Delivery was quick,we had watched You Tube video to view constructing it.Glad we did,as written instructions not easy to follow.That said once we’d begun building process was speedy.And delighted with... Toon meer
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Lees wat reviewers zeggen
This is my second set of shelving purchased recently from Tufferman. Yet again, I cannot fault either the quality of the goods or the efficiency of how my order was managed. The set of SX340 Industria... Toon meer
The product looks quality , I haven’t fitted it yet. I ordered 84 tiles and 70 arrived 1 day later than stated. I contacted customer service who rectified the mistake , but instead of sending the 14 m... Toon meer
Tufferman sell top-quality robust shelving units for domestic garaging or commercial storage / warehouse units. I've ordered from them twice now, and been really impressed with the quality and weight... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Tufferman specialise in sturdy garage and warehouse shelving units. Supplier of heavy duty STORALEX® shelves.
Tufferman - Simplifying Storage
Geschreven door het bedrijf
Contactgegevens
Unit 4 Galleywood Industrial Estate, Chelmsford, CM2 8RF, Essex, Verenigd Koninkrijk
- 0203 764 9380
- sales@tufferman.co.uk
- www.tufferman.co.uk
4,4
Uitstekend
17K reviews
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Tremendous customer service
Tremendous customer service! High quality products!! I would not hesitate recommending Tufferman to family and friends! Keep up the good work!!
1 september 2026
Antwoord van Tufferman
Dear Ben,
We appreciate your feedback and are glad to hear that you had a positive experience with our team.
We appreciate your support and look forward to serving you in the future.
Beth Customer Service
Sturdy shelving unit
Really pleased with shelving it’s very sturdy and I’m sure it will last a long time in the garage.
Order sent within 2 days but had a bit of a problem with the delivery company but Megan in customer services sorted it out for me and kept me up to date with progress and it was delivered on Friday evening so all well.
I gave 5 stars as it was the delivery company at fault and not the supplier.
1 september 2026
Antwoord van Tufferman
Dear Val,
We’re glad to hear Megan took care of you! If there’s anything we can do to make your experience even better, just say the word
Thank you for your 5-star review!
Beth Customer Service
Avoid Tufferman— damaged goods, ignored emails, and out of stock to replace!
If you expect reliable customer service or a complete product, look elsewhere. My experience with Tufferman has been an absolute nightmare:26th August: Placed my order for heavy-duty shelving.1st September: Delivery arrived with severe transit damage. Heavy metal parts were bent and completely unusable. I emailed customer service immediately with photo evidence.Silence & Stalling: My emails were ignored for days. I was left with a cluttered workspace and boxes of broken metal components.The Breaking Point: After a full week of chasing them up, customer service finally got back to me today. No tracked dispatch for replacements—instead, they casually informed me that the parts needed to fix my order are completely out of stock for several weeks!Expecting a customer to wait nearly a month for a resolution on a brand-new, damaged delivery is disgraceful. Because of their week of silence, I had to build what I could out of the undamaged parts just to clear my floor space. I have now officially cancelled the order, refused to dismantle the units, and instructed them to send a courier to collect their property as it stands.Thankfully, I paid by credit card, so my bank is now handling the dispute to secure my full refund. Shocking service from start to finish.
1 september 2026
Review zonder uitnodiging
Antwoord van Tufferman
Hi Duarte,
We’re very sorry to hear about the experience you’ve had with your order. Receiving heavy-duty shelving with significant transit damage and unusable components is disappointing enough, and we understand how frustrating it must have been to then experience delays in communication and find that replacement parts were unavailable.
We also recognise the inconvenience this caused in your workspace and appreciate that you had to take steps to assemble what you could from the undamaged components while waiting for a resolution.
We’re sorry that we were unable to resolve the matter within a timeframe that met your expectations and that you ultimately felt the need to cancel your order. Your comments regarding the handling of the damage, communication and availability of replacement parts have been noted and will be passed to the relevant teams for review.
We sincerely apologise for the frustration and inconvenience caused, and thank you for taking the time to provide detailed feedback.
Louise, Customer Service
poor experience. Will not order again from them
I took two days off work waiting for an order that is still only partially delivered — despite paying for delivery.
I understand delays happen, but hiding behind the courier isn’t good enough. You chose them, so you are responsible for their service.
My payment wasn’t delayed, so why was my order? Two days wasted, delivery paid for, and still no complete order.
7 september 2026
Review zonder uitnodiging
Antwoord van Tufferman
Dear Charlotte,
We’re very sorry for the frustration and inconvenience caused by the delay to your order. We completely understand why having to take two days off work while still waiting for part of your delivery is particularly disappointing, especially after paying for delivery.
You’re also right that, from a customer’s perspective, the responsibility for ensuring a satisfactory delivery experience sits with us, regardless of which courier is used. We apologise for the disruption and for the fact that your order has still not arrived in full.
We appreciate your patience and will take your feedback on board as we review both our delivery service and communication with customers.
