I haven't received the flooring yet, so I can't comment on the product or delivery. However, the customer service from Penny Williams was excellent. It's definitely worth phoning rather than or... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
5/5 for customer service - hope the flooring, which is on its way, is as good! Penny Williams was knowledgeable, super helpful, and made sure that our order best met our needs. So glad we phoned to pl... Toon meer
Bedrijf heeft geantwoord
I ordered flooring & ran short the delivery on the website wasn’t until the following week I called and spoke to a lovely person called Alice May Whordley who was easy to deal with sorted out express... Toon meer
Bedrijf heeft geantwoord
I have only given 4 stars because the showroom staff advised the products would be available in November. This timescale was ok so we paid upfront for the engineered floor. On receipt of the confirma... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
You will find everything you need to refresh your home with your dream floor here at UK Flooring Direct, the UK’s leading online flooring specialist. Whatever your flooring needs, from premium solid wood, to budget-friendly vinyl and laminate, to all the accessories in between, we've got you covered. Plus, they're all safely stocked in our Coventry site, so that we can get your orders to you as soon as possible. Suitable for every room in your house, including your kitchen, bathroom, lounge, bedroom, conservatory or hallway – there’s something for everyone’s personal style. Simply browse through our easy to use website, get in touch with our friendly Flooring Experts at 02476 012 840 or chat to us online via our LiveChat service.
Geschreven door het bedrijf
- Free extra-large samples
- Complete your vision with our free extra-large samples that make finding “the one” even easier. Specifically designed to help you pick a floor to match your décor, to feel the texture and finish, and to try your sample where it will be fitted for a true colour representation. With our handy sampling service, you can order three for free as many times as you need. Once you’ve narrowed down your favourites, they’ll be with you within as little as three days.
- Home delivery
- Order your dream floor from the comfort of your own home, and we'll deliver it straight to you at a time that suits you. With our speedy service, you'll only need to allow two days for delivery.
- Room Visualiser tool
- Our handy Room Visualiser tool will enable you to picture our floors in your home and is quick and easy to use. Simply upload a photo of your room to instantly see how different colours and styles will transform your space; if you’re starting from scratch, use one of our room sets for inspiration.
- Friendly Flooring Experts
- Get in touch with our friendly Flooring Experts who are always on hand to answer any questions, from inspiration to installation, along the way.
Contactgegevens
Unit H1 Pilgrims Walk, Prologis Park, CV6 4QG, Coventry, Verenigd Koninkrijk
- 02476 012 840
- customerservices@ukflooringdirect.co.uk
- www.ukflooringdirect.co.uk
4,4
Uitstekend
41K reviews
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Antwoord van UK Flooring Direct
Jackie Chapman ,
We appreciate your positive feedback. We are so glad to hear that you were impressed with our product swatches and the prompt arrival of your order. Thank you for taking the time to share your experience with us.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Very fast and accurate delivery.
Information provided was clear and accurate. The sample ordering process was fast and straightforward. The products arrived on time and were of good quality. I'm really impressed by their response and actions.
8 oktober 2026
Antwoord van UK Flooring Direct
Richard Young,
We are delighted to hear that your sample ordering went so smoothly and that all the information you received was helpful. It is wonderful to know that your items arrived promptly, met your quality standards, and that you were so pleased with our team's efficient service.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Good service
Good service. Bought engineered wood, good quality, smooth finish, other companies finish was not as good.
8 oktober 2026
Antwoord van UK Flooring Direct
Junr,
Thank you so much for the fantastic five-star review! We are delighted to hear that you experienced great service and were impressed by the high quality and smooth finish of our engineered flooring compared to other options. Your feedback means a lot to us!
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Alice-May was extremely efficient and…
Alice-May was extremely efficient and helped arrange a good deal and quick delivery. all round pleasure to deal with, highly recomended.
8 oktober 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
RICHARD LEE,
We are so pleased to hear that your experience purchasing with us was efficient and pleasant. It is wonderful to know that our team member provided great support to help arrange your order and fast dispatch. Thank you for sharing your positive feedback and highly recommending our services!
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Antwoord van UK Flooring Direct
Honey bee,
We are glad you received your item, and we appreciate your feedback as we work to improve our delivery timing.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Alice was amazing
Alice was amazing, so helpful and so polite. I would definitely recommend the business to my friends
9 oktober 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
Trevor,
We are so pleased to hear about your wonderful experience! It is fantastic to know that our team member provided such polite and supportive assistance, and we truly appreciate your kind recommendation to your friends.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Excellent bargain flooring bought from…
Excellent bargain flooring bought from UK flooring direct delivered from Coventry to Warrington on expected day, and they used an excellent freight service as they were courteous and very helpful moving the pallet right to my doorstep and friendly. The product was as expected of a good quality and has been installed in my flat in the room I measured up. The grey wood effect laminate is of a good quality and pleases the room and satisfies me and my needs. Reasonable price esp with delivery, good quality product can't fault . UK flooring direct delivalers exceptional goods at affordable prices. Thanks
8 oktober 2026
Antwoord van UK Flooring Direct
Mark,
Thank you so much for sharing your wonderful experience. We are thrilled to hear that your order arrived right on schedule and that the delivery team went above and beyond to assist you. It is fantastic to know that the new grey wood effect laminate was easy to measure for your flat, met your expectations in quality, and transformed your room so nicely at a great value. We truly appreciate your kind feedback and look forward to helping you again in the future.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Great customer service
I had ordered flooring with the wrong underlay, Junaid called and talked me through my order, recommending correct products. He allowed me to place my order on hold until we decided further and when we eventually changed the whole order, he was incredibly helpful and knowledgeable throughout the process
5 oktober 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
Lynsey Flint,
We appreciate your wonderful feedback. We are delighted to hear that our team member was able to reach out, guide you toward the right products for your project, and patiently assist you when adjusting your order. Thank you for taking the time to share your positive experience with us.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Penny was very sweet
Penny was very sweet, super efficient and a pleasure to buy from. She is a huge asset to your company!
