From the get go, we felt at ease discussing our requirements in a new car.... There was no pressure to purchase at all. Tom Anderson is an asset to Trustford. He's a natural sales person. Wit... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We have known and dealt with Richard Stewart for many years in relation to the lease of our family vehicle. He is nothing short of professional without being pushy and knows what he is talking about.... Toon meer
Bedrijf heeft geantwoord
leigh was my sales advisor he made the process very smooth and easy.He was at all pushy which I appreciated. On hand over I would of like a little more explanation /run through of all cars features... Toon meer
Bedrijf heeft geantwoord
Angela Griffen the motability sales person. Understood our needs and explained the process through out. kept us informed and delivered on time. All our expectations where met. Nothing was too much t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Operating as an independent dealer group with its own board of directors and operating strategies, TrustFord is part of the Ford Retail Ltd. Accredited as one of the Sunday Times Top 25 Companies to work for, TrustFord operates a network of 65 dealership sites throughout the UK and Channel Islands. It employs 3,500 staff all of whom are focused on Driving the Standard in Customer Care. On our website, you can find out more about our New and Used Cars, Motability vehicles or vans, as well as our latest Offers, Servicing options, and the latest driving advice from our Hints and Tips
Contactgegevens
2 Charter Court, Newcomen Way, CO4 9YA, Colchester, Verenigd Koninkrijk
- www.trustford.co.uk
4,7
Uitstekend
25K reviews
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My sales rep was fantastic kept me…
My sales rep was fantastic kept me updated regularly and was extremely friendly helpful any questions I had she was happy to
Help
29 juli 2026
Antwoord van TrustFord
We're glad you enjoyed your experience with our team member. Thank you for your review regarding our consistent communication and support.
Staff were friendly and helpful
Staff were friendly and helpful, they went through every detail of my mobility experience, explaining how the scheme works, the services available after, and went through the specifications of the car I choose.
29 september 2026
Antwoord van TrustFord
We appreciate you sharing your experience! We're so happy to hear that our staff provided friendly and thorough assistance. It's wonderful that our team took the time to clearly explain how the scheme works, discuss the available aftercare, and go over all the features of your chosen vehicle.
Happy with the service with trust ford
Happy with the service with trust ford. Mark the salesman was very nice and updated myself when my car was ready to pick up.
30 september 2026
Antwoord van TrustFord
We appreciate your positive feedback! We're so happy to hear that you were pleased with our service and that our team member kept you well-informed throughout the process until your car was ready for handover.
Antwoord van TrustFord
Thank you so much for taking the time to review your experience with us, we really appreciate it.
Jordan from TrustFord was very helpful…
Jordan from TrustFord was very helpful with getting me into my new vehicle. He listened to and supported me to get what I wanted and was very proactive all along the journey with regular check-ins and prompts to get the paper work done pain free. Best experience buying a new car I’ve had (by a long shot)
29 september 2026
Antwoord van TrustFord
We are so thrilled to hear that you had your best car-buying experience yet! It is wonderful to know that our team member listened to your needs, kept you updated throughout the process, and made all the paperwork completely stress-free. Enjoy every mile in your new vehicle!
Ford tourneo 340
I recently bought a Van and the whole process was quick and seemless. The sales rep was excellent. She was always available to talk to and answered all my questions which really helped ensure my decision was the correct one.
20 september 2026
Antwoord van TrustFord
We appreciate you sharing your experience! We're so happy to hear that your vehicle purchase went smoothly and quickly. It is wonderful to know that our sales representative was readily available to assist you, answer all of your questions, and help you feel confident in your decision.
Antwoord van TrustFord
Thank you so much for taking the time to review your experience with us, we really appreciate it.
Antwoord van TrustFord
Thank you so much for taking the time to review your experience with us, we really appreciate it.
First I must say that the sales person…
First I must say that the sales person was great and addressed my concerns with the car straight away, this review is aimed at the service technician’s who checked the car before the sale of it.
We had the car 2days and reported to trust ford that,
The air conditioning did not work and the car pulled to the right and the car vibrated when doing 60mph,
We left the car back with them for a week as we were going on holiday,
I picked the car up from their service centre yesterday , and looks like all has been fixed,
But l think the car should have been checked more thoroughly before selling it,
£7000 is a lot of money to me and only the fact I was going on holiday saved me from being inconvenienced having to be without a car,
25 september 2026
Antwoord van TrustFord
We appreciate you taking the time to share your feedback with us. We are pleased to know that our sales team looked after you so well and that all the mechanical issues with your vehicle have now been fully resolved. However, we completely recognize that spending such a significant amount of money should come with total peace of mind, and it is understandable that you expected a much higher standard of initial inspection before taking delivery. Please be assured that we have raised your comments directly with our service management team to review our pre-delivery inspection procedures and ensure our vehicle checks are far more thorough moving forward.
