Tufferman Reviews 

Antwoord van Tufferman

2 dagen geleden

Dear John,

We’re sorry to hear that your order arrived damaged. This is certainly not the condition we expect our products to arrive in, and we understand how disappointing this must be.

Please contact us with your order details and, if possible, photos of the damage so we can investigate what happened and arrange an appropriate resolution.

Thank you for bringing this to our attention.

Louise, Customer Service

Antwoord van Tufferman

2 dagen geleden

Dear Customer,

Thank you for your feedback. We’re pleased to hear your first delivery arrived fine, but we’re sorry that the second delivery arrived with one end of the front spars bent. We’re glad you were able to straighten them, although we appreciate this shouldn’t have been necessary.

Thank you also for your suggestion regarding additional protection to the ends during transport. We’ll take this on board and review our packaging to help prevent this happening again.

Louis, Customer Service

Antwoord van Tufferman

2 dagen geleden

Dear Lucy,

We’re very sorry to hear about this experience. We understand how frustrating it is to have no tracking information, be given such a broad delivery window, and then discover that your order was apparently left unattended without any notification.

We’re particularly concerned to hear that the goods were left in the street and subsequently went missing. This is not the level of delivery service we expect, and we apologise for the inconvenience and frustration caused.

Please contact us with your order details so we can investigate what happened with the courier and work towards resolving this for you.

Thank you,
Louise, Customer Service

Antwoord van Tufferman

2 dagen geleden

Dear David,

Thank you for your review and for sharing your experience. We’re pleased to hear that, aside from the cross support beams, the shelving went together easily, looks good and is doing the job.

We’re sorry to hear you found fitting the cross supports a little unclear. We appreciate your feedback and will take this on board when reviewing our assembly instructions and guidance.

Thanks again for choosing Tufferman!

Louise, Customer Service

Antwoord van Tufferman

2 dagen geleden

Dear Cristina,

We’re sorry to hear that you’ve found our advertising frustrating. We understand that repeatedly seeing an advert that isn’t relevant to you can be annoying.

However, the placement and frequency of adverts on platforms such as YouTube are determined by the platform’s advertising system, rather than by us directly. You may wish to review your YouTube and Google advertising settings, where you can manage your ad preferences and the types of adverts you see.

We appreciate your feedback and hope this helps clarify how the advertising is delivered.

Thank you,
Louise, Customer Service

Antwoord van Tufferman

2 dagen geleden

Hi Sharon,

We’re sorry that you initially only received one of the two parcels and that the communication regarding the missing parcel wasn’t clear.

We can confirm that replacement items have now been sent. We apologise for the inconvenience and frustration caused by the delay, and we appreciate your patience while we worked to resolve the issue.

Thank you,
Louise, Customer Service

Antwoord van Tufferman

2 dagen geleden

Hi Andy,

We’re very sorry for the frustration and inconvenience caused. We understand how disappointing it must have been to take a day off work, make several attempts to contact us, and still not receive your order.

We also apologise that the updates and assurances you received did not resolve the situation as expected. We take your comments seriously and appreciate how frustrating this experience has been.

Please contact us with your order details so we can check the status of your refund and ensure this is addressed as quickly as possible.

Thank you,
Louise

Antwoord van Tufferman

2 dagen geleden

Dear Mr Hall,

Thank you for your review. We’re sorry to hear there were issues with your order and that your items were damaged by the courier, but we’re pleased that we were able to resolve everything to your satisfaction.

It’s great to hear that you found us easy to communicate with by email and were happy with the customer service you received. We really appreciate your patience and your feedback.

Thank you,
Louise, Customer Service

Antwoord van Tufferman

2 dagen geleden

Dear Jim,

We’re very sorry that your order arrived incomplete and with some items damaged, and that the replacement delivery did not arrive as promised.

We completely understand how frustrating it is to arrange to be available for a confirmed delivery, only to wait in all day and receive nothing. This is not the level of service we aim to provide.

We apologise for the inconvenience and repeated disruption this has caused. I believe replacements have been sent and this has now been resolved.

Thank you for your patience,

Louise, Customer Service