TTNC - The Telephone Number Company Reviews 

TTNC have been great and very responsive. As a small charity, Comms is vital to everything we do. TTNC offer service that really is a core part of everyday life for the organisation and anyone connecting to it. The best part is it is seamless and you don't even know it's there. Highly recommend TTNC to anyone looking for a solution like this.

Amy Riley helped me with a query. She was amazing and sorted the problem out within a day. I was close to using another provider and she managed to sort it out for me. Very polite, responsible and helpful.

I'm very happy with the service provided but when I wanted to speak to someone in customer services I found it impossible to actually get through to anyone

We are a long-time customer of TTNC and had been very happy with the service.

We had a shock when looking at recent bills - a new "Free Service" called Dark Web Monitor had been added to our account automatically and we were then charged £19.98 per month to continue unless we cancelled it. As this was a regular payment we had been making for years it took us a few months to spot this. I can see from other reviews that other customers experienced the same issue.

Our original call to customer service was unsatisfactory - we were advised that we had been sent an email and we should have read the email, scrolled to the bottom of the email, and then we would have seen that we needed to cancel - none of this was reasonable in our opinion. We were able to cancel the service but I wanted the over-charge for the previous 4 months refunding. We spoke with Amy who understood our issue, escalated this issue to management, and we have had our Call Credit refunded for the full amount.

It does appear that TTNC having made an error of judgement, has responded and reacted in the way I would have expected a professional company to do and I am happy with the outcome.

Amy was friendly, took time to understand my issue and asked the right questions so she could properly feedback into TTNC to hopefully prevent reoccurrence of such incidents.

Overall the services provided by TTNC are excellent and I am pleased to see that they Customer Service has been restored to the good levels I've come to expect. I would recommend TTNC.

Very helpful team. Total newcomer to this but, Amy one of the team rang me as she saw i was having issues setting up. Great service even before I started.

Fantastic service; we have been using this company for the past 5 years and have always had great support when needed and calls from them to ensure everything is set up correctly and we are only paying for the actual services we need.

The service was very reasonable, but sometimes gettring through was a problem,but they got there in the end

Amy was very helpful and patient to resolve my problem

Caroline Simpson helped with my request, timely and effectively , going above and beyond with information flow and action taking thank you !

very good experience with TTNC on their chat service Katie dealt very well with my issues and all were solved quickly

Helpful staff, line works well for us.

Awful company! Been with TTNC for 10 years and raved about how good they were. Unfortunately they've been bought over by a company that has zero customer service and applies unsolicited, irrelevant services to your account on a 'free trial' then charges you for it - in this case Dark Web Monitoring. First I knew of it was when a different amount was DD from my bank account. After sending several complaints I was told it was customers responsibility to check their invoices every month to ensure a new service hadn't been added to your account. When you've a rolling payment/service that never changes, why would anyone study the invoice every month?! No one would expect they needed to check their invoices for an unsolicited service on their account - but hey, great way to make money for an unscrupulous company!
As a goodwill gesture they've offered me another irrelevant service, call credit - a service they know I've never used in the last 10 years and have no use for! I'm now left to peruse a refund though DD guarantee. All trust is eroded and I will never recommend them again.
If you sign up to them, be prepared to study your invoice every single month and inconvenience yourself going through hoops to remove a service they've applied to your account.

An invaluable addition to my business. Works without any issues.

Was paying say £8 a month all their emails were going junk on our business invoice email other than the invoices themselves. Why would I need to see their emails other than invoices it's a very simple straight forward service. However, they then opt us into a service we don't even ask for that costs £10 a month "DARK WEB MONITORING" like all we want is a phone?

4 months later we realised they more than doubled our bill to which they responded we did email you about it. LIKE HOW CAN YOU OPT SOMEONE INTO SOMETHING THEY DIDN'T ASK FOR? Absolute Scammers, literal theft.

Should we not receive a refund promptly it will be sent to our lawyers and business will be taken elsewhere. We've been with TTNC for 3+ years and I imagine they'll be losing a lot of customers unless they refund ASAP. Either stupid or money-grabbing scumbags let's see.

Update:
Company is doubling down on taking peoples money and opting them into services they didn't ask for. Acting like it's my fault they stole my money imagine.

Imagine you were using spotify and found out they've doubled your bill the last 4 months for "Pool audio enhancement". You email saying you don't even have a pool and didn't ask for it but they tell you they sent you an email telling you that you were being opted in to try it.

I was paying £2 per month and then, without my knowing found out this had been increased to £15.99 per month. Apparently this is for an "essential services fee" for another £4 per month ( which I can sort of accept as prices have gone up and £2 isn't much), but is also for a dark web service for £9.99 per month- a service they offer (without asking if you want it) where they send you a report each month - which I didn't know about or ask for - but did find in my junk. The company refuses to refund the charge when I called them. I find this sort of behaviour unbelievable - how can you just start charging people for something without permission like that?

Caroline is a gem! She was so patient and helpful as we looked for a solution to the problem with payment processing.

I came here to warn others about TTNC's bad business practices. New customers should avoid this company.

Until a few months ago, we were very happy with the service.

As others have mentioned, TTNC added a "free trial" of a web monitoring service to our account without our request, but when the free trial expired, they simply added it to our services and started billing £10/mo for it. Although TTNC send an email each month listing your services, we didn't notice the new charge because we simply had no idea that the "free trial" would be auto-subscribed.

When other companies offer free trials (e.g. a mobile phone company throwing in a 6-month free trial of Disney+ with a new phone contract), they make it clear that you must cancel the free trial before it ends or you'll be auto-subscribed. TTNC did not do this.

When we noticed the monthly TTNC fees had increased, we tried contacting TTNC to resolve the issue. Numerous phone calls over several days were answered by an "overflow" phone answering service; they are real people but they don't work for TTNC. They suggest you email or offer to take your details and you'll be called back. But no email or phone response has been received. I requested a callback using their online form but again, nothing. It's as if TTNC have outsourced the phone helpdesk and ignores any requests that it logs.

Sneaking additional services on customers is bad enough. But not being able to contact the company to resolve issues is a red flag.

Avoid this company!

As a happy user of this service for several years i am saddened to see how bad and how greedy this company has got.

As several people have mentioned, they have sneakily added a charge under the guise of providing a 'dark Web monitoring service'. They then started taking £10 a month from my account without my permission or consent.

Furthermore it used to be a breeze to get hold of customer services, however now when you phone up, you are advised to email in, they cannot help with anything by phone it seems. You then eventually get an email response which does not address your concerns from an email address that you can not reply to!

Shocking service and poor attitude. I will be looking at a new provider who listens to their customers and doesn't try to steal money from them.

Avoid this company!!!

TTNC have started charging people with a dodgy and worthless "Dark Web Monitor" service - a service that I never requested or signed up for and which they started charging me £10 a month for after an initial, unrequested "free month's trial".

Very underhand tactics to try and make money from people and I would have assumed it surely must be illegal too.

Do not reward business practices like this and find an alternative provider.