Antwoord van TrustFord
We appreciate you sharing your positive experience! We are so glad to hear that you had a great overall experience and that our team provided a smooth vehicle handover and excellent service.
Antwoord van TrustFord
We are so happy to hear that our team was both professional and welcoming during your visit. Thank you so much for taking the time to share your wonderful feedback with us, as we truly appreciate it.
From start to finish everything was…
From start to finish everything was slick and professional couldn’t be happier
25 september 2026
Antwoord van TrustFord
We are so happy to hear that your experience with us was smooth and professional from beginning to end. Thank you for taking the time to share your wonderful feedback!
Really easy, straight forward process from ordering to delivery
Really easy, straight forward process of ordering my new Puma E-gen lease car to it being delivered. I got the best deal going straight to Ford and got to choose exactly what I wanted and picked the colour. Excellent communication throughout the process from Jeanette and the car was ready earlier than expected. Highly recommend Trust Ford at Erdington (Birmingham)
8 september 2026
Antwoord van TrustFord
We're so happy to hear that ordering your new lease car was such a straightforward and easy process, and that it arrived even sooner than anticipated. It's wonderful to know you were able to choose your exact preferences and color, and that you were kept fully informed with excellent communication throughout. We truly appreciate your high recommendation!
Excellent service at trust ford…
Excellent service at trust ford Barnsley when i picked up my new ford puma ST. Katelynn was absolutely brilliant.
28 september 2026
Review zonder uitnodiging
Antwoord van TrustFord
We appreciate your positive feedback! We're so happy to hear that you experienced excellent service while picking up your new car and that our team member was absolutely brilliant during the process. Enjoy your new vehicle!
Everything went through excellently the…
Everything went through excellently the salesmen went through everything and told me if I have any problems to just get it touch with them
23 september 2026
Antwoord van TrustFord
We appreciate your wonderful feedback! We're delighted to hear that your experience went so smoothly and that our salesman took the time to explain everything thoroughly while offering ongoing support whenever you need it.
No stress atal for me
No stress atal for me. Steve King made the experience vert smooth with his professionalism and efficiency
22 september 2026
Antwoord van TrustFord
We appreciate your wonderful feedback! We're so happy to hear that you enjoyed a completely stress-free experience and that our team member made everything go so smoothly for you.
i received a excellent service with…
i received a excellent service with shaz he was so helpful and explained everything which was great .
24 september 2026
Antwoord van TrustFord
We appreciate your wonderful feedback! We're so happy to hear that you received excellent service and that our team member was very helpful and explained everything clearly.
I had a brilliant experience buying my…
I had a brilliant experience buying my new van from John Snell and Ben at Trust Ford Guernsey. From start to finish, the whole process was extremely professional, straightforward and hassle-free.
John and Ben are incredibly knowledgeable when it comes to both cars and vans, and their advice and expertise really stood out. They were friendly, helpful and made the whole experience a pleasure.
I was so impressed with the service that I’ve now gone back and bought my second van from them, which I think says everything!
I honestly cannot recommend John, Ben and the team highly enough. If you’re looking for a new car or van and want excellent service from people who genuinely know their stuff, I wouldn’t hesitate to recommend them. Five stars from me!
30 september 2026
Review zonder uitnodiging
Antwoord van TrustFord
We are absolutely thrilled to hear about your brilliant experience purchasing your new vans. It's wonderful that our team provided such professional, straightforward, and hassle-free service, making the process a pleasure. We truly appreciate your kind words and recommendation!
Recent purchase
I have had several cars from Muj now, all with great service and communication throughout. Always a smooth process, very professional and we would recommend Muj to other customers.
26 september 2026
Antwoord van TrustFord
We appreciate you sharing your experience! We're so happy to hear that you've consistently received great service and communication with your car purchases. It's wonderful that the process has always been smooth and professional, and we're delighted by your recommendation.
Antwoord van TrustFord
We're so happy to hear that our team member was very helpful and that nothing was too much trouble. We appreciate your positive feedback!
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