TTNC - The Telephone Number Company Reviews 

Great experience with TTNC and especially Caroline who provided a brilliant service.

Our companies have used TTNC since 2007 and received great VOIP services from them.

Until now. Apparently, on May 16th they sent out a single email detailing an "opt-out" trial of their Dark Web Monitoring service, that if not cancelled, would cost £9.99 a month. I say apparently as I did not receive this email, but have just been told this by customer services. No further communications were sent out.

I only noticed the charges by accident as I went to add another phone number and service to our account. TTNC customer services have refunded this month's charge but refuse to refund earlier charges.

Why a company would consider this a valid form of marketing is beyond belief. If we wanted such services we wouldn't look to our telephony provider.

The service itself doesn't look impressive. I found a report from the TTNC service in my spam folder sent on July 11th that shows various data breaches from years ago that are all published in the public domain. So it took the service nearly 6 weeks to find the data breaches, the most recent of which was from 2020. Shouldn't the service have found this on the first day it was running?

The content of the email is identical to a search on the free website Have I Been Pwned - the details of the data breaches as exactly the same.

For example, from the TTNC Dark Web Service:

"In October 2020, a security researcher published a technique for scraping large volumes of data from Gravatar, the service for
providing globally unique avatars . 167 million names, usernames and MD5 hashes of email addresses used to reference users' avatars were
subsequently scraped and distributed within the hacking community. 114 million of the MD5 hashes were cracked and distributed alongside the
source hash, thus disclosing the original email address and accompanying data. Following the impacted email addresses being searchable in HIBP,
Gravatar release an FAQ detailing the incident."

From the free Have I Been Pwnded website:

"In October 2020, a security researcher published a technique for scraping large volumes of data from Gravatar, the service for providing globally unique avatars . 167 million names, usernames and MD5 hashes of email addresses used to reference users' avatars were subsequently scraped and distributed within the hacking community. 114 million of the MD5 hashes were cracked and distributed alongside the source hash, thus disclosing the original email address and accompanying data. Following the impacted email addresses being searchable in HIBP, Gravatar release an FAQ detailing the incident."

Notice 2 errors are identical, an extra space before the full stop after the word avatars and the use of the word release rather than released in the last sentence.

To sum up, they have charged every single customer £9.99 per month for a service that no customer asked for and is a simple repackaging of public information.

Edited to add that after following their complaints procedure my charges were refunded, so our review is changed from 1 star to 3 stars. Still a very poor business practice and having to take the time to follow a support then complaints procedure is far from ideal. Their telephony services continue to excel.

I've been a loyal TTNC customer for years, relying on their IP telephony. However, their recent "Dark Web Monitoring" service introduction has left me infuriated. They sneakily added this service to my account, charging £10 monthly without my consent. When I asked for a credit, they flatly refused. After years of use, I'm closing my account. Stay away from TTNC to save yourself the trouble.

Have been with this company for years, never had an issue. Until now.

They decided to add 'Dark Web Monitoring' for £9.99 per month and it was only due to our debit card expiring that I noticed this on the invoices.

We never added this service; they did.

No refund at all, which would have stopped this madness. Spoke with a man on support (and billing it appears) who just pointed me to their Terms and Conditions which obviously mentions price changes / increases etc. but nowhere does it mention that they can add charged services whenever they like.

Avoid this fraudulent company at all costs. Next step for me is escalating this to the Ombudsman and forcing a chargeback, which just wastes everyone's time and damages their merchant account reputation.

Recently introduced a dark web monitoring service via an unsolicited free trial automatically converting to a paid subscription after 30 days for existing customers. This would not have been allowed if it were a B2C relationship. Refund issued at request but the management need to understand this kind of practice is unacceptable.

As for the telephone number services, they have been great for over five years and always responsive to support requests and issues.

We've been a happy TTNC customer for a very long time, but like many others, we've been charged for services we didn't request or want. Almost doubling our bill.

We rely heavily on TTNC, but will be moving away.

As a loyal customer of TTNC for the past two years, I'm consistently impressed by the company's level of professionalism and dependability. They have effectively integrated an array of features, enhancing the day-to-day operations of my business and streamlining our communication needs.

TTNC's innovative VoIP solutions are not the sole reason behind my satisfaction, however. Their customer service team has proven to be exemplary, promptly addressing any issues I've encountered, including a recent billing discrepancy that was resolved swiftly and professionally.

In a market crowded with VoIP providers, TTNC truly stands out, consistently demonstrating a commitment to customer satisfaction and quality service. I am more than satisfied with my experience with TTNC, and I wholeheartedly recommend their services to any business seeking robust, dependable, and user-friendly communication solutions.

Just like everyone else is saying, they've started scamming customers by billing them for services we never subscribed to or agreed to. I'll be porting all of my numbers to someone else.

AVOID!

We are a long time customer with this company. They tried to automatically enroll us for a new service they are providing and have charged us using the direct debit we set up for the telephone answering service. We did not opt-in to this at any point. They just sent an email saying that opted us into a 30 days free trial and if we didn't opt out they would be charging us. This is an abuse of the Direct Debit scheme. Is this even legal??

Was going so well, then they signed me up to a "free" 30day trial of dark web and then billed £9.99 per month. It's against the law to sign someone up to anything they have not requested or ordered. Shocking tactic. You have to get permission from the customer to "opt in", not email once saying they have to "opt out". That breaches the Direct Debit Guarantee.

I have been a customer since 2011. Last week I noticed a charge on my bill for dark web monitoring. Something I did not request or sign up for.

When asked about why i was paying for it, TTNC customer ‘support’ said it was there because they sent an email (one) about it weeks ago and I hadn’t opted out. I wasn’t even aware I had to.

So they were about to charge for a service i did not ask for. ‘It’s legal,’ they said. No hint of an apology for a shoddy way of doing business. Not a word, to a customer of 12 years.

Soon to become an ex-customer.

So far so good. Since covid it's rare to call any company and have someone answer with knowledge and experience. I needed to port a number over from another company. It was so complicated the number was on a network of numbers. Each member of staff I spoke to took their time to help me. One chap was even happy to be cc'ed in the emails to the other company so he could help me fill the form out. Top customer support!

Very disappointed. I purchased my number for £100 free call but around 2010 I had a text to say that if i did not top up £25 I would loose number so thats what I did then they charged £8 per month for renewal last month had something called dark web never asked for it I had to change my bank card there was a delay I text them to tell them of delay had reminders to pay the monthly fee every other day then my call credit ran out and my number was suspended for around 20 mins this is after spending £1000s with them the charges are just made up every month so you need to check whether they have added more charges. I have now swopped to b online £10 per month no extra charges unlimited calls. TTNC have let customers down and don't care about them all they seem to care about is making money of you for a company that can stop your number and loose leads for penny's my advise would be to steer clear of TTNC very disappointed long term customer since 2010 . Sean.

Ttnc keep putting their prices up and adding charges without asking. The latest being dark web monitoring, £10 a month being added to bill for something I didn’t ask for!

Company add services and changes prices without any communication and letting you know. You've got to constantly monitor what's being sold to you

Easy experience with good after sales advice/support

Incredible service from start to finish. Every time I’ve needed help I’ve spoken with Paul. He’s a bloody star! He has set everything up for me and even saves me money each time as he moves me on to packages that better suit my needs. Highly recommend!

Amazing customer service, Dave helped me figure out the perfect solution for our small grassroots festival.

At no point did I feel like I was being strong-armed into buying any particular product. This, as well as their incredible support, is what will ensure that I come back to them as a customer.

As always brilliant product and service

I have been with TTNC since 2008 and always a great service and customer care.