Uhaul Reviews 1.687

When I used this service, I found the reservation system was not good. The confirmation it sent me would have the wrong type of vehicle or wrong location. So I called their customer service phone number 3 times to confirm the correct order. I also received confirmation from their "schedulers" before pickup. When I showed up for my 10 ft truck, they had none in stock and told me I had to use a 20 foot truck and pay the higher price for the larger truck. When I called customer service they would not consider reducing the price to what I had originally ordered. I will never use UHaul again and I do not recommend them.

They ban me from the whole U-Haul worldwide Network because I made a complaint because their trucks were dirty and almost impossible to find the key return. Then they said they did not bend me but then when I went to go rent another truck they made comments on the phone pretending they couldn't hear me but I heard them and then they reaffirmed that they banned me.

I would rather move everything one item at a time with a shopping cart than use uhaul. I have been passed around to over 15 different people. They gave me the wrong size truck, a round trip trailer instead of a one way (I'm now 9 hours away in a different state). Had me driving for over an 1.5 to 3 different locations just to drop off a trailer so I can unload the truck. Was charged extra mileage and time and when I dropped off the truck they switched the location again after I verified the night before. Moving is stressful enough, do yourself a favor and find another way besides uhaul

U-Haul has terrible customer service and allows your vehicles to get broken into on the property and does not except responsibility even when they tell you to park in a specific place. Zero help the manager didn’t even call me to tell me it happened. Very un professional and the CEO had this to say….

Vittorio, You have my sympathy. The entire state of Ca is known for breaking car windows and grabbing and running. Leaving your valuables in the passenger area in CA is a bad idea. Your local elected officials are supposed to provide health , safety and welfare for the citizenry. These are elected officials. They can be unelected.

Chris Trudell manages this area for U-Haul. He can attempt to address the specifics of this location. I question whether U-Haul told you to park ther or whether you indicated you needed to park and U-Haul told you where your vehicle would be out of the way of our occupancy of our premise. Joe

Joe Shoen
U-Haul International
2727 N. Central Ave.
Phoenix, AZ 85004
cell: 602-390-6525
office: 602-263-6805
fax: 602-263-6889

The folks at the U-Haul in Tyler @ 2616 W Gentry Pkwy are the most helpful U-Haul I've ever used. Not only did they install what I wanted, but they also zip-tied, put back in missing screws and went out of their way. Normally you don't get this type of service. They pointed out items to keep an eye on without trying to up sale me, put screws back in that Pro-Tech in Kilgore never put back. I feel like this hitch and wiring will not give me any problem as long as I own the car.

Horrible customer service. They are not helpful at all. Rude and arrogant. Totally unrealiable.

Only because there is no, no star option. U-haul dealer : Kashef Automotive Morton St , Franklin, In . Charged $247.36 for a 10’ truck for a in town one day rental!!!!! Truck was never updated from previous rental. Mileage was wrong, fuel level wrong. Contract U-haul twice, district manager never reached out either time. Was refunded $56 after the first call no response after the second call will be calling a third time, should’ve went with Budget but they weren’t available for the time I needed. Never use U-Haul again. Avoid this dealer which is also an automotive repair shop. What a joke.

they are not helpful at all Nasty Attitudes Rude and made me paid a whole month for 7 days and told me I couldn't get my thing until the next month I will never in life USE u haul this is some real B.S

HORRIBLE COMPANY, IT'S TOTALLY UNRELIABLE. I needed to be across country for the closing of a house and made my reservation a month in advance. THE NIGHT BEFORE moving I get an email telling me I have to drive 35 miles away to pick up a truck and then once I get there all hell breaks loose, the manager destroyed the truck by backing a trailer into it and there went my reservation. No other trucks available. I now have to wait TWO DAYS in order to get another truck. That gives me three days to drive from NC to CA. If I die on the road due to UHaul, someone sue the hell out of them for me.

I am extremely disappointed with the customer service I received. After two separate calls, my issue remains unresolved, and one call ended with the representative abruptly hanging up on me.

My account is somehow linked to people I do not know, including someone named “Kenneth.” When I called to ask how this could happen, the E-Alert representative was rude, defensive, and refused to verify information she had already provided. When I calmly asked for clarification, she terminated the call. I have recordings of both interactions.

What’s most concerning is the privacy issue. If customers aren’t allowed to know how unknown individuals are connected to their accounts, how are we supposed to trust that our personal information is secure?

This experience was unprofessional, frustrating, and unacceptable. I hope someone takes accountability and actually resolves these issues.

Poor app, non user friendly that took an hour with a rep to figure out my check in process. My reservation was changed 3 times to Best 4 Less in Atlanta. The location was more than sketchy and uncomfortable with a large rifle posted behind the protective glass. My truck was nasty! Smelled like Marijuana with Marijuana shavings on the seats and in the made up ashtray. Brownies all over the seats and floors with trash. 1/4 tank of gas in the truck. The most horrible experience renting Uhaul!

Je ne recommande aucunement cette compagnie .j'ai fais une soumission avant et rendus au déménagement on m as facturer plus de 100$ de plus .plus jamais que je vais louer avec cette compagnie.jaurais du aller voir les avis avant,car il devrais fermer leur porte .

