Had items from overseas that weren't readily available in Aus. Ordering was easy. Parcels were fast. They kept me updated on status. Got exactly what I wanted and as it was described and pictured. Fre... Toon meer
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Lees wat reviewers zeggen
From $500 to >$1,300 once fees and shipping were added. Irredeemable waste of time. Even if you have to add exorbitant shipping costs due to imports, the fees could easily be baked into the price.... Toon meer
Bedrijf heeft geantwoord
Only received one of the bottles. I ordered 2 and paid for 2. Such an error is disappointing. I ordered 2 so I could save on delivery costs. They have since admitted the error and apologised and are n... Toon meer
Bedrijf heeft geantwoord
Product was reasonably priced and arrived quite quickly. Product itself is very effective for reflux and tastes great. Shipping was quite expensive
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Bedrijfsgegevens
Geschreven door het bedrijf
The best online shopping website in Australia. Shop electronic goods, fashion accessories, beauty products, mobile, men & women clothing, shoes, home & kitchen appliances online on Ubuy in Australia: Visit Ubuy to shop from the USA, UK, Japan, & Korea. Explore imported products online from the USA, UK, Japan & Korea. Buy from Ubuy to ship from the USA, UK and China to Australia and order from abroad. We provide cross-border shopping experience with great offers and deals. ✓ Low prices ✓ Big discounts ✓ Fast shipping ✓ Genuine brands ✓50 Million products. | Online Shopping | Electronics, Health & Beauty Product, Fashion| Ubuy Australia
Contactgegevens
56a Anzac St, KWI 918054, Chullora, NSW 2190, New South Wales, Australia, New South Wales, Australië
- +61 (2) 61810756
- info@ubuy.com
- www.u-buy.com.au
4,1
Goed
341 reviews
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I rarely leave reviews
I rarely leave reviews, but this experience was beyond frustrating. I received a damaged product which was completely unusable right out of the box. It looked like it had either been poorly packaged or handled with zero care.
That was bad enough, but the customer service somehow managed to be even worse. I contacted them, provided photos of the damage, and was met with delays, copy-paste responses, and zero accountability. It felt like they were doing everything possible to avoid resolving the issue. No urgency, no apology — just excuses.
After multiple emails and wasted time, I still haven’t received a proper replacement or refund. This has been one of the most disappointing and exhausting customer service experiences I’ve ever had.
Avoid this company at all costs — if something goes wrong, don’t expect any help.
27 september 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Dear Romal Akbari
Thank you for taking the time to share your feedback. We deeply regret the inconvenience and frustration you experienced with your recent order.
At Ubuy, we strive to deliver quality and consistency, and we understand how disappointing it must be when this does not happen. Upon reviewing your case, we see the item was delivered on September 1st and your complaint was registered on September 27th.
Our standard policy is a 7-day return window for damaged items to ensure we can process resolutions swiftly. However, we were unable to locate any prior communication from you within this period, which limits our ability to resolve the issue retroactively.
That said, your feedback is invaluable in helping us improve. We’ve shared your experience with the relevant department to relevant similar issues in the future. While we regret that we couldn’t assist sooner, we’d still welcome the opportunity to help however we can.
Thank you again for your understanding, and we hope to regain your trust.
Warm regards
Team Ubuy!
Easy Purchase
Easy Purchase, good price fast global delivery, good customer communication; I was having problems getting a X79 board, with many abortive attempts as sellers cancelled orders as they had no stock. Ubuy advertised a X79 board and delivered in good time. Will definitely shop here again.
17 september 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Vincent
Thank you for taking the time to share such detailed and positive feedback about your experience with Ubuy. We are truly delighted to hear that you found the purchase process easy, the pricing good, and our global delivery fast.
We especially appreciate you highlighting your experience with our customer communication and that we could successfully deliver the X79 board you were looking for. We understand how frustrating it can be when orders are cancelled due to stock issues, and we are thrilled that we could provide a reliable solution for you.
Hearing that you will definitely shop with us again is the highest compliment we can receive. We look forward to serving you in the future and providing you with the same high level of service.
Best regards,
Team Ubuy
Easy to order
Easy to order, product as expected, quick delivery, good communication
17 september 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Janine
Thank you for your positive review. We are pleased to hear you found our service easy to use, the product as expected, and the delivery quick.
We look forward to serving you again.