Louise, Customer Service
Antwoord van Tufferman
Dear Benny,
Thank you for taking your time to give us feedback.
We are pleased that you are happy with our products, and the assembly was easy
Beth Customer Service
Antwoord van Tufferman
Dear customer,
We are pleased that you are happy with our products,
Thank you for your 5-star review!
Beth Customer Service
Great product
Great product, strong robust. A piece of my order was missing, one telephone call and it was sent no problem. Would recommend.
31 augustus 2026
Antwoord van Tufferman
Dear Greg,
We appreciate your feedback and are glad to hear that you had a positive experience with our team.
Thank you for taking the time to write us a review,
Beth Customer Service
Antwoord van Tufferman
Dear Harry,
We are pleased that you are happy with our products,
Thank you for taking the time to write us a review,
Beth Customer Service
Good strong boxes it’s just the…
Good strong boxes it’s just the delivery took so long .
27 augustus 2026
Antwoord van Tufferman
Dear Julie,
We're glad you're satisfied with our storage solutions. Thank you for the positive review.
Beth Customer Service
Easy to find what I wanted online,easy…
Easy to find what I wanted online,easy to order and delivery was floorless,delivery information was good knew the progress of my shelfs at every point. Product was very well packaged and was very easy to erect. All in all I would recommend this company 100%
1 september 2026
Antwoord van Tufferman
Dear Nigel,
We are pleased that you are happy with our products, and the assembly was easy
We truly appreciate your support and are delighted to see your positive rating for our communication throughout delivery,
Beth Customer Service
Antwoord van Tufferman
Dear David,
We are pleased that you are happy with our products, and the assembly was easy
Thank you for the positive review.
Beth Customer Service
Ordered bank holiday Monday and waited…
Ordered bank holiday Monday and waited till the following Monday for them to say they would deliver. Got a delivery time and still didn't turn up furious.
7 september 2026
Review zonder uitnodiging
Antwoord van Tufferman
Hi Gemma,
We’re really sorry to hear about your experience. We completely understand how frustrating it must have been to wait a week for your delivery, receive a confirmed delivery time, and then have the order still not arrive.
This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience and disappointment caused. Please get in touch with us directly with your order details so we can look into what happened and work to put this right for you.
Thank you,
Louise, Customer Service
Quality product at the right price
27 augustus 2026
Antwoord van Tufferman
Dear Ken,
We are pleased that you are happy with our products,
Thank you for your 5-star review!
Beth Customer Service
Very pleased with my purchase
Very pleased with my purchase, easy to put together and sturdy
31 augustus 2026
Antwoord van Tufferman
Dear Sophie,
We are pleased that you are happy with our products, and the assembly was easy
Thank you for the positive review.
Beth Customer Service
generally quite good shelving
generally quite good shelving, would have helped if fitting intructions had been included
31 augustus 2026
Antwoord van Tufferman
Dear William,
We are pleased that you are happy with our products, we apologise for any inconvenience regarding the instructions!
Big thanks for the 5-star review.
Beth Customer Service
Easy to order and good quality garage shelves
Easy to order and good communications about delivery, which was propmpt.
Easy assemble shelving installed in the garage, which has helped to start the tidying up.
26 augustus 2026
Antwoord van Tufferman
Dear Customer
We appreciate your feedback and are glad to hear that you had a positive experience
Thank you for the positive review.
Beth Customer Service
Antwoord van Tufferman
Dear Dave,
We are pleased that you are happy with our products, and the assembly was easy
Thank you for the positive review.
Beth Customer Service
Shelving was delivered and had parts…
Shelving was delivered and had parts missing . Emailed customer services had no response also rang and was hung up on a number of times
7 september 2026
Review zonder uitnodiging
Antwoord van Tufferman
Hi Colin,
We’re very sorry for the frustration caused by the missing parts and the difficulty you experienced when trying to contact us. This is not the level of service we aim to provide.
We’re pleased that our customer service team has now been in touch via email and resolved the issue for you. We sincerely apologise again for the inconvenience and appreciate your patience while we put things right.
Thank you,
Louise, Customer Service
TOTAL DISASTER
4 Parcels delivered and 2 were damaged and bits missing.
After contacting you I was told the damaged ones would be collected and replaced. After hearing nothing I contacted you again to be told they would be delivered last Friday. The damaged 2 were collected but the driver said he did not have any to deliver to me. So I had to contact you again, only to be told that I would have to wait until Monday. This was despite telling you more than once I had someone coming on Friday to fit them.
You have totally let me down so I now want a refund of the damaged goods.
31 augustus 2026
Antwoord van Tufferman
Hi Keith,
We’re very sorry for the issues with your delivery and understand your frustration. This is not the service we aim to provide. Please contact our Customer Service team with your order details so we can look into this and get the matter resolved for you.
Thank you,
Louise, Customer Service
Antwoord van Tufferman
Dear Angie,
Thank you for your 5-star review!
We are pleased that you are happy with our products,
Beth Customer Service
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