I was able to book the truck in advance with no problems. When going to receive the truck the attendant completed the paperwork and charged my credit card for the rental. After my card had been charged she notified that uhaul had closed my account due to an e alert possibly due to an overdue payment, I reviewed all my previous receipts and emails from uhaul and saw I had paid all previous rentals in full and had never been notified my account had been closed. The woman said she was unable to fix this and I would have to call uhaul before they could release the keys for a vehicle I had already paid for. After calling uhaul and waiting on hold for 30 minutes a very sarcastic and disrespectful employee answered the phone. He said there was an e alert but could not tell me why, or why I had not been notified of this and was able to book the vehicle without notification that i would be unable to pick it up. He was fortunately able to clear it and after about a 45 minute delay I was able to receive the vehicle. I also rented moving blankets from the pick up facility. The woman told me I needed to return then to the pick up location and not the drop of location. At the drop off location the staff member was rude and seemed to have difficulty understanding me. She said I needed to drop the blankets of at her location or I would be charged for them. The blankets were already en route with a family member back to the pick up location as the uhaul representative at the pick up instructed me to. I tried to explain the representative at the drop off location this but she could not understand what I was saying to her. Needless to say I was charged 60$ for moving blankets even though they were returned.

Someone texted my husband from uhaul and said he wont hve a bill buut they took money from account today
My husband rented a uhaul truck from Laporte Indiana a couple of months ago this vendor of U haul organization was closed spoken with representative on phone because truck had no gas in it. We put gas into truck and this company had the nerve to refuse to rent to rent truck to us today. We were at Busy Bee Auto in Valparaiso Indiana this organization nice trucks full ready for service but Stephanie the company's customer service agent has a bad, unethical, unprofessional smart mouth stating my husband can file complaint but that $35.00 needs to be paid when there vendor in Laporte, Indiana knew truck didn't have any gas, we dropped it off in Valparaiso Indiana and the representatives knew issues but did not file a dispute they put responsibility on us. Uhaul needs to find more reliable ways to rent out their trucks like ( Busy Bee Auto in Valparaiso Indiana or Ace Hardware in Lake Station, Indiana these organizations has never steered us wrong. Stephanie whom ever you are that's working for Uhaul needs to be terminated and I know you're an African American individual ( but your conduct on phone with my husband ( Billy Jenkins) will not go untolerated

Alexis is a great worker. You guys should give em a raise

Man at the rental location decided to arbitrarily double my fees. My cost should have been rental plus mileage. Totalling approx $80 at most. Instead i am seeing nearly $150 in charges that i was not told about nor did I authorize. How is this legal?

I rented a U-Haul truck in December 2025. No walkthrough or inspection was performed with me at pickup or at return. The truck was returned on time, clean, and refueled to the required level.
After the return, I was charged $89.65 for fuel and additional charges without any inspection or documentation to support the claim. I disputed the charges and requested proof. To date, U-Haul has provided no inspection records, timestamps, photos, fuel documentation, or odometer verification—only automated responses.
Charging customers after a return without verified inspections is unacceptable. I am requesting a full refund of the $89.65.

I gave the manager my exact destination address so mileage could be estimated correctly, but the calculation didn’t account for normal travel needs like gas stops. I was hit with an unexpected $164 overage charge as a result.

The total cost ended up being unreasonable, especially for older equipment, and $1.19 per extra mile is excessive. The pricing was not transparent, and the experience was disappointing. I won’t rent from U-Haul again and would not recommend them. For the total cost, you can purchase your own trailer.

DO NOT RENT FROM THIS LOCATION: Applegate Enterprise, 200 NW 72nd St, Gladstone, MO 64118, (816) 420-9400.

I am disabled and selected Mobile Pickup specifically because I cannot stand at a counter or wait in line. U-Haul reassigned my reservation to this location without my consent - I did not choose it.

The employee Nicole texted demanding a "valid reason" why I could not come inside, then threatened to deny me the truck keys or reverse my checkout if I did not comply. When I explained my disability, she responded with a passive-aggressive "See, that's all I needed to know. Communication goes a long way."

I picked up mid-voicemail where Nicole was already screaming at me. She falsely accused me of yelling, called me "nasty," said she did not want me at her location, and threatened to move my reservation even further away - which would have increased my drive from 5 miles to 14 miles each way. She then hung up on me mid-sentence.

Nicole continued texting and calling me AFTER I asked her to stop contacting me. I spent 3 hours resolving this while at work.

U-Haul Corporate confirmed in writing that Mobile Pickup cannot be denied. They moved my reservation closer and provided a $50 credit. But this location's conduct - demanding disability disclosure, verbal abuse, threats, and harassment - was completely unacceptable.

Reservation #15825867. All communications documented with screenshots.

I ordered a UBox for an out of state move. I hired a moving company through U haul who did a great job. The problem started after they picked up my U box. They retrieved the box and brought it to one of their storage facilities. I contacted customer service and asked if they could ship out the U box as soon as possible. They said they But they guaranteed me a delivery date and assured me it would be there on time. The word "guarantee" was used several times.

Fast forward about two weeks of the box sitting needlessly in storage to two days prior to my box arriving and I get a message saying there was a delay in my shipment and no ETA on arrival. I contacted customer service and they had no answer for me. I had already taken PTO from work to unload the box and inform them I absolutely needed it as soon as possible.

After some back and forth customer service and the storage location I'm informed that the box is still just sitting in the same storage location that it has been in. I informed them that this was absolutely unacceptable and they had multiple weeks to ship the U box out. They had no answer, no ETA, and I received an extremely condescending voicemail from the storage facility. I was also informed that I would be charged storage fees if it stays in there too long.

Avoid U-haul like the plague. Go with literally any other shipping company because they do not care about your items.