Tufferman Reviews 

17.018
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Delivery was quick,we had watched You Tube video to view constructing it.Glad we did,as written instructions not easy to follow.That said once we’d begun building process was speedy.And delighted with... Toon meer

Beoordeeld met 5 van de 5 sterren

This is my second set of shelving purchased recently from Tufferman. Yet again, I cannot fault either the quality of the goods or the efficiency of how my order was managed. The set of SX340 Industria... Toon meer

Beoordeeld met 4 van de 5 sterren

Product is good quality, robust and easy to assemble by two people. Your advertisement on GB News from where I heard of you is limiting due to relatively low numbers who view the channel. Your advert... Toon meer

Beoordeeld met 3 van de 5 sterren

The product looks quality , I haven’t fitted it yet. I ordered 84 tiles and 70 arrived 1 day later than stated. I contacted customer service who rectified the mistake , but instead of sending the 14 m... Toon meer

Bedrijfsgegevens

  1. Opslagbedrijf

Geschreven door het bedrijf

Tufferman specialise in sturdy garage and warehouse shelving units. Supplier of heavy duty STORALEX® shelves.

Tufferman - Simplifying Storage

Geschreven door het bedrijf


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

17K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 98% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,4

Alle reviews

(17.018)

2.848 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great set of shelves

Great set of shelves, exactly the specified dimensions, and easy to assemble once you’ve got your head round the instructions. Would recommend them to anyone.

1 september 2026
Beoordeeld met 4 van de 5 sterren

Happy with the product,

Happy with the product,
Only negative was the box it came in was wet and damaged at one end so the the shelving has swelled but it's ok to use.

2 september 2026
Logo Tufferman

Antwoord van Tufferman

Dear Mr Richards,
Thank you for your review. We’re pleased to hear that you’re happy with the shelving overall.

We’re sorry to hear that the packaging arrived wet and damaged, resulting in some swelling to the shelving. Although we’re glad it’s still suitable for use, this isn’t the condition we expect your order to arrive in. We’ll pass your feedback on to the relevant team to help improve how our products are packaged and handled during delivery.

Thank you again for choosing Tufferman and for taking the time to share your experience.

Louise, Customer Service

Beoordeeld met 2 van de 5 sterren

Delivery was absolutely horrendous

Delivery was absolutely horrendous, took a day off work to make sure I was home with it being a large item, Nobody turned up, Next day they tried to deliver without notifying us. When the driver rang our ring doorbell I asked for the card so we could arrange another day that we would be home only to be told they didn’t have any cards. We went away on a weekend break the day after hoping to arrange the delivery for the following week only to find it had been dumped outside our house for 3 days and everything was absolutely sodden as it had rained all weekend! Wouldn’t use them again

2 september 2026
Logo Tufferman

Antwoord van Tufferman

Dear Customer,

We’re extremely sorry to hear about your experience. We completely understand your frustration, particularly after taking a day off work to be available for the delivery.

The lack of communication, the attempted delivery and the decision to leave the order outside for several days are all very disappointing. Given the size of the item and the weather conditions, we appreciate the impact this had on your order.

This is not the level of service we expect our customers to receive, and we sincerely apologise for the inconvenience and disappointment caused. We’re also sorry that this experience has left you feeling that you wouldn’t use us again. Your feedback has been noted and will be raised with our delivery team so we can address these issues.

Thank you,
Louise, Customer Service

Beoordeeld met 5 van de 5 sterren

VRS shelving for garage

I ordered 4 VRS shelving units for my garage, with standard delivery. They arrived promptly but there was some damage to one pack of MDF boards. This was resolved without quibble and replacements were quickly provided.

The units themselves are high quality, easy to assemble, and very sturdy. I'm impressed.

[Edit: Upped to 5*. Felt bad about docking a whole star for the damage that was probably the fault of the carrier.]

21 augustus 2026
Beoordeeld met 5 van de 5 sterren

Quickly erected and very sturdy

The shelving was easy to order and was delivered fairly promptly (a bank holiday weekend got in the way). It was quite easily erected as the only requirement for construction is a small rubber hammer and a flat blade screwdriver in case one of the lugs gets bent.
Quickly erected very sturdy and fixed to the wall with the fittings supplied.
I would highly recommend Tufferman.

28 augustus 2026
Beoordeeld met 5 van de 5 sterren

83L Stackable storage boxes

Excellent stackable storage boxes, easy order process, fast delivery and reasonably priced. Provided a durable fast solution to aid the organisation of our operation. Thank you Tufferman.

1 september 2026
Beoordeeld met 5 van de 5 sterren

Easy process from ordering to delivery

Easy process from ordering to delivery. I ordered 3 x 600 x 1800 mm shelving bays in grey. They look good and were easy to assemble. Strong once assembled. I was kept updated about delivery and items were delivered on time.

1 september 2026
Beoordeeld met 4 van de 5 sterren

Love the product but feel instructions…

Love the product but feel instructions could be clearer when assembling. Once we worked it out how to put together it was much easier

1 september 2026
Logo Tufferman

Antwoord van Tufferman

Dear Sue,

Thank you for your lovely review! We’re delighted to hear that you love the product and found it much easier to assemble once you had worked out the process.

We appreciate your feedback regarding the assembly instructions. We understand how helpful clear, straightforward guidance can be, and we’ll pass your comments on to our team as we look to improve them.

