TrustFord Reviews 

Really friendly, informative and helpful staff.

On entering the Trust Ford Wimslow showroom i was made welcome by Keiran and after explaining what I required regarding a replacement Puma he started the process by explaining everything from the finance side of things to what was required from me with regards to my personal situation and how to complete the paperwork being a 78yr old with very little experience of technology which was reassuring and which made everything a smooth process.Keiran then made arrangements for me to have test drive.When it came to picking up my new car Keiran was good enough to connect my phone to the cars system and explain how everything worked and can I say the new version of the Puma is amazing vehicle.The service I received throughout the process was great and I consider Keiran a credit to the Ford Organisation.

My experience was very good.
The member of staff who dealt with me was excellent. He was knowledgeable and helpful and provided exactly what I requested in a professional manner.

⭐⭐⭐⭐⭐ Excellent Customer Service at TrustFord Stockport

I had an excellent experience at TrustFord Stockport, and Megan was absolutely fantastic throughout the whole process. She was friendly, professional, knowledgeable, and made everything feel easy and stress-free. Her customer service was outstanding, and she went above and beyond to make sure I had a great experience.

Megan is a real credit to the team, and I would highly recommend her to anyone looking to buy a car. Thank you for making the whole experience so positive. Excellent service from start to finish!

from beginning to end of process was smooth with good customer service

Gave a scathing review of Trustford Erdington last week. Trustford team replied on this format giving me details of how & where to complain to get support. Just thought I’d update you all. I had No support whatsoever only confirmation of receipt of my complaint.
Just Not good enough. EY73 HNR

Fantastic friendly helpful staff at TrustFord Ballymena, couldn`t do enough to help, answer any questions and sort everything out. We were made to feel very welcome and comfortable from the first visit, can honestly say staff are really nice friendly people who can`t do enough to help and met your needs, even followed up with a phone call few days after we received our car to make sure everything was ok and we had no problems. Brilliant team at TrustFord Ballymena, thank you 5* service, highly recommended, will use again

staff helpful. car was as described and up to now all good!

Richard was helpful, kind and very understanding of what I wanted etc.
I was emailed and messaged with updates regularly regarding my order

I have been with lindsay ford for several years and I have no complaints about the treatment (particularly by Sarah lisburn) branch she made the transaction straightforward and easy to understand. I will continue to use lindsay ford in the future. Thank you.

This review is to make sure that the individuals who have genuinely gone above and beyond to help me receive the recognition they deserve.
I have experienced problems with my electric Ford Explorer as a relatively new vehicle, but the most serious incident occurred on 10 August 2026. On that day, the vehicle suddenly stopped on my driveway and would not move. The dashboard displayed a battery failure warning, despite the vehicle showing approximately 55% battery charge. At the time, the vehicle was only around 20 months old.
Ford Assistance collected the vehicle, but unfortunately, it was not properly inspected until 27 August. The vehicle was eventually taken to Trust Ford Dagenham for further attention.
Throughout this extremely frustrating experience, I found it very difficult to obtain clear and useful information from Ford. Ford Assistance appeared to pass responsibility between different departments, and I found it particularly disappointing that emails were not being responded to. My complaints also appeared to receive little meaningful attention.
I could continue at length about how disappointing the overall experience with Ford has been, but I believe it is equally important to recognise the people who have made a genuine effort to help me.
In particular, I would like to express my sincere thanks to Chris, the Service Adviser at Trust Ford Dagenham. Chris has been genuinely helpful, professional and supportive throughout this difficult situation. He has done everything he could to assist me and has treated me with respect and understanding. Quite honestly, he has been the most positive part of my experience with Ford.
I would also like to specifically recognise the him taking considerable extra time to assist me, including spending time on a Saturday morning completing multiple forms and dealing with further procedures on subsequent occasions in order to arrange a replacement vehicle for me.
He personally spoke with the Ford rental department and worked through what appeared to be a complicated internal process to make sure the situation was resolved. Rather than simply passing me from one department to another, he took ownership of the problem and made a genuine effort to find a solution.
In my eyes, this is exactly what good customer service should look like. He treated me with respect, care and understanding at a time when I was already extremely frustrated by the wider experience.
I am therefore very thankful to Chris, the Service Adviser at TrustFord Dagenham, for the way they have supported me. His efforts have made a significant difference and have shown me that there are people within the Ford organisation who genuinely care about their customers.
At the same time, I would ask Ford to seriously consider the wider issues I have raised. A nearly new electric vehicle suddenly becoming completely immobilised despite showing 55% battery charge is a serious matter. The subsequent delays, lack of communication and difficulty in obtaining meaningful assistance have added considerably to the stress of an already serious situation.
Finally, despite the shortcomings I have experienced elsewhere within Ford, Chris has demonstrated the level of customer service that I believe Ford should aspire to provide consistently.

Excellent service

Ford are always happy too help nothings to much trouble for them!! Mudj is brilliant always helpful any questions he is ready to help I'd recommend ford to anyone

Great experience Great service, Nicola in the TrustFord in Mallusk was very helpful , professional and had a great knowledge of a car that mite suit me

The Lisburn TrustFord personnel did a great job in convincing me to change my car and made the process almost enjoyable (the cost still makes my eyes water!) and as efficient as possible over a very short period of time.

This is our second Ranger Raptor bought from Trust Ford in Aberdeen, and from Lewis Petrie. First class service and communication. The whole buying process was seamless thanks to Lewis’ professionalism and attention to detail.

Fantastic service as always at Trust ford!!! Very friendly helpful

Great service and cooperative staff, liked a vehielcle and went for a test drive. Ford Representative gave me complete guidance about the vehicle. Great service.

It was a very unpleasant experience. After paying the vehicle (in cash), during vehicle collection, i did not receive a proper well customer experience. There was no quick walk around, no details or trainings or clear information on what and NOT available as I purchased a pre-owned vehicle. I was told that the service was done but the app did not have the proper updates. Oil level at 9%, chipped and scratches on the windshield and left side mirror. There was a sound at the back of the car and towards the left side of the vehicle when turning. Missing floor-mats on 3rd row. The scoff plate looks replaced with generic one (Galaxy name missing)

Despite several emails, emmanuel from sales have not sufficed us with required solutions. I was totally ignored.

It is extremely disappointing and have not expected such unfavorable experience - especially from reputable brand FORD!!!!

Excellent service.
Abbey helped us through the process of choosing the right car that suited our needs