Best regards,
Team Ubuy
They illegally scrape Amazon for…
They illegally scrape Amazon for products and offer them for sale on their platform violating at least 25 international and local laws and regulations. My books are on Kindle Unlimited which means EXCLUSIVE contract with Amazon. They are not allowed to be anywhere else.
You NEED to remove ALL your illegally scraped content IMMEDIATELY! End Of Story!
17 oktober 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Dear David
Thank you for bringing this matter to our attention. We value your opinion and appreciate the opportunity to address your concerns.
Ubuy is a legitimate company headquartered in Kuwait that operates as a global online marketplace, offering a vast selection of international products. To provide this diverse range, we partner with established vendors from various regions, including the US, UK, China, Japan, Hong Kong, Korea, EU, and Turkey. These partnerships are reflected on our website and app.
Ubuy is committed to ensuring full compliance with intellectual property laws and preventing the infringement of third-party intellectual property rights. In accordance with our intellectual property policy, if you wish to file a complaint regarding copyright or any related concerns,
Please send the details to us via:
1. Email: legal@ubuy.com, info@ubuy.com or
2. Post: Anta Tashtari Web Development And Management W.L.L, P.O. BOX 1320, Safat 13014, Kuwait
Please include a description of the copyrighted work that is claimed to have been infringed and a description of the content on our site that you claim infringes your copyright. Provide information reasonably sufficient to permit us to locate the material on our site (e.g. URLs and screenshots). We aim to respond to such complaints within ten working days.
Thank you for your understanding, and we look forward to resolving your concerns.
Warm regards,
Team Ubuy!
Best website to import premium products…
Best website to import premium products from USA and UK I have got my ninja grinder in just 5 days.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Linda,
Thank you for your feedback! We’re delighted to hear that you received your Ninja grinder so quickly and that you find Ubuy a reliable platform for importing premium products from the USA and UK.
Best Regards,
Team Ubuy
I have been a regular buyer of a 100ml…
I have been a regular buyer of a 100ml sunscreen, always paying around $100. Recently, I ordered from Ubuy and was shocked to receive only 50ml but still charged the full $100. This is not a mistake, it’s clearly deliberate. They have priced the smaller size to match what other retailers charge for the full size, knowing customers will assume it’s the same product.
Customer service refused to resolve the issue, insisting I ordered 50ml, ignoring the misleading pricing.
I do not recommend Ubuy at all. Their pricing practices are deceptive.
11 oktober 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Dear Esther
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by your experience with the ISDIN sunscreen.
Upon investigating your order, we can confirm that the item you received "ISDIN Eryfotona Actinica Zinc Oxide Sunscreen, 1.7 Fl Oz (50 ml)" is the exact item displayed and advertised on our product page. The size (50 ml) and price were clearly listed at the time of your purchase.
We understand your disappointment upon receiving a different size than you are accustomed to from other retailers. We strive for complete transparency, and our customer service team was reiterating the product details as listed.
We regret that we could not meet your expectations on this occasion and value the opportunity to improve.
Warmly,
Team Ubuy!
Absolute ripoff
Absolute ripoff. They don’t let you review purchase and delivery fees until order goes in and they completely stitch you up on fees!
Don’t go near it!
22 september 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Phil Moir
We want to clarify that all charges, including the total product cost, shipping fee, and any estimated customs duties, are displayed comprehensively on the final order review page before you confirm and pay for your purchase. This is the final step in the checkout process, designed to ensure you have a complete understanding of the full cost.
Regarding your specific order for the Lippert Components Triple Step:
1. The item is large and heavy (30 lbs, 47 x 28 x 12 inches), which significantly impacts shipping costs.
2. You selected our Super Express Shipping option, which is a premium, expedited international air service that costs more than our standard delivery.
We understand that the total cost can be higher than expected, especially for large items with express international shipping. We sincerely apologize if this was not the experience you were hoping for. Minimizing expenses for our customers is important to us, and we are constantly working to review and optimize our shipping partnerships and provide the clearest cost breakdown possible.
