From the get go, we felt at ease discussing our requirements in a new car.... There was no pressure to purchase at all. Tom Anderson is an asset to Trustford. He's a natural sales person. Wit... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We have known and dealt with Richard Stewart for many years in relation to the lease of our family vehicle. He is nothing short of professional without being pushy and knows what he is talking about.... Toon meer
Bedrijf heeft geantwoord
leigh was my sales advisor he made the process very smooth and easy.He was at all pushy which I appreciated. On hand over I would of like a little more explanation /run through of all cars features... Toon meer
Bedrijf heeft geantwoord
Angela Griffen the motability sales person. Understood our needs and explained the process through out. kept us informed and delivered on time. All our expectations where met. Nothing was too much t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Operating as an independent dealer group with its own board of directors and operating strategies, TrustFord is part of the Ford Retail Ltd. Accredited as one of the Sunday Times Top 25 Companies to work for, TrustFord operates a network of 65 dealership sites throughout the UK and Channel Islands. It employs 3,500 staff all of whom are focused on Driving the Standard in Customer Care. On our website, you can find out more about our New and Used Cars, Motability vehicles or vans, as well as our latest Offers, Servicing options, and the latest driving advice from our Hints and Tips
Contactgegevens
2 Charter Court, Newcomen Way, CO4 9YA, Colchester, Verenigd Koninkrijk
- www.trustford.co.uk
4,7
Uitstekend
25K reviews
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Antwoord van TrustFord
We are glad you enjoyed your experience with our helpful sales team. Thank you for your feedback!
Andrew was very helpful and delivered…
Andrew was very helpful and delivered what we wanted.
1 oktober 2026
Antwoord van TrustFord
We are so glad to hear that our team member was able to assist you and fulfill your expectations. Thank you so much for taking the time to share your positive feedback with us!
Smooth and simple
28 september 2026
Antwoord van TrustFord
Thank you so much for taking the time to review your experience with us, we really appreciate it.
The saleperson was very knowledgable…
The saleperson was very knowledgable and professional. Took time to explain the new multi media in the car and was able to answer any questions in a confident manner
29 september 2026
Antwoord van TrustFord
We appreciate you sharing your experience! We're so happy to hear that our salesperson was knowledgeable and professional, taking the time to explain your vehicle's multimedia features and answering all your questions with confidence.
Antwoord van TrustFord
Thank you so much for taking the time to review your experience with us, we really appreciate it.
Very pleased with the service I…
Very pleased with the service I received. The price was correct, the delivery was quick and I couldn't ask for more.
6 oktober 2026
Antwoord van TrustFord
We appreciate your wonderful feedback! We're so happy to hear that you were pleased with the service, fair pricing, and prompt delivery you experienced.
From beginning to the end the services…
From beginning to the end the services provided was excellent
29 september 2026
Antwoord van TrustFord
We are so glad to hear that you had a wonderful experience with us throughout your entire process. Thank you so much for taking the time to share your positive feedback!
Second Mach E bought from the same team…
Second Mach E bought from the same team particular mention for Adam who looks after us well
29 september 2026
Antwoord van TrustFord
We are happy to hear that you had another great experience purchasing your second vehicle with our dedicated team. Thank you for your continued support and positive feedback!
I’ve just bought my latest Ford Puma…
I’ve just bought my latest Ford Puma and honestly couldn’t be happier with the whole experience at Trustford Hillington. From the moment I started the process, Eda was brilliant. She was friendly, patient and always happy to answer any questions I had, without ever making me feel rushed or pressured.
The whole process was really straightforward, and the handover was smooth and stress-free. Eda took the time to demonstrate my new car's latest features. It made such a difference having someone like her as my main point of contact — she made everything feel easy and genuinely cared about making sure I was happy.
And as for the car itself, I absolutely love it! I’m really pleased with my Ford Puma and would definitely recommend both the car and the team. A big thank you to Eda for making the whole experience such a positive one! 😊
24 september 2026
Antwoord van TrustFord
Congratulations on your new car! We are thrilled to hear that you had such a seamless, pressure-free buying experience and a smooth handover. It is wonderful to know that taking the time to explain the latest features made such a positive difference for you. Thank you for your high recommendation, and we wish you many happy miles ahead!
Absolutely sensational customer service…
Absolutely sensational customer service from start to finish. Daniel Mclernon handled the entire experience with professionalism and kept me updated throughout it all.