Thank you for choosing Tufferman and for taking the time to share your feedback!

Louise, Customer Service

Beoordeeld met 5 van de 5 sterren

Great flooring easy to fit and looks…

Great flooring easy to fit and looks very durable

2 september 2026
Logo Tufferman

Antwoord van Tufferman

Dear Paul,

We are pleased that you are happy with our products, and the assembly was easy

Thank you for the positive review!

Beth Customer Service

Beoordeeld met 5 van de 5 sterren

Good product

Installed the storage racks i purchased yesterday.
Really good product and easy to assemble
Well done Guys !!!

8 september 2026
Logo Tufferman

Antwoord van Tufferman

Dear Vincent,

We are pleased that you are happy with our products, and the assembly was easy

Big thanks for the 5-star review.

Beth Customer Service

Beoordeeld met 3 van de 5 sterren

Started off well...

Started off well, but definitely seem to forget about you after they've got your money.... Dealt with Ellie, she was fantastic at first then never got back to me on an email after my order arrived. Decided to ring and she sounded like she did not want to be there/couldn't be asked to deal with anyone. Probably on commission.

Also delivery service they use is terrible, driver didn't ring doorbell and left against my motor, which is weird because they should be signing off the order.

Finally product I purchased had some chipped paint marks on metal legs before I hammered in slats, nothing major, but potentially put together, returned and repacked?

Product is alright though. Would I use again? Na.

28 augustus 2026
Logo Tufferman

Antwoord van Tufferman

Hi Ryan,

Thank you for taking the time to share your detailed feedback. We’re pleased to hear that Ellie was helpful initially, although we’re sorry that the communication and follow-up fell short after your order was delivered. This certainly isn’t the level of service we aim to provide, and we’ll make sure your comments are passed on to the team.

We’re also sorry to hear about the delivery experience and the chipped paint marks on the product. While these may have been minor, we understand how disappointing it is to receive an item that isn’t in the condition you expected.

We appreciate your comments and are glad that you were otherwise happy with the product. We hope we’ll have the opportunity to provide you with a much better experience in the future.

Louise, Customer Service

Beoordeeld met 5 van de 5 sterren

Good price. Efficient delivery.

Clear info on site. Easy to order arrived quickly. Good price. Shelves are robust and easy to put up.

1 september 2026
Logo Tufferman

Antwoord van Tufferman

Dear Customer,

We truly appreciate your support and are delighted to see your positive rating for our website.

Thanks again for choosing Tufferman and have an amazing day!

Beth Customer Service

Beoordeeld met 5 van de 5 sterren

Fast delivered

Fast delivered. Very good. Thank you

1 september 2026
Logo Tufferman

Antwoord van Tufferman

Dear Marian,

We truly appreciate your support and are delighted to see your positive rating for our delivery service.

Thanks again for choosing Tufferman and have an amazing day!

Beth Customer Service

Beoordeeld met 4 van de 5 sterren

Racking

We had are racking deliver on time , it was very easy to assemble , very happy with the product thank you

1 september 2026
Logo Tufferman

Antwoord van Tufferman

Dear Bill,

We are pleased that you are happy with our products, and the assembly was easy

Thank you for your 4-star review!

Beth Customer Service

Beoordeeld met 5 van de 5 sterren

Garage racking…

Literally just put it together and its a really sturdy piece of kit, will prob buy another one soon

28 augustus 2026
Logo Tufferman

Antwoord van Tufferman

Dear Customer,

We are pleased that you are happy with our products,

We appreciate your support and look forward to serving you in the future.

Beth Customer Service

Beoordeeld met 1 van de 5 sterren

No concept of customer service or product quality.

Company advertised next day delivery and in reality it was anything but even though I paid extra for specific day delivery. On selecting the day for delivery, the soonest day for delivery was 3 days after placing the order.

On the day I specified only half of the order was delivered. When I tried to call the company to find out what was going on, the recorded message said their voicemail mailbox was full. I then emailed the company and it took them 5 days to reply to my email.

The other half of the order eventually arrived, un-announced, on the next day, with at least half of these items damaged due to the lack of robustness in the way it was packaged.

It was clear that the product quality leaves something to be desired as it is of flimsy construction until the point of full construction, which was very difficult given the damage and the quality of the product.

3 september 2026
Review zonder uitnodiging
Logo Tufferman

Antwoord van Tufferman

We’re very sorry to hear about your experience. We understand how disappointing it must have been to pay for a specific delivery service, receive only part of your order on the chosen date, and then have to wait for the remainder without clear communication.

We also apologise that you were unable to reach us by phone and that it took five days to respond to your email. The second delivery arriving without notice, with several items damaged, only added to the frustration.

Your comments regarding the packaging and the construction and quality of the product are also concerning. We take this feedback seriously and will ensure it is passed on to the relevant teams for review.

We appreciate you taking the time to provide such detailed feedback and are sorry that we fell short of the service and quality you expected.

Louise, Customer Service

Beoordeeld met 5 van de 5 sterren

Tremendous customer service

Tremendous customer service! High quality products!! I would not hesitate recommending Tufferman to family and friends! Keep up the good work!!

1 september 2026
Logo Tufferman

Antwoord van Tufferman

Dear Ben,

We appreciate your feedback and are glad to hear that you had a positive experience with our team.

We appreciate your support and look forward to serving you in the future.

Beth Customer Service

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