We value your feedback, as it helps us improve the clarity of our checkout process. We have refunded the full amount that you have paid as you have requested. If you would like to discuss this further, please contact our customer service team directly at info@ubuy.com
Best regards,
Team Ubuy
Scam company do not buy
Honestly this company is believe is a scam, i ordered something and paid for 3-6 business days delivery. This period passed and I was always told when I reached out it would be there by the end of day, it never was. I reached out 4 times before the issue was escalated and then asked to wait another 2 business days after waiting that period I reached out and was asked to wait for a response, I requested a refund because I was done with the lies and no help and then was told id have to wait 7-10 business days for my refund. This company is full of liars, there is no true assistance for customers they will just keep asking you to wait. It is the worst customer service I have ever seen and they dont care. Even if complaints are passed on to them to pass on and possibly get help with they will reiterate what they have told you before and do absolutely nothing. This place is a joke and I suggest saving your money.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Dear Ryan Stanford
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience caused. We understand your disappointment with the delays and communication gaps, and we take full responsibility for falling short of your expectations.
Regarding delivery timelines: While we strive to meet estimated timeframes, these rely heavily on merchant processing times. If a merchant ships promptly, we expedite delivery to you. Unfortunately, unforeseen delays on the merchant’s end can impact this process. We acknowledge that our updates should have been clearer and more accurate, and we’re addressing this internally to improve transparency.
Concerning your refund: We’ve processed your cancellation as requested. However, because you opened a dispute with PayPal for this transaction, we’re bound by their dispute resolution process. This requires all communication and refunds to be handled solely through PayPal while the case is active. We cannot issue a direct refund during this review.
To resolve this promptly:
1. If the PayPal dispute is still open, please contact PayPal directly for updates. They’ll coordinate the resolution, and we’ll comply immediately with their decision.
2. If you’ve closed the dispute, notify us at info@ubuy.com , and we’ll urgently process your refund of AUD 92.1352 (USD 56.18) within 24 hours.
We deeply regret the stress this has caused and appreciate your patience. Should PayPal need further details from us, we’ll respond immediately. We’re committed to improving our service and hope for an opportunity to regain your trust.
Sincerely,
Team Ubuy
Got a brand new Casio watch
Got a brand new Casio watch. Thank you Ubuy.
1 mei 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hi Tomthin
Thank you for choosing Ubuy and sharing your feedback. We’re glad you’re happy with your new Casio watch!
We appreciate your 4-star rating and hope to serve you again soon.
Best regards,
Team Ubuy
Stumbled across this site after typing…
Stumbled across this site after typing in Australian sellers, saw a record player cabinet for $300 so decided to see how much for delivery and was pleasantly surprised to see a $500 delivery fee from USA, ah no thanks, seriously don’t do business in Australia with ridiculous fees like that. Avoid this online seller.
17 april 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Dean
Thank you for reviewing us. We apologize for the inconvenience. Sometimes, the shipping fee may appear expensive since all orders are shipped from another country, which involves international air shipping. Additionally, shipping charges vary based on factors such as weight, size, category of the product and many more.
We understand that minimizing expenses is important to our customers, and we are constantly reviewing our shipping prices. Therefore, to assist you in a better way, we request you to please share the product details of your desired product on our email address at info@ubuy.com so that we may check the same with our shipping and handling team and assist you further.
We value our customers and take all the necessary actions for their satisfaction. Again, we apologize for the inconvenience caused to you
Best regards,
Team Ubuy
dont buy from these scammers
bought an item from these scammers first they wanted a screen shot of the paypal payment page then added extra delivery charges that exceeded the original charges they say it was incorrectly weighed they seem to do that alot
17 april 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Dear Valued Customer,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration you’ve encountered with your order. We value your feedback and appreciate the opportunity to address your concerns.
To ensure a secure shopping experience for all customers, we request a screenshot of the PayPal payment confirmation only when the order email and PayPal account email differ. This step helps protect against unauthorized transactions, and we regret any inconvenience this may have caused.
Regarding the shipping cost discrepancy due to incorrect weight, we kindly ask that you contact our Ubuy support team at info@ubuy.com. They will investigate this promptly and work to resolve the issue to your satisfaction.
We understand your disappointment and are committed to improving your experience. Please reach out anytime at info@ubuy.com . We’re here to help.
Best regards,
Team Ubuy
item delivery
Hi. Delayed US warehouse but highly appreciated the fast delivery on weekend. Given my good feelings, I give it 5 stars. Thank you for Ubuy.
13 april 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hi Sam
Thank you for your 5-star review and understanding! While we regret the delay from our US warehouse, we’re glad our team could ensure fast weekend delivery for you. Your patience and kindness mean a lot to us.
We hope to serve you even better next time!
Best regards,
Team Ubuy
Delivery fee scam
When I was looking for my product I stumbled across Ubuy. They were the last site with this product available.