8 oktober 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
Claire Stephens,
We are thrilled to hear about your wonderful buying experience with our team member. It is fantastic to know that their sweet nature and efficiency made such a positive impression on you. Thank you so much for taking the time to share your kind feedback with us!
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
5 Sparkling Stars
Nothing was too much trouble for Jessica who dealt with my order in a very professional manner. Having the knowledge to answer every question I threw her way plus the prompt delivery of samples made for a truly seamless experience. I shall definitely be using UK Flooring Direct again for any of my future projects. 5 Sparkling Stars.
8 oktober 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
CN,
We are thrilled to receive your fantastic five-star rating. It is wonderful to hear that our team member provided such knowledgeable and professional assistance, ensuring all your questions were answered and your sample requests were delivered promptly. We are delighted that you enjoyed a seamless experience and look forward to helping you with your future projects.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Fab customer service
Fab customer service . Jessica (Nevin ) was incredibly helpful and responsive. Great prices too. : )
8 oktober 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
clare thomson,
We are so pleased to hear that you had a wonderful experience with our customer service team! It is fantastic to know that our staff was prompt and supportive with your requests, and that you were happy with our competitive pricing. Thank you so much for sharing your positive feedback.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Penny was brilliant and went above for…
Penny was brilliant and went above for an earlier delivery after speaking on the phone
Thankyou for all your help
8 oktober 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
Kim Craft,
We are so pleased to hear that you had such a wonderful experience over the phone and that our team member went above and beyond to arrange an earlier delivery for you. Thank you for your kind feedback and for taking the time to share your appreciation!
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Excellent Service
We have purchased the same flooring from this company on 4-5 occasions. Their service is second to none. We had a small issue with a package being damaged on arrival I contacted them (Anna), provided photo evidence of the damage & Anna arranged a replacement to be sent out immediately
I would thoroughly recommend UK Direct Flooring. Their prices are competitive & their after sales service excellent
Peter McLaughlin
8 oktober 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
Peter McLaughlin,
Thank you so much for being a loyal customer and taking the time to share your feedback. We are thrilled to hear that our team was able to resolve the delivery issue so quickly for you. It is wonderful to know that you are pleased with our prices and after-sales support, and we truly appreciate your recommendation.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Supplying samples is v helpful
Supplying samples is v helpful. Supplying them so promptly is a fantastic service
8 oktober 2026
Antwoord van UK Flooring Direct
Gayle,
We truly appreciate your wonderful feedback! We are so pleased to hear that you found our sample service helpful and that your order arrived so quickly.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Very helpful
Very helpful, good service. I have been using them for a number of years they always get it spot on.
30 september 2026
Antwoord van UK Flooring Direct
Stephen Marshall-Clarke,
We are so grateful for your continued loyalty over the years. It is wonderful to hear that our team consistently delivers the great service and helpful support you expect. Thank you so much for your kind words and ongoing support!
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Penny was great in answering all my…
Penny was great in answering all my questions regarding the flooring as well as picking the right product
8 oktober 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
Michael,
We are so pleased to hear that our team member provided such wonderful assistance by answering all of your questions and helping you select the perfect product for your home. Thank you for taking the time to share your positive experience with us!
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Great service and product
Stephen was extremely helpful helping me to secure my order and accommodate an earlier delivery date request. The whole process was really seamless and having already ordered a sample, I know the product will provide a quality finish. Great service!
8 oktober 2026
Review zonder uitnodiging
Antwoord van UK Flooring Direct
Karen,
We are delighted to hear about your seamless ordering experience. It is wonderful to know that our team member was able to accommodate your earlier delivery request and that you are confident in the quality of your new product. Thank you for sharing your positive feedback with us.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Antwoord van UK Flooring Direct
Katherine,
We are glad you enjoyed your experience with our smooth checkout process and quality merchandise. Thank you very much for your feedback.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Antwoord van UK Flooring Direct
John ,
We thank you for sharing your feedback. We regret that your items arrived broken.
A member of the team has rectified this for you and organised replacement packs to be sent to you. This has been arranged for delivery for the 12/10/26.
We will inspect our packaging procedures to prevent this issue going forward. Please let us know if we can assist you with anything further.
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
Antwoord van UK Flooring Direct
customer,
We appreciate your positive feedback! We are so glad to hear that you are happy with the quality of your new flooring, the great value, and the prompt delivery service. Thank you for sharing your experience with us!
Customerservices@ukflooringdirect.co.uk
UK Flooring Direct
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