear HCB VE NGUON,

Greetings from TravelChinaGuide! Thank you for posting this lovely feedback for us. We are more than pleased that you liked your visiting in China as well as train service. As a travel operator, we do wish every of our clients can enjoy their visiting. From our side, we will also keep working hard in every aspects as the best reply to your kind recommendation and support.

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Ottima esperienza

Io e la mia famiglia abbiamo acquistato online da questa agenzia tutti e 5 i biglietti del treno della nostra vacanza in Cina. E' stata una piacevole scoperta: siamo stati costantemente aggiornati via email sulla emissione dei biglietti e il carnet ci è stato consegnato puntualmente alla reception dell'hotel.
Agenzia rapida e professionale. Consigliata.

12 juli 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Davide,

Thank you so much for sharing your experience of using our train ticket booking service! We are very pleased to hear that you found our service very satisfactory and the delivery arrangement went well too. We wish you and your family members enjoyed visiting in China. Your admiration of our service is a great encouragement for us. We will surely work harder and harder to offer even better service in the future! Thank you for your support and wish you a nice day!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Very good, great experience qith Travel china guide !

J'ai commandé mes billets sur travel guide china sans problème. (2 voyages : entre Pekin et Xi'an, puis entre Xi'an et Shanghai).
L'assistance accompagne avec professionnalisme par mail en cas de besoin et sont très réactifs.
J'ai eu à échanger des billets sur un trajet (annulation d'un train) et les professionnels de Travel guide china se sont occupés de tout, ils m'ont prévenu et reproposé directement le train suivant et m'ont simplement demandé confirmation. Aucun surcoût.
Les billets ont été livrés à notre hôtel (1ère ville visitée) dès notre arrivée.

11 juli 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Minoushka M.,

Thank you for your kind support of our train ticket booking service. We are very glad that you found our service professional and efficient in dealing with urgent cancellation. Your support and trust is very valuable for us. We will keep looking for any possible improvement and we will look forward to have a chance to serve you again! Please feel free to contact us at any time. Again, thank you and have a good day!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Get train tickets with eficiency

August 2018, We tried the services from Travel China Guide for first time. We were a little afraid because it was our firs visit to China and tickets should be delivered to the Hotel. Everything was ok. Tickets delivered on time and all the other contacts during selection and purrchase were very supportive.

11 juli 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Rui Chaves,

Greetings from TravelChinaGuide! It is a great pleasure to hear from you again! We wish everything went well! We do appreciate your constant support these days. Every members in our team are making efforts in every aspects. We look forward to a second chance to serve you. Please feel free to let us know if there is anything we can do for you. We will always be ready to serve! Have a nice day!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Great train service in China.

It was my first visit to China with some friends and we loved it very much. Everything was amazing and I don’t think we couldn’t had a great time without the support of Travel China Guide. It was so easy to book our train tickets with them and everything went smooth.
I highly recommend it to anyone who prefer to book train tickets in advance for your nice trips in China.

9 juli 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Cinnamon Cruises,

Greetings from TravelChinaGuide! It is a great pleasure to read your feedback, we appreciate your kind support and time devoted. It is our great honor to serve you and your friends. Your satisfaction and support is a valuable gift for us. Every members in our team will surely keep working hard in every aspects. Please feel free to contact us at any time if you plan a second trip in China! Have a nice day!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Best tour guide in China.

Best tour guide in China.
Professional staff and guide all over China with different itinerary at very competitive price

9 juli 2019
Review zonder uitnodiging
Logo Travel China Guide Tours

Antwoord van Travel China Guide Tours

Dear Alfonso,

How kind of you to post this review! Thank you for your kind recognition on our service. We feel more than excited that our arrangements met your satisfaction. Thank you.

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

My experience was outstanding and I…

My experience was outstanding and I would recommend Travel China to all travelers to China.

8 juli 2019
Review zonder uitnodiging
Logo Travel China Guide Tours

Antwoord van Travel China Guide Tours

Dear Elizabeth Whatley,

Thank you for choosing TravelChinaGuide to arrange your tour. We are more than happy that you recognize our service. We are grateful for your kind recommendation and wish you can use our service again in the near future!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

I book ticket online for high speed…

I book ticket online for high speed train Beijing to Shanghai online from Indonesia. The instruction in English is very clear. Credit card is accepted. The instruction how to use the ticket in the huge Beijing station is very helpful with clear picture a real station situation. They also provide a service where they can send the paper ticket to our hotel exact upon our arrival in Beijing. . Travel China guide is a solution I can trust.

5 juli 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Nelson,

Thank you for sharing your experience of using our train ticket booking service. We are happy to read that you found our booking process easy to follow and our instruction about ticket and train station useful! Your satisfaction is a precious for us. We will surely keep working hard in every aspect for constant improvement. You are more than welcome to use our service at any time! Please feel free to contact us!

Best Regards,
Customer Service

Beoordeeld met 5 van de 5 sterren

Our Travel China Guide Tour was fantastic

Travel China Guide Tours was great right from the start. They were quick to respond to email questions and very helpful through the visa process. The whole tour was very well organized. It was great not to have to worry about any details. The hotels were great except for the Beijing one which was a little under par but still adequate. The tour guides were great, friendly and knowledgeable except for one guide who didn't seem to have a sense of humour! But on the whole they were fantastic. A great diverse trip where we saw lots and learnt heaps. Great tour group and lots of great memories. The meals were amazing and we all put on weight. I would highly recommend this tour company.

4 juli 2019
Review zonder uitnodiging
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Antwoord van Travel China Guide Tours

Dear Lynda Rea,

Thanks for traveling with us and taking time to share your travel experience. We can see how much you have enjoyed the tour in China from your words. Nothing makes us happier than receiving the positive feedback about our service from our valued clients. Thanks again for your kind recommendation. We all expect to serve you again should there is another chance for you to come back to China.

Best Regards,
Customer Service

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