Unfortunately I ignored the numerous 1star reviews listing it as a scam.
The site works by quoting your delivery fee and then messaging you two days later that there's another $100 due to miscalculation on their end.
I was ashamed I didn't take the reviews seriously.
For such a large company its suspicious how you still can't automate cost of delivery for these packages.
Also I'm $0.01 short of a full refund because of the error on your end.
My advice UBuy, make costs upfront and charge once. Don't hold peoples money/orders hostage due to your mistakes.
20 maart 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Dear Luc Williams
We sincerely apologize for the frustration and inconvenience you experienced with your order. Your feedback is invaluable, and we deeply regret that we fell short of your expectations.
Upon processing your order, we discovered a discrepancy in the product’s weight provided by the seller, which led to the unexpected additional shipping charge. We understand how frustrating this must have been, especially after the initial checkout. While this error originated from incorrect seller-provided data, we take full responsibility for not ensuring transparency up front. We are actively working with our partners to prevent such issues in the future.
Regarding your refund, we issued a full reimbursement of the amount paid to Ubuy. The $0.01 AUD difference appears to be a transaction fee from your bank or card provider, as we do not retain any portion of refunded payments. We recommend contacting your financial institution for clarification, and we’re happy to assist further if needed.
Your critique about upfront pricing is entirely valid. We’re prioritizing improvements to our systems to automate shipping calculations accurately and eliminate post-purchase adjustments. Transparency is our commitment, and we’re determined to earn back your trust.
Thank you for bringing this to our attention. If you’d like to discuss this further, please reach out to us directly at info@ubuy.com . We’re here to help and committed to doing better.
Sincerely,
Customer Experience Team Ubuy
Discussing service
Discussing service, bought a product that clearly stated free delivery and within one hour of purchase they added a $304 delivery charge and said I had 48 hours to pay it.
Total grubs don’t spend your money with them
11 maart 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Dear Valued Customer,
Please accept our deepest apologies for the inconvenience caused. We entirely understand your bothersomeness and the gravity of the situation. Unfortunately, we are unable to find any details in our database. To address this matter promptly and effectively, we request you to please drop us an email at info@ubuy.com with your order details and complete concerns. Our support team will check & get back to you.
We value our customers and take all the necessary actions for their satisfaction. Once again, we apologise for the inconvenience and appreciate your cooperation and understanding.
Best regards,
Team Ubuy
Buyer Beware of Ubuy
I ordered a product on Jan 11, from Ubuy Australia, I needed the product fast so I signed up for express 3-5 business day shipping membership , a few days later, I was told by one of their reps, it’s not actually 3-5 days for shipping, that only applies once the product reaches their warehouse, if the product takes 3-5 days to reach their warehouse, it could be 3-5 business days after that, making it actually 6-10 business days. This is not mentioned at the time of signing up for membership, so I cancelled my membership after speaking with one of 4 reps. ( also according to the written terms with membership you receive a cashback rebate which you are supposed to keep even if you cancel your membership, unfortunately , they take back the cashback anyway) 1 week later on Jan 18th, ( which is 1 day past their advertised delivery date) I received an sms saying my shipment is on its way, yet as of now 11 days later) no tracking number and no shipment. This is the 2nd time using Ubuy, the screwed up my last order and I the mistake of waiting several months and trying again. Bad mistake on my part. Now nearly 2 weeks later, I’m told their is a problem with the product and shipping and to top it off, i’m told I’ll have to wait up to 10 more days for a refund. Buyers beware.I don’t recommend Ubuy. Update 5/2/2025 on reading their reply, you can see they have continued to lie in regards to Cashback rebates. See for yourself, go to their home web page, scroll down to bottom and click UBuy membership, you will see they aren't a truthful company.
11 januari 2025
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Donte Winbush
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused by your recent experience.
As per your request, we have canceled your order and initiated a full refund. The refunded amount will be reflected in your original payment source within the next 7-8 working days, depending on your bank’s processing time.
Please note that as you canceled the order and your Ubuy membership, there will be no cashback applied. We deeply regret any confusion regarding the shipping timeline and appreciate your understanding.
