TTNC - The Telephone Number Company Reviews 

As an old person, I was initially frustrated at the difficulty in speaking to a human. However, I used the online chat feature and communicated with Katie, who managed to sort everything out extremely efficiently.
All resolved in about 20 minutes.

Speedy response. And temporary solution to my home phone problems offered.

The Suckley Good Neighbour Scheme has used a TTNC number (that resembles our local numbers) since 2012. Volunteers take turns to transfer the number between themselves. TTNC has always been supportive when volunteers have needed help, and helpfully subsidised our longer Covid-time support telephone calls.

Always a great experience with TTNC. Not dealt with Amy before but was fast and efficient forwarding one our prime FloorSandOlogy numbers to a new cell phone.
Thank you Amy.

Very good fast

The response from Amy was extremely prompt and answered all my questions, even executing my request before getting back to me. Outstanding customer service as ever.

Ricky answered my query with a very informative email followed by a friendly phone call. I've been with ttnc for a few years now and have had a positive experience. Overall very happy.

Amy was amazing and she help us with all we need today.

Amy was very helpful and sorted out my problem very quickly.

Used the company for 3 Years+ easy to deal with, great Dashboard for your account. Quick and easy response from UK based agents

i emailed the support - I got the information requested. although it took more than 48 hrs

After being a loyal customer for over 7 years, I recently made the decision to cancel my account due to an unsettling discovery. I was shocked to find out that another service had been added to my direct debit without my permission or prior request. Upon contacting customer service, I received an email stating that this additional service had been included six months ago as an opt-out feature.

Expressing my concern about why such a service was added without my consent, I received a curt response essentially dismissing my query, stating that opting out was my responsibility and that their decision was final. It's disheartening to encounter such practices from a company that should prioritize transparency and customer satisfaction.

It's important for others to be aware that this company may arbitrarily add items to your monthly direct debit without notification or consent, leaving you to rectify the situation on your own. I've taken the necessary steps to report this incident to my bank under the direct debit scheme. This experience highlights the need for better consumer protections and accountability within the industry.

Email response: Hi Abbie,

I can confirm that the dark web monitor has been removed from your account.

As we never received a response to our email on 16th May to opt out of the Dark Web service the service remained live on your account and I am unable to raise a refund for you.

I understand that this may not be the resolution you had hoped for but it is TTNC's final stance on the matter.

My elderly mother recently moved house and the one thing she really wanted was to keep her landline number so all friends could easily keep in touch.
BT said "Yes, absolutely". Fast forward 3 months and we were still waiting for her old number to be connected. Pretty much every 10 days BT would email saying 'Good news, your number will be connected in the next 10 days'. After numerous calls complaining I was sent a text from BT saying I had to call Callagenix. No explanation as to who Callagenix were or why I needed to call them.
I made the call and fortunately I was connected to Amy Riley. Well light bulb moment. She was sympathetic and knowledgeable. In 15 minutes she did more than BT had done in 3 months. She was honest from the start which was refreshing and didn't promise the earth unlike BT. Unfortunately my mum still cannot have her old number, its a very complicated tale. BT are extremely poor when dealing with customers, their knowledge is questionable and promise things they can't deliver. Amy however is professional and a credit to your organisation.

It's early days but using TTNC for my office's on-call function is now a lot simpler and more manageable than our previous pager based system (and a lot cheaper). The team like it too- it's a fairly intuitive dashboard with a lot of useful features that I'm still finding.

Amy was very helpful and efficient even though i placed the order late during the Christmas period she still managed to squeeze me in and provide a great service.

My customer services rep Amy, was great. She gave me the options to resolve an issue that had occurred on my account and then took onboard my thoughts and she gave me the highest possible solution
So thank you again Amy

Efficient and friendly service on live chat by Katie

One of the employees - Amy Riley set our call forwarding system up to make forwarding easy for me. I can now manage our call forwarding easily and quickly. She called me, as promised, and was extremely helpful and professional and diligent in getting it sorted out for me. Well done Amy and thanks. Super service.

The service is innovative and most reliable. Support team are refreshingly efficient ! Top company to deal with.