30 september 2026
Antwoord van TrustFord
We appreciate your wonderful feedback! We're delighted to hear that you received sensational service and that our team member handled your entire experience with complete professionalism. It's fantastic to know you were kept fully updated throughout the process.
Simply the best
Amazing very helpful staff,especially Steven king, I felt like I mattered .fantastic service Thankyou so much. I can't get the correct date but it was 2_ 9_26
2 oktober 2026
Antwoord van TrustFord
We are glad you enjoyed your experience with us. Thank you for your feedback! We are delighted that our team made you feel truly valued and provided fantastic service.
Steve king was so knowledgeable and…
Steve king was so knowledgeable and talked me through every thing I needed to know . Was a great experience and felt as ease
3 oktober 2026
Antwoord van TrustFord
We appreciate your wonderful feedback! We're so happy to hear that our team member was so informative, guided you through all the important details, and made you feel completely comfortable throughout your experience.
Great speedy and friendly service i was…
Great speedy and friendly service i was impressed 😁
30 september 2026
Antwoord van TrustFord
We are so glad to hear that you were impressed by our quick assistance and warm customer care. We truly appreciate your wonderful feedback!
Great experience
Great experience, and Matt was very helpful. Second car with Ford now and wouldn't go anywhere else.
29 september 2026
Antwoord van TrustFord
We appreciate your wonderful feedback! We are so glad to hear that you had a great experience with our team member and that you continue to choose us for your vehicles. Thank you for your loyalty!
Steve King was exceptionally helpful…
Steve King was exceptionally helpful and his knowledge was exceptionally detailed.Nothing was to much trouble.
30 september 2026
Antwoord van TrustFord
We appreciate your wonderful feedback! We're so happy to hear that our team member provided exceptionally detailed information, was extremely helpful, and went above and beyond to assist you.
Wonderful experience
Great staff! They’re all so lovely and extremely helpful.
Process was quick.
All paperwork was done quick.
1 september 2026
Antwoord van TrustFord
Thank you so much for the wonderful feedback! We are delighted to hear that our team provided such lovely, supportive service and made the entire process swift and efficient for you.
Excellent service in sales .would…
Excellent service in sales .would highly recommend joleen mcmurray at trust ford lisburn.love my new car better vision.love higher seat height and front narrower.
6 oktober 2026
Antwoord van TrustFord
Thank you for the wonderful feedback! We're happy to hear that your experience purchasing a new vehicle was so positive. We're glad you enjoyed working with our team and hope you continue to love the elevated seating position and improved visibility in your new ride.
No pressure from Barry to make the sale…
No pressure from Barry to make the sale through l had changed my mind once before A Pleasure to deal with Shelley who kept me informed and went over the car prior to leaving the show room even though l already had a puma l have recommended the dealership to a friend when l need to change next time you are the guys thanks once again l love my fantastic red puma
30 september 2026
Antwoord van TrustFord
Thank you so much for the glowing five-star review and for recommending our dealership to your friend. We are thrilled to hear that you felt completely comfortable during the process, and that the handover was so informative and smooth. It is wonderful to know how much you are enjoying your vibrant new vehicle, and we truly look forward to helping you again when it is time for your next upgrade.
Angela was fantastic to deal with again…
Angela was fantastic to deal with again in sales. The car itself had. Been washed but wasnt cleaned properly inside and the wheels behind the spokes were covered in brown water stains.
1 oktober 2026
Antwoord van TrustFord
Hi, we are sorry to read this. If you would like to make a complaint, can you email all the details to customer.experience@trustford.co.uk and include the vehicle Reg, which dealership this relates too and a contact number. I will then be able to contact a manager to try and resolve for you.
MR JAMES MARTIN
ABSOLOUTLEY , CONOR WAS EXECELLENT IN EXPLAINING EVERYTHING WITH REGARDS TO MY PURCHASE OF NEW ELECTRIC VAN
VERY HAPPY WITH THE VEHICLE TO DATE AND THE OVERALL EXPERIENCE AT TRUST FORD CRAIGAVON
30 september 2026
Antwoord van TrustFord
We appreciate you sharing your experience! We're so happy to hear that our team member was excellent in explaining everything regarding your new electric van purchase. We're delighted that you are very pleased with your new vehicle and that you had such a great overall experience at our dealership.
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