Your feedback is invaluable, and we’ll use it to improve our communication and service for a better experience in the future. Should you have any further questions or require assistance, please don’t hesitate to reach out to us at info@ubuy.com
Best regards,
Customer Experience Team Ubuy
Unsatisfactory experience
Bought an item using Afterpay was emailed two hours later saying item could not be shipped because of “ Your counties Customs rejected shipment “ was told refund would be available in approximately 7 business days, after refund was sent an invoice for 1 cent by Afterpay
Don’t know what mistake Ubuy had made in selling me the item in first place, don’t know why my refund was 1 cent short
26 december 2024
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello! Please accept our deepest apologies for the inconvenience caused. We entirely understand your bothersomeness and the gravity of the situation. Unfortunately, we are unable to find any details in our database.
To assist you further, we request you to please drop us an email at info@ubuy.com with your order details. This will help us investigate the situation more thoroughly and ensure that you receive the support you deserve. We appreciate your patience and look forward to resolving this issue for you.
Best regards,
Team Ubuy
Clutch Delivery Before Christmas
Saw some lower reviews and rolled the dice on a Christmas present that I couldn't find anywhere else. Shipping came from the USA within a week and a half and we got it in time for Christmas.
Shipped using DHL Express - reliable courier in Australia.
Tracking updates were good and easy to understand.
The only issue was an extra $40 tacked on from what it said the cost would be - extra tax/customs clearance/shipping costs. This should be included in advertised price. I was willing to pay it to get the present on time.
17 december 2024
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Jak
Ubuy team thanks you for your order and your 4-star review.
We are glad that your experience with Ubuy has been positive and hope your next order will bring you 5 star satisfaction. We hope to see you very soon on our website ubuy.com
Best regards,
Team Ubuy
Bought some home appliances and arrived…
Bought some home appliances and arrived on time good condition.
13 november 2024
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Anujaya
Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our services. Your satisfaction is our top priority, and your feedback inspires us to keep delivering our best.
We look forward to serving you again soon!
Best regards,
Team Ubuy
0 stars if I could
0 stars if I could. After weeks of no communication they messaged me to say that the product is lost in transit. How does that even happen?
8 november 2024
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Shunali
We sincerely apologize for the inconvenience and frustration caused by your recent experience. Losing a shipment in transit is highly unusual, and this is not the experience we aim to provide.
Please know that we take such matters very seriously and are working closely with the courier to investigate and prevent similar issues in the future. To make this right, our support already contacted you through email requesting your confirmation to process a replacement or refund. As per your confirmation, we have initiated a complete refund for your order on Dec 08, 2024. Rest assured, the amount will be credited to your original payment source within the next 5-7 working days.
We truly value your business and appreciate your understanding in this matter. If you have any further questions or concerns, please don’t hesitate to reach out at info@ubuy.com or call us at +61 (2) 82948116
Best regards,
Customer Experience Team Ubuy
Do not deal with this company
I also will never use ubuy again and would advise other people to save themselves the frustration and disappointment of dealing with them, l ordered a watch it was not cheep by any means, yes its a nice watch it took a long time to arrive, but the problem with purchasing from the internet is the pictures tell you one thing and handling the item in the flesh so to speak tells you another, the watch was to big and heavy and just looks very cumbersome on my wrist, so no l was not at all very happy with it and wanted a refund, but was told unless the item was damaged or did not arrive there was no chance of a refund, so what happens if you buy a pair of shoes or clothing and it does not fit because of the cut or the shoes are a narrow fit, or something, l have never ever been refused a refund when shopping on the internet, quite often items you buy online are not the same as they were in the picturea as they are when you finely get them.
Please do not write a heap of excuses to my review to justify your crap returns policy like you have every one else and please do not tell me to have a nice day l am angry and disgusted with the lack of customer service.
23 november 2024
Review zonder uitnodiging
Antwoord van Ubuy Australia
Hello Linda
We sincerely apologize for your experience and the frustration it has caused. Your feedback is incredibly important to us, and we regret that our return policy initially left you dissatisfied.
To address your concerns, we have arranged a pickup for the item and shared the pickup details in your email. Please coordinate with the courier and hand over the return shipment to them. Rest assured, the refund will be processed as soon as the return is completed. We understand how disappointing it can be when an item doesn’t meet your expectations, and we’re committed to making this right for you.
We appreciate your honesty and take your feedback seriously as we continue to improve both our policies and the overall customer experience. If there’s anything else we can do to assist, please don’t hesitate to reach out to us directly at info@ubuy.com
Thank you for bringing this to our attention.
Kind regards,
Customer Experience Team Ubuy
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